Owner Lauren McKinney and her team are AWESOME! Super customer service focused, fun and fair. She went way above and beyond to help with my recent move...got us a great rental...scheduled with another location and just was super positive and pleasant the whole time! Everyone at this location was great! This was our 2nd time using this location and we just cant recommend them enough! GREAT SERVICE! Beep! Beep!

The absolute best customer service ever. The staff is so friendly, so helpful, highly recommend!

Positive feel and outcomes when working with this location. I was helped by Lauren and I have to say she made my experience. She was personable, patient and engaged. I can be a pain in the butt as I ask a lot of questions, but she handled it gracefully. The type of customer service skills that are harder to come by in this new age of technology.

Outside, I found this location a little hard to identify. Might be the fault of my GPS, as it brought me in to the parking beside the building, but even walking to the front, I thought the signage did very little to identify this heavily weathered building as my destination. Inside, I found this U-Haul to be well stocked and pleasantly staffed. I delayed my trailer rental a week, but stopped in to have my hookups tested and to buy a hitch. The staff was very accommodating. Far too often asking someone to leave their dry sales counter to go out in the rain and do something like test your hookups is met with moans of exasperation. Not here. A week from now, Im anticipating comparable service when its time to get my rental.

Literally the best customer service I could have experienced! We were having a transportation issue and Lauren was able to help us in every aspect and answer all the questions we had!Thank you so much!

Owner McKinney was very professional and a one person show. Doing everything. If youre looking for a job get ahold of her.Great vehicles chill check in and out service and Alfreds just down the street after you return you rig. I appreciate you McKinney.

Man I dont even kno these guys at this store were some of the nicest people I have ever meet, with everything going on in this world I understand the things can be tough and things are tough and we all may have anger issues and upset and lost ones and evictions in losing all of our belongings things that mean something to us you dont find people in this world anymore that are kind welcoming you can see that they care about their customers well if I could give more than five stars to these guys I would you went above and beyond for me when they didnt even have to so I want to say thank you guys thank you from the bottom of my heart and from the Smith family God bless you guys

By far the best experience I have ever had at any u-haul ever. 15/10 recommend this location. Lauren is an outstanding owner/manager person.

Very curious.These people will treat you right.Thank you guys

Awesome service. New hours 7am, reservations can be made weeks ahead.

Was ok rented a truck for work. Easy rental and check out. Hard to access

Easy, cheap, easy. Great people, they tell you everything u need 2 know

Uhaul always has booking problems. I rent many trucks and its always the same issues. Not correctly inventoried not returned on time. The new mobile check in is a nightmare. That being said the lady working at this location has always been on point and went that extra little bit for me to remedy any issues.

Folks were very helpful getting the trailer hooked up and ready to help once I got back.

Nice people and very helpful

Worst experience ever renting from U haul. Be very careful pay attention to your bill make sure you read every single thing. We rented a 20inch truck for 2 to 3 bedrooms told them well return the next day night time but on the contract the guy put it return in 6 hours. WHAT A JOKE! who could move everything in 6 hours?! Our fault didnt pay attention to the contract that THEY made a mistake we had to pay over $200. They didnt even do anything about it and blame it on us.

Man that chic rocked we were there last min she got me the truck I needed ( a miracle) and had it reserved told me get there they were closing and she’s handle the rest thank you so much great job!

Hard to get a pick up truck from them wanted to push a box truck on me would not let me extend my rental for another dayb

My experience with the Tacoma dome location was amazing.I got really great prices on vehicles. The staff went above and beyond, to make sure that I was taken care of during rental process.

Very helpful staff. Semi sketch neighborhood, otherwise would give 5 stars.

I rented a small truck for $19.95. They charged me 89 cents a mile. Ended up costing me $77 plus gas. What a flagrant RIP off. Taking advantage of covid19? I have never paid a per mile but didnt have a choice had to move stuff. I have more to move but will carry it on my back before I ever ever rent from them again. Take notice of everything, they are no longer trust worthy in my humble opinion. I have rented hauls 14 times in my life, this is the second problem but I feel this is false advertising. I also tried to do a review, clicked the link and it told me I already did my review. So now they fabricated my review. Wow. Shameful business practices.

Excellent customer service!

They brought the boxes and bubble wrap out to my car. Great work!

Great place and friendly service. I had an issue with payment and the gentleman took care of me hands down. He was very outgoing and helped me out tremendously with my U-Haul rental. He provided top notch service and I will rent from him again. Thank you.

I was in and out quickly. Polite friendly staff. The young man who helped me hook the trailer knew exactly what he was doing and the equipment was clean, in good repair and there were no issues or problems. Except when I brought the trailer back a day late. My bad! Sorry about that.

Destin was amazing! He made sure we had everything we needed and was extremely professional! I definitely recommend this location.

Lauren and her team frickin rrrrock. Professional, courteous, and excellent service.

The best rental experience I have ever had. Josh was amazing, as well as Autumn! If looking for a stress-free solution to moving, look no further! 5☆s +++

Best team ever! They got me hooked up with a cargo van on one of the busiest days of the monthat the last minute. Saved me a lot of time and hassle. Thanks guys.

In and out within 2 hours. Lauren offered an extended time beacise of the Tacoma Dome traffic. Very friendly staff. The uhaul was clean and free of odors. We would definitely recommend coming here. Professional staff.

The workers r friendly n helpful. its in good location.

Excellent.Dude got me up and going quick and painlesswhen i dropped the van of, they got the van cleaned up and everything squared up super fast.WAYYYYY better than the 1212 Earnest S Brazill location.Ill be going to this location from now on.

Great service

Still better priced than their competitors, so at least theres that.

Incredible service. When I picked up my moving truck both Josh and Jeanette were extremely friendly and knowledgeable, and took there time teaching me everything I would need to know for my cross-country move. I noticed a strap was a little worn on my tow dolly a day after picking up the vehicle, and Josh was more than happy to spend 30+ minutes trying to replace the strap for me, despite it having previously passed inspection and him assuring me it would be safe in transit. Unfortunately the tools Uhaul provided this location were not capable of loosing the rusted on bolt which attached the strap; instead, Josh wrote and signed a note on my contract stating that the repair was attempted but couldnt be completed due to the tools, and that uhaul would be accepting any responsibility for damage to my car should the strap fail. This level or service and accountability is almost unheard of nowadays, and I really cant recommend this uhaul location any more highly. Thanks again, Josh! Side note to uhaul corporate department: give the man better tools!

Autumn was more than fair, willing to work together to find solutions, personable,friendly and professional. Thank you Uhaul for hiring professionals.

Awesome place,clean and friendly staff.

Very nice and polite staff

Amazing general manager and staff

Asked for one truck and got another then was charged for extra day because it took longer to move.

Bounced back and forth just waiting to pick up our reservation, took twice as long as needed, poor service.

Excellent service and fantastic staff!

Bad experience cause guy at uhaul didnt wanna do his job cause He didnt wanna be at work cause major problems. Never again

Yass queen