user
Verizon Authorized Retailer - Russell Cellular
3805 Dallas Hwy Suite 812, Marietta, GA 30064, United States
Appearance
Verizon Authorized Retailer - Russell Cellular
Comments
Li
Review №1

Staff at this location are great. Patient, helpful and are willing to make suggestions to make your buying & set up experience go well. They treat customers like people. I didnt wake up today expecting to buy a phone but was suddenly in a bind because of changing technology requirements for work. Thanks to Medina and contributions by other employees, I can get back to earning a living.

Vi
Review №2

Both Tim and Michael were amazing. Yes I was there two days in a row because of issues with phone. They were both extremely patient and helpful. I would highly recommend this location!!

Sa
Review №3

Been to this store multiple times, everyone always helpful and friendly. This is the only store I will use because their service is great

Ma
Review №4

Could not have asked for a more pleasant experience working with Michael and Joel, not being the most technologically inclined individual they made the process of setting up a new phone pain free. There conversational nature and positive demeanors made the hour process pass by quickly. I would highly recommend that anyone in the new phone market come by this store.

He
Review №5

Trey was courtesy listened with interest and speedy. I was his first customer to swap out sims and provide me with the accessories I needed for my new iPhone 12 mini The manager was close by since Trey is a new employee which I thought reflected good management

Ge
Review №6

Michael went out of his way to help us with our new phone! There was also another guy that helped us out a lot, you couldn’t ask for better service!! Definitely will be returning to them for our future tech needs!

St
Review №7

Manager Michael was outstanding in service and knowledge. He took the extra time to get my complicated needs met and gave me helpful info with a great personality and cheer. He bent over bakwards to find a solution and a plan for me. Awesome service!!!

Le
Review №8

Michael and his trainee were wonderful! So helpful and friendly. Im really glad I found this store- I wont go anywhere else now

Ro
Review №9

Michael was friendly, patient, knowledgeable and very helpful to us as we purchased a new iPhone. Great experience. Thank you

Je
Review №10

Michael helped me. Small store with not alot inside but he makes this a choice place for service. Knows the processes like the back of his hand, quick and witty. Made waiting on phone transfer fun.

mi
Review №11

Michael was very helpful and extremely knowledgeable. I will definitely come back to this store.

Ne
Review №12

Michael was very helpful from the moment I walked in the door. He was very patient and easy going with the process. I give him all 10s in my book!

Pe
Review №13

Michael is very knowledgeable and personable. He went over and beyond to get the best possible deals for us on our 2 new phones. The store is very clean and spaced well for social distancing. Overall great experience!

Jo
Review №14

Michael was very helpful and professional with me today at his store. In my opinion he is one the very best representatives of a cell phone company that I have ever seen. Out of 200 or more cell phone employees I would rank him up with the top 3 I have ever been with. Any one who appreciates good and friendly customer service would like being served by Michael.

Ka
Review №15

Michael was extremely helpful upgrading my phone and getting my husbands fixed. He was personal and was really easy to talk to! Definitely recommend for a more one on one experience!

Ju
Review №16

Today I went to Verizon for an upgrade on a phone and the huge task of backing up my full to capacity phone that had not been backed up in 7 years. Anthony was the BEST customer service tech I have had the pleasure of ever working with!! He was patient, kind, polite, and friendly. I am forever grateful and most appreciative for his patience and time. Thank you Anthony!!!

C
Review №17

Thank you Micheal, for such great Customer Service. You made our phone buying experience very pleasurable. Stay professional and excited about your employment. Blessings

ra
Review №18

Best sales experience Ive had in a long time, treated as a valued customer with patient and detailed attention to customer service. Well done.

Do
Review №19

Michael is thorough and very professional...a great asset to this company

Cl
Review №20

Excellent customer service! Thank you to Michael and Anthony for your knowledge, professional attitude and patience. Both employees worked very hard, and their customer service exceeded expectations!

Co
Review №21

Anthony was super helpful with my phone upgrade! Their customer service was excellent and I would recommend anyone use them for their wireless needs.

Do
Review №22

It was a busy day and he was the only one in the store. He waited patiently on everyone and stuck with it until we each we’re ready with our purchases. I walked out of the store with a phone ready to make a call and really appreciated his tenacity.

Ti
Review №23

Michael, my sales rep was helpful, knowledgeable and professional.

Je
Review №24

Had a great experience at Verizon/Russell cellular on Dallas HWY. Both today and on a recent visit we were assisted by Anthony who is incredible. He was very knowledgeable, enthusiastic, helpful, and efficient. Even my teenage son commented “wow, that guy was so nice!” We will definitely be going back to this location and to Anthony specifically for all of our cellular needs.

Di
Review №25

My experience was fantastic! Anthony was extremely knowledgeable! He was kind and very patient, answering as many questions that I had for Him! I am very grateful and would recommend this Verizon store and Anthony to assist anyone who wants to purchase a phone.

Ki
Review №26

Came in with what I thought would be a fairly easy task. Ended up taking a lot longer than expected but Anthony was extremely patient, worked diligently and got all my issues straightened out in a very professional manner.

La
Review №27

Michael was very knowledgeable and personable as well! A very good experience!

Br
Review №28

I just returned from being overseas for 6 years in the military and needed a new contract and to update my 7 year old phone. I worked with both Tim and Evan and was extremely impressed with their knowledge and dedication in getting me the lowest price possible while future-proofing my cellular investment. Great work guys...and thank you for YOUR service to your customers and this veteran!

Ba
Review №29

One of the best Verizon stores I have ever been in, for sure.Tim was a big factor iin helping us pick out not one, like we intended, but 2 phones.We will definitely be back.Customer service was a 10 all the way!!!

Jo
Review №30

Anthony did an excellent job on my transactions, and I watched him exhibit a lot of patience with an elderly customer, successfully!

Sc
Review №31

Always liked this store. Tim is very helpful. Usually quick and easy to get a phone. Also don’t try to get up sold a bunch of stuff.

Ca
Review №32

Professional, helpful, easy to work with. Best service ever at a Verizon store

Ki
Review №33

The in-person experience was excellent! Tim helped me to make the best choices, and he did his best to find discounts for my purchase. He was very helpful, nice, and didn’t rush me. My online experience before coming into this store was horrible, so I really appreciate the in-person help.

me
Review №34

Tim, the manager, was awesome. Verizon could use more employees like him; kind. caring & patient! Thanks for all your help Tim!

Gr
Review №35

Great service, but a limited supply of colors, other products & accessories to choose from.

Co
Review №36

Always helpful! The best thing we ever did was leave Sprint and Russell made it a pleasurable experience.

Ba
Review №37

My phone was dropped from a corporate account and I needed service quick. They got me up and running in no time.

Le
Review №38

Excellent and friendly service by Michael.

Br
Review №39

I went to the store because my speaker went out. Tim was amazing. He helped me picked out a new phone. He set up everything quickly and I was back in my way. Ask for Tim!!

Ka
Review №40

Great experience. The 2 guys working there were extremely friendly and courteous. I highly recommend this Verizon store!

Ja
Review №41

Evan was awesome! He took time explaining our options and was very nice throughout the entire process. His customer service was excellent!

Ca
Review №42

Great Verizon store to do business with

As
Review №43

Fantastic service. Super amazing staff... INCREDIBLY patient with my insane family. Highly recommend.

Ju
Review №44

The guys at this store are best!! I had to trade phones and the entire process was great. They helped me backup and restore my phone, and it took a while. They kept the store open until 9 so they could finish everything and hand me my new phone. Todd, the manager, is super knowledgeable and friendly, Tim helped me throughout the process and he was awesome as well!! If you need to go to a Verizon store, go to this one! They have the best customer service ever!

Ma
Review №45

The team at this Verizon location is VERY knowledgeable, professional and time efficient, from the time I walked in I was greeted and instantly felt welcomed! They took the time to discover my needs and even figured out a few of my wants and got the price combined perfectly to fit my monthly budget! Go See Tim, Elisha or Dacota, you won’t be disappointed! Thanks again you guys

Br
Review №46

Russell is awesome and very helpful!!

Tr
Review №47

Anthony was professional, polite and so helpful!

Bi
Review №48

Tim.and.Elijah are skilled in what they do, friendly and and seem to enjoy helping others. A good team!

Te
Review №49

I have been with Verizon 14 1/2 years and just had the best experience in customer service at a location. Marcus helped with researching my account. He saved me from changing to AT&T by bringing Todd into our conversation. I went in to pay off my contract obligation and left remaining a Verizon customer!!! Thank you Marcus and Todd! Sincerely, Teresa H

Mo
Review №50

God Bless Todd and his family from Marietta, Ga. off of Dallas Highway who saved my family’s photos of the last three years. He went far and beyond to help an Ohioan on vacation track down store rep in Ohio to avoid the erasing of data after an upgrade. Todd conveyed superb knowledge, professionalism, kind-heartedness and caring for a customer he just met right before closing.Thank you so much Todd !Monique

ka
Review №51

I had the best experience at this location! The staff was friendly and knowledgeable. Elisha In particular was awesome. He helped me transfer ALL of my information to my new phone. Would definitely recommend!

Ti
Review №52

Tim was able to help me troubleshoot all of my problems. Great customer service!

Ch
Review №53

Quick service with the right product.

Ju
Review №54

I went in to get a new phone and got that as well as a lower monthly bill! Win win

Mi
Review №55

Elisha was very patient with me and took the time to really explain everything from start to finish. The store in general has a great environment and staff. I will only be doing business here from now on!

Br
Review №56

The store manager Todd and his associates Katie and Brenton were absolutely incredible in assisting me with my issue. They were all so polite, kind, and hospitable as we waited for the problem to be resolved. I recommend this store for all of your device needs; definitely the best!

De
Review №57

Everyone was helpful, knowledgeable, professional and friendly. Will definitely recommend and return!

ay
Review №58

Anthony was wonderful

Ti
Review №59

Had a problem recently with my I phone. Stopped by Cellular Data, on Dallas Hwy in Marietta, and received great service from an employee, Randy Ritchie.The problem seemed complicated to me, but Randy was cordial, knowledgeable, thorough and patient, while successfully addressing and fixing all my issues.Would highly recommend the store, and especially Randy Ritchie.

Je
Review №60

I called to ask some simple questions and to get prices. And I got hung up on although he was very nice this was very rude and should not be allowed in the Verizon part. He even told me he used to be a manager for Metro PCS. If he has customer service such as this without having the person say goodbye when I wasnt being rude at all then he should not be part of this team. FYI his name was Elijah.

Sa
Review №61

Todd helped me find my phone!!!!! I was so scared and he put my mind at ease. He was great and represented Verizon in the way you would be so proud.

Je
Review №62

Great customer service experience! Cierra was very nice and friendly. Will recommend this location to anyone in the area.

Sh
Review №63

Great store with friendly staff ready to help!

Ga
Review №64

My experience was wonderful and the girl who helped me was very informative and gave me exactly what I needed. The girls name was katie, she made sure I was well taken care of. If you do go in ask for her!

Ma
Review №65

Always extremely helpful. Great customer service.

Dr
Review №66

Had an Amazing Experience at the store!! The staff was very professional and helpful. Hands down the best Verizon store in Ga!!!

Ja
Review №67

The guy who upgraded my phone was fantastic

Ti
Review №68

Great experience! Staff was super helpful and attentive, store was clean and organized. Loving my apple watch!!

Ri
Review №69

Brandon, Jasmine, Malory are awesome. They go above and beyond to help. Super friendly and smart crew!

Ke
Review №70

Great service, just got setup with a new Gizmo Gadget for my 8 yr old. Professional, courteous, and knowledgable. I would highly reccomend!

Ge
Review №71

They could not fix a simple problem they turn me over to the on line fix it text and they couldnt seem to help me after 3 hours

Em
Review №72

Great experience, friendly staff, no complaints. I would recommend visiting this location when looking to upgrade your cellphone.

Da
Review №73

Great service by Evan.

Gr
Review №74

Very friendly and helpful staff!

k
Review №75

Good service. Workers were very helpful

Ka
Review №76

So helpful, thank you Todd and Marcus for all of your help!

Tr
Review №77

Ask for Brenton when you go, he takes care of customers. Nice guy.

sh
Review №78

Perfect service and they even bleed for you!!😀

bu
Review №79

Tim was great

Pa
Review №80

Half of display phones do not work. Difficult to try and upgrade if you cant look at actual working phones...Very disappointing store.

St
Review №81

Evan was pretty cool

Je
Review №82

They are helpful and support their products.

Sh
Review №83

Brenton & Marcus are very helpful!

Ti
Review №84

Great place with exceptional service

Al
Review №85

Great staff

Information
6 Photos
85 Comments
4.8 Rating
  • Address:3805 Dallas Hwy Suite 812, Marietta, GA 30064, United States
  • Site:https://russellcellular.com/?y_source=1_NDE2NTc1My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
  • Phone:+1 678-213-8017
Categories
  • Cell phone store
  • Electronics store
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–7PM
  • Wednesday:10AM–7PM
  • Thursday:10AM–7PM
  • Friday:Closed
  • Saturday:10AM–7PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
Similar organizations
  • Atlanta Wireless Networks3268 Fairview Dr, Marietta, GA 30066, United States
  • uBreakiFix East Cobb3605 Sandy Plains Rd #125, Marietta, GA 30066, United States
  • We Can Fix It270 Cobb Pkwy SE #160, Marietta, GA 30060, United States
  • T-Mobile4363 Roswell Rd, Marietta, GA 30062, United States
  • 404 Computer Repair552 Cobb Pkwy SE, Marietta, GA 30060, United States
  • EcoATM804 Pike St, Marietta, OH 45750, United States
  • Boost Mobile603 South Marietta Pkwy SE, Marietta, GA 30060, United States
  • Phone Hub3701 Austell Rd SW STE 115, Marietta, GA 30008, United States
  • Sprint Store219 Captain D Seeley M I A Dr #7, Marietta, OH 45750, United States
  • AT&T Store4250 Roswell Rd Suite 300, Marietta, GA 30062, United States