I am happy with the vehicle itself. However, I was am still frustrated about the sales process. I put a put a deposit down on a vehicle knowing the sticker price. Then, I was super excited when they told me the vehicle was there early. But once I got to the dealership I discovered that they had added $999 in accessories to increase the sticker price without talking to me about it. In addition to that they added 18% of the sticker price as a premium cost, the two sales people that I dealt with did not inform me that this was going to happen prior to putting a deposit down on the vehicle. They did come down a little but the sales guy basically told me if I don’t pay it someone else will “it’s just the way the market is”. Ultimately, I feel like I got ripped off due to added premium that they never told me about and getting stuck paying for accessories I wasn’t even interested in. But am giving a 3 star because I am happy with the vehicle itself just not the experience I had.Update! I reached out to the dealership sales manager as they requested and they did nothing. The sales manager first said they would try to make it right. Then he called today and was very rude and said that I wouldn’t be getting anything because I knew when I signed the paperwork that I was not happy and, I signed anyway and I had already completed the online survey from Subaru about my experience and he said I got my money by completing the survey..Unfortunately, they overcharged me and my personal experience with this dealership was not a good one. So I left an honest review and completed the survey honestly when I received it and updated this post to show my experience did not get any better by contacting them.

Let me first say that I generally dislike the car buying process. BUT…Gerald Subaru changed that.Kenneth was our salesman, and he was great. SUPER knowledgeable about every single spec the car has. Ask for him if you come here.Jay the sales manager…the most straight forward and honest car sales manager I’ve ever experienced.The whole Gerald team was great. A great car buying experience!

Amazing customer service through and through. Eric Z and all of the Gerald Staff took such great care of us and all our needs.

Erik was fantastic. Very helpful, and made the buying process easy and painless. Genuinely one of the best experiences I have had buying a car. They worked with me and got what I wanted for the price I wanted without hassle. Two Thumbs up

Peter Forberg is an awesome sales consultant. This was my fourth time going to a dealership and with all honesty Peter Forberg treated my wife and I far better than the other sales people from other dealerships. My wife is pregnant and he offered us some delicious pizza. He is well informed of the vehicle I was interested in. He has some awesome dance moves (he was avoiding a bee that flew in our car) my wife and I felt confident and comfortable with the new car buying experience. Definitely will recommend Peter Forberg to friends and family. Keep up the good work

Pete Forberg was professional, courteous & helpful. Were very satisfied with company service.

This is a wonderful dealership - everyone is kind, friendly, and efficient.The waiting area is comfortable with both a TV area and a quiet area which I appreciate. Its always a pleasure to be there.

Gerald Subaru is adept at satisfying customers. They worked hard to get everything in line to accomplish my service goals in one visit and managed a loaner car despite shortages. The work is extremely well done and cost is reasonable. Only reason for four stars is I just don’t believe anything is perfect. Luis was my contact in service, and well, ok, her personally gets a 5!

They knew my name when I arrived, were very courteous and timely.

Not sure what went wrong this time but I took my car in for a diagnostic check to address my acceleration lagging, told them I just needed the transmission fluid checked and told them to check the lights. Approved the recommended fuel system flush (not sure yet if this eliminated the issue) and the change of all the bulbs that were out. When I came to pick it up, they had double charged an item. They were able to correct it but if I hadn’t been paying attention this would have gone through. I get home and notice one of the bulbs wasn’t changed. I’ll now have to make time to take it back tomorrow to be addressed. Everyone was friendly and all but thats twice in one transaction that attention you detail was lacking

Purchased my vehicle from Gerald and have serviced it there for 114k miles. Ill keep coming back because David and Luis are the best, they work with me (which isnt an easy task), and dont pressure. Oh yeah, George and team in parts are also awesome. Ill keep coming back!

Casual, yet informative; personable; polite; respectful; accommodating; friendly; fair; honest

I had been searching for another vehicle for weeks and had worked with many dealerships. Gerald was the only dealership that treated me like a person not a dollar sign. The entire staff was kind, courteous and accommodating. Specifically, Denzel and Nicole were awesome! They went above and beyond to help my wife and I to purchase our new Subaru! I can honestly say Ive never had a better experience at a dealership.

I couldnt be happier. Everyone was competent, polite, and clearly explained what they were going to do.I had a recall issue, which was fixed at no charge, of course, but I also had a check engine light on. No diagnostic charge for that either! AND they gave me a free car wash.I went home happy.

I came in to have my vehicle serviced for an appointment that I thought I had previously made. However, there was an error in scheduling on my end and the appointment was made. Despite that, Luis Figueroa was able to accommodate me and schedule my vehicle for a later appointment that day. What I thought may have been a major issue with my vehicle turned out to be something extremely minor. The dealership service team is very honest and thorough. I’ve gone to Subaru in the past for my servicing and maintenance needs. And the service team has always been very friendly, professional and thorough particularly Luis. Thank you Gerard Suburu.

The service was Great from second I walked in the door. My service advisor Luis was expecting me based on my scheduled appointment. Luis told me of an approximate time of completion and my vehicle was completed earlier than expected. I am very satisfied.

The Subaru of North Aurora service staff are professional, friendly, and thorough. They treat you like family and even welcome pets. I feel my family is safer riding in my care thanks to the Subaru service professionals!

Quick and friendly service! I dropped my caroff at 8am for a 10am service appt. They called me and let me know it was ready at 9:50. It was ready before my appointment and me telling them to take their time.

Two Recall services were performed as well as my regular scheduled service. All done as promised and on time. I also had a complete interior detail leaving my Forrester looking like it did when it was first delivered.Kudos to the service department at Gerald Subaru!

Darell C did a beautiful job helping me find a car for my current needs. I actually ended up with a better deal than I expected all the way around. I’m not fond of dealerships or high pressure sales so this was a more hometown feel which I appreciated a lot.

I purchased a used Subaru Outback at another small dealer and needed some service completed. Gerald completed the repairs and also performed a full complimentary inspection of the vehicle. I’m confident I will return for future service. Gerald service employees were professional and a pleasure to work with.

Everyone treated me with personal attention from beginning to end except in making the appointment on the phone. Had to call twice because I was hung up during my conversation with them trying to make an appointment. Everyone over at Gerald Subaru, North Aurora, Illinois were fenomenal from taking in my car, informing me of what was wrong, discussing what I work to do, getting it done and returning my car to me. Thanks staff, great job! Keep it up!

Service department is stellar. David in the service department is great. We had our other car blow a tire when we were dropping off our Subaru for a recall. David went the extra mile to help us get both cars in great shape.

I chose to buy my car at Gerald Subaru because Gerald takes pride in their service department. This has proven true every time Ive needed service or just had/have a question. They are superb & Im not someone who uses superlatives often.

I had a great experience at Gerald Subaru. I met sales consultant Andrew Wedick and I described to him what type of vehicle I was looking for. Amazingly he found the exact vehicle I was looking for within an hour. If you don’t have time to waste go visit him.

Staff is always really friendly. Ive never been pressured to get more work done than I asked for. They simply let you know if other stuff should be done and accept no without any pressure

Service advisor Luis F very courteous, knowledgeable and accommodating. Customer waiting area very comfortable. Appreciate the Starbucks. You guys make it very difficult to go anywhere else for service.

Gerald Subaru of North Aurora .Place I got my Subaru 2012My Salesman Denzel is patiently answer all our questions. He’s good from the time we first walk in, looking around for a vehicle to buy to the end, walked out, purchasing a Subaru.Excellent service, Denzel to a loan officer who Helps me every steps of the way.I Came home with a Subaru!Then after a 8 months, we drove the Subaru from Chicago to California and California back to Chicago, No problem, car excellent!Took the car for oil change, they even gave me a check list, they check everything! Amazing service and to Amazing salesman, Managers, to phone operator. This is the place to buy Subaru, any model, any year! Highly recommended CHECK IT OUT!Sign: Vi Fischer

First time here and it was amazing! My first oil change and they helped me with all issues I had. Break room was full of snacks, perfect for right after work. Not too mention an awesome coffee machine with my favorite Starbucks Verona roast. I’ll be back!

Routinely receive excellence in service delivery. Ive a 2005 model that consistently runs like a Swiss watch. If potential problems are newly emerging, they are clearly explained along with associated risk. When/if a vehicle is needed while mine is being repaired, it is readily provided. All people Ive met demonstrate strong competence and thoughtful customer service. The experience is so strong Ive introduced a friend to Gerald Subaru of North Aurora. Service Manager, Mr. Mark Jillich, leads a great team and is excellence in service personified.

Stellar customer service as always!! George in Parts, and Martin, Jerry, and Steven in Service took great care of us in replacing a flat tire. The efficiency, professionalism, and courtesy shown by all departments at this dealership make it a standout. Their employees take pride in their quality product and it shows. They go out of their way to make sure their customers are happy.

Luis in the service department was great. He kept me informed about my auto. He was friendly, helpful, and easy to contact by phone and text.

We worked online with Nicole and in person with Eric, to order and purchase a new crosstrek for my son. I absolutely loved that they took the time to show us how all the features actually work! It was a wonderful car buying experience, staff is polite, knowledgeable, courteous, and friendly definitely worth driving out Gerald Subaru in Aurora Illinois we are extremely happy that we did!

It was my first time financing a car and making a big purchase from a dealership. I was given to a guy named Kenneth aka (Kenny), I must say I was beyond satisfied with my experience. Kenny walked me threw the entire process with paperwork, warranty l, payments, credit checks, and everything in between. Not once did he push me to sign anything I didn’t understand right away and answered any questions I had on anything. I now am the proud owner of a 2016 Subaru WRX and I will defiantly be returning there when I decide to upgrade or get a new Subaru!

Eric Zetterlof was our salesman for our new Outback. Eric was off the bat very informative. He went over all aspects of the Outback as we have never owned a Subaru before! Everything from Options, Safety features, and Steel construction type. I have never driven an Outback before and Erics demonstration on the test drive was very informative. He gave us a great understanding and example of the adaptive cruise control, and steering system. I ended up purchasing a 2021 Outback through Eric and it was a very pleasant experience. He brought the whole experience to a personal level, and kept the buyer informed throughout the whole process.

Have had some issues. Ordered a special feature for my car in June. Part still is not here. The staff is great. Very friendly

They somehow removed my daughters review. I guess shes not entitled to her opinion, and cant stay anything negative about this dealership. Please be aware when you shop at this dealer, check everything and make sure that its factual.

Eric is a very friendly and open person to talk to! He definitely gave me a great experience at Subaru, and made me feel welcome and validated my needs. Not only will I be back, but I’m telling my friends to come check this place out. Thanks for the new car Eric!

Luis was very professional in handling any issues that we may have had. That was our first experience with the service department at Gerald SUBARU and we could not have been more pleased. Thank you Luis for a job well done

This dealership is CLEAN! As you can tell from the pictures, I am a bit of a Subaru person. I have owned three new Subaru’s and two of them I purchased here. The folks in sales actually enjoy helping people, you can tell that customer service is not something they need to force, but something that comes naturally to them. During the purchase phase I found it to be very upfront and easy. I did not have a trade in but wouldn’t hesitate to work with them if I did and I feel like I would get a very fair price for my car.The finance part makes your wrist go a little numb but what I found different here is the warranties they offer held some real value. Heck for purchasing a maintenance plan I got a $500 certificate off of my next Subaru!Coming into the Service department was also a good experience. The wait time was a little less than an hour and they washed my car and even vacuumed my drivers floorboard...for free! Friendly people there to help me and the waiting room....wow...Starbucks coffee anyone?? Water you say?? Heck they even offered me a Coke! lol...I was impressed and glad I decided to do business with Gerald Subaru North Aurora!

We had a great experience working with Jon. He is personable and easy to work with. He did a wonderful job of showing us all the features on our new Crosstrek and we really appreciated that. We would definitely work with Jon again.

On time and reasonably price. Very good customer service personnel.

I trust these people. They are honest and work with me. They tell me yes instead of no. I know they are giving me their best. Luis in service is amazing to work with.

My salesman, Brian McGinley at Gerald Subaru, was wonderful to work with, very experienced. He spent more than enough time with me so I could drive and compare the cars I was interested in. He explained the different options and packages available so I understood completely.I needed a car right away and he was able to find one without any problem. We drove to the other dealership, picked it up; he had it cleaned and it was ready to go the same day. I recommend this dealership and especially Brian, he worked very hard for me.

I liked that there was room between the seats of the customers waiting. there was hand sanitizer. The work was done in a reasonable timeframe. The employees were polite and professional.

My salesperson was Denzel. He was great, gave me access to the cars I wanted to test drive, I drove multiple cars before selecting the one I bought.He was really good to deal with. He got the car I drove home today off the incoming lot in less than a day. Thumbs up.

Easy going, no pressure experience. Eric helped explain the process and get me into a new car quickly.

They earned the 5 gold stars today. Their service was excellent, Brian, Luis and Dan were incredibly helpful. What started as a disappointing experience turned into the best customer service I have ever had. They went ABOVE and BEYOND and I am very very thankful! My service included, an oil change, tire rotation, front and rear differential service and they also replace a bad bearing and gave me an amazing detail. It feels like new! Thank you so much guys! and please thank the guy who dropped off my car and the person who detailed it. It looks like new! Ill be back soon to have my transmission service taken care of because of your amazing service! Thank you again.

In and out as I was promised. David One of the service managers I dealt with is very polite very helpful. Overall great experience.

Very friendly. Good snacks while waiting. They had my car done 30 minutes before predicted time. Nice experience.

As always everyone was very nice and helpful. I was taken on time. I love the texting system where you can approve any further work or decline it. I trust them completely. I definitely recommend them!

Very helpful and kept me informed throughout the wait.

I always go to the Naperville location, but given they had no appointments I came to North Aurora location. I absolutely love their service department: professional, friendly and welcoming. David Gonzales was extremely thorough and answered all my questions regarding my service package, ensuring my dashboard service was updated and matching my records and what to expect for my next visit. It was a wonderful experience and I will definitely go back to the North Aurora location.

Always a good experience. Easy check in, keep you informed of status. Nice, clean waiting area and friendly staff.

The service department is always prompt and accommodating! The staff explains everything that is/was needed and there is never any pressure. I would recommend Gerald for any Subaru need!

We always have a positive experience when we have our Forrester serviced at Gerald Subaru!! The team is very efficient and pleasant to work with.Thanks everyone!! Kudos to the service department!!

Denzel was an excellent salesperson with a great deal of knowledge. He was very thorough in explaining everything to us, including the bells & whistles of the car! We also appreciated no high pressure to sign & working with us to get a deal that made both sides happy. Our monthly payment ended up being where we wanted. This is our second Forester & we love it already with all the new features!

Eric and Jay (along with so many others) were so awesome to work with! They made time for me and were more than willing to explain everything to me AND in a way I can understand. Communication was never a worry. (I went to a Ford dealership and they didnt call me back for over a WEEK.)

Darrell was friendly and worked hard to get me into a car that I liked. I also appreciate the detailing my car had done before it was given to me. Overall a wonderful experience! I will definitely be sending over my friends when they are in the market for a new car.

The service team always does a tremendous job! I told them I needed to be done at a certain time to get to a meeting and my car was ready half an hour earlier than expected. Thanks!

As always, this dealership has done a great job of getting my car serviced in a very timely manner and has got the job done well. They are very polite and personable. I never hesitate to bring my car there for any need.

Very professional and courteous service staff who are willing to go the extra mile to help you and speedy reliable mechanic service as well.

They were ready for me. Luis was knowledgeable and easy to work with. The car was ready in 60 minutes, which was critical for me because I was waiting.

I took my Subaru for an oil change and tire rotation for the first time today. My service advisor (I believe his name was David) was very nice and knowledgeable. He answered any questions I had and explained everything they do in detail. My engine and cabin filters needed to be replaced and they actually sent pictures via text and email to show the old ones which I appreciated. Overall great experience!

Denzel was very energetic and helpful with all questions we had. Let us test drive multiple models to make sure we found the right fit.

Very clean. Bright. Welcoming. Friendly staff. Beverages offered upon entrance.Being honest and real. Its still a car dealer. So even with all the good, you need to be prepared for some hard pressing selling. Not on the car, but the add ons. 4 stars and thumbs up, but its not hassle free car buying. So if you are the type that wants to a lid the hard sell from finance mgmrs and the folks in back, then just be aware that it may happen.

I got an appointment for the day after I called. I arrived almost an hour early but they took me right away. They were quick and courteous. Every time I’ve brought my car in, it’s the same great service.

Been going to this location for almost 20 years because of their consistent and quality service. At first I always had the same service manager and technician which was nice but even after they expanded quite a bit and the people have changed I still trust this dealership more than any other place with my car.

In our initial phone contact with Nicole, she was straight forward and honest. When we visited in person, Faruq was a great listener and a wealth of information. He was kind, patient and genuine. We finalized our contracts with Kevin the finance guy. Much to our surprise Kevin was interested in what value meant to us. Kevin had great numbers and information that played an indispensable role in helping us understand and make good decisions. As car buying experiences go, it was an extraordinary experience, unique and pleasant. They were fun, friendly and down to earth. They were good people! I should add, upon request, Faruq introduced us to the service department staff that would be servicing our car for years to come. That was an equally extraordinary experience. They walked us through several years of what we could expect, best and worst case scenarios. Their kind straight forward honesty was comforting. My overall summary of our experience, in one word EXTRAORDINARY !!!

Big Jon Dewig is super friendly, knowledgeable and an all around honest and great salesman. The purchase process was smooth with none of those hidden surprises you hear about. Highly recommended!!

Excellent and, personable service. Great team upfront makes the experience having to spend a lot of money more tolerable. Keep up the good work.

My Subaru Legacy was serviced quickly and was also washed. This is the 7th Subaru our family has purchased at this dealership. Weve had 3 and our sons family bought 4. That was all because we loved our first one so much. They got each of their kids a car for travel to college.

Overall had a great experience. I went to purchase my car late on a Friday night. The dealership was accommodating accommodating and answered all my questions. They gave me a good deal on my Subaru. One area of improvement would be to have the dealership check everything before I left to make sure it was working properly. I found out the next day that the remote start didn’t work. I would’ve wished that I would’ve asked for them to check everything and/or that they would’ve checked everything before putting it on the lot. They are willing to fix the remote start for free. I did have to make another appointment for this. Overall I would recommend geralds Subaru to friends and family.

The service department is great. Nothing but professional people taking care of your vehicle. It is very prompt, courteous, and clean. I have full confidence that I will be treated right when I take my car in for service. Thank you very much.

Honest straightforward service! I will be back

Luis was professional, courteous and friendly. He will be my go-to advisor for sure!

If you are looking for a new or previously owned car Andrew Wedick at Gerald Subaru North Aurora is your guy. He has a wealth of knowledge on cars in general and specifically on Subaru’s. He helped me so much when buying my Forester making sure that I got the right car for me and helping me with all aspects of the buying process. He also makes the whole experience fun.

Gerald Subaru is the best in sales and service.I leased a Subaru at Gerald and they took the best care of my Crosstrek. I was so pleased with Geralds service, I purchased my leased Crosstrek and am very happy and satisfied. The staff in the Service Department are second to none! Barbara

Purchased my 2018 Crosstrek here 3.5 years ago. Serviced today for oil change, tire rotation, and two recalls. Great service and very friendly staff as always.

David Gonzales and the rest of the team were prompt, attentive and contacted me expeditiously with report on my vehicle. The service was quick and complete. Thanks

Gerald Subaru North Aurora is the only place I’ve taken my 2017 WRX the past 4 years and they have always taken really good care of me.

This is the 4th car I have purchased at Gerald. The prices are fair and the customer service is excellent.

Amazing staff. My service was quick and the best waiting room!!

Friendly, responsive, knowledgable... and a great deal! Strongly recommend.

Friendly, thorough, honest assessment of options and following health protocols to keep everyone safe. Work is completed quickly and correctly. Always looking for ways to save you money on repairs.

Very easy to work with, not pushy. Put a lot of effort into getting you into a vehicle.

Service manager was polite and professional. Service was quick.

This was my first time using this particular dealership for regular scheduled maintenance and two recalls. The staff was amazingly courteous and professional. The facility was clean and Covid-safe/friendly. Service was efficient and in time.

Super Awesome Experience all the way around. Darell and Peter (GSM) were super professional and made our 1st Subaru buying experience top notch!

Fantastic service as always by David and the team and the tremendous technicians. Had lots of work done and any issues are always brought to my attention. I piled on some last minute brake work and they were able to fit it in despite a busy schedule. Always appreciate the loaner and flexible pickup times. Car always feels like new when I get it back. Hope everyone stays healthy and safe! See you in 4000 miles!

I had a fantastic experience with the service department. They accommodated my late arrival and got me in and out quickly. Luis was very helpful, providing great information about my used Subarus service history. They also provided an honest assessment of my vehicles condition. The facility was extremely clean and well-kept! I will definitely return for all my vehicle service needs!

Absolutely !unequivocally! the best experience Ive ever had on a consistent basis! Always friendly, helpful and going above and beyond for customer satisfaction .I have moved further away and live right next to another Subaru dealership and still come all the way back just for their service and companionship!!! They definitely make you feel like family 💞would recommend this dealership and more importantly service department to anyone🤗🙏.

Not only did they perform the required repairs, but they replaced the battery in my fob at no cost to me. Very pleasant and accommodating. Thank you, Gerald Subaru!!

We had an excellent experience at Gerald Subaru. Our salesman, Eric, was very friendly, helpful, and informative, and worked hard to find a vehicle that was right for us and within our budget. The overall experience was as convenient, straightforward, and fun as a trip to the car dealer can be. I would definitely recommend this location to anyone interested in buying or learning more about Subarus.

This was probably our most positive car buying experience we have ever had. The entire staff is welcoming and positive. Our salesman, Jon Dewig, is extremely knowledgeable and personable. Jon took the time to help us set up all of the personal options in our new Outback. He went through all of the features and explained each of them. Just a great guy to work with! We cannot express enough the wonderful experience it was to buy our Outback at Gerald Subaru.

The whole experience was first rate from our salesman john to kevin who worked our financing. Toping off everything was nicole one of the managers who went out of her way to making which in some ways was a frightening experience a pleasant one. Well done

Kenneth was a knowledgeable and helpful salesman, and I feel like the staff was looking out for the customers best interest the entire time. I got a great rate and I would recommend this dealership to anyone.Edit: I used the service center and I can’t imagine a better experience at a dealership. They were polite, had a rental car ready for me, and my car was given back to me extremely clean after only one day. I recommend this dealership and a Subaru to anyone in the market for a new car.

I have recently bought my first car from reputable dealer (not a small used lot). My sales representative Faruq Solebo at Gerald Subaru was absolutely amazing! He went above and beyond to get me off the lot in a nice new Subaru. We had some hiccups along the way, but with the help and persistence from faruq. He got me settled into a great impreza. He sent me to Kevin Green after words to finish my paperwork, Kevin was also extremely nice and helpful (good sense of humor) and I couldnt have asked for more out of a car buying experience. I never actually met Sean from Finance, but he seemed to have helped alot as well and I certainly appreciate it. Thankyou to everyone a Gerald Subaru! This wont be the last time you see me.

I recently brought my Subaru Legacy to Gerald Subaru of North Aurora and I’m glad I did. The Service Department was extremely friendly and professional. Big shout out the Parts Department as well for being friendly and accommodating!

Our Salesman Jon was wonderful and so knowledgeable about the Subaru we bought.Spent a lot of time with us