The gentleman was very helpful and interested in getting me to buy hearing aids but provide no follow up from them as to how they are going . They also do not respond quickly to phone calls or messages . The voice mail is always what I’ve gotten with a full mailbox . I’ve called the Morehead store and new bern store. I can’t really recommend them based on the lack of follow up and responsiveness. They really need to get more help and take better care of new customers . It seems to be just about the sale and not satisfying the customers needs.