As today was my first day using All Storage, I can only go off of my reserving and renting my storage unit. Reserving my storage unit online was a quick and simple process. I was able to take advantage of some online specials that further enticed my decision to rent a storage unit there. When I arrived at the facility, the employee there was very professional and courteous toward me as she not only explained the different types of storage units, she personally showed me where the available units were and how to access them. The jury is out whether or not this will be a good experience in the long run, but today went off to a good start.
The worst storage ever!! I paid over $3k to have my entire house in a climate controlled unit! When we bought our house and went to get our stuff, this is what we saw! We lost sooooo much stuff because of mold! When I went to talk to the assistant manager, she said she had no idea what could’ve happened, but she thinks it’s from the pipe because she could see the rust on it. She then went on to tell me that the same thing happened to another lady in another building. All they could do for me was to give me the insurance instructions to file a claim. I immediately did it as I was still in the building. Several weeks later, after I called MULTIPLE times, sent follow up emails to the claims adjuster I finally heard back from them! They told me my claim was rejected because it “just looked like mold” and nothing else!! Well how do you explain how the mold got there? It wasn’t there when I took left it there. I’ve tried calling the storage multiple times since then and there is NEVER a manager to talk to. This is the most crooked storage I have EVER dealt with! Never ever use them! I have plenty more to say, but for the sake of everyone’s time, I’ll end it here. #thisishowtheystorage
Very clean the prices are very reasonable and the customer service is excellent. And its all climate control
Wonderful place! Safe, cameras all around and no one can enter without a code.. Has lights inside which helps work there if I need to after hours. Has a roof so I dont have to worry about rain if I decide to put my stuff out momentarily. ... and most importantly Wonderful staff, especially Marie. She was very helpful with a very high good customer service. Many thanks. Glad to lease from them. 7 🌟
All Storage came through in a big way for us when were trying to convince our mover that a large moving truck could fit in the storage. Greg from All Storage talked to over mover and convinced him. This storage is spacious and the facility is clean. We have been pleased with the customer service so far.
Great customer service, will definitely recommend them any day. Very satisfied with their services
Great place! Very impressed the bathrooms got cleaned. About a week ago, the Beth rooms were filthy and had graffiti everywhere! I’m so happy to see they are clean now!
Jeny was AWESOME! Very detailed and so helpful. The walk thru of the details and getting set up was seamless.
Excellent place to get a good storage unit....they have different sizes that fit your needs.
Jeny was the absolute best at helping us. Super quick, easy, and comfortable. 10/10
They are very good at communicating with me when I forget to pay my fees on time. My lifestyle is very busy so I dont keep up with bill dates well. They dont charge crazy fees and have you in auction after 1 month like Public Storage. I’m able to manage well with their units and I love takin advantage of there unit promotions. Can’t beat that!!
Jeny was great. Very personable and friendly
Christian and Amanda are so helpful, friendly and informally professional that made the process easy. The facility is clean and easy access for me inside and from the freeway. I LUV that it is climate controlled. I would recommend this location to anyone. Thank you!
Excellent choice! Facility is clean, staff is excellent. Very friendly and accommodating. Feel very safe going after dark. Highly recommend!
This place was awesome, Marie was very helpful and helped us out with renting a storage will for sure stay here for a good amount of time.
Great friendly customer representatives. No complaints at all. Would recommend.
Jeny had amazing customer service, definitely recommend!!!
Always a clean and easy access to my unit, never felt like my property was unsecured. Staff is always respectful, considerate, and just simply professional......well appreciated, thank you.
Marie and Ryan helped me and they were super helpful. Ryan was very patient with me and explained as many times as needed 😀. Looking forward to storing my belongings
I give all storage 5 stars for their willingness to help their clients. Their staff is never too busy to help. Greg and Amanda have help me with all of my needs and questions for more than a year. I highly recommend all storage I 20 for your storage needs.
Very clean facility. Excellent service. Never had to worry about anything
10 STAR SERVICE!!! Walked in to inquire about the facility and their units. Christian and Greg were WONDERFUL and VERY HELPFUL! They are very professional and have AMAZING customer service. They both made this experience really easy and were very patient with my crazy questions and scenarios.Really liked that it’s a super clean establishment and the indoor parking I opted for is going to make this move easy.PS. They have moving supplies for purchase if you need.Thank you Christian and Greg.
Great place to have your storage, they take care of you here
Great service!Had to switch units and Greg was a great help and had us set up in no time!!
Ill storage great place to store your whatever you have that you need
Good service, clean facility very knowledgeable and helpful!
Staff was really nice. Convenient location and clean.
Jeny was awesome!! Thank you!
This is a great facility, super friendly and helpful staff. Mark was attentive and made the whole process super easy. He even gave me a tour of the units. The storage units themselves are awesome. Tall ceilings so everything will fit no problem and climate controlled so I don’t worry my stuff with get damaged. I will be recommending this location.
Marie was very helpful and patient, she answered all of my questions.Thank you!
Marie... is number 1 ... This is the best storage experience I ever had... GO ALL STORAGE GO!
First, let me say... THANK YOU CHRISTIAN FOR ALL YOUR HELP. I have a storage at this facility off I-20, my key to my lock somehow came off my keyring. When I called customer service I was advised that they did not have lock cutters to remove the lock. I was needing to get in my storage because I have a funeral on Saturday and what I needed was in this storage. I called a friend which had bolt cutters and we did everything to get it off and it wouldnt work. We called to see if anyone could help us out and Christian was at work who was AWESOME. He worked on the lock until it came off. Most people would have given up and said call a Lock Smith but he hung in there with us and when the lock came off I hugged him and told him he was the best.
Greg had wonderful customer service!!! He was super helpful, kind and polite. Showed great professionalism, I would definitely recommend them to someone else. If I could give them more stars I would.
Greg was very helpful today got me all set up with my storage. So glad I pick this place to bring my personal items to. Thank you again All Storage
I reserved a unit today and was greeted by Greg once I arrived. He was able to explain with great patience and detail every step of having a storage unit with them. Very pleased so far.
Very clean, nice staff, I was able to set up the storage building and all the contracts electronically over the phone and through email so I didn’t even have to go into the office.
Great service as well as easy experience
Very nice and new facility. Air conditioned and with huge industrial elevators. They provide large heavy duty carts so you can roll all your stuff from literally from your cart to the locker (and vise versa). Well illuminated and security cameras everywhere. It may not be the cheapest but most likely the nicest I’ve seen.
The staff is amazing!! Very friendly and helpful! It is always clean, well kept, no issues. First time having a storage unit and I am so happy it is with them!
Great manager and very polite😁
First service was great so I had to come back. Have an excellent customer service.
Great customer service, doing hard time in this pandemic they worked with us with no hassle OVERALL GREAT EXPERIENCE 👍!!!!!!!!!! HIGHLY RECOMMENDED 👍
Very helpful and very fast. Will use this place again in the future.Ok not only is this place the Friendliest storage place in DFW, but it’s also the Cleanest and I do mean clean..I was stunned when I went into my storage unit for the first time. There is plenty of room to turn the corners with big items. And it smells clean, I could not find a Spider Webb or anything, I am still shocked at just how clean this place is and for the price and security,,, it’s the #1 place for all the storage you will need..
Jen was really really Great 👍
They are super sweet and so easy to get all questions answered ! 🥰
Very helpful. Our first time getting a storage unit and it was seamless. Walked us through the process. The facility was clean and organized. Would recommend!
Great service from Greg! Very informative and great!
I would like to say this was a very easy and seamless process. I needed something quick and easy to access as well as climate controlled. They all storage facility on I 20 was awesome. The pricing was great and getting in and out of the storage facility was also very easy I did everything online which made my process that much easeier
When I first transitioned to Texas from GA in September, I had a 26ft moving truck and a hitched car. I hadn’t secured a place to live yet, but needed expedited assistance. I was referred to this facility. It was a blessing. The staff was very patient, helpful, and thorough. This assisted in decreasing my level of stress at this time. The facility is and was clean, user friendly and affordable. Upon moving out, the staff upheld the same hospitality as they did upon moving into the storage. I greatly appreciate everything. Thank you.
This place is awesome. Helped with all that I needed. Gave me a great deal.
The storage is very clean. Easy access from the inside. I do like the fact that I can drive in out of the weather and still add stuff to storage or take away with out worrying about the heat, rain or cold. They give you a really good deal here. Brittany helped me pick out the right storage and location. Whatever you have questions about she has answers for you. Great place to store your items and also feel safe as well. Today 04/14/2020 when i talked to Kelly, she was helpful to explain to me how to fill out this review. Thank you both for your help. Greg was helpful and letting me know who I talked to by name so I can include them in this review. Thank you again.
This storage unit has by far been the best I’ve done business with. My experience went smoothly and the employees are professional and kind. The facility is always clean, there are more than enough dollies and the elevator makes for an easy move on top of that it stays cool. I was 1 day past the grace period on moving out and they waved the charge for that day. I would recommend this storage facility to others.
All Storage is a fantastic storage facility. Nice, new and clean. The storage units are top notch and they make signing up and storing so easy! Very friendly people working and I would recommend to friends and family easily!
Greg went above and beyond staying late to help me decide on which unit to get with the best deal. He even looked into other nearby facilities and said he could rent us a unit from another location that was already closed. He had so much knowledge even about the other location having a different kind of lock. He was very professional and I could tell he knew his job very well. I feel honored to be treated with such respect, dedication and patience to meeting my storage unit needs.
Who can pass up Buy 1 month, Get 2 Free?Brittany is so helpful when trying to pick the right size for a storage unit and getting the contract in place over the phone due to COVID-19.Storage facility is immaculate, with an elevator and restrooms!First time to rent a storage unit and very happy with All Storage inside & out!
We loved working with Greg !! He was very professional and gave us everything we needed to know to get started with moving out things in to storage ! We definitely recommend this storage facility!
First off... Love the box building...so nice and convenient I20. Great customer service. The man @ front desk showed the different sizes before renting. Great deal...2 months free.
Awesome experience! Fast, clean,safe, accessible.
Greg was super helpful with our two units. Super clean, love the cameras and the customer service!
Great Service...fast and Friendly didn’t disappoint Greg was the best !!!
Very efficient and friendly, I had a previous unit here and it was a great experience looking forward to this one being also.
Very kind staff and friendly atmosphere! Very clean environment.
Wonderful experience! The facility is nice and conveniently located. Melanie and Brittney (I apologize for the misspelling) were so helpful and I’m really looking forward to trusting this business!
The lady behind the desk was very very nice and very consistent in a very hard worker honest system me and my wife. We are very very happy customers very clean place she does a very hard job around there all by herself.ty Brittany
Sarah was very helpful and communicated throughout the whole process! Such a convenient storage facility.
Met Greg, this guy is the most amazing person to meet. Im so glad that we chose to do business with this place again thanks Greg 👍Thanks to Christian and Liz, they got us setup very quickly and they were so helpful from help setting up our lock to making my wife and I feel very comfortable and welcome to All Storage I-20.
Great Prices, Great service.
Great Experience. Fast and clean environment. Will rent again if I needed.
This is our first time actually renting a storage. Its very clean, spacious and the employees are very very helpful!Storage#3228
Greg from the front office is absolutely amazing! The units are awesome, facility is also extremely clean and well taken care of.
I went into this place not knowing what to expect and Greg did an awesome job making sure the process was as smooth as possible! It was also a quick process and he made sure to explain all of my questions very thoroughly. I highly recommend this location!
I have been renting a climate controlled unit from All Storage I-20 for about 6 weeks, and I have had an absolutely excellent customer experience. The facility is clean and the layout is great for ease of access. The staff is very friendly and helpful. The manager honored the online pricing and even waived the late fee when my payment didnt go through on time. I highly recommend All Storage I 20 for your storage needs!
Great customer service, always helpful. Place is clean
The second building is new, Its very clean, No rodents as far as i can tell. They have great deals such as 2 months free even if you decide to stop storing items at that location. The employees are very customer oriented and can hold a conversation, They are very friendly and informative.
Jordan was very professional and informative. He was kind to my family and I and explained everything in detail and made us comfortable with my new move. He was the only employee there the entire shift and I feel he deserves a raise the way he handle his workload quickly, efficiently, and with great confidence and grace. Im new in town from Lubbock TX. Jordan made my big move less overwhelming for me. Give the man a raise. :)
I really like this place. The staff is really hospitable with helping you transition. I recommend anyone to this location.
All storage in Arlington has been great! The facility is always clean and the staff is incredibly helpful. If you have any storage needs this is the place to go.
I love this place!!!!! I reserved, and rented my storage unit all from my PHONE!!!! It was quick and easy!! Plus I received two months rent FREE!! Now that’s a deal!! This place is super clean and in a great location!!! I highly recommend this place!!!
Clean and safe temperature controlled
Sarah is a amazing person to talk to, very helpful. Storage space is amazing
First the store is very clean you can tell they clean with Clorox. The staff is very nice, always have a smile and very helpful with what you need for your unit. The units and the ground are kept very clean. Had a grate Experience. I can tell you’ll like your job. Keep up the good work. Sharonda
I absolutely love this facility. They are so professional and nice. The storage unit is also nice and clean. I would recommend this Storage facility to anyone needing a good place to store your belongings..!
Marie was VERY HELPFUL!!! ☺️☺️☺️
Sarah was really helpful at getting us a storage fast and at the right price! 😁😁
From the very beginning Greg has been so friendly and very knowledgeable about the property. He made our decision very easy and Jason ( not sure if that is his name), but he was also very helpful and willing to help. Only 2 weeks in and we have very happy with our decision.
Great place and great prices
The best Storage facility in town,and the best rates..The Staff is Awesome. Brittany is the Best..
I walked in and they had my paperwork ready to go. Really helpful suggestions on keeping my property safe and undamaged. I recommend for anyone needing self storage.
Great customer services answered all questions, super friendly!! Highly recommend!