Arrival center and service counter were courteous and helpful. Service notes were correct and everything was clearly explained and agreed upon before service began. I always feel confident in the service and expertise.

Went to Beau Townsend Nissan in Vandalia, OH to do a test drive and get a feel for a new car. Was not looking to do a one stop shop, but Doug Baker approached me wholeheartedly. Asked what I was looking for and took me in to his office to look at options and to better assess.Doug treated me like family, did not treat me like the average sales man for a cash grab. I was allowed to take my friend on a test drive and was given ample time to come to a conclusion and ultimately became the owner of a 2021 Nissan Altima SR!My experience was hassle free and very welcoming, highly recommend!!! Will keep doing business their along with Doug Baker.

My salesman knows his business. Very professional best car buying experience of all time. Thanks Andy C.

I had a great experience at Beau. I took my car in because of a noise I was concerned about and the workers could not hear the noise so the kept it over night to see if they could hear it in the morning. They went above and beyond to try and see what was wrong.

Doug Baker was incredible! He was attentive, but not pushy. He was patient and answered all of our questions. He was truly a pleasure with which to work.Helen in Finance was detailed and thorough; friendly and helpful.The entire experience was wonderful!

Doug Baker is an amazing sales agent. He is genuine, honest, and personable. I trusted him with my needs and he was able to match me with a great car in a matter of minutes. I drove my priced-right car off the lot with a huge smile on my face! Thanks, Doug Baker, Ms.Helen, and team!

I was welcomed too the fullest, I had been to several dealerships and I wasn’t pleased what so ever, so I decided let’s try Beau, so glad I did I purchased a 2021 Nissan Altima

AJ and the whole team was amazing at beau . Yes I would recommend them to friends and family

Larry Owens is wonderful ! He went the extra mile getting several quotes with different options. Very relaxed atmosphere, Ive never been so calm buying a car!No pressure, no nonsense car buying, made easy.Helen Smith and Carol in the loan/title department are both very kind. Helens explanation of the paperwork and willingness to answer any questions were very helpful.

The experience I had leasing my new car at Beau Townsend was refreshing. I had shopped around at over 10+ car dealerships. Beau Townsend was by far the most accommodating and professional. I ultimately chose this dealership because they were upfront and honest about the financing structure of our deal. While other competitors lied about the same exact aspect.I worked with AJ (sales) & Anthony (GSM) and couldnt be more pleased with their customer service. I went an hour out of my way to work with these guys. Additionally, Helen (finance manager) was extremely helpful, understanding, & patient.

Cannot say enough good things about Jeff Cooley. I had a bad experience at another Nissan dealer earlier that day and he made sure we were happy. When the vehicle I purchased was not cleaned to his satisfaction, Jeff went out of his way to make things right. I would definitely recommend Beau Townsend Nissan to anyone looking for a new vehicle for their friendly staff!

I called for an appointment needing Oil Change/Tires, Tom gave me times available to meet my needs. When I arrived I alerted him that I needed to be out the door to pick up someone at the Airport. Tom made it happen and even offered a car wash :)Always very happy with the Service department there.

Not trustworthyWent with tire loosing psi every day. Expected a nail and patch up for that as it was very small. Technician informed that can’t be patched and insisted on new tires. My tires had regular wear and tear of 35k miles only. They put the spare and charged 40$ for it with plan to invest another 800$ for new set. Went to tirediscounters and they fixed the tire for 25$ by patching it good to go and asked to look for new post 40k miles.. never expected the dealership will make a fool out of me as it was my trusted place since 2013 . After my scheduled service on 26 I m ending relationship with them..

WOW!!!! I’m so thrilled and can’t stop talking about Doug Baker! His laid back non pressure approach was exactly what I needed. He was patient, he was kind, he was AMAZING!!! He went above and beyond and I honestly feel that is his true personality. He enjoys making people happy.Thank you Doug and Beau Townsend Nissan for the great experience!!!

I had a 2018 Explorer...Started with Johnny at Ford and was not happy after driving the new Explorer.Johnny offered to take us over to Nissan (my wife has 2015 Marano)which we like.After driving the 2022 Pathfinder I fell in love with it.It was 8pm at this point, Johnny introduced me to Chuck who bent over backwards to answer questions, and make sure we were happy. Helen and the guys stayed until we were completed way past closing time! Great group of people at both locations where we have had experience with over the last 4 years.

I scheduled an appointment with Doug Baker this past Wednesday and walked out so happy with my new Nissan Kicks! Doug was honest, professional and polite. He wasnt pushy and allowed me to make a decision without convincing me otherwise. Other staff were friendly and this place is spotless. That is for the experience!!!

I highly recommend beau Townsend Nissan!! If it isn’t right they will make it right!!! Corey and Anthony were very efficient and thorough to work with. When they said they were going to Call they called. When they said when my car was going to get worked on my car got in. I never sat wondering. These two gentlemen are the Best !!!! They want their customers happy and I am extremely Satisfied with their customer Service they gave me and I am sold with Beau Townsend Nissan!!! Thanks Guys!!!Michelle Brown

Sales person was very good. Not pushy. Answered my questions and delivered on what I was looking for. Followed up after purchase to make certain I had no problems. I had a small one and he directed me on how to fix it.

The online process to schedule service was very easy and accommodating.The technicians were very professional and welcoming. My wait was a bit long but they diagnosed the problem and got things working. The bill was not as large as I was afraid of. Thank you Beau Townsend.

I was helped by Jeff Cooley. He really helped me find the perfect vehicle for me. He showed me all the vehicles in stock and allowed me to take my time in making my decision. He was knowledgeable about all of the features of each model.

My sales associate Cory did an excellent job and I was pleased with the experience that he gave me. What I disliked was that I spent $37K with your company and when they delivered my new car to me, it was not detailed at all. The windows were grimy, there was dirt all over the car. This makes me think that you really do not care about the customer, its all about getting the sale. Blaming younger staff for the delivery is also a fault on management. Why didnt management oversee the delivery process? I would have given a much lower score if it had not been the professionalism shown to me by Cory.

Service was quick and fast. They are always professional and kind.

Had really good experience there. every one was really nice, and respectfully just delt with me and me only at that time. Nathan broaddus is a really good sales man and made everything very clear and was very nice.

Check engine light...special order part, so will be returning...Taylor was very helpful and answered all my questions...service work was done very quickly.

Doug Baker was very helpful in helping us find the vehicle we can afford. He is a friendly outgoing guy wrapped up in a professional manner. My wife had surgery two weeks prior to going to help pick out a car and Doug was very caring in making sure she was comfortable. Doug explained everything we needed to know about financing our new car.

Better off fixing your own junk. Not going to be a Karen, and grip my little heart out. Just some good advice.

Derrick in Auto is SO nice and helpful.It can be a downer when dealing with unexpected auto repairs. I appreciate Derricks customer service and will definitely recommend anyone to call this location when in need.

Always a great place to service my Nissan. I feel better better knowing they made this car so they know how to fix it. The lobby area is so good just sit and wait for your car. Or they can loan you a vehicle. Such great service.

Leasing through Beau Townsend has been a painless experience. Service is prompt. Purchasing was very simple. Making payments with Nissan is very convenient. Staff is friendly, and follow up to ensure that the experience is satisfactory. Payments are also very affordable for my vehicle.

I recently bought a 2018 Rouge and it was the best experience I have ever had while purchasing a car. From start to finish it was 5 star service.First, Robert was an amazing salesman. He wasnt at all pushy but very helpful and eager to help me find the perfect vehicle.Financing was also amazing. She stayed a bit later because she wanted to make sure I go the best deal possible. She was also so kind and helpful.They also gave me money for my trade in which I was not expecting it at all.From now on I will definitely be referring friends and family.

This was the worst car buying experience I have ever been through. Wouldn’t recommend them to anyone!

My tire sensor light came on and stayed on the rest of my 20-mile trip. Intended to take to the dealer the next day. Forgot. Then when I got in to drive it, light was off, however I was still concerned since this had happened 10 or so days before & I called & Tom told me to bring it in and both front tires were low, so I had a gut feeling Id better get them checked out again & Tom checked and one was low and upon further inspection discovered a nail in my tire! They fixed it promptly and I was on my way with peach of mind and much gratitude!

I appreciated that Greg Gibson took the time to explain the features of purchased vehicle.

Brian Loyd is a fantastic Auto Sales professional! He goes above and beyond your needs and will do what he has to do to find exactly what youre looking for. If they dont have it there on the lot he tries to find one for you! Highly recommend going here. Great experience.

Tom in service is a great asset to Beau Townsend Nissan. He is a professional, patient and thorough every visit.Nate in the garage did an awesome job on the brakes, calipers. He was so fast!!!!Thank you guys and always look forward to seeing you all my next appointment.

It was prompt, professional, curtious, and done right with no complaints.

After test driving maybe 5 cars and at different lots and makers we chose a Nissan Rogue. Came home, got online and chatted with someone online. Told them what we wanted, they found 3 at Beau Townsend and sent us the link. They arranged a meeting with a salesperson the next day and he accommodated everything and our text drives. Even provided us with fresh bottles of cold water. WePurchased a vehicle that night and scheduled a follow up the next morning so he could review the cars features. Then scheduled a ziebart appt and made sure I had a loaner for two days. So I must say we had a seamless pleasurable experience. From the Nissan online assistant directing us to BT, to being greeted by the store manager and directed to our salesman (super nice guy! I believe his name was Greg), the finance girls and also the service department we were very pleased.

Went out this morning with the intention of buying a Jeep from another dealer and happened into Beau Townsend Nissan by accident, but am glad I did! Doug Baker helped me get, what I felt, was a very fair price for my trade in and I took home a 2018 Nissan Kicks. I am not a car person, but I am genuinely excited about this purchase. Doug gave us excellent, up front service, while being personable, but also not messing around and losing time either. The experience was fantastic and I will most definitely be working with them in the future. Thank you Doug, Helen, and all the other people who helped out today!

I just stopped out of curiosity, I wanted to see the new 2021 Nissan Murano because the new color just caught my eye. I already own a 2019 Nissan Murano. I like the Nissan Murano so I moved to upgrade. Salesperson Jim Anderson was very helpful and clear in the process. So I decided to go ahead and get the new 2021 Nissan Murano AWD SL. Amazing features, but more important was the excellent customer service and confidence in the field on the part of the sales person. Thanks for that ... If you ask me for recommendations, you definitely have to visit this Nissan Dealer.

First time there everybody was nice they seemed they all work together and they all make a good team

Everyone from the general manager to the sales manager to the salesman made me feel welcome and that they valued me.

I must say that Beau Townsend Nissan stepped up BIGTIME fixing my 2011 Nissan Altima. Things started off rough because of a misdiagnosed issue, then I brought it back in after second opinion, had another issue, then another issue popped up, just when I started to lose confidence Monte Burg the Service manager gave me an offer that was very respectable and treated me as a customer should be, If Im in the market for a Nissan they WILL get my consideration. Also the Service writers were exceptional, Thanks to Tom and Dave as well. Thanks again, Derrick Davis....

I almost man was friendly courteous and knew his inventory.

My recent experience at Beau Townsend Nissan, inc was phenomenal I was greeted at the door, welcomed by everyone, the crew worked together as a team. Everyone was very professional and made me feel like family immediately. I definitely didn’t expect the outcome to be however I am gracious that I decided to stop in. I will recommend this place to anyone looking to get in a new vehicle. I give two thumbs up! 5 stars and ten out of ten. Thank you for such a great experience!!!

I went there twice, looking at different cars. After having a horrible experience at another dealership, Im really glad I went with the first place i had chosen. Justin J. is fantastic and really helped me with choosing the car I bought. Explained everything in a way that was easy to understand and answered all the questions I had. Communicated every step of the way while waiting on the car to be detailed and ready for me. I highly recommend this place and Justin! Mathias also did an awesome job with the financing and getting as low of a payment for me as possible while patiently explaining everything to me. These guys are awesome!

Very professional, fast and friendly.

Very quick and professional service done to my car. I was pleased with those I worked with. Overall a positive experience.

I appreciate the integrity of the service team. I requested a tire rotation and the staff person told me it wasn’t necessary so he didn’t do it. No auto shop on earth would do that or be that honest for any woman! I appreciated that and feel I can trust BTN.

Very satisfied, we got the 60,000 mile checkup, they got us in on time and done within the hour. Managers listened to our concerns and need for refill on the carwash ECP bottles .

Great dealership thats been around and served the Dayton area for a long time.

The repair shop kept my car from February 8, 2021 until March 29, 2021. There was never any communication unless I initiated it. I was told that my car had been repaired and I arrived on the February 29 to return the Enterprise renter to be told that my car wasnt ready. I checked the next to Fridays because I was told it would be ready by Wednesday for 2 weeks in a role, when I called on the Thursday or Friday to check.For 2 weeks, I received the same message that it would be ready by Wednesday of the next week.I was called to pick up the car on Monday March 29, 2021. When, I arrived the back up light on the drivers side was cracked. The exact same crack that happened on January 9, 2021, when I was rear ended. I had pictures to prove it. The service ask me to send him a picture of the car from the accident on 1/20/21. They said that they would order a back up light and call my insurance Geico to get them to approve the repair. The service guy said that I could take the car and they would call me to bring the car back when the nack up light that they had to order came in

Oil change and tire rotationFriendly staff...professional service

Professional and quality work! I will always bring my Nissan Sentra here. Thanks for fixing my transmission last week :)

Took my Nissan Juke in for a coolant and brake flush, received it back with a fresh scratch and chip out of the paint, right by the drivers side door handle. The manager said it mustve been there before and wouldnt take any liability for it, saying it was an old car (its a 2011 with only 35k on it in excellent condition worth $10k).I shouldve taken pictures of the mechanic standing in the customer checkout area without a mask, along with the salesmen walking around with customers (both with masks pulled down around their neck) and reported this place.

We purchased a Nissan Rogue from Doug Baker and our service was excellent! Doug was very kind and treated us like family. We got a very great deal on our vehicle and even when we needed to come back the next week for something he was more than helpful. Overall we have had a good experience at Beau Townsend Nissan and will continue to go to them for our Nissan needs, especially Doug!!

What initially started as “just looking” turned into “just purchasing”... Nathan and Mathias took very good care of me. I highly doubted I would be getting a new car but those two guys made it happen. This is only my second time purchasing a car and touts was by far the best experience. I am 100% satisfied with my purchase. They were the most professional, down to earth, up front, honest and understanding people . I would recommended.

Ron made my car buying the easiest thing ever. he listened to everything I said and made sure I walked out with the car I wanted

Jeff was very informative and friendly. He helped us with all aspects of the sale. Thanks to all of the team for all your help with us buying the new Sentra.

The employees are always friendly, outgoing and communicate extensively throughout my wait. And if anything comes up, they work with me to make sure the issues are taken care of in a timely manner that works with my schedule!!

I was greeted with a friendly face and professionally served. The gentleman was very understanding and warm. The automotive worker recognized a problem and they together helped to correct the issue in the best way possible. Thank You.

DO NOT SHOP HERE-----RIP OFF so I bought a car and an extended warranty and paid alot for what seemed to be a good warranty but when I took my car in 2x they said they found no issues and then the front end was shaking so I called them a 3rd time went in and then they said it wasnt covered anymore they said the warranty time that I paid alot of money for started before I ever owned the car but that wasnt what the salesman said, they are a rip off do yourself a favor and save money and shop elsewhere

The service I received on my new vehicle was great. However, I did not know to pull my vehicle in the garage, so they had a young man go out to the lot and drive it in for me. He was driving a little fast for my preference and squealed my tires in the parking lot. Everyone else was helpful and very friendly. The service was done quickly and at the price I was quoted. I would not buy a car from the lot as when I was looking, the sales men were incredibly unprofessional. They argued in front of me and my children and told me to go down the road to the Ford dealership when I told them the price range I was interested in. I did find a vehicle in my price range (the 2015 Nissan Sentra that you performed maintenance on) at another lot, so I felt in hind sight that the comment was unnecessary. I will return for service on the car, though, as the service department was very professional and courteous, minus the tire squealing. I will just pull my own car into the garage next time.

Awesome sales man Doug great guy we was in and out!!

It was great - no complaints whatsoever. Had the best experience. They figured out exactly what I wanted in a short amount of time and I fell in love with the car. Also the salesman, Jeff, was very thorough with explaining all the bells and whistles of the car. I highly recommend Jeff!

Doug Baker was awesome to work with. He treats you like your family and with respect. He takes the time to make sure you are in the vehicle you need and satisfied. I will be sending anyone I know looking for a vehicle to Doug. Service Department is awesome also. Great place to do business.

Was very upset to learn to lease a car a retired veteran gets a discount but if you are a disabled veteran you dont qualify or deserve a discount. My brother has been in Vietnam, Desert Storm and Persian Gulf but doesnt require a discount . So sad for he is disabled veteran. Not right at all

Car was down and they fit me in to get my car back to me as soon as possible great job and thank you

They worked with my schedule to give me an appointment.They gave me my 1st oil change for free! What a great dealership 💖

I just purchased a new 2020 kick. Love the car! My experience wasnt the best but not the worst. My sales person was the BOMB. He was very low pressure & answered my questions. & if he didnt know the answer, he found someone who did. I didnt get the best trade in value, but it was okay. My biggest problem is the service team. My steering wheel isnt straight & I cant use my android auto. They wouldnt even attempt to fix either of my issues. Now Im stuck with two major problems that wont get fixed. Which is extremely frustrating. Definitely wouldnt recommend buying a car here. If you have any issues then they wont get fixed. Best of luck!

Greg was very helpful and easy to work with. He made my first experience at Nissan a very good one and I would be more then happy to continue to do business Nissan. Excellent customer service

The staff was exceedingly helpful and caring. They all were very helpful and courteous.

I was just in for an oil change and my car was ready in no time.

Bought my Rogue in June from you guys. While talking with David in service about my radio turning off and back on, he realized I did not have the SD card for the system. He went and talked to someone and they found the SD card for me. I was just in for the oil change and walked out with that plus a SD card that I did not realized I needed. The friendliness of David Frasher made my 30 minute drive well worth the trip. Thanks again to David for all.the help.

Tom is a knowledgeable and great service adviser. I appreciate his advice and help.

My family was introduced at the door which was nice, but the salesperson did not properly protect him nor my family from risk of spreading COVID. He had his nose sticking out of his mask the entire time and half the time his mouth was exposed above his mask. This completely defeats the entire point of the Ohio mandate to wear masks indoors. This needs to be addressed. I also saw multiple employees walking around with their mask on their neck and eating. Sitting alone in a office is one thing, but openly talking while eating without wearing a mask indoors near customers is absolutely disrespectful and unsafe.

HELEN WAS THE BOMB, My dog enjoys his new Rogue Ride also

OUTSTANDING SERVICE!! Doug Baker and the staff are top-notch.

Doug was very helpful, answering all of my questions. He made a hard decision clear.

Larry was very helpful and patient with my husband and I as we were shopping for a new car. I didnt need to go any further. I will recommend him to anyone in the future!

Jim, my salesman, was excellent.

Absolutely the best people in the car business! Super friendly and not pushy at all! I highly recommend you buy your next car here!

The service writer that scheduled my oil change was top notch. Highly recommend him. I forgot his name

They were very efficient

See update at the endThis dealership is AMAZING! I have been freaking out about getting my first car and they helped me out beyond normal customer service.If you are a young adult looking for a new vehicle, this is the place to go. They will work with you and help get you on the road that day.Thank you Doug 🚗

DO NOT BUY A CAR FROM BEAU TOWNSEND! I just bought a car from them 2 months ago and after having the car for a month my engine light came on. I took it to them to see what the problem was. They said they didn’t see anything wrong with it. The VERY NEXT DAY I got stranded with my 5 year old son THREE times due to the battery. I assumed the battery needed charged but after the 3rd time of it needing charged I got the battery tested at O’Reilleys and it’s a bad battery. I have owned many cars in my life and I have never ever got a new car with a bad battery. On top of that one of there service workers hung up on me when I asked to talk to a manager. Do yourself a favor and do not buy a car from this horrible dealership.

Chuck and Mathias was the best. They did their best to help me in what I wanted to get the car I wanted.

I was very satisfied how I was treated and everyone was very helpful getting me my dream truck . Thank you very much and look forward coming back for future purchases .

Fast oil Change and friendly service as always.

Fast friendly, knowledgeable. Helped us. A tremendous experience.

It was excellent I had a platinum certificate and it was everything I expected it to be Matthias Glasser and Robert Redd took care of everything I would never go anywhere else q

I needed diagnostic work done on my 2006 Nissan Pathfinder. It was completed quickly and accurately. Service rep guy showed me the problem and gave me options on how to proceed with the repair. Great service department. They had a guy disinfecting the waiting area every hour which I greatly appreciated during this pandemic.

The Nissan service department diagnosed my issues with my Nv Van that another dealership didn’t!l, They saved me a fortune, thanks alot to them!!Also., Bill Hanson the service manager at Ford went out of his way to check on my vehicle for me, Exceptional service . Eric W.

Treated like royalty! This was my 1st new car purchase & everything re: my car was explained N detail by one of the salesmen. I will highly recommend anyone looking for a new car or used car or truck B4 going to any dealership check w/BEAU TOWNSEND NISSAN first. Believe me U will not regret it. And U will receive excellent pricing & trade in.

It was chill. They did awesome work. Didn’t destroy my body kit with the car racks. Let me see my car when i has asked. Will be back. Lookin at them new GT-Rs already

Listen... Doug & Helen are actual angels. I firmly believe that. First of all, it didnt even seem like Doug was selling us a car. It felt like Doug was our financial advisor and was helping us make a smart, thoughtful decision as we knew if we drove away in a 2020 Murano, that would be our forever car (meaning were going to have this thing for a LONG time!) Im an over-thinker and I like to consider pros and cons in every situation. At one point, Doug left his office and gave us time to talk and make a decision. He wanted to ensure he wasnt pressuring us to make a timely decision. He even asked if we wanted to leave to think about it for a while. Ive NEVER had a car salesperson do this! We of course ended up coming to the decision to purchase and started the process. It was late. It was 8PM. They were closing. I was apologizing profusely for taking so long and Doug continuously told me it was fine and he would stay until midnight if it meant we left happy! Doug then took us over to wait for financing with Helen. When I say this gal is a gem, I mean it! She was so kind, so honest and so helpful! Being that it was so late, she wasnt sure we were going to get an approval right away. We ended up getting one and were happy with the rate and payment. Helen called me the next day to let me know we needed to come back in because she found another $1,000 off rebate and lowered our monthly payment over $30!When we returned, Doug greeted us like family. Helen was amazing and she goofed around with our 3 year old.The staff in the showroom were putting golf balls and let our little guy play with them! I ended up finding a screw in my tire and when staff looked at it, they determined it was a license plate screw and they covered the cost of a new tire!I cant say enough amazing things about this dealership. They are truly phenomenal and treat you like family. Well absolutely be back and Ive already told countless friends and family to see Doug for a new car!!!

SHADY BUSINESS HERE...I recommend you drive the extra 20miles and go to JEFF SCHMITT NISSAN!!!The used car sales manager at Beau Townsend Nissan provided a quote that they would buy my used car and that the quote would be good for a couple weeks. When I returned to the dealership a couple weeks later, the manager no longer worked here. However, the new sales manager reviewed the previous offer and said they would honor the same previously provided price/quote.About 30 minutes later, the new sales manager comes in and tells me that he would no longer be honoring the price and instead offers $1,500 below the price he had agreed to 30 minutes earlier (there was no change in condition of the vehicle).My advice to people trying to sell your used vehicle is to do some extra research and visit portals such as NADA Guide, cargurus.com, Edmunds and KBB.com. The only come back that shady sales persons such as the ones at Beau Townsend Nissan will have for you is they will quote something from a report known as MMR (Manheim Market Report) which reflects prices based on vehicles auctioned. If you have a car in great condition, you should not have to worry about this and dont let them negotiate a price based on this MMR value. In short, just walk away from here! Period.The way they conduct business is shady and not professional and wasted my time!!I recommend you drive the extra 20 miles and go to JEFF SCHMITT NISSAN in BEAVERCREEK if you are interested in a Nissan where they are professional and respectful

Our sales guy Justin Jacobs works in the Ford area and he was amazing. I would recommend him to everyone, very nice, quick and knew what he was doing. The guy who showed us everything on the car was also very nice. He knew we were kind of in a hurry and he was quick and showed us everything we needed to know.

Always fast and friendly. Nice and clean waiting area.

Do NOT purchase a used car at Beau Townsend. I purchased a 2013 Ford Escape in May of 2018 so my daughter would have a reliable vehicle for college. After 18 months of chasing a coolant leak (water pump, sensors, etc...) it was determined that coolant could be leaking into the block. I traded the Escape in on October 13, 2019 and received $1,600 less on the trade in than it was valued at. I didnt want to sell the problem to someone else so I took the deal. I accepted that it as just picking the wrong car.The vehicle we purchased on October 13, 2019 was a 2014 Nissan Rogue. The engine light came on week 1. 90 days later, after having a tune up and a coil replaced the car was deemed to be losing compression in the engine. Not safe to drive was what I was told. In fact, the service department informed me that I needed both a new engine AND new transmission. I was expected to be thankful because I only took about $2,000 more of negative equity on the Rogue after 90 days of ownership. In addition, GM Jamie Spencer refused to meet with me in person or offer a personal apology of any kind for selling a vehicle that lasted 90 days (not including time in the shop).As you read through the rest of the reviews that are marked so high, ask yourself if they reflect how this dealership responds when there is a problem like I had. A $13,000 vehicle lasting you 90 days. A measure of good customer service isnt how your treated when things go good, it is measured how you are treated when things dont go good. If youre reading this remember, I traded in one bad luck car that lasted 18 months for another that lasted 90 days and the GM treated me like I was the problem. Owner Larry Walter also ignored my attempts to reach out to him. If you move forward with your used car purchase at Beau Townsend (Nissan or Ford) you cant say you werent warned.The outcome was that I purchased a 2020 Nissan Sentra. Why? Because they gave me just enough on a junk car that I couldnt match it any place else and a brand new car has a Nissan warranty and does not have to be serviced by Beau Townsend. Needless to say... It will be the last time I walk through their doors. Consider yourself warned!

Great service department. It was explained thoroughly the service I had scheduled. My car was in great shape after the appointment .