We had an excellent experience at this Mattress Firm location. Sonny was very helpful. He is friendly, has a lot of information and ideas. And he also backs off and gives you time to think and talk. I felt like we were able to make an informed decision that worked for our needs, budget, etc.

This is a nice, quiet store. I went 2 different days with my toddler and Kevin and Trey were very helpful in finding the right mattress for me. They were also very friendly and professional. I also like how they keep you posted on your delivery by phone and e-mail. Got my mattress today and everything looks good. Great service!

Our “Sleep Expert” Sonny was wonderful. He was knowledgeable and patient, listening to what we were saying and making thoughtful suggestions.There are an awful lot of “Mattress Stores” out there to choose from when making a purchase. I am very happy to have chosen Mattress Firm, and to have found Sonny.Wonderful!

Sonny and Kevin were awesome! They fully understood my needs and helped me get exactly what I needed at just the right price point too. Moreover, they even helped me with other things such as loading the mattress. Highly recommend this location!

Sonny was the best! He did a great job helping us find several mattresses for a new home. We didnt really know what to look for so he talked through different options so we knew what would work best for us, and even threw in adjustable frames for the mattresses!

We purchased a mattress at this store yesterday. Sonny was very friendly, professional, and very helpful in finding the right mattress for us. It was such a pleasant shopping experience! Also, our mattress was delivered late afternoon on the same day! The delivery service was great too! Thank you Sonny and the delivery crew!

We stopped in on a whim to see if we could get a better deal than getting something online, and I am so glad we did! Our associate Sonny was amazing. He found us the perfect mattress, and was super knowledgeable AND friendly. We never once felt pressured to buy and we got a great deal. On top of that, our delivery guys were so fast and friendly. 10/10!

I urge you guys to visit this mattress firm store, sonny the salesman is very good and he knows what he’s doing. Sonny took his time to getting us the right bed for me and my wife, he understands your requirements and provide you with the best valued bed that fits your budget. I strongly recommend a visit to this store. If you need a mattress, hop on and go to sonny!!

Our salesperson, Alex, was friendly and helpful from the moment we got in the door. He asked what we wanted and we told him the specific mattress we were looking for, and he was helpful to point out the importance of a good foundation. He demonstrated the Mattress Firm adjustable base thoroughly, and we eventually settled on the 600.Alex was courteous and friendly and we never felt pressured about anything. This was a good and easy experience for us.Maureen Whitmore

Sonny Carriles provided a great mattress buying experience. In addition to the sale, he was the main reason why we came back to the store to buy mattresses after checking out a few other stores. Sonny was very informative and patient. I appreciated the process we went through to select a mattress. We never felt pressure to buy. before we were ready.Also, he helped make the experience hygienic. You get a pillow napkin so you can still experience putting your head on a pillow, but not worry about spreading your own cooties on the pillow. :). Overall, great experience and would highly recommend Sonny.

I came here with my fiance to go shopping for a mattress for the first time and met Sonny. He was extremely friendly and I felt like he truly cared about our experience in the store along with teaching us about what mattresses would fit us. He was not pushy at all and showed us the variety of mattresses they had. I would 100% buy from here knowing I would get the best deal and the best experience with Sonny.

Sonny was helpful, knowledgeable and not pushy. Different vibe than in other mattress stores, and he helped us pick out a great mattress at a fair price. Would highly recommend.

Sonny was very helpful in locating the mattress I wanted. He searched all of his databases to no avail but ordered one for delivery. Sonny was very cheerful and I enjoyed chatting with him about living in our beautiful state.

I had a great experience with the Mattress Frim. The last time I bought a bed was 20 + years ago. The sales person Alex at the Bellevue was very helpful he didnt push me to any one brand, He answered all my questions in great detail. I would Recommend this store to anyone of my friends and family.

Sonny was great, he was very informative and not super pushy, unlike other mattress stores I visited in the area. Mattress showed up and was setup without an issue. Would definitely come here again!

We visted the store on Saturday and Sonny helped us make a decision based on our requirements and was very patient and supportive.

I walked into Mattress Firm with little to no expectations. However Sonny showed exceptional customer service assisting me to pick out a spring box for my daughters bed. He educated me on my options and was very patient and kind through out the entire process. Thanks Sonny for being so awesome! You’ve gained a new customer with just being yourself and delivering amazing service! (Which now days are kinda hard to find) Keep up the great service!

Was in a hurry for a mattress same-day and Sunny and Alex were very helpful in finding us the perfect bed. The team is very reassuring and I left one confident shopper, with an amazing pillow and soft sheets to boot.

I had an amazing experience picking out a new mattress thanks to Sonny. Sonny was very knowledgeable, helpful, and patient while I chose my new mattress. I highly recommend visiting this store and working with Sonny.

Great store. Sonny was very knowledgeable and patient. He did a great job making sure I left the store with everything I wanted and helped me choose a fantastic mattress in my price range.

Alex Demarest was INCREDIBLY helpful, patient and knowledgeable.Having just had back surgery, my 80 year old body needed help and I knew nothing about adjustable bases. He patiently explained it all. I then went to 3 more stores. One was comparable in price but Alex tipped the scales to buy from Mattress Firm Bellevue. Thank you Alex!

Sonny was a very helpful and fun. He made great jokes and help me pick out the perfect mattress.

Received a warm welcome. Was asked what we were looking for, style, size, firmness etc. Answered all our questions, explained all features and showed us choices available. Very helpful, courteous while being professional. Give Sonny Carriles(spelling ?) Kudos!

Alex was great! He helped us out with a lot of detailed explanation of the product, policies and pricing. The store has great variety at reasonable prices.

We had a great experience here. Sonny was super helpful, knowledgeable, and helped us make the right choice!

Sonny helped me pick the perfect mattress at the store within my budget! Highly recommend.

Bought a bed, and frame along with installation. Bed frame not installed, delivery crew damaged my deck and two months later Im still trying to get reimbursed for the damages. AVOID.Edit 10/29/2020: Talked to Carmen, no resolution yet. But did get a nice apology.Edit 1/12021: I believe this sorted tale is now finally behind me. I was reimbursed only after contacting the AG and being left to deal with third party delivery companies and their insurance myself.

Sonny was amazingly helpful to find the right sleeping solution for us. It was realy a great experience.

My girlfriend and I came into mattress firm today after having a bad experience at a different location last year. We weren’t too sure if we would find the right fit this time but had the pleasure of working with Sonny in Bellevue. He was very helpful from the start in helping us understand all the different technologies and brands. Together, we were able to pick out a great mattress and am so thankful! We both feel a lot more knowledgeable since talking to Sonny and would highly recommend going to this location if you want a full run down on all the options out there. The customer service was great and the overall environment was very welcoming! 10/10 would recommend!

Sonny was AMAZING! Best bed buying experience I’ve ever had. Incredible customer service. Super hygenic. Very satisfied!

Sonny was a huge help to me. I was in search of a pillow that met certain criteria for my son with cerebral palsy. He found the perfect pillow.

Sonny was very helpful and took his time assisting us in finding the perfect mattress! He knows what he’s doing! If you’re looking for a mattress, look for Sonny.

As someone going mattress shopping for the first time and not knowing what I was looking for just yet or what specifications I was looking for in a mattress, my partner and I came in just to look around and see what our options were and what was available.Sonny was amazing. Spent well over an hour walking us through the store, showing us different brands and options, helping us find what exactly we liked or didnt like, and helped us narrow down to the perfect mattress. Super friendly, funny, and extremely knowledgeable in his line of work. If you have any questions or need help upgrading your bed, this is the man to ask for.Thank you so much for your time and help!Well be back!

Met the store manager. Very knowledgeable on all selections of the beds. He was also friendly with us and helped us make the right call and solution on our bed, which is ultimately important.

The guy helping me was very generous and gave me a discount on delivery since I purchased 2 beds. He did not pressure me, he gave me ample time to lie down and try out many beds and he gave lots of info on mattress life and various other details. He did this all while servicing other people. He was the only employee in the building at the time. He handled himself well and made me feel at home.

Very good service and patient. Also tried to help me find good deal. I would recommend it.

Alex and the team were so friendly when I walked in. Alex understood what kind of sleeper I was and what kind of bed would be best suited for my body.We tried various different types and he was patient with me through it all until I made my decision.I enjoyed my mattress buying experience today. They made me feel comfortable and welcome.

Sonny was extremely helpful and really opened my eyes to a lot of nuances in bedding/mattresses/sleep that I didnt know before. Really glad that he was the one to help me pick out my mattress and pillow!

It’s a great location and Sonny Carriles was amazing. He help me find my perfect mattress and showed me how amazing a power bass could really be. I ended up buying one when I came in and I borderline hated them when I I started mattress shopping. Will definitely buy my next mattress from here! Thanks Sonny!

Alex was wonderful and extremely informative. He was able to show us the difference between brands and options before we made a decision. He was very open and friendly and professional and knowledgeable. I have no complaints and i am very happy with making such a large purchase here from him.

Sonny was very professional, helpful, and genuine. I was in a tough spot because I needed a bed THAT VERY MOMENT! Not only did I get the best of me dreams, but i dont have to pay an arm or a leg for it! The payment plan is the way to go!Best nights sleep in a long time. Thank you again Sonny!Check him out!!!

Sonny was great. Very efficient and knowledgeable!

Fantastic experience. We found a super nice memory foam king mattress for 50% off for 0 interest 24 month financing. Easy, no hassle. Alex was great! Very helpful and friendly, highly recommended.

Sonny was very helpful and knowledgeable on what we were looking for. Very accomodating, patient and funny. He’s the best!!!

Alex was very friendly and helpful with my shopping. I highly recommend this store.

Sonny not only spent the time to get to know us and our needs but really made coming into the store such a fun experience which I never thought I’d say for mattress shopping! Glad to say we will be purchasing a mattress soon!

Sonny was very knowledgeable and helpful in selecting to best bed for me.

Sonny was an easy person to work with. Understood our wants and needs and was very knowledgeable about all the products in the store. Gave us a great price on our mattress and adjustable base.

Thank you Nicholas Powell for all your help! Nick helped us find a bed that fit my needs and the needs of my spouse. He showed us a big array of options and was honest about the upsides and downsides of each one. He made an otherwise lengthy process a breeze and was always extremely friendly and helpful. I strongly recommend this store for their extremely helpful staff and good options! Thanks again Nick!

Great friendly service, no gimmicks just solid quality product at a fair price

This store has a really great customer service. I shopped for a mattress with Sony. He had a really good knowledge of the mattresses, showed all the mattresses that would be suitable for you according to your needs and your budget. He has been really informative and would patiently answer all the queries you have.

The friendly folks at Mattress Firm truly care about helping you get your best sleep. Found what I thought would be the perfect mattress for me but turns out it didn’t work out so Mattress Firm took it back and got me another option very quickly. Their hours are great and there were plenty of delivery options open. Sales staff are very communicative and are accessible over phone and email. Two thumbs up! 👍 👍

Alex was simply amazing. He gave us all the relevant details and was prompt on finding availability for our mattress. Highly recommend this store to everyone.

Alex and Sonny are great! They took the time to explain everything and worked to get me the best deal! One of the best experiences I’ve had trying to make a big purchase!

Alex was super helpful and patient with us even though he was the only one working today and the store got pretty busy there for a while. We bought a mattress same day and delivery will be in 2 days. We hope its a good fit, if not well come back to see Alex for sure!

Alex helped me when I visited the store in Bellevue. He was able to give me context on what made each mattress different, show me what goes into making something a hybrid, or a plush, plush medium etc. I loved that he was super patient and let me try out whatever I wanted to. He helped me stay in budget and overall was just a nice professional person who educated me enough to choose what I wanted. Plus he let me know of all the different options for things besides the mattress, the delivery, firm care, Matress protector, etc. super helpful, would easily recommend!

Sonny is a fabulous sales person and human being. He was incredibly helpful to me in finding just the right mattress for me. I can’t imagine ever buying another mattress from any other store or salesperson!

Walked in 1hr before closing & Sony greeted us with the best attitude! He was polite, informative, honest & friendly. We came in looking for a mattress after owning one for 8 years. He didn’t tell us what the top seller was but made us decide by trying them for ourselves! We walked out excited about resting in a new mattress! Thank you Sony!

We truly enjoyed our experience at Mattress Firm in Bellevue. Sonny was very knowledgeable, helpful and friendly. He assisted us In selecting just the right mattress for our needs. The personal service and Sonny’s expertise of the mattresses features helped alleviate any concerns we had with our purchase. Can’t wait for delivery.

Sonny was probably the most friendly and BEST salesman to ever sell me anything!!! #TEAMSONNY

Had a great experience with Alex. Plenty of no rush time to try out mattresses and never felt overly pressured. Definitely would purchase a mattress here again. Update: delivery was smooth. They helped with bracing the existing frame (after removing the slats for an adjustable base, I thought it seemed unstable. So we put two back in at the edges, with my drill and the existing wood). Props to them for getting the box frame out. I remember how tough it was to get in!

My husband and I walked into the mattress showroom with very little knowledge about what we wanted to see in a mattress. Alex was our sales man and he was excellent in walking us through all the different features and models and it gave us a good picture of what is in the market. Thanks mattress firm!

This location is awesome!!!. I worked with several of the sales reps, Ty, Sonny, and Nick and all were extremely helpful in getting my son his bed ordered. I live in south Olympia but would totally choose this location to work with when we need a bed again. Thank you gentlemen, for all your help.

Amazing experience working with Alex to find the perfect mattress for both comfort and a price to fit within our budget! Alex and Sunny were both so friendly and knowledgeable and helped us get some amazing prices! Highly recomend!

This was my second time buying a mattress at this store and both times have been great. Alex helped me find the perfect mattress for my son.

Love Sonny! Genuine, didn’t pressure any purchases, very informative!

Very knowledgeable sales staff, helped a lot to make my final decision.

Alex was wonderful and really sold us on the five sided mattress protector. He was very knowledgeable and seemed to know the store and product selection very well. He was also very nice and friendly. Would definitely go back:)

Had a greatShopping experience snd waiting for mattress to arrive SOON. Easy staff to work with and ample products!

We had the pleasure of working with store manager Sonny. Very thorough and very strong product knowledge without being pushy. I highly recommend Sonny!

A great range of choices. The store manager Sonny is very friendly and helped me get the best mattress. He takes you through a questionaire and narrows down the choices for you.

Had a great experience! Ty was awesome and helped make the process of finding a new mattress really simple and not stressful. Great customer service and very friendly :)

If you are being told that the mattress will be delivered within a week by their warehouse(because its not available right now and will arrive in a week), just dont make the purchase. Theres a huge disconnect between the store-front and the warehouse and store does not take any responsibility on making the delivery as promised at the time of purchase.I waited for 5 weeks for the mattress to arrive, and the store manager Sonny missed 5 delivery promises and was quite unapologetic about not being able to keep the delivery promise. Kept blaming it on the warehouse and kept saying he cannot do anything about the delivery.When I told him over the call I am not dealing with the warehouse and I am dealing with the store-front; so you should keep the promises you make at the time of purchase; he shouted back at me and made me apologize for offending him.(That was shocking!) I noticed he stopped taking my calls after that day and had his colleagues pick up the phone from that point onwards. He did provide a substitute mattress for the last two weeks of the nightmares I had with this purchase experience, but it wasnt the quality I wanted and was painful to sleep on (especially for my pregnant wife).In the end, I am happy that I got the refund back and got rid of the substitute mattress. After 35 days of pain and suffering; I ended up buying a different mattress from Mattress Depot.Thanks to the store manager and the overall experience, I am never stepping into a MattressFirm store again, anywhere in the country.

The staff were kind and thorough, and they had a nice range of mattresses to try and choose from. We were able to find what we were looking for quickly at a price lower than expected, which was great! I especially appreciated that we weren’t pressured into getting something different than what we needed, but were helped to find the best fit for our budget.

Ty was awesome! This was my first time ever buying a mattress - he aswered all my dumb questions and was super patient. Super knowledgeable and detailed, basically gave me a guided tour through the store. Very easy to talk to, we even talked about GME 💎🙌 Definitely recommend!!

Sonny made our mattress shopping painless and easy! Highly recommended.

Alex did a fantastic job helping us select a new mattress and base! Alex took us through each type of mattress and base explaining the features and benefits of each. Alex never rushed at any point. We’re extremely pleased with the mattress and adjustable base that we selected. Thank you Alex!

Incredibly accommodating. Very happy with Alex’s help getting a mattress for my MIL in a timely fashion.

This is the person you should go for! Mattress firm in general is good but Carmen is the best! She helped me out with the delivery and make it lighting fast with wonderful customer service skill. Highly recommend to everyone!

Sonny is great. he’s a cool guy. buy beds from them.

I went to Mattress Firm to replace an eleven year old Stearns and Foster mattress. After spending what seemed like hours of research into foam mattress reviews before I arrived, Sonny showed me the value of investing in a Hybrid Sealy. He was great! I appreciated his patience and ability to answer every single question I posed. Thank you Sonny for showing me the value of investing in a hybrid.

We had a fabulous experience at Mattress Firm in Bellevue. We thought the process of selecting a mattress might be overwhelming but Sonny made is easy and enjoyable. He’s very knowledgeable and helpful - we found the ideal mattress for us! Looking forward to getting fabulous sleep soon on our new Tempurpedic.

Thanks so much for all your help Sonny! Youre so knowledgeable & helpful, you made the selection process a pleasure.Im so excited to sleep well again 😃

Had some unexpected guests set to arrive in 2 days and Greg helped make sure that I got a great deal on a very nice mattress and it would be delivered in plenty of time for their arrival. Excellent selection, excellent customer service, very efficient. Took care of everything I needed on my lunch break.

Sonny was very knowledgeable, helpful, and polite. Would recommend to anyone.

Our salesperson, Sonny, was fantastic; personable, friendly and knowledgeable. We were going to order a mattress online but I’m so glad we went into Mattress Firm instead.

Greg at Mattress Firm was very knowledgeable and did a great job answering our questions about the various mattress choices. The bundle options for sheets and pillows were convenient and affordable. My husband and are enjoying the best sleep we’ve had in years.

Alex was very helpful with my purchase, gave me plenty of options, and was informative on the different types of mattresses. Definitely recommended!

Alex was very helpful and made this an easy experience. He was very friendly and not at all pushy!!!!in the Bellevue Wa store

We shopped with Sonny. He knew his stuff well.He understood our needs and suggested what’s best for us.

Carmen was very helpful and patient while I tried to figure out the right mattress. She was even happy for me to go and come back with my spouse so that we could both try the mattress before buying.

Alex was great and wonderful and helped me find a great mattress and full sleep system that was affordable thanks

Sonny helped me go through all the details on mattresses, bed frames/bases, etc. Very knowledgeable, honest, and reliable guy to talk to.

Sonny has great great customer service. He’s also very knowledgeable of his products. Great experience

Sonny at Matress Firm helped me figure out the right bed for my needs, and let me try all the beds where I spent more than an hour. Got a good deal for the matress and some extras. Made my day.

Nick Powell is an excellent salesman. Very professional guy . He knows what he is doing, helped me choose the right mattress, gave me enough time to try all different types .I definitely recommend Nick for all your needs.Nick, you are rock star.

Sonny was uber nice! Way to save up for my loss in Desktop lol

Both of the sales agents where so great today on jan 29, 2021. I think he name was alex. Anyhow great customer service, great attitudes, made my day on my first day in seattle. I just moved here today and they made my day!!! Best place to shop, great customer service.

It was great working with Debra at mattress firm. She’s knowledgeable about all the mattress types and was fun to work with. We look forward to sleeping on our new tempur pedic mattress

Ty was very knowledgeable and very upfront about being a salesman. He helped me choose the right bed and base for my needs at a price that was ok with me.