This read the absolute WORST service Ive ever had at any Baskin Robbins. 2 people working, only one actually waiting on customers and Im pretty sure she was a trainee. The other Im guessing the night manager was just meandering around behind the counter all while there was approximately 15 people waiting for service. I was the next person in line and waited about 15 minutes all to be told they were out of shutting I was asking for!!! In total I waited in line about 45 minutes. For what??? ABSOLUTELY NOTHING!!!!!

The worst milkshake I have ever had. If you can even call it a shake. It was literally just milk with a tsp of ice cream. Just not what you want when youre craving a thick good old fashion shake. Paid $8 something and a $ 2 dollar tip for Carmel milk.

Very poor experience. We waited in line for 45 minutes to get served. Only 1 person working who had NO sense of urgency, with 15 people in line. Several customers left without being served. No waffle cones in stock either. NO apologies or acknowledgement of the wait. Very disappointing.

Not only was the service extremely unfriendly the last time we visited BUT we came by a full 19 minutes before they closed and the sign was off and all the lights were off on a Wednesday. Lame!!!

Great ice cream in an old school kind of place.

I love BR! Always helpful employees when I go. My sons love trying all the different flavors! Thanks guys! Keep up the good work! Youre appreciated!!

I always love this location. They are so friendly and fast with making orders. By far my favorite Baskin Robins to go to!

Over 15 people in line with only 1 person working on the first sunny Saturday in April (weather forecast gave plenty of notice).

Only giving a highish review so that it’ll be seen considering when I came in at 920 and asked for sundaes which there was only TWO orders and was told the “ Machines were off and cleaned out “ only to look over at an employee making sundaes for herself and being told “ oh those are for an order “ even tho I was JUST TOLD “ machines are turned off and cleaned out “ I use to work for BR so I know that was a load of bull and you guys just didn’t want to make anything cause you didn’t want to clean anymore dishes 🤔 talk about lazy you had almost 30 minutes for closing just saying it doesn’t take long to close the store 🥱

Tater tots were a little soggy. Onion rings needed salt. My girl friend got the nerd slushy, that was banger. Could use a little more slush. Overall not bad Baskin, not bad.

I got a milk shake that was amazing. It really hit the spot in this hot weather. The lady working there was really nice. My only complaint is there was a lot of people there and only one person working. It way to long to get my milkshake.

They closed 20 minutes before they were actually closed. Which, I can understand. But, when we tried to go in the door, it was locked. They just looked at us the whole time we parked, walked to the door, and tried to open it. Really disappointing.

Very delicious. What can I say they have 31 flavors and they are willing to let you sample a few. I have loved this place since my childhood.

Update: simply the best the manger came in and called me thru this crisis and allowed to to get my daughters cake thay special made for her.☝️IF YOU NEED A SPECIAL CAKE 🎂 THIS IS THE BEST PLACE PERIOD THANK YOU BASKING ROBBINS KEIZER EXCELLENT CUSTOMER SERVICE😃I need my daughters Cake I prepaid for please call me been trying to call you all day no answer please

I am always welcomed even when busy. Very polite ice cream scoopers. Great cakes, and cappuccino boasts.Especially like them on the 31st when scoops are 1.50$ each.. look forward to my next visit.

Best milkshake ever that dude drew was a super nice emloyee!

Great place to go for a ice cream cone.

Made my wifes birthday amazing. I love this location same parking lot has doggy frozen yogurt across the way so me and my service hound can enjoy our summer evening walks together.

BOYCOTT THIS BUSINESS - ACTIVE DISCRIMINATION AGAINST THE DISABLED!!! Updated review: this business is NOT wheelchair accessible! They persist in only using their east entrance. With the direction it swings, and with how narrow their little sidewalk is I risk my wheelchair tipping over into the parking lot every time I try going in or out.They need to open the door closest to River Road so that people in wheelchairs can have access too!!! I really want to get a shake, smoothie, or ice cream cone today, but after my last visit I know that I must risk serious bodily injury if I want to get something.Whats truly frustrating about this is that the danger I face going in or out is only because the management chooses to make it that way.STOP DISCRIMINATING AGAINST THE DISABLED!!! OPEN THE DOOR CLOSEST TO RIVER ROAD!!!No restrooms. The clerk all but ignored us even when going back to order a second time (there was no one else in the store), and it was unbearablly hot - I dont recommend eating in their lobby - get your stuff to go.

To slow other than is was very good and there was no people in there when I was there just to SLOW

Yummy vanilla for me 😋 and ROCKY ROAD FOR MY NEW GIRL FRIEND

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Great new Stranger Things Ice Cream.

The clerk was great! Even with the long lines she was patient and pleasant. The ice cream was delicious!

The ice cream is really good, its ice cream and Baskin Robbins!!! Mmmmm!! This location is not very wheelchair friendly. Loose gravel in the parking lot, there is a ramp, doors open out toward the ramp, so you have to pass the door to try to open it to get in. It took a bit of navigating.

My granddaughter and I love going there to try new flavors. Wish it wasnt so expensive or we would go more often.

Kind employees, and deliscious ice cream;however, this building is old, and in a horrible location. Its tiny, has horrible parking, and only has 1 way in and 1 way out so getting in and out is almost too hard to make the treats worth it. Building should be relocated to keizer station maybe, or even in a true strip mall, and some dingy alley behind a chopshop.

Ridiculous wait, only 2 staff working. Waiting in a makeshift line was uncomfortable as there was no order to who was served next. From what I understand this location is always like this. I will do my best to never come here again.

Crowded - which is a good thing. We received service very quick. My kids love the ice cream!

Great ice cream, excellent service, friendly waitress. I love this place almost as much as I love ice cream.

Great service, lots of different flavors. Friendly staff, fast and efficient. Clean store

I ate here when a family member reminded me that in fact they are not a lesbian, but bisexual. I nervously bite into my double scooped Peanut Butter-Chocolate cone as I question whether Im shaking because I realized Im too gay for my own good or just need a jacket in here. Probably the former.

We come in here often and love it! The staff is always friendly and the place is spotless!

Much better than the market Street location. The staff today was really friendly and helpful.

Yummy! The cashier gave us a coupon we didnt know about

I love all the options. Banana split, 1, 2 OR 3 scoop sundaes, smoothies, and many toppings from fudge to gummy bears.

Was doing a nice job keeping up on a hot busy day!😀

Good variety of ice cream, and good place to relax while refreshing with it.

Havent been to BR in years! They still have my favorite Pralines and Cream!

Today was my first day in a Baskin Robbins next to my home and I was picking up ice cream for myself and my co-workers after hearing that Wednesdays are buy one get one free ice cream Sundays. I had everyones order written on my phone when I walked in and told the lady what I wanted and asked for the buy one get one free deal. she said we dont do that and we never have very rudely. this lady was heavy set and her hair was not tied back and her clothes were dirty. I thought she may be having a bad day so my next question was do you offer a military discount she said only if you have your ID. (like anyone would lie about 10% off ice cream) I brought in my ID and held it up for her but that was not good enough. she requested to see it closer and needed to take it from me. she looked it over front and back like she was checking for me to have a fake card.... when I got my sundays they looked nothing like the pictures. they were 3 apricot sized scoops in a big bole with flat whip cream.... I asked to the manager and she said sorry honey, your looking at her I told her to have a better day and left. sense when does any place that sells customer service treat people that way and sense when to we treat our troops like liers when you hold an active duty ID? this lady needs to be replaced with a teenager who might enjoy the job or serving ice cream! so upset.

CUTE little ice cream shop, and its baskin robbins so you know its bomm

Love the ice cream need more than one person working.

Good ice cream, good staff, but hot as the Sahara Desert inside the store!

I felt they couldve had another staff member so I didnt have to wait so long to get service

I enjoy the customer service here and also their milkshakes.

Staff was a little on the chilly side but very fast service.

Love their flavor selections.

Nice place to take the family for quick dessert. Downfall, there is no public bathrooms.

I love the mint chocolate chip!

The scoopers are always wonderful at there job.

Great staff worked well under pressure

Great quality ice cream but expensive! 3 scoops cost $5.99, a little pricey.

Best ice cream in Salem area and employees are friendly. Tables are clean

Always great service and plenty of choices

Staff needs to be a lot more friendly, left there feeling like a burden to server.

Delicious ice cream, especially the Cotten Candy ice cream

Got my free birthday cone.

So many good flavors to choose from!

Nice girls and great customer service

Watermelon ice cream! Too many chocolate choices!

Oregon Blackberry is my favorite everyone must try it

Great place to go.. thanks

It was pretty expensive then i thought, 3 dollars a scoop but has good quality icecream overall but if you dont mind the price, its great.

Love what this place has to sell.

Great ice cream!

Ice-cream is great, service is ok

Great treats friendlt staff

Delicious ice cream, lots of flavors

Nice remodel, bright and clean.

Really good service

My desert heaven.

Love the choices and variety

Really yummy icecream

Great service with a smile.

Who doesnt love banana splits

Very expensive. Doesnt do anything special for birthdays.

Always yummy!

Nice clean,nice worker,normal

Great customer service

Over priced, and under staffed.

Love the ice cream

Great customer service

$2.79 for one little scoop of ice cream! Wow! Service was friendly though.

Good customer service

Love ice cream

Great ice cream

Great customer service

Good service

Its the best ice cream

She was kind of impatient with us

Always good

Great service

Good spot

Yummy😋

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Snow very expensive

Delicious ice cream !!! I would say that they are the best

Yummo