Robert Humphres is the AudioPlus representative designated by our home builder to work with us. The qualities from one of the AudioPlus Yelp comments mentioning show up on time, sent a confirmation email, Im staying until it gets done attitude are completely missing from this individual. In fact, he is very passive, unresponsive, and showing up late with last minute notice to the appointment. When we needed an initial walkthrough for the smart home devices installed by AudioPlus, this representative was basically MIA for 2 weeks after we repeatedly reached out. The actual walkthrough was rudimentary and uninformative, and Robert did not take action to root cause the reason that our Ring doorbell chime does not work reliably. However we could sense his enthusiasm when we expressed interest in installing additional Lutron switches and security systems. Weirdly, even after we asked Robert to give us a quote on installing additional Lutron switches and security systems, we were repeatedly ignored and dismissed. It appears either AudioPlus or Robert really hates doing business with us, despite that we have been completely professional and patient. I cant imagine anyone willing to put up with this experience even with 200% of my patience.

These guys are a pleasure to work with! They are busy so have to be patient but you can rely on them. They built a home theater and re-wired our whole home AV closet.

Is this business closed or moved? I could not find them open when I visited at their Bellevue location on 10/4. I tried calling their main number and that of Mike. Both number said that they were currently closed or available.