Kelsey and Sara were AMAZING!! For whatever reason, setting up my new phone came with one problem after the next, but they went above and beyond and exhausted every avenue until the problems were all solved and I had my new phone. Seriously they were so rad. Good attitudes the whole time and I owe them big.

Thank you so much to Sarah for all her help with my phone purchase!!! Excellent service! She went above and beyond. Will definitely return and continue with Verizon!

I purchased a new phone on 8/8 however once I got home I was having difficulty with adding my Google widget so I went in the following day. Jon assisted me in adding the Google bar as well as showing me how to screen shot (which is no different from my prior phone) because I didnt quite have the touch for the new phone. I went back the following day because I was having a hard time registering the warranty. He also took time to explain my new bill. Jon is so calm and proficient in all Verizon! Dont ignore this star employee!

SHOUT OUT TO THE TALL GUY (his name was either Justin or Tyler I believe) WHO PROVIDED EXCEPTIONAL SERVICE!!! GIVE THAT GUY A RAISE! NOT ONLY WAS HE THE ONLY ONE WORKING ON A BUSY NIGHT BUT HE STAYED AFTER HOURS AND HELPED ME TO GET MY IPHONE REPAIR FINALIZED, 5/5 STARS FOR HIM :)

Good really informed on there sales and good payment plans

I AM THOROUGHLY IMPRESSED WITH THE CUSTOMER SERVICE I RECEIVED AT THIS LOCATION. THE REPRESENTATIVE EXCEEDED MY EXPECTATIONS BY STAYING AFTER HOURS TO MAKE SURE ALL MY NEEDS WERE MET AND UP TO PAR. THANK YOU FOR YOU HARD WORK AND DEDICATION TOWARDS YOUR CUSTOMERS SATISFACTIONS. I HIGHLY RECOMMEND THIS PARTICULAR STORE TO ANYONE IN THE COUNTRY.

The assistant manager Sunday was great

Very courteous and knowledgeable associates.

These folks are cool, let me and my father in law sit at a table while I gave him a 30 minute lesson on his first smartphone. Answered all our questions and were very cordial.

10/10 experienceJon and Travis!

Wow!! Best Verizon Wireless store Ive been to. Gustav and Michael were just amazing. Theyre friendly and went the extra mile to make sure I was leaving their store very happy. Theyre kind, and treated me with respect and lots of patience. I congratulate Verizon Wireless for having amazing people who knows how to treat customers. They are the best! Congratulations!!!

Service here was amazing! I came in for a screen protector, and was told benefits I had that I was not taking advantage of. I got a tablet for only a few dollars more a month because of a military discount, so I accepted the offer. The person helping me, Michael, also threw in a free screen protector for my wife, 2 free chargers, and a free stylist! Amazing!

Zoey was awesome. She helped me in a timely manner.

Always very helpful.

Michael was awesome. I came in for a new phone and he gave me the information I needed and even gave me options on a few deals they had for the New Year. He made what wouldve been a stressful and costly chore turn into a personable and surprisingly quick visit. Everyone went above and beyond to make sure i left with everything i needed. Michael checked back with me a few weeks after my visit to make sure everything was working out to my liking, and it definitely is so...THANKS GUYS!! five stars!

To make a long story short if you want a great experience, someone who is understanding and goes over every detail ask for Samantha. She was like this even before becoming the store manager. Very professional. The other representatives are a toss up. One day they are laser focused on every detail and the next time you come in its a complete 180. If they were as consistent as Samantha this store would be fantastic.

Came into the store to upgrade my phone and Gustav saw how much my bill was every month and immediately looked into making my bill lower, which he did andNow I’m saving so much money because of it. I would definitely recommend coming to this location because all of the employees there are amazing, best experience I have ever had in a cellphone store. I am a very satisfied customer.

Felishta & Andrew gave excellent customer service! Patiently took time to help me with a disastrous situation created by Verizon call-in customer service. Recommend this location.

Nice people but the wait time was long

Michael Connelly, Is a great store manager and great customer service oriented leader. He is always courteous to his customers and I dont mind waiting for him to finish with the customer before me.I used to go to a Verizon store because I believed they could only provide the service I needed. Not any more, Michael and his team proved differently.Keep up the great service...

I had the best experience here out of all the Verizon stores. I was greeted immediately and was taken care of fast. The superstars here are John and Michael. They are sweet, knowledgable, and relaxed because sometimes at phone places, you feel rushed but not here. I will be coming here from now on. Thank you John and Michael!

Giustav and John were great!!! They went above and beyond to make sure we were 110% satisfied! Even stayed after hours! This location is the best of all-definitely come here!!!

Although I spent a while due to lack of employees the customer service was excellent. I recommend seeing Antwon once there to answer any question you might have. He went the extra mile to ensure I didnt leave an angry customer. Would recommend this location above any other in North County.

Andrew, the manager is great! I went in to upgrade, and walked out saving $60 per month with many other perks. He did his research, and knew the ins and outs very well!! I recommend going to this store!

Samantha the store manager helped me so much. Everything went smooth and I love my new phone. Kate spade cover super cute and in store. Discounts good. Michael the new guy helped install my hum in my car.excellent service!

This location is better than the others I have been too. The vibe is different from the moment I walk in. And you can tell in the conversations you have when they are helping you.

The guys here were great. They made my switch from an old Iphone 4 to a new Android very easy. And they saved me money on my monthly bill. They give good advice.

The manager Darrell and his sidekick Cristian are happy to wish you a Blessed Day with a sarcastic grin as they explain - oh sorry we cant help you were not a Verizon Store were a reseller. Really? What? Reseller? Huh? Dont waste your time. Go to a real Verizon store.

Thus has been the best experience so far at any Verizon store. Michael C was very helpful & I left still a Verizon customer with upgraded phones and a better price.

John Filar was very helpful sorted out my visit quickly. And still helped me figure out my new phone after and answered my questions without hesitation. Ill definitely be back.

Scotts customer service and assistance in meeting my account needs was superb. Highly recommend going to Scott with all retention and account related inquiries. If it werent for him my family would be leaving Verizon after over a decade of being customers. Thanks Scott!

The service and customer care was really great. All questions were asked and everything was taken care of in a timely and smooth manner. Great service

Got my phone from Samantha 6 months ago and continue to only come back to see her. Shes been in the business along time and shows great integrity and patience. Go see her !!

Giustav was the absolute best. He was so very patient and stayed past closing to make sure everything was working fine. Kudos to Verizon for having such a diligent and customer oriented employee. Giustav you are the best!👍

Andrew, the new store manager, is killer at his job. Professional, calm, and knows what he is doing! Thanks for a wonderful experience.

My wife Jan and I went to this Verizon store and we were greeted with an enthusiastic young man Giustav yosinao. He was very helpful, detailed, and he even lowered our bill with newer devices! I recommend everyone going to this Verizon if you guys need help.

Do not go here, they are not actually working for verizon. This is an indirect company and no one knows what there doing. I was screwed out of a bogo deal because they couldnt get it together. Ive been loyal to verizon for 5+ years and now because of them i will be switching providers.

Today I went into the Verizon store in Oceanside to ask about my account and a possible upgrade to the new S9plus. I was met by a very friendly up beat young man by the name of Giustav Yosinao. What a breath of fresh air. This is the guy that I recommend you see for your Verizon needs.

This is definitely the best Verizon shop in North County. Micheal is the man you want to deal with if you get a chance. Excellent customer service.

I had called a full two days ago, and was apparently speaking to a manager of regards to an issue I was having with their service. He told me that I could not be refunded my money, which is something I wasn’t aware of until that point, and said he will call me back once he’s contacted his account manager to see how he can further assist me. Now keep in mind I made it clear that my phone was out of service and needed my service ASAP for work, family etc. he told me he understood and would do everything he can. Two days later, and I still haven’t even gotten a call. At this point I had to basically buy a whole new phone because of the lack of help on Verizon’s part. I hardly even wanted to continue with their services on my phone just because of the managers complete lack of urgency/care in general. Let’s just say I gave one star because ZERO stars is not an option.

I had a big problem and Bibi understood what it was and fixed it. She is very knowledgeable

Tyler was extremely helpful!

This is NOT a Verizon store. This is a Go Wireless store. They seriously screwed up our account by adding a new line instead of upgrading it, forgetting to add the promo code for $400 off the new phone, and ADDED a $19.95 set up fee and did not set up the phone. When we got home, my husband went back the same day to return it and cancel everything only to be told that there would be an addition $35 restocking fee. Mike the manager and Gustavo were rude and dishonest. They tried telling my husband that he had to trade in his phone even though the promotion online clear stated No trade in required. They didnt even call customer service to transfer his phone number to the new phone. It has taken me 5 hours on the phone with Verizon customer service to get everything they messed up fixed. It was so bad that a Verizon customer support manager is filing a complaint against this location. Do not waste your time with dishonest hacks....go to an actual Verizon Wireless establishment like the one Marron Road.

A salesman hy the name of fawad was extremely helpful to me. for this first time I got a straight answer from them and it was very helpful in making decisions for my business. thank you fawad

Great job Giustav and Michael. We went in and were treated well from start to finish!!

Amazing customer service! Fast and friendly! Best Verizon experience you can get hands down.

I am super excited to have a new phone with an amazing camera, Lonnie and Michael were extremely helpful and hooked me up with all these gadgets and gizmos, thanks Oceanside ARDO for being so awesome!!!

Gustav Yosino was very informative and worked diligently to get us the best possible deal for what we wanted! Highly recommended.

Zoe & Andrew were phenomenal!

We just received a replacement phone via insurance. Our guy on the phone who was supposed to help us activate it couldnt explain how to get the SIM card in. So we decided to go to this store. They met us at the door and we said we wanted to activate our phone. She said it would be $20. We asked if she could show how to get the SIM card in, she brushed us off ans said it would be $20.No kindness or willingness to hear our situation.Went home watched a youtube video and easily put it in. The guy in the phone could have explained it better.Now we still need to get it activated.

Good yet took a while...yet, quality work and complicated at times and they were very patient and professional.

Loved, loved, loved Samantha, store manager. Extremely helpful & knowledgeable. Best Verizon store Ive ever gone to.

This store was amazing. ..very helpful and knowledgeable! Awesome customer service from Michael 👍

Gistuv has set the standard for others to imulate. He understands customer service and support. Mr Gistuv professionalism, custom and courtesy under pressure and with all the clients was very well composed. I would recommend that you ask to speak to him.

Michael is awesome!! He hooked me up with everything I need! Super nice and knowledgeable😘

There so over price in the accessories. But great costumer service.

Dont go here! I went there to add a second line to my account, The guy convinced me it would be a great idea to apply for the EDGE plan and ran my credit, (It seemed like he applied about 5 times cause I got the same letter in the mail 5 different times). He also failed to explain to me my next monthly bill would be 100 bucks more for some reason I still havent cleared out. When I called them to get an explanation the guy was rude and hung up on me, also when I was there the two guys that were there were smiling at each other, felt like they were laughing at me. They rude customer service, and dont explain to you any hidden charges.

I went to this store and was blown away- customer service was amazing . better than corporate. I had seen some negative reviews but people must just post to be negative and always find something to complain about- I recommend this store.

Great service . The store manager Samantha was helpful and patience. Recommend her to everyone.

Was very happy with the help they have provided and was able to get me set up

Awesome.young man that Giustav yosinao......he will excell at whatever he decides to do. J.k.

The staff is friendly and so helpful- my whole family goes here.

Customer Service here is horrible, they do not care about customer it is just sales. My boyfriend and I came in looking to upgrade my daughters phone for her bday. Michael C who is no longer there made many changes to our account without our permission and the devices we wanted were not available bu so that he can make his sale before closing month forced two devices which we didnt activate or use. Michael said he would order our phones and we would come back for easy exchange (did not mention restocking fee) we left store as he assured we would have phones in 2days. I contacted store in 2 days and only one device was in called the following day both devices were in Yay! NOT went in to office to do this exchange no devices in our phone had been sold!!!! mind you this was for my daughter bday and no apology was made by Anthony who only just nodded and said he didnt know what happened WORSE ExPERIENCE VERIZON GO WIRELESS TRAIN YOUR REPS i could go on with visit with new manager Dakota but what is the point Go to Scott in Carlsbad verizon Victra

Dude that answered the phone was a complete jerk. Was annoyed to have me ask him one question, then got snarky when I had the nerve to ask another one. Glad I didnt actually buy 2k wirth of phones from them.

Mike was very helpful with setting up my phone and very patient

Rob was amazing we got a new phone and I save alot of money!!

Giustav Yosinao is excellent, super attitude and wisdom.

Great service agaun at this store for my second time back in a year!

Took phone in for some help girl that went to help said cant do anything they will have to erase your phone. What a waste of time went down the road to nearest and guy there helped fix my phone less then 5 minutes.

Sorry for the long review but I hope this keeps people from being screwed over like I was.Everyone, please do not go to this GoWireless store. I went there on August 27th, 2016 to go buy a new phone because I broke my old phone. First, if you need to buyout your phone, they have to call Verizon Customer Care, which did take forever. I couldve done this at home if I knew that this store couldnt handle doing buyouts in-house. Second, I wanted to buy a Samsung Note 7, but wasnt too sure because I havent had an Android for 3 years. However, the Sales Representative, Warren K, convinced me into buying a Samsung 6 Edge +. He claimed this phone came out in April 2016 (which I now know is a lie), claimed that this phone is water resistant (which I also now know is a lie), and claimed that this phone can use SD cards (which is also a flipping lie). My husband went to go buy an SD card for my phone on September 11th, 2016 since my storage was getting full and when he got home, I went to go look for this SD card slot, and it doesnt exist. So I looked up the specifications that day and noticed that NONE of the information I was told about this phone was true. To top it ALL off, is that they sold me the phone at full retail price at $768.99 when this phone is over a year old. I couldve gone online and bought this same phone (which I wouldnt have in the first place since it doesnt have everything I need) for $515.00 on Amazon.So, if you are a Verizon customer or a potential Verizon customer, please go to an actual Verizon store and not to GoWireless.

Ask for Scott!!! Hell take care of the rest. Only Verizon store Ill do business with.

The Asian guy was the chillest person he didnt try to up sell me like everyone else

Watch out!!! Hidden fees everywhere!!!! Had the worst experience here! Only looking to take your money!!! Sam the manager is the worst and nothing but a lying thief!!!! DONT GO HERE, EVER!!!!!!

Super friendly. Took the time to help me reset my pin

Wasnt Crowed Crowed got waited fast

I went into the store and Samantha helped me with a phone issue- she than just offered me the promotions and I ended up leaving with a new device. No pressure . she was beyond friendly.

Do not go to this Verizon store they arent an actual store . the talked me into a tablet I didnt need and failed to tell me that the tablet was locked into a two year contract and didnt give me a receipt.

Scott helped me lower my bill, and GET A NEW DEVICE!! I was skeptical about a new phone but he really took the time to educate me on my new device. Ask for Scott!!

Made switching from sprint easy

Terrible customer service from employees who dont know what they are doing. I will NEVER step foot in this place again. They tried to charge $50 for activating a new ph. Went to an actual Verizon store and had it done for free.

Dont have items in stock

Samantha was beyond helpful!

Very helpful

The manager is amazing!!

Armando was quick and friendly

Armando was so helpful

Antwon was a pimp daddy dude.

Professional, effective, clear and positive

Fast and friendly

Antwon is very patient

Excellent service

Fast and efficient

Everything was fixed