CASEY WAS VERY NICE AND THE BEST INFORMED REPRESENTATIVE THAT I HAVE EVER HAD AT ANY AT&T STORE! SHE KNEW HER STUFF AND WE DIDNT FEEL LIKE WE WERE BEING RUSHED OUT OF THE STORE. HOPE TO GET HER THE NEXT TIME WE ARE IN.

Nothing but a used car dealership. High pressure tactics to squeeze money out of you. You are better off buying a phone online and just getting service that way.

All I can say is if you want excellent customer service, attention to details, and the sales person knowing what they are talking about and walking the customer through what theyve completed on your new phone, just go to the AT&T store. Beyond outstanding!! You wont be sorry for switching to AT&T

This store was awesome and very helpful! Would not hesitate to come back again. Casey is the one who helped us and she was awesome! Would recommend to anyone. Thank you Casey!

I went there originally because my V30 LG phone was acting up. They looked at it and stated I needed to upgrade my phone. My phone did have a cracked screen and I also had insurance on it. They stated when the new phone comes in, come back and they would transfer my information from one phone to the other. 2 days later, I received my replacement phone and went there to transfer my info from one to another. The same person waited on me. He stated others came in with the same problem I was having a few days before. Found that there was a problem with Google and not the phone. Waited over a half hour for service. They attempted to transfer my stuff from one phone to the other and could not. Told me I would need to hard wire it from one phone to the other at a shop that was not AT&T. Now I have been there well over an hour. I left a little upset and came home. I am not a technical expert but I at home was able to transfer most all my information myself. Had to call AT&T customer service to activated the new SIM card and she helped me trasfer the rest of what I needed.I would not recommend this AT&T store to anyone. Not my 1st bad experience there. They didnt seem concerned about my issue. They didnt provide the customer service that should have been provided. Either the staff is untrained or dont care.And the bottom line, I really didnt need a new phone.

Amber was extremely helpful and courteous and fixed my problem. She also informed me of upgraded plans I was eligible for without being pushy and looked up answers to all my questions. I went in the middle of the afternoon and got lucky as I didnt have to wait to be helped.

Had a great experience! Tyler was awesome and helped me every step of the way with my hot mess of a phone.

Techs are friendly and very patient and helpful. A tech greeted us at the door and began assisting in my purchase of a new phone right away. Buying a new IPhone and trading in my old one the entire process was painless and took less than an hour.

Casey was fabulous and helpful and fast. Went in to get a new SIM card and left with a new iPhone for $150 and so thankful. Give her a raise. And she was adorable, soo

Im gonna say that in the past I have N0T HAD THE BEST EXPERIENCE AT THIS AT&T STORE.But whatever crew they had today working was the B0MB.Quick to move customers, all had positive attitudes and THAT made the place much better with those attitudes.Please, please, please keep these guys here. This crew is AMAZING.12/17/2020

Had a horrible experience at the Alton location. The assistant manager James was very rude and argumentative towards my wife. She had to leave the store and call the 800 number in order to receive good customer service. We will not be going back to this location. We were not informed it would take 3 months for the trade in to be processed when we purchased the new iPhone. It was explained that if we traded it in we’d receive $700 off making the phone $400. When we just received the bill no money had been taken off. The customer service rep had to explain that it could take 3 billing cycles and they didn’t even show a trade in. Somehow the at&t store has lost our trade in phone. Now we’re left paying a huge bill each month. On top of that the assistant manger wanted to argue that the activation fees should have been waived for the 2 new lines we added. He stated it was a promotion. The customer service 800 number said there would need to be notes added in order remove the activation fees. The assistant manager still wanted to argue with my wife saying they didn’t need to add any notes and the fees should be waived. She had to get another associate to help put the notes in after arguing with the assistant mgr for a half hour. She never once asked for the assistants help or anything. He was actually supposed to be helping other customers instead of arguing with her. I definitely suggest going to a different location if you can.

One of the worst retail experiences of my life. Dont waste their time with prepaid phones/lines/services. They will try to talk you into anything that helps them meet their sales goals. Most of the staff was pushy, rude, short-tempered, dismissive and insulting. Helping me was a nice yet inexperienced associate who struggled through the activation of the first of two phones, while other more experienced employees sat texting on their phones rather than trying to assist. The second phone I planned to buy, I was told after many unsuccessful attempts to activate, was defective. After leaving I noticed several additional charges to my checking account. When I went back to the store and questioned the first available associate, he became impatient with me when his explanation of the charges did not make sense. Realizing they did not want to bothered any further, I left and called the 800 number. A representative was kind enough to look into the charges. She saw that I was in fact charged twice for one line and then charged for a plan on the phone/account that I did not purchase. I was refunded accordingly, but still have an open account and phone number in my name that will have to be closed.

Busy. Would be nice if they had someone available for customers who are just paying bill and not making family purchases of products

Awful awful customer service. The guy that tried “helping” us, didn’t know anything about the plans and acted like he didn’t want to even help us. So rude and awful service. I recommend you go to a different store bc no one here will help you.

Casey was super helpful in helping us figure out the Google Classroom app permission setting on the newly bought android phone. She is very knowledgeable, professional and super friendly. I am very Happy doing business there.

I do not recommend this AT&T store. Youd be better off driving to the AT&T store in Edwardsville. I helped my Aunt purchase a phone and the salesman said the best option would be to add a second phone line to get the phone for free. The cost was going to be around $120 a month - the first bill was $229.00. I called customer service and we removed the 2nd phone line and will pay $179 for the phone and only have one phone line. AT&T couldnt transfer the data from one phone to another and they said it wouldnt cost anything to go to the store they sent us to and it was $60 to transfer data from one phone to another. We thought the AT&T bundle (internet, phone and TV) sounded like a good deal. The salesman said all we needed to do is pay $19.99 and try it for 14 days and if we dont like it bring it back and it would be cancelled. In the meantime, internet equipment was sent to my Aunts house and they charged her for Internet before 14 days. We took the tv box back and it was cancelled but we had to call Customer Service to cancel Internet and phone and I had to bring the internet equipment to an actual Fed Ex Store (45 minutes away) to ship it back. The salesperson was not correct about anything she sold us that day. It was a terrible experience. I will say the Customer Service person that helped me remove the 2nd phone line was very very helpful and sorry that we had such a bad experience and said that is not a good representation of A&T. I see a lot of bad reviews and I see the Owner apologizing but I dont see it getting better! Dont go to this store.

Had get experience with Glennon. He was very friendly and helpful.

Randy did an excellent job.

Good store little busy

Bradley gave us fantastic first rate customer service.All while helping others. We were very well taken care of. Bradley took care of everything we needed. Even saved us some cost. So go to AT&T in Alton and have Bradley work his magic.

The wait was short and the service was great as well. The energy those guys have, LOVE it. You just want to hang around for the super energy at this store. I got a simple fix but I will be back for future purchases . Keep up the great work guys.

Probably should have came after Tylergot his nap! He was very tired and sleepy,(hence all the yawning). People really have a hard time answering your questions when they are tired! Maybe he was just bored.

The young men who helped us were very well informed. Very friendly service.

Very friendly, helpful and knowledgeable.

Visited the store yesterday, Paul is one of the hardest workers Ive met, friendly, adaptive. We ran into road blocks along the way of upgrading my phone, but he was determined to see me leave satisfied with my visit. He is the reason we choose major cell providers, and the same reason that even though at&t is a large corporation, it still feels like a small business, with your best interests in mind. I was pleasantly surprised. Thanks Paul!

Jeff was amazing! The store did not have what I wanted in stock :( He went above and beyond ordering the IPad and had it shipped to me :) He also reviewed my account and helped me bundle my account better :)

Jef Wuellner worked with me. He asked me what all I used my phone for. He also explained other options that I be interested in from listening to what I already used it for. I liked how he actually listened to me and what I was looking to do with it. He did NOT try to sell me something that was of no use to me just to get a big sale. I appreciate that in a salesperson!! I don’t know if he works for commission or not but he did right by me. I doubt that he will ever get credit from the company by me writing this! But AT&T is lucky to have him. If I was still a sales manager in radio after my experience with him I would hire him away from you!

Bad experience. Wasnt able to pay my cell phone bill because my name wasnt on the account, so I left. I had been paying on this account for over 5 to 6 yrs. at the same place. Needless to say when I went back I talked to the assistant manager and he let me pay for my phone.

Hannan was very rude to me.Not polite.Would not answer my direct question,“Can I make a payment on my ATT account”?She looked at me very annoyed when I asked her to answer her.She walked away from me without answering me and did not even say follow me.She went to a computer and I had to ask a third time and she very rude.Then she removed her mask.Rude. And carried a conversation on with another employee while ignoring me.After a few minutes she asked fir my drivers license.When I handed it to her, she ripped it out of my hand!I was shocked!I paid in cash.She handed me the computer slip and walked away and never said thank you or anything.I stood there because I didn’t know we were doneHer co-worker had to ask her if she needed the computer anymore.I asked her her name.She wrote it on a Post It stick em.Hannan. Was beyond Rude.She was an angry young woman.Customer Service is not her strong point.She did not follow mask requirements as posted on the door.A very rude young lady.

I was switching from one carrier to another and had a bad experience with Amber and ATT. I explained how my bill was very high with my old provider and I was Upset about it so I switched. When I switched I told her how I wanted my bill to be a pre paid account that was paid automatically like my family member had already. I was Then put into a contract I couldn’t break for months. I was furious because I explained how I wanted a simple pre paid account but got a contract account. When I said that I went There for a specific reason I was met with arguments etc. I was Actually on the phone with a friend when I was originally speaking to Amber about my account being switched and they even reassured me that I did ask her a dozen times that this was a simple pre paid account but she didn’t know that someone else heard the conversation and treated me like I was Lying. She assured me multiple times it was not a contract but it was. I ended up paying hundreds of dollars when the prepaid account I wanted was supposed to be $50 a month. Be cautious when dealing with this business and be mindful of your wording too.

Horrible experience with this store. First offafter being lied to and also dealing with someone that was clueless for over an hour who never identified herself. I tried to get the situation resolved peacefully with the “Assistant Manager” Paul who was extremely argumentative and rude. Honestly, a lot of mistakes were made with this store and the support number. The biggest being my wife’s number being ported without asking proper permission. Due to this mistake, she will now lose her phone number of 12 years because the added line and port was all done incorrectly. Which could have been reversed the same night, but of course this information was never relayed to us. In short I will never go back to this location, because after 2 visits and a phone call to the manager nothing was resolved and frankly I don’t think they gave af. So beware!

Worked with James and The Manager Amber on getting a new phone today. They were both very respectful and helped me with all of my needs. Great store to go to. I cant believe how above and beyond they went for me. I will not go to any other store from now on!

Today I went with my husband to get a new phone since it was nearing the time for our upgrades. We had to do a transfer of billing responsibilities since we had gotten married 1 1/2 years prior and I was still on a line with my parents. There were many things that created a challenge for us that day. (none that was their fault) We worked with James for many hours trying to get it corrected, but I didn’t mind waiting because he was so nice and professional. They were really busy in the store that day but they were able to help everyone efficiently and in a timely manner. I will never go anywhere else to get my phones because their customer service is consistently great.

Amazing experience upgrading phones. KELLY went above and beyond to make sure we had the best experience. My family will definitely come back for all our AT&T needs!

You don’t how much we appreciate, Kelly at your store, she is Amazing seller and knows her stuff.Love her Confidence in knowing her products!Has sold me TV internet and cell service !!Please don’t ever get rid of her... Great job in making her the Asst Mgr..

Very nice sales lady and very patient and understanding when it came to setting up my new phone.

I pay my bill in-store every month. I regularly deal with the manager Amber, as well as one of the employees, Taylor. These ladies are wonderful!. They are knowledgeable, courteous, and always willing to go above and beyond to help with whatever I need. Service like this is what really keeps me loyal to AT&T. They should be the example all other employees go by when it comes to modeling excellent Customer Service and hard work. Thank you ladies for your dedication and honesty!

Have to give one star because zero stars isn’t an option. Rude employees and extremely poor service. Was told I needed a service that I didn’t and when I called into the RETENTION DEPARTMENT, was told to go back to the store because they should fix this error. Went back to the store and was told “ we are just an AT&T authorized dealer so corporate can’t make us do anything!” I WILL NEVER GO TO THIS STORE AGAIN!

Updated....Full of employees who do not know what theyre doing! (They are not rude by any means but....)Very bad information given. And over a period of 3 months, this has been constant. Why is updating yur phone such a headache! 😫Problem still not resolved! Have a case file going but have heard nothing since my last 3hr call to ATT company 😒, which was weeks past.Oh, and to the ATT owner response?Might be nice if you actually responded w/yur own thoughts to each of us (the negatives). Instead, we get a cut and paste automated version.Way to be original!!! 🙄

During the shelter in place order, my phone quit working. Because I was unable to be out during this time, my daughter took my phone into the store to be fixed or replaced. Nick was phenomenal! He answered all my questions, helped my daughter choose a new phone that was similar to my old phone, and talked to me on the phone to tell me all that they had done and how I could save money on my monthly bill. I simply cannot say enough good things about this visit and about Nick.

Jeff went above and beyond to help me get my niece a new phone for her birthday after the Jerseyville Store Manager told me I could go elsewhere to buy one since I wouldn’t buy his accessory bundle. Jeff sold me exactly what I wanted and didn’t push any accessories or insurance onto us while upgrading the phone. Will continue to drive the 30 minutes to Alton to avoid the Jerseyville store and get excellent customer service!

Jef is always very helpful and a real asset to your organization. I would highly recommend the att store on homer Adams pkwy .

My problem was not resolved. Also, I have been charged for a third line after having cancelled it, at this very store, over a year ago. Prior to initially getting the contract, I had insurance on my phone and for some reason the associate didnt put that on my new contract. On top of not resolving any of my issues, the associate continued to try to get me to start a new line. To add to this, no one in the store was wearing masks. None of the employees. Not one, and were in a pandemic.

Went to the Alton store after the Jerseyville Store Manager told us to go elsewhere because my aunt wouldn’t buy his accessory bundle. Jeff was very helpful to my aunt and I and laughed at my jokes. Will definitely be going back to the Alton location from now on. He even got multiple colors of phones out to make sure I got the perfect color for my birthday present. Thank you Jef!

Very nice staff, helped give us the best deal

Casey at the alton Store is very nice and helpful

I have been in to AT&T a few times. A couple times for myself and a couple times for my mom and every time Ive had Amber she has been pleasant and helpful and has an infectious smile!! She helped my mom find the right phone for her. I felt like she absolutely cared that my mom had a phone that would easily work for her. Once we had the manager Mark come and help and he was pleasant and nice as well!! The store overall is great!!

Cant get anyone to help

Ms. Kelly is quite possibly the best rep Ive ever been in contact with. She really takes care of you. Definitely saved my family a fortune when it came time to upgrade and update our bills. If youre in the market for something new from att, hit up the alton store and ask for Kelly!

Amber is the absolute BEST! She not only has helped me with a business account but now a personal account as well. I couldn’t believe how easy it was to get a new account and phone. She goes above and beyond for her customers! Thank you Amber! I’d also like to mention that the Alton store is such a fun environment! All of the staff are very friendly and ready to help! Thanks so much guys for a fun phone experience!

Jef was awesome. Been with AT&T since they were Cingular. Hands down the best experience yet.

Very pleased with the way the service was today. We have been having so much trouble with AT&T representatives in the past 2 years. With our visit today, Mr. Jef, helped us with EVERY issue we had with the phone plus saved us some money on the bill that has been too high for 2 years. Oh thank goodness for us having him work with us today. 😁😉

Awful customer service, Amber is the most aggressive person I’ve met, and the employee who promised us $400 trade in per phone was fired right after she ripped us off. No phones, no gift card, no discount. Avoid this store at all costs! Oh, yeah....the people there are NOT AT&T employees. This is a RETAIL store, not an authorized dealer. Lesson learned

Amber and James are the best. They helped us out tremendously with getting the best deals and even hooked us up with internet and TV so we can kick Charter to the curb. I will ask for these two and recommend this store to all of my friends and family!

The assisant store manager Kelly and here team was awesome they are very polite and answered all my concerns on my visit! Awesome store in Alton !!

I went into the store with a billing issue I not only did not get a credit due to my account but was overcharged and needed to get a refund. Tim was extremely helpful and patient with me and went over and above speaking to the accounts and billing office on my behalf until the whole thing was cleared up. This took a couple hours but he sent me on my way and periodically called me with an update until the issue was resolved. Thank you Tim for your great service.

Amber Hurley was exceptional! She explained everything very calmly and thoroughly. Her customer service skills are amazing and she was always smiling. She found me a great deal and now my bill is lower. Thank you!

Not helpful at all.

Amber Hurley was extremely helpful with everything during our visit today! She made everything very easy and showed us all of our different options to make sure we made the best choice! She is very friendly and I recommend everyone to go see her!

Alex helped us so much and gave us some light when Walmart caused a nightmare for us, so thank you Alex!!

The service that Kelly provided was amazing. Quick to the point service but I would not have had to be there if the person that helped me last time when my phobe was purchased would have put the right SIM card in my phone. Kelly was great AT&T needs to make sure employees are trained properly.

B magic aka BRIAN was awesome. The alton store is the BEST store around here hands down!!!

Great customer service

When I went into the store they were jam packed. Girl let me tell you I ABSOLUTELY HATE WAITING but as soon as I walked in I was greeted and treated so nicely that it turned my attitude right around and I didnt mind waiting. I was just there to pay fix my billing issues and Alex helped me with EVERYTHING and went above and beyond helping me. All issues were fixed and have exceptional customer service!

A female told my mom whom is elderly that the speakers didnt work in her phone and tried to sell her a phone she didnt need, thankfully she brought me the phone somehow the sound was turned off. Be careful so you wont be taken advantage of. XOXO

It was a great experiencethe person we dealt with New her stuff she was a very good sales person we bought more than we planned on and we’re very happy with the results thank you Taylor

Amber Hurley was not only professional she was super friendly with me today. She gave me different options that I didn’t know about and helped me sort through my cloud of questions! Please go and see her she is amazing.

Amber Hurley was very helpful with my friend and I getting new phones. We will always come back and ask for her. Everything was quick and easy with her helping!

Amber was great! I had many issues with customer service and she took the time out of her day to ensure I got my upgrade! I would highly recommend her anytime you go to Alton, I know that I will. Thank you, Amber so much!

This store has amazing service! Emily is so friendly and goes above and beyond for customers. The staff is great and so helpful. Definitely reccommend!

Service was great but, there was a catch. I was not informed that there would be a $30 dollar activation fee and they added insurance without my knowledge. VERY frustrated. This is not the first time that the store has made a mess of my bill after getting a new phone.

Eric was knowledgable and helpful. Didnt try to sell me something I didnt want and presented available options. Received my new phone within 24 hours. Great service.

The experience was educational. Emily walked me through all options, very attentive throughout the entire process.Emily is truly an asset to any team, you apply her toKind regardsGilbert Manns

Great Experience. Emily was so helpful! She was friendly to everyone that walked into the store. Also totally kind and showed me everything I needed to do on my new phone.

Our day started horribly when we found out my phone is broken but after meeting Jef, things got much better! We got outstanding service, he explained so much in detail, we didnt miss a thing! We left there knowing we got a great deal, we got amazing phone, and he even showed us a couple different things to do on it so that we would know what to do with the phone once we had left the store!

Absolutely wonderful service! I was greeted as soon as I walked in the door and a salesman went straight to work trying to fix my problem. After a few minutes it was decided that he wouldnt be able to fix my problem so he set up a tech support appointment and my problem was fixed with in the hour

Thank you, Jeff you were great in helping me with my IPhone yesterday, I will ask for you again,

It is the perfect ring holder for my mobile. The prices are genuine and I am highly satisfied with this ring holder. This is the best company for mobile accessories.

Got what I need done

I highly recommend Amber Hurley for any of your AT&T needs! She’s got a great attitude & always has a smile on her face!

There needs to be more employees here doing different things or a whole new store to help because everytime i come to this store i have to wait almost an hour to just get my bill payed, i have to sit and wait on people that are buying new phones! Not everyone has a debit or credit card so i HAVE to come and pay in cash.. and as i am standing here writing this review, one employee just said to another customer “I’m sorry i could have done that” and then laughs because she never asked NONE of the people that are waiting what they needed and all these people needed, just like me, was their phone bill payed. I’m sure I’m not the only one tired of this store being INCONSIDERATE of other people’s time! Either some hiring or firing needs to be done at this store! And DEFINITELY some new organization skills!

After hearing no good things about the Alton store I took in an elderly lady to sort out a variety of thorny issues. Kelly was extemely friendly and efficient. One by one she knocked out the items. A real problem solver! Out of the store in a lot less time than we thought!

They greet you without being pushy. Great atmosphere. Great managers met both!

Good customer service. I went in to get a screen protector after having issues with several of them. The representative put it on for me.

Amazing staff and amazing store. They are all so helpful with anything and everything you need

Amber is AMAZING! I told her my needs and she explained everything then helped me get what I needed! And she waited for my stuff to transfer which was forever! Lol.

My husband and I just purchased two new IPhone 8 + from this store and we had Emily help us and she was amazing and so informative and helped us so much to learn about the phones to helping us get set up .Highly Highly recommend her and this store⭐️💫

Alex was really nice....and professional,and let me know what sales was going on in the store......if you need any help with anything ask for Alex shes very willing to take care of you 😊

Update: I returned today and I was helped by two very nice and knowledgeable young ladies Amber and Roshidah. They were able to able help me narrow my choices between a Note 9 or Galaxy S10. Thanks for a great job!First visist: I was not able to get my issue resolved but the manager did a great job trying !

Absolutely the worst customer service Ive ever had. Bought new phone at this store 3 weeks ago and this was my second trip back. Phone wont work and they wont replace it. Not even worth 1 star.

Took half hour just to pay my bill...wasnt acknowledged by anyone.. I had to speak up for help...

I stopped in to get a new phone, expected a long wait and a lot of trouble. So wrong...Amber is a rockstar! New pretty yellow iPhone, ready to go after a short wait. Witnessed lots of multitasking, difficult customers met with smiles and great service. Jef and Amber make a great team and appear to enjoy their jobs!

Kelly helped us to lower our Direct tv bill & was very informative.

Amber and her managers Emily and Alex were amazing helping me set up my family’s IPhones. Even though the situation was stressful they remained highly professional through the whole process!!

This store use to have way better staff, they are not as freindly and helpful as they use to be but the store has always been clean and well stocked

Wonderful! Amber was most pleasant, knowledgeable, informative, and thorough. Kudos to her and all of you —?with many thanks for impressive service.

Its a.good place 2 go to get cell phones

Amber is amazing! Very knowledgeable and helpful, will definitely be recommending her and ATT to everyone! Thanks, Amber! Youre the best!

Service here was better than usual. If you dont want to get behind a long line, go early.

In and out in no time. The employee was Great! Never seen him before but hope he is there the next time I have to go there!