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iTouch Repair
10121 New Hampshire Ave a, Silver Spring, MD 20903, United States
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iTouch Repair
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Fr
Review №1

THIS IS THE WORST PHONE REPAIR SHOP EVER!!!!! I GOT MY IPHONE SCREEN REPLACED HERE WHICH THEY CHARGED ME $130... AFTER THE REPAIR WAS DONE I NEVER DROPPED THE IPHONE FOR 3 1/2 MONTHS... AND THE FIRST TIME THE PHONE DROPPED TWO FEET FROM MY BED THE SCREEN STOPPED WORKING... when I called them they said it was out of the 90-day warranty and they would replace the screen again for another $130... I ended up taking my phone to a phone repair shop in Wheaton and they only charge me $100 for the replacement and they found a flaw from the first repair, they didn’t properly seal my phone up... My phone has dropped since my last repair in Weaton and no issues... SO DONT WAIST YOUR MONEY THERE, SHOP AROUND FIRST

De
Review №2

I am very dissatisfied and upset with the service i have received here. i came in during the beginning of march to get my iPhone 7 plus fixed. they shipped my phone to the other location and every time i called they said the master mechanic had not gotten to my phone yet. no one ever called me as well to update me about the phone. after 4 weeks of calling, they said the phone could not be repaired at all. today i get a call saying they replaced my phones battery and charging port and it would be $95 even though it been 3 months since i gave in the phone. i told the employee that on the phone and he said there is no reduced price even though the system also shows its been 3 months. awful experience here.

Ad
Review №3

The guy is so nice & helpful. He checked my iPhone 5s and fixed the issue with free of cost.

Ad
Review №4

I was a bit skeptical at first, I had no where else to get my mother’s phone screen fixed but I’m glad I took the chance on Itouch Repair. Definitely will recommend their service to others.

Mi
Review №5

Very disappointed with my experience. I called and booked an appointment and was very clear about what I was looking to have fixed. I arrived for the appointment and the technician on site said they dont have the part. a 3-5 day wait to ship it. A waste of my time/drive, during work hours.

F
Review №6

Amazing job. I m always please with ur services. Thanks.

LC
Review №7

Yes they repair my iPhone 6s Plus broken screen in 30 minutes, but they took my original battery,now every time I charge my phone it’s get so hot quick. They always speak in their language about you being costumer, the only they know I understand their language too. I in counter another customer before he was mad because they talking about him. These should stop talking to other people. Have some respect.

An
Review №8

Love this place!! So fast and smooth and they really do a great job! My phone is looking like new and the touch button works perfect! Thank you!!

Ey
Review №9

I give them five+ Star for excellent service I received for my cracked iPhone 6s Screen. Great pricing and customer service two thumbs up!!!I highly recommend this place. You have a good customer on my side!

St
Review №10

Good service, on time, professional and would recommend for everyone

Ph
Review №11

I received such a great service .. Anyone that has any issue with their phone please go to this place. The people are very great!!

Ka
Review №12

This is a good place because it’s affordable and my phone use to be really cracked up and now it looks all new and there employees are very nice.

Da
Review №13

Yes my experience here at the Hillandale location has always been a good experience these guys are professional staff is very polite and helpful and because I deal with a lot of phones I have rated this location number one on my list and I referral all of my friends and Associates to come here any kind of services that they need for their cell phone laptops Electronics etc etc good service

Am
Review №14

The service was great and the customer service was nice! Would come back! Great prices

Li
Review №15

It was easy to use the website and get a Chat with lady who set up the appointment. When I got there, the man working explained that he was working alone that day, but I browsed around the store area and when I returned in 30 minutes he was done ! He even installed a screen protector for a nice discount ! I am a very happy customer!

Be
Review №16

Very honest, he wants your business but will tell you when it’s not worth putting money on your old device.

Et
Review №17

We really liked and appreciated the service. The technician is very skilled and knowledgeable and the prices are very fair.

Ar
Review №18

Excellent service! Would definitely recommend, my phone was fixed the same day.10/10

Ma
Review №19

A fantastic iPhone repair experience by a very beautiful phone repair expert, Yamileth. Would definately recommend thier serviced and will purchase all my phone equipmentthere.

Me
Review №20

My phone is working vere well I likethe services they Fixs my phone LCD Nokia .

Ro
Review №21

Hard to find bc it is located inside the thrift store in the plaza. They fixed my phone quickly once I found them.

Al
Review №22

The service is wonderful, very fast and efficient!

El
Review №23

My experience with this store was solely about a Groupon I purchased for a full LCD display exchange of an iPhone 6s. I bought the Groupon for $100 - at which price I expected this screen to be an original screen or at least original-like quality. I made an appointment with them and when I was there, they took my phone and after 45 minutes it was ready. I started my phone and noticed immediately that the quality of the screen, the resolution and the colors, were TOTALY different and not even close to the original screen I had until before then. I told them, and for the first 15 minutes they just tried to convince me that the color is exactly the same. Then, they called their boss and I spoke to her. She also tried to assure me this is premium quality and I am the first customer ever complaining. They then offered to give me an original screen from one of their new iphones (or even from an iphone other customers brought in to get repaired). SO - I come back the next day to get an original screen, and when I show up there they dont have one. So then they look around, trying to get a screen from some other random iphone, and I am already losing it telling them they should just put the broken screen back on – that is what they told me the day before, if I don’t like the quality they can put my old broken screen back on and I get the money back.So now finally they put the old original screen back on and of course now the screen has color changes on the top, and white stripes all across the display, which they say is because the screen was broken and when you take that off and put it back on that is what happens. So not only did I waste 2 days, 3h driving to get to their store, but my broken screen from before doesn’t work anymore. This company is the worst I have ever seen. The guys/girls working there might be nice and honest people, but the owner is a fraud!!! Do NOT buy from this store!

Ra
Review №24

So i take in my ipad because i accidentally broke an lcd connector. This is the only place that will repair that locally. They didnt fix anything. When i got it back, the lcd kept having ghost touches on the same part of the screen that was broken before, so i took it back in. The guy wouldnt listen and kept trying to tell me this was an update problem, meanwhile the woman upfront told me she soldered something on. The repairman kept touting how he replaced the bezel, when he asked his helper in another language, the helper said no it wasnt replaced. Luckily for them, I speak that language. I finally took the ipad apart and found the connector just as broken as it was before. They charged me $60 to babysit my ipad for 3 nights. I refuse to go back, it was a ridiculous experience.

Ka
Review №25

WARNING THIS PLACE WILL TREAT YOU AS IF YOU ARE STUPID AND NOT TO BE TRUSTED With WHAT YOU WANT REPAIR AND CHARGE YOU A UNFAIR PRICE Plus WASTE YOUR TIME .

To
Review №26

Excellent service. Yamileth

Gr
Review №27

Good service and great personality. I will come back again.

Fa
Review №28

Fast, high quality, friendly

An
Review №29

Very well job done. great place

Re
Review №30

They took 25 minutes but they stole a part of my phone smh

Ma
Review №31

Job well done and precise

je
Review №32

Good Job

ad
Review №33

Great job

Ja
Review №34

Wonderful service!

JD
Review №35

Well attended thanks!!!

SA
Review №36

Fake Phones Stupid People!!!!

De
Review №37

They fixed my phone, the man who attended me was kind and I fixed it well and quickly, thats why I give it 5 stars. I recommend it

Ju
Review №38

I like the service of this store I took a phone to fix it for me and they think you are sorry I left with a new phone from there and the boy did everything on my phone in minutes she passed me all my information she created my emails, very kind cute the girl I was excited with the service of this girl. I will come back and buy more phones. 😍

Be
Review №39

I went to repair my phone to change the screen and in minutes they had it ready and ordered some accessories and the next day they gave me, very good work from the technicians and good service from Yamileth. I recommend them

Ru
Review №40

Excellent Yamileth service, I got my phone covered in 20 minutes

TO
Review №41

Excellent experience did a good job and explained to me well, thanks guys I will recommend them.

Xy
Review №42

Excellent service they repaired my iphone 7 plus in minutes thanks guys from hillandale

Ka
Review №43

Excellent service Yami good job my screen I can perfect

Ju
Review №44

Excellent service led to change my iPhone screen and they left it as new. Thanks iTouch

Al
Review №45

Excellent service my phone was repaired in minutes. God bless me guys

Ig
Review №46

I really loved how they repaired my Samsung A20 screen, they left it with me again, I recommend this shop itouch repair de hillandale excellent service guys, great experience.

Is
Review №47

Excellent service with this lady, they repaired my phone in 15 minutes good equipment

Fe
Review №48

Excellent service my phone was repaired fast I recommend this store Hillandale

Jo
Review №49

I liked this service take to repair my iPhone that did not work the load input and the screen and everything changed at the time I did not wait much and at a good cost they are fast very professional I recommend them

Jo
Review №50

Take a phone repair with my broken screen and in minutes I fixed it well work recommend this place very good to the attention of the girl.

Ro
Review №51

Buy a freed phone and I loved the service of Yamileth very helpful, attentive, excellent girl service.

Es
Review №52

Excellent service Yamileth very good prices

Wa
Review №53

They changed the screen of my iPhone 5 excellent service hillandale very happy with their work

Ch
Review №54

I took my iPhone 6 Plus to change the screen and in 20 minutes they had it ready for me. Excellent Yami Service

Jo
Review №55

Excellent service great experience I changed my screen to my iphone 8 plus in minutes there wait for it sitting thanks hillandale

Ed
Review №56

I came to repair my phone the screen and in 15 minutes I was ready excellent work I recommend the Yamileth the very kind and fast girl I loved that service

Le
Review №57

Excellent service from the very friendly girl repaired my phone in minutes

Be
Review №58

Take to repair my phone that will change the screen in 15 minutes was ready as new. Thanks Nelson I loved the faith service Yamileth very kind good technicians.

Wi
Review №59

I came to repair my phone and they worked it for me in minutes I liked the service of the girl and the technician excellent service I recommend it good prices the accessories

An
Review №60

I changed the screen to my iPhone 6 Plus phone and in 20 minutes, Hillandale was ready. Excellent service Yamileth great experience, Ill be back

jo
Review №61

I took my phone to fit the screen and in 20 minutes they changed it excellent service very kind the technicians and the girl Yami

Mi
Review №62

They changed the screen of my iPhone 8 Plus I am perfect, great experience! congratulations I touch repair Hillandale I recommend them

Er
Review №63

Excellent service they changed the screen to my iPhone 6 in 20 minutes thanks Yamileth and Nelson good store I recommend it

Da
Review №64

I like the service of this business although I went for an accessory and returned with several🤔😁 and the staff are very friendly

Vi
Review №65

Good service from Yamilet I bought 2 phones and I leave them at a good price and gives quick solution

Mi
Review №66

I like the service that Yamileth and Nelson give me, very responsible, good team, I like this service. And the girl is very pretty by the way, I advise you to go good technician, good service, good job.

Se
Review №67

I like the attention they have to the customer, very good service and they do the job 100% good, it did not change i touch Hillandale

Al
Review №68

I loved this service repaired the screen of my iPhone 8 Plus. Thank you Yamileth Nelson and Francisco excellent team. Excellent service

Ma
Review №69

I took my phone to this store to cover the screen and to renew the Google account and they did it to me in minutes thats why I took this time to recommend very good service that Yamileth and Nelson give me everything quickly, I liked, that service.

Ma
Review №70

I took my phone to repair the screen and the system updated it, and quickly they did it in other places they take up to a week and here in minutes they solved me, thanks hilmandale good service

Gi
Review №71

Excellent service hillandale. They repaired my phone and I am perfect the screen repaired me heemosa experiwnencia

Xi
Review №72

I liked the service of that very kind girl and I liked how she attended me I told her to fly and I will take my family to see that everything is at a good price

Ma
Review №73

Take my galaxy S7 me the reparation of my screen fast exelenre service hillandale

Ja
Review №74

Hillandale me repair my telephone excellent service guys

Th
Review №75

I like the service that the girl gave me. Good work. In minutes they repaired my phone and the girl sold me some beautiful accessories. I left my phone like new. I recommend this store, all at a good price.

Ed
Review №76

Excellent service Hillandale Nelson and yamileth they repaired my galaxys9 plus it was quick I liked the service congratulations guys

fr
Review №77

Excellent hillandale staff gave me solution Im happy that is excellent service I recommend francisco yamileth they solved me fast

Jo
Review №78

I liked the service that Yamileth gives me, always her kind. I will be back

Li
Review №79

Good seller. Very punctual responsible very good fast service did my job and very profecionales in that job, I like it, all the people who want to repair can go to i touch Hillandale at a good price my accessories. Good coat has theGirl

Da
Review №80

Excellent service quickly repaired the screen of my Samsung J7

El
Review №81

Take my phone to change the screen and quickly repaired me excellent service

Am
Review №82

I took my phone to repair the screen on my iPhone and Yamileth this very fast girl attended me and after 25 min my phone was readyIt was a great experience and great price !!!

Re
Review №83

Take my iPhone 7 Plus to change screen and in minutes I was ready excellent work guys Yamileth and Nelson will return

Gl
Review №84

They treated me perfectly well. The service fuels ex elente.

Du
Review №85

Excellent service as much as Ive seen. Hillandale my favorite Yami Fracisco Nelson very professional in repair and customer service

Ga
Review №86

Good price excellent sercicio doris and nelson I recommend it very profecinal

Zy
Review №87

I took my phone to change the screen and in 20 minutes I was ready they are very professional. Mu taste and have phones on offer yamilet the very friendly girl and good service

Al
Review №88

I took my phone to change the Galaxy screen and in minutes it was ready it was fast good service from the technician Nelson and the secretary yamileth Very professional

Me
Review №89

I loved Yamileths service apart from nice friendly good for business. I went to repair my cel and in minutes I changed the screen and I sold one and I created my emails so Ill be back soon I told him I would take my colleagues, thanks i touch repair hillandale

Da
Review №90

Excellent service hillandale I loved this experience

Sa
Review №91

I was delighted with the service that Yamileth gave me, I took my phone dead and they got it back, and I didnt pay a lot. I thought it wouldnt work on my cell phone after that. I work well, team, Ill bring my friends here. Thanks Hillandale i touch repair

Yo
Review №92

They serve you super well and help you in everything and solve your problem

El
Review №93

Good service with an excellent personality I recommend them with friendly staff and a beautiful girl

Ma
Review №94

Great service

He
Review №95

Well attended good prices on accessories.

Lo
Review №96

Warm good service

Information
8 Photos
96 Comments
4.6 Rating
  • Address:10121 New Hampshire Ave a, Silver Spring, MD 20903, United States
  • Site:http://itouchrepair.com/
  • Phone:+1 301-960-8233
Categories
  • Cell phone store
  • Cell phone accessory store
  • Computer repair service
  • Computer service
  • Data recovery service
  • Electronics repair shop
  • Mobile phone repair shop
  • Phone repair service
  • Repair service
Working hours
  • Monday:10AM–8PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Service options
  • In-store pickup:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Repair services:Yes
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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