If your looking to shop for your new car or truck this is the place to come. Todd Ward the sales guy was amazing. He gaves us the best deal and good rebates. Our sales process was smooth everyone from the financial guy to the Manager Larry everyone was exceptional very attentive. Believe you me you wont be disappointed.Thank you all for getting us approved with great interest rate and affordable monthly payment.

Service department always friendly. I arrived 1 hr early for my appointment to have my oil change. It wasnt a problem. They took me in right away. This is the second car that Ive purchased from this dealership and will continue to buy by cars through them. Everyone is friendly and go out of their way to help you find the right car. No pressure sales. I like that.

I just want to share my experience and help others. I traded in my Jeep and got a beautiful car that I love, however I feel like I’ve been lied to when they gave me my trade in value of my jeep at 23,000 now their selling it for 36,000 you decide if that’s a fair trade or if I was ripped off it’s up to you I just wanted to let you know.

Thank you guys for your professionalism. Thank you for helping me get the perfect car I always wanted. 100% recommend you as the most knowledgeable people in this industry.

The Chevrolet Center is awesome. I have been a customer for many years, and will be for many more. The Sales, Service, and Parts Departments have always gone above to help me and get what I want/need. They are efficient and reliable. And even through this micro-chip deal, they do what they can with smiles on their faces. Great family-owned dealership and Id recommend them to anyone!

Smoothest, fastest process I have ever had buying a new car. The salesperson/manager were very courteous, explained all options and it was just an overall pleasant experience, I would definitely recommend

Brought my vehicle in for a front end alignment and they vehicle still pull slightly to the right and the steering wheel is not center. very difficult to get connected with the service manager that was assigned to my vehicle. I am still trying to get a hold a of them to get my front end realignment. if you take you vehicle there, i recommend asking for Tom.

The team at WH Chevy are world class. They offer white glove service always making sure I have what I need whether that is a loaner, ride or just a drink while I wait. Hands down the beat dealership anywhere.

Once again Chevrolet center inc amazes us. Bought the Tahoe and it was a great experience if you read my last review. Traded it back in for a surburban because we just needed a bigger vehicle. Called up Danielle and without hesitation she said no problem we will take care of you. She Was able to get us into a surburban at a great price. Went to the dealer and she had the paperwork ready to sign and we were in and out in 30 min. Usually not the case at a dealership. She was also able to switch out the gold to the black Chevy bow ties on the surburban before we picked it up. She goes above and beyond to make sure you are satisfied. It’s because of people like her we will be returning customers for sure. You will actually like going in person to purchase a vehicle from them. I would give them more then 5 stars if I could.

Todd Ward was very helpful with everything I wanted to know.Josh placed the order and did it exactly the way I wanted it.

This dealership is the best we’ve been to in a long time, very friendly staff and courteous.

Very friendly! Service and wait time amazing! Didnt just buy one truck from their but bought 2! Great deals and staff the best ever!

If you go here I highly suggest you see Justin Pellegrino he was super helpful and very friendly. You know how some places you go and the sales are pushy my experience with him was great. Other then my unknown circumstance Id definitely have worked a deal with him but when the time rolls back around Ill be back personally to deal with him thanks for a great experience!

I have a Chevy Trax that has now had to have the air conditioner looked at and repaired times, and now were going for number four. This time when I made the appointment I was told that I wouldnt get a rental car. I contacted corporate office and was again told that I probably wouldnt get a rental car because its out of warranty. As a customer who had to have the same problem fixed four times, it shouldnt be my problem and put me out of work until this vehicle is fixed. I deserve a rental car! So, apparently Chevy doesnt care about their customers and your satisfaction is not important to them. Dont buy a Chevy! Youll regret the purchase!

I had a great experience at Chevrolet Center. I came from Tampa to purchase a Chevy Silverado 2500HD. I was please to see that they did not add the Market Adjustment price adder of $2,000 to $5,000 that the dealers in Pinellas county were charging and their dealer fee was very reasonable as well. They were knowledgeable and courteous and just a pleasure to deal with.

Chevrolet Center in Winter Haven is all around best dealer I have ever been to. The guys in Service department are too notch especially Bo who took over for Mike Gardner. He has filled his shoes very well and is very knowledgeable. Give them guys a raise for the excellent work they do. The owners hired top notch guys to run that service department.

I came in & was met with a fast response to get my Oil change, no waiting. The car was done within and waiting for me within an hr.

The service dept has always treated me and my concerns with the utmost care and professionalism!Well done.

I was impressed by their honesty and being knowledgeable, it was easy and fast purchasing a vehicle.

Came here to get my car fixed and just scan for new cars. Bo in service was SO nice! And super helpful. Quickly got my car in to figure out what was wrong. Even fixed it the same day for me. Had other people tell me i needed to replace my whole engine when it was just a pump! As a young girl, I know how easy it is to take advantage of my lack of knowledge on cars, so they definitely saved me a few thousand. So grateful. Jack helped me figure out what I would need to come in with when i was ready to purchase a new car as well. Great experience, best dealership ive dealt with. So helpful, all great personalities.

This was my first oil change and service on my new 2020 Equinox. Everything was done to my satisfaction. This is one of the best autos I have ever owned, I am very happy with it.

Service advisor was very nice and excellent customer service. Waiting area is very nice and clean.

We’ve been searching for a new car for months and because of the combination of options we were looking for, we’d been unsuccessful. Spoke with salesman (Jack) and he was BY FAR the most knowledgeable person we’d spoken with during this entire process. Also, he was patient with us, and spoke with a genuineness we’d not gotten at ANY of the other dealerships we’d tried. It’s a relief to finally find a car, but even more comforting to find a go-to dealership for ALL our future car needs.

I had an extremely great experience! I have dealt with Chevrolet Center for over 26 years, wouldn’t consider anyone else!”

Josh the sales manager was amazing. He went above and beyond and did exactly what he said he would. Integrity is huge

Went in for first (free) oil change. I was greeted as if at a Disney resort valet service. While waiting your Superstar sales expert Danielle Ruttenbur stoped by and said hello and made sure I was well taken cared off and offered refreshments. Above and beyond five star service.

Tom Rosenbloom, provided excellent advice and Customer service. Thanks

Chevy Center is my go to dealer for vehicles and service. Their staff is very helpful and they take care of their customers.

All issues resolved. My biggest complaint was a misunderstanding by one of my employees who incorrectly relayed information to me.

When it was time for a new car, we didn’t have to think twice about who to call. Thank you Danielle, Dan, and Sam for helping make everything perfect and easy!And thank you for having a service department that is knowledgeable, flexible, and friendly. Bo, Rob, Mike, and the crew always treat us like VIPs. We love the Chevy Center!

Came in for service!!! Everyone was very friendly and service was top notch

I brought my car in for an oil change and rpm were high. Per website with the oil change come inspection including fluid top offs and brake inspections as well. Well they charged me 214 for Oil change and to tell me i was low on transmission fluid!!! I feel had they done the oil change first they would of seen my transmission fluid low and filled it instead of charging me 150 just to tell me my transmission fluid was low. And Im 100 percent certain they did NOT inspect my brakes because guess what they are bad. My wheel shakes when i brake. I will never recommend Chevrolet center for any service work!!! I paid 150 for Diagnostic you would think they actually find all the things wrong with it!!!

Robert and Tom at your Winter Haven service department has been impeccable couldnt imagine doing business without them.P.S. more $$$$$Sincerely,Steven Wells and Felicia Denham

Always Courteous and Knowledgeable costumer service.

Computer updates were needed. Covered under warranty. It did take over two (2) hours, which seemed like a long time, but the service tech did indicate they were short on service people due to COVID amongst the workers. The important thing is the problem appears to be corrected as of this time.

Oil change customers are happy but otherwise customer satisfaction means very little to the service center.

Tom was fantastic to work with. He made sure I had a vehicle to drive while mine was serviced and the recall was checked. He was great at keeping me updated and was very helpful. I’ll gladly drive an hour away from home to use The Chevrolet Center rather than using the local Chevy dealer that is 5 minutes from my house. Thank you!

Everyone we encountered at the dealership was pleasant and friendly, but Danielle made the entire experience excellent! She was great from our first phone call until we drove away in a new truck!

Had a great experience purchasing our 2021 Chevy Suburban Z71. I would highly recommend them. Definitely the most pleasant buying experience we’ve had. Danielle was a joy to deal with and a valuable asset to have on your staff. Big Thanks to Chevrolet Center and Danielle.

Employee who met me as I pulled up was very nice and courteous. Tom (as usual) was very nice and courteous. He not only told me I should replace air filters, but showed it to me with explanations.

Fix my problem fast but because theyre a dealer they are expensive.

Tom my service adviser did a great job telling me about future service that should be done.

My wife and I have acquired a number of vehicles from the Chevy Center in Winter Haven Florida. Our experiences in Sales and well as service have been second to none other. We feel that we are very much part of a family, our dignity and feelings are always forefront and we commend the Portlock Brothers in their dealership.

Starting with my phone calls and emails, asking questions about The Chevy Colorado, to the Day, I drove 2 hours, to purchase the vehicle at the Dealership, ALL GREAT! All the employees at the dealership were friendly, informative and a pleasure to deal with. I felt no pressure and would recommend The Chevy Center to everyone.

Robert, our service rep was fantastic! We are not from the area but was coming to town and needed a new windshield before we could continue our trip, he took care of everything, We found out we had an air conditioning issue after we had the car back and he squeezed us in so we could get back in the road! Thank you Robert and service!

This is the only place to purchase a vehicle. Family owned and treat you like family is so rare now a days. That is the experience from start to finish. I personally drive an hour and a half to bring my truck here for service because of the customer experience and level of service.

Danielle our salesperson was awesome, as well as all the employees we interacted with there. I would urge anyone looking for a fair deal and excellent customer service to go to The Chevrolet Center in Winter Haven.

Service was quick and Bo show me some other things are my car.

Excellent service. Jack, my salesman, is always knowledgeable and helpful. I needed something adjusted on my Traverse, and he got it taken care of for me. Service and detail departments did a great job.

Great service as always in a timely manner. Thanks much

Courteous, helpful, professional. I trust the team at the Chevy Center for sales and service. Jack in sales is our favorite.

I went in hoping for a 30 minute oil change (let’s all laugh together) but I was hopeful it could be done. He said it’s typically 45-1hr because of the inspection part of it as well, I still waited anyways. It ended up being my last day for a free oil change (that I didn’t even think I got after purchasing my car) so I’m glad I did! It only took 40minutes. Everyone was so kind. At least! 3 people offered me water or “if there’s anything you need let me know” I bought my truck here and I won’t go anywhere else. Customer service is amazing

Brought my truck in for a oil change. I asked specifically if they had wifi yes. The wifi was down. Okay I get that. But what sort of upset me was the lack of concern. I wasted over and hour valuable study time waiting. Time I needed to get assignments done. Then was the insistence that they had serviced my truck before. We are not from this area. My truck has never been here. Two stars for the beverage station.

Chevy needs to get it together. As much money as I pay on this 2017 Chevy Camaro at least have a loaner vehicle available when I have to get it serviced. Not to mention its Chevrolets fault the 8 speed transmission is failing and the dont want to replace it. I never missed a payment, was never late on a payment but this is the thanks I get

Scheduling was easy and servicing was done in the expected amount of time, very comfortable waiting area also.

Danielle Ruttenbur went above and beyond to find the vehicle for my specific needs, from beginning to end I felt welcome, special and appreciated. Both Danielle and Mr. Larry will work to insure you are completely satisfied, If you purchase you new vehicle anywhere else you will be leaving money at the table.

Service was quick and efficient. Staff friendly and helpful.

They got my vehicle in and out quickly with no mess

My sales representative Danielle was awesome! She was able to handle most of the process through internet and communicate via email as I work long hours . The process was quick and painless. Best experience I’ve had purchasing a vehicle.

Had car ready same day. When I picked it up it would have been great if they had washed the car

This dealership treats me like family, love it!

First time purchasing from Winter Haven Chevrolet and it was the best experience buying a vehicle my wife and I have ever had. We will definitely come back for future purchases. Thank you!

It was a good experience and they took very good care of it and got it back clean

Tom in service was friendly and patient. I did get the feeling they were working short handed as our lengthy discussion on the phone prior to the appointment seemed as tho the details of the appointment had been misplaced and we had to re-visit why I set the appointment.Very disturbing was after my scheduled appointment when I picked my truck up. I checked under the hood and could not visualize the brake fluid. When opening the cap, the fluid spilled over into the engine. It had been over filled. According to the manual, it said it could cause burning so I called the Service Dept. It took almost 8 minutes of people picking up my call and without explanation, putting me back on hold. Clearly, they need someone to answer calls. I was told by James that I was not to be alarmed. It would not cause damage being overfilled and that if I wanted to bring it back in, they would empty some of the fluid. Is it or is it not to be of concern?

Our sales person was knowledgeable. She found the exact truck we wanted. Excellent customer service.

Everyone was very friendly and efficient. The paperwork was ready and everyone went out of their way to make sure that my experience was the best it could be.

If I could give them 100 stars out of 5 I would! Immediately when we walked in they made us feel so welcome and comfortable! The sales team didnt act like vultures at normal dealerships! This was by far the BEST purchasing experience that my husband and I have ever had. Dan welcomed us right off the bat with a great big smile and awesome attitude. Danielle was our sales person and she was absolutely amazing! Such a kind person and was out for our best interest. Blake was our finance person and made sure that we had the best deal possible with the best interest rate! By far this an amazing place, I am and forever will be a Chevrolet customer only at Winter Haven Chevy! The team is very smart, kind and makes you feel like family! We didnt have to bargain or talk them down at all. They were on our side from the very first step. With a horrible experience just 3 weeks earlier from Lakeland Toyota we were very jaded and hesitant. I have never had someone like this in my corner and now I understand why this is a family business. They are the true definition of 100% customer service! I do no work there and they are not my family so please dont think that I am trying to boost sales. That is the reason why I added my new purchase picture! I will recommend them time and time again! Thank you so much Danielle, Dan and Blake! You are truly amazing! I couldnt be happier with my brand new 2019 Chevy Spark!

Everyone was very nice and helpful

Worked with us to get us a great deal and locate our new vehicle

Couldnt have been a better experience anywhere else. Danielle knew more about the 2020 Tahoe Supreme than I did. Upgraded from a Silverado High Country. Hurry down there because I traded in a cream puff. Friendly courteous staff. Dont go anywhere else. Family owned and very personable. Thank you.

I made my appointment online on Dec 30th for 10:00 am on Dec 31. When I arrived at the dealership, I was told by Robert, that they had no record of my appointment in their system and it may be a while because there were other vehicles in front of me. Furious that I even gave this service department a second chance, I had no choice to wait for my vehicle as it needed the 30k mile service, new wipers and batteries for both key fobs. The service online was $65 give or take, my bill when I checked out was $173+. Wiper blades for my 2017 Cruze Hatchback Premier were $100 alone. I also had a blown speaker that was under my extended warranty plan, but for whatever reason, there were none in stock and had to be ordered and now I have to make another trip back when it comes in. Im not even sure that they rotated my tires like the 30k mile service includes and they didnt even run it through the car wash. Im used to the STELLAR service I got in Henderson, NV where I purchased the car, once my speaker is repaired I wont be back, nor will I be purchasing another Chevy product in the future.

From the moment of arrival you can expect an exceptional experience as well as a large inventory, great prices and friendly staff who are willing to go above and beyond. Finding and buying a vehicle has never been so easy. I highly recommend the Winter Haven “Chevy” Center to any & every one!

Good service. Appointment went smooth.

I had an appointment and the service department was waiting for me. They serviced my vehicle while I waited.

Three weeks ago we bought a 2008 diesel and after purchasing it we began driving it started raining and noticed that there was water literally pouring in it was the windshield so called the dealer no response called again next day answered tried negotiating nothing referred us to glass repair didn’t even try to split cost have bought several different dealers and always want to make customer happy filling up the gas tank not them even spoke with other people who work for dealerships they have told me that was a terrible sale!!

Always polite and helpful. Very courteous. We are moving, and hope to receive the same quality of service.

Salesperson was helpful without being pushy

Great customer service, I like the fact that they dont just tell you the problem that was found but show you as well. Would recommend 100%. Have only dealt with the service department so no information on any other department related to this company.

Went in for an existing problem with vibration. Other dealerships failed to help me. Mike Gardner in service was a tremendous help and he went above and beyond to help me with my problem. He took his time and explained everything to me. I have restored faith in dealer service departments. Mike has definitely deserved my future business. Thanks again Mike.

They had no used diesel trucks. And had no price sales price on the vehicle.

As Alway great service

My wife and I had a FANTASTIC sales experience with our sales expert Danielle!She was fantastic from the moment I started my search on line, and continued her helpful, and professional salesmanship until I was happy with my choice, and beyond!Thank you Danielle! You were awesome!Chevrolet Center was great in all! Their entire staff made buying a vehicle from them easy, and friendly!I never felt pushed, or deterred from making my selection! Once I told my sales representative what I was interested in, and what my budget was, she worked hard to get me what it was that I was looking for!Thank you Danielle, and to the entire Chevrolet Center team for fulfilling our needs!YOU HAVE A CUSTOMER FOR LIFE!Thanks again!Patrick Costello

Tom was an excellent service contact for your dealership. He was patient, kind, and very knowledgeable about Chevy products and service.

I arrived early at 2:50 pm for a 3:00 appointment I scheduled the previous week. I waited a hour and a half before going in and asking why it was taking so long. There were apologies given, excuses made and the offer to take $10.00 off. I was told a technician member had died 10 days to 2 weeks ago and they havent found a suitable replacement. That being the case they needed to limit their scheduling not their ability to provide timely service. They over scheduled.The smart thing to do, to keep me coming back, would have been to comp. the entire service or provide a coupon for a complimentary oil change on my next visit. I want to support local business but when I trade in 2 years I will be looking at other Chevy dealerships farther from home.

I bought three cars from these people and Ill probably buy my next car from them too! The service department headed up by Mike Gardner its just fantastic. I know I should be looking around to save every last dollar on my new car and I I will but they are always competitive and the service department puts them ahead. I have no complaints at all with these people and Ive been dealing with them for about the last 15 years or so. If youre on the fence about using them give them I try and in the end Im pretty sure youll feel this way too.

If youre looking for a new vehicle, be sure to give Chevrolet Center a visit!! My experience thus far has been outstanding! I initially spoke to Danielle over the telephone and she was able to go into detail every incentive GM has to offer for my new truck. She is courteous and very professional. The numbers were lining up and I was eager to plan a visit and look at the particular truck in mind. Once I arrived approximately 5 oclock on a Saturday (near closing time) Larry and Jack greeted me as I pulled in. Larry is professional and straight forward with the buying process. Jack took the extra time to go over every detail about the truck before I drove off the lot, thank you!

AWESOME time, done in a timely manner, really appreciate that.

No problem. In and out. Great service department. Tom Rosenbloom does a great job.

Had my oil changed and tires rotated everyone there was so nice and the waiting area nice and clean and comfortable will be getting my car done there from now on.

After visiting some local dealers and getting the runaround, I made the call to Danielle and purchased the car over the phone and they valued my trade based on what what I told them. I arrived and the new car was ready. It was painless, easy and very professional. I highly recommend doing business with Chevrolet center in Winterhaven. I love my new Equinox! Thank you for the no hassle buying experience!

Everyone was pleasant especially the Service personnel Robert

I stopped in to have a key made and was quoted a price of $65.00 When I got the bill it was $137.74. Had I known the price upfront I would have shopped around. You need to make sure your customer knows the exact quote before doing any work and not misquote your work. You lost a sale on a truck.

A great place to get your Chevrolet serviced !

I purchased a new 65k truck and began to have transmission issues in the first couple thousand miles. I reported it to the dealership several times and they told me nothing was wrong with the vehicle. The third time I reported it they finally did the repair to the transmission. I received the truck back and was still having problems, I brought the truck back 3 more times and they continuously said it must be related to the lift on the truck and there is nothing wrong with the transmission it’s normal to be slipping during shifting, but I purchased the truck with the lift from the Chevy Center. Chevy Center put the lift and the tires in the truck. Over the last couple months I have tried to get my truck back into service and they keep telling me there is no loaner cars and they would reach out to me when there was one available that was almost two months ago. I find it very hard to believe there are no loaner cars over a 2 month time. I finally went to a different dealership and they noticed the problems immediately and did the repair. I will never purchase another vehicle from this location and never go back for any service issues. I hope people read this review before you spend the amount of money I did at this dealership.

Expensive! But I was prepared. I still have a problem with my horn, they offered to fix and diagnose on a followup visit. Great customer care.

Let me start by saying my family has used this dealerships for 30+ years, never had issues with service! Unfortunately today I brought my vehicle (that I bought from them) in at the scheduled appointment time after making the appointment a week in advance in hopes that it would go smoothly and I’d have my car for work later in the day. I waited 2 hours for them to tell me they needed to order parts. I can understand the short staffed after the holiday but come on 2 hours for them to tell me “we’ll call you when the parts are in.”

The maintenance department is awesome! Tom is the best. I had to have a new engine put in my truck. Tom kept me up to date with everything.

Had a wonderful experience purchasing from James.

They did a good job on the repairs

Wonderful customer service! Coach was kind and knowledgeable in helping to find the perfect vehicle for me! Jason Sellers was also very kind and helpful! I will definitely recommend my family and friends to visit the Chevrolet center in Winter Haven!