Excellent customer service and support. Clean, organized and they will go above and beyond to provide you with quality merchandise. Thankyou Mr. Boyd for exceeding quality customer service and setting the bar for other dealerships. You guys set the exceeded the standard. I will let others know where to go when theyre looking for quality service and products!

My vehicle was checked in immediately, work was performed in a timely manner. I enjoyed checking out the new models in the showroom while I was waiting on my vehicle. The staff was very courteous and professional.

Went looking for a car I thought I wanted but with the help of my salesperson, Joe Bragg, I found the right car and the right price in a vehicle I never thought to consider. Joes product knowledge was exceptional and he really took the time to go over features and the benefits I could expect from my new car. The warrantys are amazing and I couldnt be happier with my new car. I absolutely love my 2022 Hyundai Tucson Hybrid. I even got a slice of pie from the finance gentleman. The entire experience at Joseph Airport Hyundai was outstanding and I would recommend this dealership to anyone looking to purchase a new vehicle in a stress free environment with a sales staff that knows their product. Very Impressed and Very Happy!

Great service department! Honest and gave good advice. Knowledgeable. Overall impressed and highly recommend.

Bought a Venue and the dealership was pretty good. Nice facility and easygoing staff. Sales are not high pressure and they try to find answers to any questions you could ask. Even technical sprays they will try hard to get you a answer. I have no experience with the service department yet.

Be careful with the service department! I have brought my car in several times and they told me it needed work. When I went to my mechanic he said that the repairs they suggested were not necessary. I brought it in several months before the engine completely blew. I took it to another Hyundai dealership and they said there had been a recall on the engine. The service department at Joseph Airport never told me about the recall, instead they told me my car and my engine needed several thousand dollars worth of repairs. Other dealership has replaced my engine for free, this model of Santa Fe did indeed have a recall, and they gave me a free rental car for the three weeks it took to do the repair. I’m going back to that dealership

Well I can definitely say that as soon as I drove up a lady (Becky) met me asking if she could help me. That was the beginning of a delightful encounter of buying a new car. I felt so comfortable. No pressure into buying a car.There was a wide variety of vehicles to choose from . I bought the first one I seen...A 2020 Hyundai Venue in deep bright blue. I love my car and so glad I went to Joseph Airport Hyundai. You all need to check them out !

Great and quick service. Very courteous.

Literally the worst place to get your Hyundai car fix. They are so rude.They seem like they always have a attitude.My mom recently took her car up there to get some engine work done on her car. Not even TWO HOURS! After getting the car the engine light popped right back on.When she called to let them know about the light coming back on. They said she will have to pay $125 to have her car hooked up to the machine to see what was wrong with it.Also now the engine light is back flashing. I will not recommend this location.

Called yesterday with an issue for my sons car. Got me in within 1 day. Extremely happy about that. Very friendly so far, as they are still working in vehicle. But, if the rest of this visit goes as smooth as the beginning... Great job.

I went for a regular maintenance appointment. Customer service is always exceptional. They were very busy and still took time to make sure all needs were met.

Excellent service all across the board. Friendly and thorough.

Great experience! Kendall helped with the lease of a new Hyundai Santa Fe. He really listened to what we were looking for and was very knowledgeable about all of the features that this amazing SUV has to offer. He took his time explaining every every feature and updated all of the settings in the vehicle to fit my needs.Every staff member was welcoming and kind.I highly recommend this dealership and I am very satisfied with this purchase.

They took care of my needs, made me a very happy customer.Restored my faith in Hyundai.

I had a nice experience purchasing a car from this dealer. Kendall helped me out and was very professional and calm during the whole process.Kendall was able to give me the best price possible and gave me the best customer service that I could ask for. If you plan on going here to buy a car you need to talk to Kendall, he will get you into something you love!5 stars all aroundVery easy and no one was pushy

This is the 2nd SUV/Car we have purchase from airport Hyundai and we have been VERY happy them both and the service we continue to get from them

A great experience and a hard working sales team that made the whole process simple and satisfying . This is my second car in 1 year from this dealership and I have family members purchase from here as well. Great vehicles and helpful sales team, stop by and see them for your next auto purchase... You will be glad you did...

Id like to give a shout out to Nolan, the Service Manager. My sister-in-laws car broke down in Richmond, IN while traveling to meet me in Columbus, OH from Upstate NY. I had the car towed to Joseph Airport Hyundai and called Nolan to let him know the situation. My SIL had to travel back to St. Louis in a rental car, while we had to return to Upstate NY. The motor had blown to sum it up and he had told me he wasnt sure when they would be able to look at it, but hed do his best to move the process along. The very next day he called to tell me the motor was covered via extended warranty by Hyundai and hed ordered the motor. I let him know that wed be through Vandalia, OH on the 7th of August and asked if he could have it done before then to save everyone a trip. Within a week, he called to let me know that the vehicle was done!! I was shocked and very, very happy because we could pick it up on our way from Upstate NY to St. Louis on the 7th. Nolan went out of his way to make everything go smoothly and didnt give me any unrealistic expectations. Instead, he exceeded them! Thank you, thank you, Thank you! We appreciate it more than you know.

Absolutely love this dealership! Very low pressure sales. They were able to work with us way above and beyond our expectations. Abby and Seth were amazing. This will be our place to come from here on out!! We love our Hyundai Tuscon. Thank you again for everything :)

Very courteous and quick to find the issue and showed us what to do to fix issue. Very pleased with my experience.

Great experience. Love my new vehicle. Everyone at dealership was a joy to do business with. Helpful and very friendly. Even though they meet many people every day, they made us feel special. Dont always receive that level of service. Although masks hid their faces they smiled with their eyes.

I will be the first to admit I do not leaving negative reviews, and when I do it is pretty warranted. Other than simple maintenance and 1 small recall -which was a very very simple fix my husband and I hadnt used them. Now that being said Ive used them now and my husband for major issues each once. After both experiences I am saddened at the lack of expertise of this dealership.Last year one of our cars a/c wasnt working properly early fall. Still under warranty so we took it to dealer. We were informed they found the leak and repaired it. Didnt need the air again. Fast forward to spring- called the dealer we were out of warranty but they couldnt get us in for 3-4 weeks to look at it. So we checked the charge, and checked other things on our own .- The charge was low and when we looked throughout the car the expansion valve was the problem and their was also still the leak that was present from last year. We replaced the expansion valve and recharged the air runs cold as can be.Meanwhile during the 1 car that was having the ac issues this year was being worked on by us and family members- our other vehicle started acting up. It is newer and definitely under warranty. First call to dealer- service rep was very rude and flat out informed us anything a/c wise wasnt covered under warranty. I knew that it was because of the previous car. So I called back -the next rep said if there was a problem- after providing car mileage, and details and everything it could be covered under warranty, but itd be 3 weeks until they get in. We made the appointment and I explained in great detail what was going on. They made me feel confident they could find the problem. Fast forward 3 weeks to dropping the car off-we dropped it off early as requested was told would be till 5 and then could get car, and if they had any updates theyd call us. We did call at 1 to check on it, and we were told there was nothing wrong we explained the problem again- found out they didnt listen when we said it only occurs while driving, they let it sit at idle at dealer when the problem is driving. Then they told us theyd have someone drive it and try to get it to occur then call us back shortly. Fast forward two hours-no call. We called back as it was close to 4. They said they drove it and the driver got it to do what we had been describing. The tech couldnt get it to do it, but the driver did and they confirmed there was definitely something going on. They had a call into Hyundai and l/m. Then they said they wouldnt have my car done-would be in touch in the morning. At 1130 no call I called, they still hadnt heard back from Hyundai . I called Hyundai directly, explained situation, was assigned case manager, and they confirmed a/c is covered under warranty and service bulletin and it could take 7-10 business days to reach out to me. They said there was nothing wrong and it is fine. Even after all what was described and acknowledgement of there being something wrong now the story is nothing has changed, nothing is wrong now and they werent going to do anything. I demanded for them to fix what the bulletin said and I would pay for it. At this point I am just frustrated, they are fixing it and they wont guarantee itll fix the issue. While I understand that it may not fix the issue, the fact of the matter is they didnt listen to what we were telling them it was doing and when, and they wouldnt even call me back until myself went irate which they didnt charge me additional labor for the part but thats not the point. . I do 100% believe it is what the bulletin says it is, and I will not be taking my car back due to lack of customer service and follow through on more than one occasion.

Just purchased a 2020 Hyuandai Tucson with Cat. She is awesome. Check it out..

Bill Houchins was beyond professional and friendly. He answered all my questions, worked hard to get me in the car of my choice and made me feel very comfortable throughout the entire process. It was an excellent experience and I highly recommend Airport Hyundai if you need a new or used car.

I tried to schedule an oil change for my Genesis and was told they were booked for 3 weeks. This might not be the best place to purchase a premium brand like Genesis if you want to get it serviced. I was treated much better at Montgomery Genesis.

Great experience in service, as well as Bob in sales. Service manager was professional, kind and did a great job and get a big thumbs up 👍

I had the misfortune of having my car break down while my son was driving it. Even worse, the engine had failed and needed to be replaced. While the process took time, I was able to work with the service advisor to have an extended warranty honored because of an engine recall several years ago. I felt like the dealership was on my side during the process as they worked with the Hyundai warranty folks. Everyone was very helpful and the work was well done.

Service staff was very courteous. We had a couple conversations on the work that was done. When we left we were very satisfied

The safety features on this car are exceptional! As are the comfort features. I highly recommend the hybrid Santa Fe!

This place is great! Everyone is so friendly, knowledgeable and great. Service department is awesome. I recommend buying and servicing your car at Joseph Airport Hyundai!. Thanks for an awesome job!

Dj in the service department took care of a 2014 Hyundai Sonata we sent in for service. It needed the waste-gate actuator adjusted, which was done properly & then they also took care of a few recalls that were needed. On top of that he let me know of a few things they noticed I’ll have to change like a crack in the serpentine belt, and a tire that needed changed. Meaning they took their time to look over my vehicle & got me together. Very satisfied. Thank you to DJ & the service staff.

Always treated with respect and understanding. Top notch people.

Great friendly place. Good service. Love our Turbo Sonata limited.

Great experience and love my Hyundai Elantra. Go see Jamie Hoskins at Joseph Airport Hyundai and get the car of your dreams!! This place was great!

Always fast and efficient. They have always done a very thorough job, and they check before performing any maintenance out side of what has been discussed. Highly recommended!

Recently bought 2021 Hyundai Kona. Great experience with the staff. Sales, finance and managementThis was my first purchase, my daughter has bought from them twice. Bob was great in sales helping me chose the model and answered all my questions. They gave me a great price for my trade in. I would recommend them to anyone looking for a Hyundai.Nancy A. Kona buyer

Very professional and extraordinary service! Will return to this location.

Bill Houchins was my sell person. He went of his way to get me the 2021 Kona SEL I wanted, several days ago. He was very professional and took he time, tell all about the vehicle and what come with it. My hat off to Joseph Airport Hyundai and Bill for all there help. Thank you.

Easy to get scheduled. Easy to get to. Clean, quick, courteous. On my 2nd Hyundai Tucson and wouldn’t go anywhere else! Definately 5 star!

Great experience at Joseph Airport Hyundai! Very nice and helpful people! Shout out to Bill Houchins for taking great care of us!

Truly exceptional! By far the quickest, most painless car buying experience Ive ever experienced! Kelly and Don are phenomenal! 15/10 would buy a car here again!

Great staff, inventory and prices

Awesome service ! Very friendly employees !

Great place. Great service. Super friendly staff.

Very professional and fast got my new car in about 45 minutes.

Ive been going to the Joseph airport dealers for all my auto needs. Staff is friendly and helpful. The sales woman was extremely helpful and went beyond to find a vehicle within my guidelines. Financial manager was very informative and helpful. Service manager is top notch and super professional. All around great experience as always. Never disappointed at both the hyundai and Toyota dealerships in vandalia. My car was bought from Joseph airport Hyundai and my mothers suv was bought from Joseph airport Toyota.

Bought 5 cars from joseph hyundai and everytime I have been there Im definitely treated like familyIf your looking for the deal and a lifetime warranty definitely go see Kendel or CKThese guys will help you in any way possibleI really appreciate the way you guys work together as a team instead of competitionThanks again

@JAirportHyundai I looked at a car today and was supposed to receive a call about coming back in and never did. Seems to me this sale you had going on was just to get people in the door! Once I mentioned I didnt have the best credit in the world seemed like the sales rep lost all interest in trying to help me. But best believe you ran my credit for what to make you guys look good? I will never send my business back to you guys and will redirect everyone I know to not waste their time at your dealership! I would rank a negative but thats not an option.

Went to look at a used car the salesman was friendly . He wasnt your shady type of car salesman. The car market is way over priced everywhere. Decided to wait to get a new car next year.

We did Not have a very good experience at Joseph airport hyandai! We had pretty much given up on getting a car with the right payment!And the least amount of rollover as possible.We got a message on Facebook messenger from Joseph Airport hyandai that said we could get kbb value plus up to 5000.00 to it.But instead for a car in good condition and serviced on regular basis barely kbb value then knock 1000.00 for service if the car needed it.So that was taking away from the kbb value.We definitely felt like this was false advertising because when confronted about the add thesent we were told that that meant kbb value up to 5000 was all u get!This is definitely not what their message said and was still not true because thats not what they offered! We thought car lots were out to get our business not us trying to get theirs!!Very disappointed!Salesman was great 👍

Friendly sales people got me the car I wanted.

We bought a new Santa fe in January. My little gas tank door blew off. My husband called in July to get an appointment scheduled and wait until October to hear anything.Finally I get here for what should take 1 minute to replace door. The lady in the service center I would wait for an hour and a half. I am very displeased. I havent had lunch but that woman said an employee would take me for food. Are you seriously thinking Im getting in a car with a strange man bu myself?I will drive to another dealership after this if I need to. Maybe Hyundai should refund my extended warranty I paid for after this

Good luck. All I have to say is check your oil after you leave there!

This was our first experience with Hyundai and it was exceptional in every way.

Greeted by CK who helped guide us through purchasing our new Hyundai in under three hours. Thank CK and all the other staff that helped.

Absolutely Love it here! I felt like Royalty! Ms. Pac Man to play, coffee, and water complimentary and plenty of places to sit. really enjoyed being down there today! Staff is so friendly!

Much improved over the last 8 months!

Fast, friendly, excellent service

The entire staff was professional, helpful, and extremely knowledgeable about their product. Would definitely buy again at this dealership!!!

Excellent service, sales men transparency final numbers shows good!!! Very nice and friendly people. Thanks Bob Blalock for your excellent service...

CK has always taken great care of my family. My daughter bought her 1st Hyundai (Santa Fe) today and he made it a great experience for her. Thank you CK and the whole team at Joseph Airport Hyundai. I believe you just gained another life long customer in our family.

The service is very good 👍

Good stuff, nice folks, and free coffee. If you need a key made, come here and save 110 bucks like we did

Everyone there was so welcoming. Tonya was wonderful with all of our questions and was so great with helping us narrow down our search. Literally every need was preempted then met and and weve never had such a great car buying experience. From price, to quality, to knowledge...Id recommend them to everyone. Seriously...it was awesome. Theyre all awesome.

Kudos to Catherine Cat McMillian and staff at Joseph Airport Hyundai!! The service was excellent from start to finish. Cat is personable, low pressure, and was able to help me locate the vehicle to meet all of my needs. I appreciate her taking the time even on off days to help! Thank you for all of your assistance! I LOVE my new vehicle!!

Short and sweet. This is my second car from Joseph Airport Hyundai . Both times have been great experiences and I will continue to buy from them.

My initial impression was positive.The dalership was enthusiastic to show several vehicles I expressed an interest in, and generally seemed polite.After supplying a counter offer on a vehicle,I received no response. Upon calling two days later to check on my offer I was told the salesperson could not be reached. I ultimately chose to work with a different dealer as I received no response. To be clear, it seems quite rude to simply ignore my offer, even if the answer were no. Would likely not do business again

Had to be the best car buying experience I have ever had. I had recently gone through some financial problems and needed a fresh start as well as a vehicle. I started on their website and met Terri she was amazing answered all my questions quickly and got me started in the right direction by pairing me up with Bob a fantastic guy and a great salesman he made us comfortable and pressured free. Then Todd finished it up with a very affordable payment with nothing down which helped us out and was able to take our new SUV home within a couple hours. I will always buy a vehicle from here fantastic group. Highly recommend.

I had a good experience buying a car for my daughter, but the maintenance area could be more organized.

Words cannot explain on how easy and simple it was to get my vehicle. The atmosphere and the love you feel when you walk in. I went in with my ideal vehicle and got it. When I say as an female I walked in Joseph Airport Hyundai worried being by myself I walked out of there on cloud easy. 2 days all it took. I sooooo recommended I worked with Cat and hats off to her.

I recently made my 2nd car purchase on 1/25/20 and I stayed with the same sales rep Abby Robertson she is absolutely amazing and brilliant at her job. Its not about commission but she wants to truly service and help her customers be happy. Im in love my car Im a Hyundai Sonata girl and I wouldnt go anywhere else but here and I would always have Abby as my sales rep. If I could give this rating 10 stars I would. The overall staff and atmosphere is always welcoming and awesome staff.

Would take my vehicle here again if it needs serviced by dealer.I do most maintenance myself but if it requires done by dealer then Joseph is my first choice.My 2.4 litre engine failed. This is common with this Hyundai engine unfortunately. Had it towed to dealer and they confirmed engine needed replaced. Hyundai has a lifetime warranty on this engine so no charge to me.I was expecting resistance from either Joseph or Hyundai about replacing engine but it was a very good experience. Engine replaced without any hassle.Only complaint is slow with loaner or rental car. Engine was diagnosed as needing replaced on a Wednesday the 21st, Hyundai approved it the next day on Thursday the 22nd. I should have received loaner car at this point. I did not get loaner car until Monday the 26th. But engine was replaced next day on Tuesday the 27th so only had loaner car for one day when should have had it for almost a week.I recommend Joseph for repairs though.Nolan in the Service Department is great to work with.

They make you feel like you are their only customer

Great car and staff is friendly, helpful, and fantastic!!

Fair at best.

This will be car number 5 from here. Thanks to Abby and Seth for all their help. No doubt Ill be back for car number 6 in a few years.

Explored different options without pressure. They made the car experience pleasurable.

Getting a car wash is an excellent incentive

I love this Hyundai dealership. I bought my 2019 Veloster from Joseph Airport Hyundai in 2018 and i have always gone to this location to get my oil changed. i only trust them to give my car the best service it deserves, and they treat it with respect. 10/10 would recommend to anyone that is looking for a car to come here!

Great experience, found and fix the issue we were experiencing with our older Sonata.

Excellent Friendlys and knowledgeable service dept.

Always great service with the service department.Service writers Taylor and Lisa are top notch in what they do. Always keep the customer informed as to the progress as to how things are going with their vehicles.

All I can really say, is thank you. I havent bought a car from a dealership in over 15 years due to distrust from bad experiences. On a recommendation, and with a lot of lingering distrust, we decided to give Josephs a try.From start to finish, this was the best car shopping experience Ive ever had. Abby was the best kind of salesperson a shopper could ask for. Not at all pushy, went out of her way to show us, and let us try, several different cars. I really mean several. She helped with researching things, and did her very best to let my wife explore different makes and models, all the while being knowledgeable about the options, comparisons of features, as well as safety and reliability ratings.Im not exaggerating when I say that it felt less like talking to a salesperson, and more like a friend going car shopping with you. I never felt pressured, never got the up sale feeling. She helped us find a newer, better vehicle than I expected, for a price that was close enough to what I planned for that I left knowing that I got more than a fair deal.The world needs more of this kind of customer service. Abby has earned Josephs a new loyal customer.Thank you

Not sure where to start really....This place had a car that I had been looking for for over a year. I was able to pull up and take a few minutes of my time looking over the car before I was greeted by my salesman Justin Rike. Justin was very accommodating and let me take all the time I wanted looking over the car. He wasnt pushy and could tell that I already knew exactly what I was looking for. Getting to take the car out for a drive was a quick and easy process, unlike I have experienced at other dealers. We got back to talk business and everything was buttery smooth and they really do take pride in making the customer feel at home and comfortable.Everything was fast and painless, They had me out the door in my new car in a matter of a couple hours. Every one I talked to was very nice and personable, and didnt care what you were buying, they were just happy to have your business.THANK YOU so much, Not just for the car buying experience I had with you, But also not slathering the back of your cars with hideous vinyl decals that can be a pain to remove.I cant recommend this place enough, Justin and Aaron, Thank you so much. You really helped me out, and I couldnt be happier.Avoid the big orange Hell that is infiltrating the area, Airport Hyundai is the place to go.

Fast service plus car washed. Great bumch!

Very disappointed in Hyundai claim response. The dealership did a good job covering for Hyundai. Our car had the peeling paint problem that all white Hyundai cars seem to have. The dealership did the repair after Hyundai said no and was denied by the extended warranty company. I will recommend the dealership, but will not buy a Hyundai again.

The people at Josephs Airport Hyundai Service department are wonderful and always willing to answer all my questions. I have all my car maintenance needs handled at the dealership, i go no where else for the needs of my car. Great place.

I am very dissatisfied with my service experience here. I called a week in advance to set up a 1:30 apt to have multiple issues looked at on my Sonata I bought here. Over the phone I was told the apt should take 30 min. Upon dropping my car off on time I was told it will take 60-90 minutes. 2 and a half hours later my car was done and the issues that I had come in for were not fixed because parts needed to be ordered despite me explaining over the phone what needed fixing when making the apt. They fixed a recall that I was unaware of which to save all us time could have been fixed upon bringing my car back to have the electronic issue fixed they needed parts for. At no time during the time I was there was I provided an update on time duration or status of my car until I enquired after 2 hrs. The car buying experience 2 years ago was good and the warranty covered the issues with my car only having 37,000 miles but the service department experience was lackluster. I live an hr from the dealership so the options to pass my time were nill.

Wonderful staff, complementary coffee, a great warranty plan, and cars fit for the customer. When I first walked in here I was greeted and showed around. They asked me what I wanted in a car. Before I knew it the conversation switched to test driving. A little while later I made the first big purchase of my life at 19 and have since never regretted it. The service for my car is relatively affordable with great service, a nice waiting area, and timely mechanics. Highly recommended if you like Hyundais. Great gas mileage and wonderful onboard media device integration.

We live in Celina, Ohio and will get our service done in Lima only because it is close

I brought my car in for service and was immediately greeted. My information was taken and I enjoyed my time in the waiting room and also checking out the new cars. The sales people were very nice also.

Very welcoming and friendly staff.

They sold a protection plan that no one is willing to honor. I was told what it would cover. Bye the salesman. I looked on the website meets what it says but other dealership dont know knowing about it. Try to bring it to this dealer but the person that does only on mon and wed 9 to 2 .

If you come here, ask for Abby Robertson. She will do everything in her capable hands and then some, to help you get your hands on a quality car. I came in with the hopes of a cool certified pre-owned car, and left the lot with a brand new 2020 car. The Joseph Airport Hyundai team works wonders. Especially Abby.

Very knowledgeable and friendly staff. Not pushy and completely understanding and very willing to compromise to make you comfortable in the deal. Very very happy with my experience (i worked with Abby Robertson specifically and Seth in financing) and highly recommend them to everyone!

They are kind and courteous. They really do good work.

I appreciated the efficient service on my car. The waiting room is awesome and the staff takes good care of the clients.

I love my Hyundai and it has been a great car. However; the attention and perks definitely decrease while the cost of services increases the older your car gets. The cost of blue link - navigation all are not of value once your 3 -5 year period is over.

It is always a pleasure when I go to Joseph Airport Hyundai. Everyone is always pleasant and has the best customer service. Taylor in auto service is awesome! He always has a smile on his face and always willing to help.

To me there is nothing worse than purchasing a new vehicle. The sales personnel are usually pushy and overbearing, but I was lucky enough to meet Cat McMillian who made me feel so comfortable with MY decisions. She did not try to push me into something I did not want or need. I told her what I was looking for and the payment range I wanted to stay in and she went all out to show me what was available. If I ever need to purchase another vehicle I wouldn’t want to go anywhere else!