Awesome service and awesome staff!! Came here for an appointment due to the recalls on my husbands vehicle, all the staff we encountered were exceptionally friendly. The service took several hours, but they let us know ahead of time so we could make plans while we waited. Top notch!

Josh Lawson is awesome. I just call he gets me a car and I sign the papers. It could not be any easier.

Very easy experience. If you get the chance to work with Christa, consider yourself lucky. She is wonderful to work with and is an honest, genuine person. Have definitely enjoyed the experience at Bill Marsh.

Good people. Good cars. Great service.

Great people and services. More than satisfied 😌

Great service! Quick, friendly and knowledgeable salesperson. In and out in less than 3hours including a trade-in!

Great service as always. I have used Edgar for the past few years. He has always found what we needed and had everything ready when we arrived. He makes it stress free and pleasant to shop for a car.

Brad was an excellent salesman and made the entire process completely painless. Much simpler than I ever anticipated!

We scheduled service and were in a serious time crunch. They were able to provide great service from friendly staff in a short amount of time. Thanks Bill Marsh for being so accommodating!

The staff was very friendly and knowledgeable. They didnt try to pressure me. Let me test drive several vehicles and listened when I told them what I wanted on my vehicle. I love my new Hyundai!

Although I had already decided on the model and color before talking with a sales rep, they were courteous, informative and helpful throughout the purchasing process.

Excellent help from Jim, really kind and patient with my requests and went the extra mile to try and find me what I wanted. Truely excellent.

One of the Best Dealer ships that i have been to in years . First time Hyundai owner . Have owned a few diffrent makes and models through the years . Took my 2020 Hyundai in for Service a few Months ago . And the wait time was a breeze . To The Staff and Service Department of Bill Marsh Hyundai of Traverse City Keep up the Good Work & Thank You so Much . I will be back soon for service .

Superb quality and friendly customer service. I will take my vehicle to Bill Marsh every time I have work to be done.

This dealer is the very best. Their personnel are great, bend over backwards to get the job done, and in timely fashion. I always get my car serviced there when in the area. I have a cabin near their location, and prefer to go there, even though it is 150 miles from my home.

Always a great place for any Hyundai repairs friendly staff to greet you upon arrivingHighly recommended

Service was very quick and the person checking me in was very helpful with my free new car services.

A great dealership with incredible staff. We have gone to Bill Marsh (Dodge and Hyundai) for over 25 years.

We had an exceptional experience buying a vehicle at Bill Marsh Hyundai. We were very happy with the Product Specialist (Grant), the Salesman (Brad) and the Sales Manager (Brian). We werent pressured and they went above and beyond to get the specific vehicle (trading with another dealer) that we wanted, then delivered it right to our garage. Give them a try.

The staff at Bill Marsh Hyundai were very kind and pleasant to me and greeted me warmly. I was there for a grease, lube, tire rotation, etc., and the mechanic explained the details to me. I am a happy camper with my Tucson, and always feel good about your staff taking care of my car. I waited in the lounge, and it was much quicker than I had anticipated. Service Manager went over the invoice, and I was very satisfied. Good job staff!!!

A big THANK YOU to Ashley, Kyle, and David for getting my 2016 Elantra brakes replaced with very short notice by me. We were visiting our TC family from out of town, and our brakes HAD to be replaced so we could make it home. They did so in excellent fashion with reasonable prices and we had a safe trip back. Job well done!!!

Easy online scheduling great valet pick up service and great vehicle service

2019 Sonata Hybrid stranded me on vacation in Grayling, towed to the closest dealership, Bill Marsh in Traverse City, about an hour away. Service department staff was great from the manager all the way down to the tech working on the car, everybody was helpful and friendly. Had the car repaired and on my way home in 2 days.

Ashley is very helpful and kind.

This was my first visit to Bill Marsh Hyundai as I moved here from another state. The service department was great. They answered all of my questions and even told me about two recalls my former dealer never mentioned. They serviced my car in a timely manner and it even cost less than their original estimate. I will return to Bill Marsh without hesitation the next time I need my car serviced.

I took my Hyundai in for a recall item that was to be changed up free. Then I ordered up an oil change and then they found other things that needed attention so I was lucky to get out with a $200+ bill. But I was happy with the service—especially the shuttle service that dropped me and my friend off at Costco and then picked us up while the work was being done. Everyone were pleasant and efficient as usual, so I was quite satisfied. I love my Hyundai Elantra so I’ll continue to use their service center for the important stuff but will use my local (Benzie County) mechanics for the less important stuff.

Great dealership, salesman and management team! I have shopped here for years and have no intention on making any changes! Keep up the outstanding work!

Everything about the service experience was very good.

Great place to come for awesome service, friendly people, and quality work.

Always excellent staff and service

Traveling thru Michigan had a issue with my 2017 Santa fe, Bill Marsh dealership took my car in first thing in the morning saying service department was very busy bit if they could would look at it. By 11 a.m. they called me to say they had reset computer and car was ready to go. Shuttle picked me up at hotel and I was able to continue my vacation. Service people were more than amazing. THANK YOU SO MUCH.

Felt Bill Marsh Hyundai was a very nice place to deal with. Received a good deal for my trade in and walked out with a beautiful new Kona Limited. Never felt pushed into buying anything. Brad S. was friendly and a great guy to deal with. Bought 5 cars in my life and this dealership has been the best overall. Almost didnt stop in, but glad I did!!!! Great job all around!Only bad thing is, your 90 miles from my home. :) BUT, well worth the trip!

I am always well taken care of at this business. They explain things very well and are prompt take me in quickly when I have a prior appointment. they have always been courteous and treated me well. I rely on their efficient and trusted service.

Very professional, fast and convenient serviceWould recommend 4 the price. Got a 17 or inspection also. Great company look forward to more. Thanks again

I took my new Hyundai in for the free oil change last week. Staff were professional, polite and courteous. I was in and out in 40 minutes. They also provided me a slip for a free car wash.

Had a recall and was done right and gave me a ride around town while I waited Mike was great.

Great staff. 100% positive experience.

I love my Hyundai Santa Fe. It handles well. Bill Marsh Hyundai always gets me in right away if I have an issue. The staff is very friendly and knowledgeable.

The staff is courteous and efficient making sure everything is checked. Area is clean and waiting area is comfortable.

JC helped us get into our new Santa Fe and we absolutely love it! Very easy going and straight forward, I wouldnt go anywhere else to buy a car.

Great service and very effective while still being polite and courteous.

I had my winter tires changed out at a very popular tire store just yesterday. About five minutes after leaving, my low tire pressure light came on. Concerned, my boyfriend and I checked the tire pressure on every tire, raising and lowering the pressure multiple times, trying to make the light go out, to no avail. I took my car into the Hyundai dealership this morning and explained the situation. They took my car back right away and ran a diagnostic test. They told me my left rear sensor was not responding to their test. This could mean it simply needs to be reset or that the sensor was damaged during the tire switch yesterday. I call the popular tire store to explain the situation to which they insisted wasnt their fault but I could bring it in for them to look at. I explained this to the mechanic and receptionists at Hyundai, the mechanic offered to take my car back again and remove the tire to check for sensor damage. The receptionist also took me back and showed me where this sensor was located and, in fact, could be damaged during tire removal and replacement. I appreciated this so much as it made me understand that the popular tire store was lying in telling me it couldnt possibility be their error. He verified the sensor was not broken, but wanted to replace the part if it was in stock. He did, re mounted my tire and the light went off. The manager came out, told me my car was done, and asked if I had another few moments for them to run it through a car wash and quick vacuum. I agreed. Once they told me my car was ready, I signed for a bill of $0.00. They told me they covered all charges under the warranty (though I had already agreed to a $40 fee for checking just 30 minutes earlier) and I owed nothing. And they even threw in the car wash. I was absolutely thrilled as this was quite an upset for me after paying to have my tires removed just a day before. I thank everyone that helped me today at the Hyundai service department. You all were fantastic and I cannot brag about your service enough! Needless to say, I will be back this winter to have my tires changed with YOU and not the ever popular other tire store. Thank you!!!

Good service, helped me with a rental.

All employees that my wife and i dealt with were excellent, especially the young lady that was doing the scheduling

As good as it gets!

Ashley and the entire Service Team were excellent and vey service oriented.

Great service by a friendly staff that supports a product of superior quality & value.

Great service and selection.

We just purchased a 2011 Hyundai Sonata after driving the last one for 93,000 miles. Still had a hard time turning it in because it was such a great car. Josh Lawson sold us the car and was there when we brought it in for a routine check over. He wasnt trying to push a new car on us, we asked to see the 2011 Sonata that was a pre-owned certified vehicle. We fell in love with it and Josh made it so easy to trade ours in,and in a matter of hours we drove our new Sonata home! We love Bill Marsh mainly because they are not like other dealerships. They are professional and so friendly and always make us feel special. We appreciate the no hassle price, that is huge for us! Highly recommend Bill Marsh and Josh Lawson.

The service was well thought out in regard to the virus precautions

We recently purchased a new 2014 Hyundai Sonata from Josh Lawson at Bill Marsh Hyundai and couldnt be happier with the car or the experience! Josh was just awesome to work with. After our test-drive, Josh answered all of our questions and had us financed and driving away in our new car right away! He streamlined the entire process - he was informative and attentive, never pushy - and made it such an exceptional experience, overall. When we came to have our trade-in assessed, Josh was with another customer, so Rick Mihalic assisted us right away. Mike Marsh also stopped to chat with us and shared his excitement about our new Sonata purchase. It was so nice being able to work with knowledgeable, supportive staff members throughout the entire process! It was the best car-buying experience weve ever had and well definitely be buying from Bill Marsh again!

Love this place! They are all so nice and willing to help. I will buy my next car here

Nice enough people, when you actually get to talk to someone. The parts department has never answered the phone, and someone rarely calls back.

A few weeks back I went into Bill Marsh looking for a car. Not even 3 days later I left with my car and fits me perfectly. Thanks to Josh Lawson who helped me find my Hyundai Santa Fe which I love! Josh made it soo easy on me with no stress at all. I would highly recommend Bill Marsh especially Josh! Cant thank him enough for all the help and plus checking in on how I am doing with my car.

We purchased a 2015 Santa Fe Sport Ultimate 2.0T from Bill Marsh Hyundai in Traverse City. We have had the vehicle for about a week and we LOVE IT. This is our first Hyundai but it certainly wont be our last. Kevin Nuggent was extremely helpful and was able to hunt down the exact color make and options that we wanted. Thanks again Kevin we really appreciate it!

We purchased a 2014 Santa Fe Sport. We feel the Santa Fe offered a lot of value for the money. Brad Shepler was our salesman and we highly recommend him for your car buying needs. Brad is very courteous and knowledgeable and he made the process pleasant and easy.

Came in for an oil change and safety check. Service was quick, professional and reasonably priced.

I like the people here but they never did find out what the issue was with my husbands car. His one tire continues to lock up and not move when the temps outside get cold. They say it is due to snow and ice build up, but I am not sure about that answer...especially here in Michigan.

Service is always surprisingly fast, and very reasonably priced! No need to go anywhere else.

Thanks to the Bill Marsh team and the friendly mechanic (sorry, forgot his name) who squeezed me in today when I showed up unannounced with a rattle that I wanted to get addressed before my warranty expires on my recently purchased 2014 Hyundai Sonata (CPO). The tech discovered the source of my rattle was, in fact, coming from a slightly loose hood (in the latch area). A quick adjustment of a couple of the bumpers and the hood no longer moves when closed, and the rattle is GONE. Thus was a difficult noise source to find. Im very appreciative of everyones time, including the two test drives with the tech during the process.Keep up the great work, Bill Marsh Hyundai team! Ill be back!

The staff at Bill Marsh Hyundai always strive to accommodate date the customer.

Great service. Love the car. JC and Meg were geat!

I recently purchased a 2019 Hyundai Kona from Brad Shepler at this dealership. This was the best overall experience I’ve had purchasing a vehicle. Brad was very professional and knowledgeable about all vehicles at their location. His personal touch and apparent care for my wife and I getting the right deal on the right vehicle for our needs will keep us coming back. The facilty was clean and updated.

I have been a Bill Marsh customer for a number of years - whether for purchasing a vehicle or for their excellent service. I would highly recommend them to anyone looking for knowledgeable staff who offer quality products and service by committed, competent staff.

I had a great experience at Bill Marsh Hyundai. I had the pleasure of test driving one of the Hyundais latest sedans. The car was amazing, but more importantly the staff and team at Bill Marsh Hyundai were friendly, helpful and genuine. I will be back when it is time for a new vehicle.

Awful. When I got there, I mentioned what I was in for and how they had my fourth snow tire in their shop (because they took 6 months to order my new one). The desk lady, Leigh Ann assured me that they had it (as my mother in law confirmed with the manager, Brad, the night before). I gave her all my paperwork regarding warranty information and she had saw a paper I had that said CNA. She told me that this was one of the better warrantys to have. Shortly after being seated, the mechanic comes up to me and says I just wanted to let you know that you are missing a hub cap and their is some rim damage. I told him I was aware of the rim damage and the hub cap went missing after the last time I brought it to their dealership. I waited about 2 hours at this point and then the manager, Brad, comes in and picks my paperwork up off Leigh Anns counter. He mentions that what she had was my GAP coverage and not a warranty. After 3 1/2 hours of waiting Leigh Ann grabs my attention and tells me that the tire truck came in the morning and took the tire that supposedly had my name on it. I asked if the rental had snow tires because I needed something safe to transport my toddlers as a big winter storm was in our area and expected to last for another 24+ hours. She said the rental had all season tires. She said that my car should be ready the next day at or before 12-1. The ride home (I live an hour away) was very bad so I had arranged for babysitters to come to my house to watch my children the next day when I was to pick up my car. I got to the dealership the next day at 12:30. When I got there, they told me that my car was not ready and that the truck had not even arrived yet. I had asked Leigh Ann what my total would be since I did not want any other services done to my car. She told me that my total was $70 for the switching of the tires and that I had 2 diagnostic fees that were $90 each. I was very surprised and then she offered to waive one of the fees. I then mentioned that I didnt give the mechanic the go ahead to do a diagnostic without a warranty so I didnt understand why I had to pay for them not do a thorough check of my coverage and jumping the gun. I was pretty frustrated at this point and said that I would be leaving to run a couple errands and to call my cell when the tires were ready. After I pulled out of the dealership, Leigh Ann called and said that she had talked it over with her manager, Brad, and that she had the discretion to waive the rest of the diagnostic fee because of all the inconvenience theyve caused. I thanked her and then went on with my errands. Once I got back I immediately noticed that now I am missing 2 hub caps! I went in and asked the manager, Brad and the mechanic who was standing next to him why I am now missing 2 hub caps. The mechanic replied that he had already told me that I was missing 2 when he talked to me about my rim damage. I thought to myself, I would have definitely made a bigger reaction had he told me I was originally missing 2 and the fact that I had my car at a different mechanic the day before and was only missing one then. I then said that there was no way and that i didnt even know how to get those off. He insisted that I was wrong so I said that I guessed it was just going to be my word over his since I didnt take any photos. Brad then went on to say how their dealership did me a favor by letting me use their rental car. I then mentioned how their dealership inconvenienced me and my family by losing my tire and not keeping track of it and making me find a babysitter and drive back into town to get my car the next day. He apologized and then I payed for my tire service. Brad then took me to their parts guy to look up replacement hub caps. They said that the caps are $36 each! So they not only inconvenienced me and my family but they took $36 of value from my car and called me a liar... this is seriously the worst dealership I have ever experienced. I wont even get into the details with my boyfriends car he bought through them.

In the market for a mid size SUV AWD and have driven several. Right now we have been enormously impressed with the top of the line Santa Fe, and JC has been real helpful letting us road test it and answer all our questions.

I recently purchased a car from Bill Marsh, and I am loving driving my new to me car around town. Brad Shepler helped me out with choosing and buying my car, and he made it an easy and enjoyable experience. Very happy with the service I received at Bill Marsh.

Just recently bought a 2014 Sonata, Brad Shepler was my sales person. It was nice to have had a sales person who answered my questions and if he didnt know the answer he found out rather than make something up. While looking for cars I asked different sales people to email me photos of new inventory on lot, Brad was the only one to send me what I requested. I was very pleased with how professional everyone was at Bill Marsh Hundai. I will definitely purchase my next vehicle from Brad.

We bought a 2017 Hyundai Elantra here. Thank you to Brad Shepler for helping us with our first new car purchase, for explaining everything, and for delivering the car to us when it was ready to go. :)

This was my 2nd car purchase from Bill Marsh, but my 1st new car Ive ever owned. I expected there to be some hoops to jump through during the buying process but there wasnt. Besides coming to the dealer to sign paper work and pick up the vehicle, the salesman (JC) and I handled everything through text and email which worked very well for my busy schedule. We looked at new Chryslers and GMs but we got the most features and best warranty for the lowest price with our new 18 Hyundai Tucson. I love the panoramic sunroof, AWD system, and Android Auto is such a useful feature. I couldnt be happier with my new car purchase!

Per the dealers response to my review. No I didnt go into all the details and the ins and outs of what happened at your dealership but what I posted as a review is entirely accurate. I could go into detail and make your dealership look even worse but Ill leave it at: you can not be trusted to do good, accurate work and that youd rather try ripping off the customer. Telling them they need expensive parts that are unnecessary!If youre a woman be very careful bringing your car here to be fixed!! I brought my 2016 Hyundai Tucson Sport in to be fixed bc the engine light and 2 other warning lights were on. They told me to fix my car and get these warning lights to shut off that the remote start would need to be removed and the entire wiring harness would need to be replaced at a cost of $1500 or more out of my pocket. Because it wouldnt be warrantied.I was smart enough to not be gullible, and I questioned their diagnosis and took my car someplace else. If you want your vehicle fixed by a dealer with the customer and doing the right thing in mind! Take it to Garber Hyundai in Saginaw. It may be out of the way but its well worth your time and money. They found the real issue that was causing all the problems. It was an air pump that was bad and was back feeding which was confusing and messing up the other systems causing them not to work properly. Garber replaced the pump which was warrantied. This pump fixed all the problems my car was having and cost me nothing, zero, not a penny. Oh and an added bonus bc the pump was a warrantied part Hyundai paid for me to have a rental car during the time my car was being worked on. Ben at Garber Hyundai got that all set up so all I had to do was go pick up the rental. Big difference from the raking over the coals Bill Marsh tried.Thank you Garber Hyundai for doing the right thing and putting the customer first. I will always bring my cars back to you for future service and will buy my next new car/cars from you guys.

Painless process

Very friendly and helpful staff. I come here for oil changes on my vehicle and they are always awesome.

They do a great job. I love my Hyundai.

We are proud to stand behind Bill Marsh Automotive once again! They shine in outstanding service, quality and commitment. As returning customers, buying numerous times from Price Point and our first experience through Hyundai, competition would have their work cut out. From our first footsteps on their lot to our last steps out the door, we were comfortable dealing with associates feeling no pressure during the car buying process. Many thanks to all those we met, Brad Shepler, Craig, Pete Schmitz and those we dont recall their names, when we left with our new Hyandai we felt like we were family! Everyone was pleasant, helpful, upbeat and exceptional. Even upon our return back for a verbal promise 2 months later, they followed through with a minor detail. Kudos to you all!

Best service ever. Ill never buy a car anywhere else.

Im so excited to have my new 2014 Veloster. Its an awesome car and a blast to drive. I cant stop looking at it. Brad Shepler, you rock! You are very thorough and knowledgeable about these cars. Made our purchase that much easier. We would definitely recommend Bill Marsh to our friends and especially Brad Shepler.Thanks!

Fast, friendly service! Would recommend to anyone.

For years I have driven 3 1/2 hours (one way) to Traverse City to have my cars serviced at Bill Marsh. In speaking to people in the waiting room I have found that many others also come from a long distance away because the confidence in the service they will get there is well worth the extra drive time. They try hard to please their customers.I usually hate the process of buying a car but Bill Marsh make it pain free. Completely satisfied each time. Once they even delivered our new car to our house-222 miles away. Since Marsh doesnt sell Prius we had to buy one the Old Fashioned Way from a different dealer in Grand Rapids. A horrible experience. The salesperson was literally in tears when we left and we were MAD. This contrast made us appreciate again how easy it is to buy from Marsh versus the old check with my sales manager hassle/haggle, It took a whole morning to buy the Prius versus maybe an hour to buy our cars from Marsh, and their prices have been great.

J. C. Guillen was our salesperson, and he was the best weve ever dealt with: low-key, professional, knowledgable, and personable. We had a great experience in the service part of this dealership with Eric, and when we realized our repair problem might be endemic to the year of our Santa Fe (2013), we decided to trade it in for a 2015. The process was made smooth and painless by J.C. It was a bit crazy to do this in Michigan, as we are from Texas, but we have no regrets! Thanks, J. C., Eric and the good folks at Bill Marsh Hyundai. See you next summer.

What started out as just getting an oil change at Bill Marsh GMC turned into a nice car buying experience. We started the day knowing we would be looking at cars and had a few models picked out to test drive when we stopped for our oil change. While we were wandering around Jeff Baja asked if he could help us or if we had any questions. We started talking which turned into a test drive of a Buick Encore which was very nice but smaller than we wanted. Eventually we got around to discussing Hyundais and he met us over at the Hyundai facility to look at some further. Needless to say we ended up with a Hyundai Santa Fe Sport that we are very happy with. It ended up being the size we were looking for, the color we liked with all the options we wanted. Jeff was very helpful and seemed to be listening to all the questions we were asking and anything he didnt know JC at the Hyundai dealership answered for us. Both Jeff and JC were great when we took delivery of the car and even though we have not been able to stop back in to see them, I hope you let them know they both did an awesome job for us. Oh, and we never did get to the other dealerships we had on our list for that day.

My experience with bill Marsh Hyundai was fast, convenient and a great deal. i did not end up getting a Hyundai vehicle but J.C, Guillen bent over backward getting me in a car not only i could afford but one i really love. i recommend you go to mr. Guillen for your dream car.

The most reasonable Hyundai dealership in the are. We bought 12 Veloster and very satisfied dealing with JC. Very proffesional salesman and simple person to deal with.

Found out after they charged me for 4 new tires and sent me merrily on my way that I needed an alignment. Oh and they didnt do it. No thanks

Drove an hour to Traverse City today to check out the new Hyundai Ioniq. Got there and the dealership has moved. Finally found Garfield and went south... Well 20 minutes later we never found the place. Wont be buying one today :P

Always great service at Bill Marsh

Fast and friendly!

I recently had car issues and Tony Lezon came to picked up my car to bring it into the shop and have it checked out. He and his team went over and beyond my expectations. I would highly recommend them!

Always great!

Nice staff