Ask for Darrell, you wont be disappointed and actually FUN car buying experience and great listener. Truly patient and actually spent a great deal of time AFTER the sale making sure my 70 yr.+ Parents understood the features and all the controls/nobs/bells and whistles on their new vehicle which is almost like a space ship upgrade from their old vehicles. So very much appreciated.

Kenneth N. provided one of the best customer service experiences I have ever had. I have been comparing many different models of SUVs to find the right one for me. Kenneth provided great detail on all the different models of Subarus, the features of each, and what to expect when owning one. I truly believe he wanted to help me find the right vehicle for my family.

Great service upfront by Luis and David. Makes the experience of spending a lot of money for service and repair easier.

General Manager Jon took care of my issue with no problem. Excellent service. Would definitely buy any futures cars from here

Was able to get an oil change and filter in a timely manner despite the dealership not finding my reservation that I made a week or two ago!

This is our sixth car from Gerald. The North Aurora faculty is tremendous...best selection, great personnel, and low drama. This time we purchased a Subaru Outback with the knowledgeable, patient help of Sales Associate Faruq. Great experience beginning to end.

Pre and post purchase, Kevin Green (finance) has been the upmost caring and trustworthy person. We will always feel comfortable purchasing from him.

This was by far the best dealership experience of my life. They set the record for fastest car sale in my life 40 minutes in and out the door.

Excellent service for my vehicle. Staff are helpful and courteous with a sense of humor too.

Pete at Gerald Hyundai made the car-buying process so easy! Great customer service!

James Vancoura was a great salesman. Very happy with my car and the service at this dealership.

I went there looking for at there SUVs stayed about 40 minutes so it seemed and no one approached me. Even got into a SUV front seat, back seat drivers side and passenger side. No sales pressure here, none at all. Wondering if there is a sales staff

Friendly and helpful. Clean waiting area with snacks, coffee, water and soda.

Jose Valdovinos is so helpful and so thorough! This will be the third car Ive bought from him. Hes my salesman for life!

Great Service. Great people

Wanted 5500 over advertised price.

Where do I start... I loved this dealership! The people are fantastic.. along with the comfortable atmosphere. Id visit just to hang out!!! Oh.. almost forgot.. and I Love my new jeep!!!!

They are ok..no cars on the lot

Great service have taken care of me and my car since I bought it would never go anywhere else

Worst dealership possible . This steams all the way up from Gerald Kia in Naperville. They give me a loaner car because they hadn’t maintenance’d my car like they were supposed to for 3 days!?? I’m on my way back to get my car (which still isn’t done, going on 4 days now??) and my loaner car tire pops and scartches the rim a little. Apparently to fix that it costs $700+ And isn’t covered by my full tire and wheel replacement coverage. Stealing money from college students during COVID . Forget the customer because apparently GERALD IS ALWAYA RIGHT 😂🤦🏽‍♂️ F you scammers get a real job

I love the service here!!! I may not live in Illinois anymore but I cannot get over how beautiful Chris VanDyke left my car! Definitely worth the trip out there!

Unfortunately it was a terrible experience. My daughter had an appointment for 10:20 for replacement parts for a vehicle recall. The SUVwas dropped off on time. It was a simple cabin filter replacement. She called at 3:00 for an estimate of completion. she was sent to a voice mail. After another hour she called again and was told the job at not been done and they would not be aware to do it until after the holiday. They wanted to keep the vehicle. Told them she will come pick up her car. When she got there it took them 30 minutes to locate her vehicle. if she had not called them they would have closed without calling her and she would not have had a car for 4 days. Will never go back. This actually was the 3rd bad experience with Gerald Hyundai. The first time they charged her $250.00 to plug in a switch that had come loose.

I literally will never go anywhere else

Service Manager Mr. Cotero was very professional. He gave me a full report on the vehicle and the repairs were done in a timely manner. He also graciously used an online service coupon for my visit, which I appreciate him doing. The concierge Ms. Barbara was a nice touch as well. Thank you!

Very pleased with the service department! Professionalism and courteousness of Jaime Valasco and everyone I came in contact with was greatly appreciated. Very nice waiting room. Also very easy to set up an appointment online. Was in and out with my oil change within an hour. Highly recommend (also look for their service coupons online - will help you save a little 🙂)

Great place. The warranty is amazing. And they offer you water and are very nice in general.

Great price on a 2021 sonata

Very helpful! Handy to have the variety of new cars in an area thats all Gerald! Highly recommend!

Went in for some routine work on my Genesis. J.B. in the service department is the absolute best. He gave me the best customer service Ive ever experienced at a service department, hands down.

Consistent great service.

Faruq was great! Jay and Shaun and the finance team work great together to provide us with a great deal! Very clean Subaru Outback!

Great dealership and amazing service department

This is the first time ive ever bought a car right from home. Vinod was awesome! He bought the vehicle directly to me, showed me the features, and went over the paperwork with me right in my driveway. This is the second vehicle Ive bought from Gerald and i will always choose this dealership because of their exceptional customer service!

I love my Subaru Dealership! Super friendly and quick service everytime

We have had very good and attentive service both buying vehicles and having them serviced here. Mechanical work is easy to schedule and has always been done correctly in a timely fashion. Sales persons are attentive bur have never been overzealous.

I leased 3 cars in last three years. Very helpful staff and the manager was very helpful to take care of the process and it was very easy to have the deal done. Very happy and go back again next year 😁

They have some nice cars!

Always do what they say, and dont gouge you on prices.

This dealer has really nice people working there. Most of them car people. All around good service.

I just purchased my second Kia Soul from Gerald Kia North Aurora and I couldnt be happier! What I love about this dealership is that Ive never felt any pressure to purchase anything. They have always taken the time to listen to what I want while still being really cool and professional. Ive been to other dealerships where they tried to get me to lie about my salary so they can put me in the car THEY want. Gerald Kia North Aurora puts me in the car I want. And the greatest of thanks to Damian Nunez who listened to what I wanted ( I was SUPER specific and even had a list) and looked hard for weeks trying to find the perfect soul for me. And through several texts and phone calls, he found it today. He even volunteered to drive the car to my house and show me (took all the necessary covid 19 precautions as well). He patiently dealt with my pickiness and very odd teaching schedule to make this happen for me. His customer service skills go above and beyond and hes also a really nice person! Damian, I CANNOT thank you enough! If you want a new car, especially a Kia, look these wonderful people up. Youll be so glad you did!

Update: my second visit to this service center was a disaster. Even after taking n appointment, I was made to wait for 2 hours and they were allowing other walking customers taking priority. Even after my complaint to the billing desk associate, no one bothered to call me to understand my greivences. Changing my rating from 5 to 1.Great service, friendly customer service executives.

Courteous efficient thorough looks like very good teamwork

Ask for Frank when buying an automobile. He is honest and amazing. He will work with you and hear your needs and concerns I was hight impressed!

Had an item I needed for use in A ROUGE rental vehicle from Hertz, a safety seat belt extender I needed for passenger seat( to secure disabled daughter while my van elsewhere in body shop)They allowed me to RETURN THE PARTS ITEM within a month and refund charge.I am grateful. They were Very Courteous.@ NISSAN

Got a new car

Bought my Hyundai Santa Fe from them in Sept. 2011. Their service dept and employees are wonderful. I would purchase my next vehicle from them because if their awesome customer service and Ive never had a major issue with my Hyundai unlike other cars Ive owned.

I’ve always had very good experiences at the Gerald Subaru dealer near me. The people are very pleasant to work with and we really love the cars.

The man name jose is a very good sales.and a.big help in a good way yoo hire more.like that thank you for all you have done for us Mr.Jose.

Bought my car and service my car here. (Oil changes) Everytime greeted with a positive attitude. They all go above and beyond. Would not go anywhere else.

Service is and always great. Staff is always customer service oriented. This my 3rd Subaru I have purchased from this Dealership; high quality of customer service has not changed.

Bought my new 2020 North America SUV of the year Telluride here service and staff were great friendly and professional Scott and Tim were awesome as for my Telluride awesome best car I have ever owned thanks Gerald Kia

Subaru service has the best waiting area. Free coffee, water and snacks. Big screen TV and lots of magazines. Service writers are excellent ! They are helpful, efficient, and communicate the status of your vehicle while you are waiting. I look forward to going there.

The service department are dishonest, incompetent crooks. I brought my Versa there over a year ago because it the transmission was stuck in park. While they were wrenching on the shifter, they must have slipped and broken my overhead sunglasses holder. Also, a basketball sized dent (with no paint damage) magically appeared on the back of the car. The claimed that it wasnt there when I picked the car up (but refused to show me video) and THEN they asked me if it was possible if the tow truck driver put the dent there when he towed the vehicle to Gerald. So what is it? Was the dent there when the car got there or was the car dented somehow on my drive home from the service center. The fact that they wouldnt show me the video and that the service manager was lying and unable to keep his story straight really upset me. Another mechanic has looked at the dent and said it is possible that somebody leaned against it. Also, for an airbag recall, the service technician somehow stripped the covering off my interior door handle (they also denied doing this damage). These guys are incompetent crooks.

Good and professional service advisors. Busy but reasonably fast service. Comfortable waiting area.

Great service department, with an awesome waiting area. Service manager John is great guy to work with. Service is done quickly and done right. Prices are reasonable.

We went yesterday and my son purchased a nice used car. Our salesmen Big Jon took the time and showed our son many different cars until he found the one that fit his needs and budget.

Friendly and professional. Just the way I like it. Ask for Jaybee at the desk and Jake, car porter.

Just purchased my second vehicle from them. I had my 15 month old with me and they managed to wrap up the entire contract in less than one hour! The staff is very professional & the service center always makes appointments very convenient. I would definitely recommend working with Mike &or Karim!

Great sales people here just no stock on the vehicle I wanted to purchase

I have only praise for the Service Department personnel and mechanics. They are always helpful, polite, patient (I always have question/s) and very pleasant. Today Anthony checked me in, answered all my questions (with demonstration) and got me on the road again; however, everyone in Service is always gracious. Cudos !!!Salesmen a totally other story.

I love the Service & their Employees are always warm, polite & they explain everything. They have complimentary water, coffee, chips/snacks & WiFi. Your vehicle is washed after every service performed. The waiting area is very comfortable with large tv. This is where I purchased my vehicle.

The best

Service department was able to take a look at my work vehicle within an hour of calling. Turned out to be a loose spark plug wire, which the technician simply tightened up at no charge. Good experience.

For the best car shopping experience this is the best place! Ask for Denzel Valenti or Jay Hudson. You wont regret it! They will work with you no matter what situation youre in!

My son has a car through here. It has been issue aftef issue since the day he brought it home. He has actually driven a loaner car more days than he has had his own vehicle.....they tried to resolve the problem in the beginning, now its just excuses and the blame game. Live and learn....NEVER BUY THE FIRST CAR YOU LOOK AT!!

Very professional and personal service staff!

Go above and beyond to give good service.Bought my 2001 outback here, and my 2019 outback here. Friendly staff

Great customer service and prices

The service department at Gerald Nissan in North Aurora is outstanding. From Chris the manager to Niko they are so professional and so acomadating. Top notch.

Free quick charging for my Nissan Leaf

Paid a considerable amount of money to fix several oil leaks and they didnt even clean the oil off the engine. Very disappointed.

I bought 2 vehicles from Gerald and have been very happy with them.

I have bought 3 Subaru Outbacks from Gerald in North Aurora. I will likely buy my next one from them as well. There customer service is great!!

They are friendly, efficient, and honest. I have always had a good experience here.

It went from: $4,000 down, to $8,000 down, to $10,000 down. When we were fed up and about to get in the car, someone ran up to the car and said we would take $5,000 down now. We laughed on our way out. Buyer beware....

I just want to say Thank You!!!Recently,I had business with Geralds Collision of Naperville IL.It looks to be one of several 1st Rate automotive services Geralds offersThe hardest thing in business is to find and keep good people.Please thank everybody over there! your guys (men and women) were terrific to say the least !Because of the past two shops, I was certainly not at all happy, on the defensive and being very cautious from previous falsehoods & unacceptable treatment. BUT !!!Because of that first phone call with Alex, ( she imediatly took charge and knew how to handle a skeptic ) I was at your place of Good Business, that same afternoon. Speaking with Mr. Angel Santiago, I knew I had come to the right place. I have since spoken to some other people in the auto-body repair field and they give you high marks. Some knew your manager from a previous locations dealings, called him an asset and lucky to have him.Not a single thing ! from start to finish have I had to second guess from your facility. I wish I had came here first..Integrity ! customer service and kindness, It was a pleasure to have encountered such a fine outstanding group !This is why wonderful places like Geralds of 70 plus years still exist and thrive successfully throughout the ups and downs over the years Its all about the trust.Thank YouGreg Boidy

Very courteous and friendly staff. No pressure sales and great warranty.

Great Service ..love taking my car in for service the people here are Awesome.

I bought a car from these guys so did my son and my son works her

Stay away thats all I have to say! They do not follow their own contract and ignore you when there are issues with service they guaranteed to fix.

Great service. Well trained staff and very helpful.

Jay Brian Daryl service team hell yall rock

Jake, the internet customer service attendant took his time and really explained everything. He was a real help while I was looking for my next Altima!

Super nice people. Great stores

Bought my impreza from the north aurora location. Faruq was very nice and knowledgeable.

Fantastic work by the technicians, customer service specialists are great, waiting room is exceptional.

Bought a new hyundai elantra. Staff worked with us and helped get my wife and I into a new dependable car.

Great service.

Best place to come. Good car service

Lifetime promise on drivetrain

Thank you Bes for great service!

Just not impressed. Very pushy.

Consistently the best service I have ever experienced.

Nice people and plenty of inventory

These guys are great, prices very reasonable and they treat you like kings. Ill never go anywhere else.

I hate to even waste my time reviewing this place. Its the worst, stay away from the service department its the worst, I will never go back to Gerald again.

Very nice people

Great SERVICE❤❤

We got a car Jerry was great

Friendly repair people in the maintenance department. They do good work but its expensive like everywhere else.