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The Autobarn Nissan of Evanston
1012 Chicago Ave, Evanston, IL 60202, United States
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The Autobarn Nissan of Evanston
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Sy
Review №1

I wish that I could post something positive but I cannot. My experience was less than desirable. I will not be returning to Nissan in the future. Better service elswhere.

Ki
Review №2

Alejandro Atunez & Robert Hamilton were, by far, the best Ive EVER dealt with when purchasing a car. They both went above and beyond to ensure I got what I wanted, and that I got the best deal! I will never shop with anyone else again when I purchase others cars for me and my family! They surpassed all of my expectations and made this a haggle-free experience! I will tell all my friends/family about my experience!

Sa
Review №3

We live 7.5 hours away and probably will never return to this dealership, but they were fantastic. I wish this dealership was in Clarksville, TN. They made the process easy and quick which is what we were wanting. They had the exact car we’d been looking for for months and decided to make the drive to Chicago to get it. This dealership is fantastic and Alex was awesome. We just wished it was closer.

An
Review №4

Great service! Staff does a great job of alerting me of immediate needs vs. items that will need to be serviced in the near future. Really helps with budgeting!

gi
Review №5

Air Conditioning was not working properly, Work was performed and Service Reps were Friendly, Kind, Respectful and very Knowledgeable! Always kept us informed and went above and beyond to help!

Jo
Review №6

Tire went flat as I parked at work. Needed an appointment for new tire after 3:00 pm. They squeezed me in for 3:30 and I was out by 4:45pm.I was very pleased with their accommodation for me and the end result!

pa
Review №7

Autobarn Nissan given me a 4 oil change and tire rotation service free when i bought the car. But every time I am going there no one hearing that. They told me you do not have free services. They want to do pay me for this services.I have all written document and sales and financial manager told me that 4 oil services and tire rotation. But Every time I have to explain them every time and its frusteting to me every time.I went for services I told them my seat belt alarm is not working. I bought the car 3 month ago. Is 2019 Dec. manufacture car. They said Car do not have features. I feel like they given false information. They did not solved car RPM problem.I feel like that I spend money and did not get anything.I never preferred to go AUTOBURN NISSAN.

Li
Review №8

Ive been to many places, and this is absolutely the worst. Be ready to be ripped off, and be recommended thousands of dollars of repair that you dont need. I get my car inspected here, Autobarn said my car isnt safe to drive and recommended thousands of dollars for repairs. I took it to multiple other places to get second opinions. All the second opinions checked out to be the same that I dont need any of the repairs Autobarn recommended. I will never come here again and will tell all my friends and family to stay away.

Al
Review №9

Took my car in for a key fob that wouldnt work. Got updated few hours later that ECM ( computer unit) was needed and would be overnighted by Nissan.Was never offered a loaner and my car was kept for 3 days. (Fri-Mon)Called 3 times Sat morning and never got the manager Tommy to call me back. Had to go in on Monday morning just to be told they just got the ECM unit and were gonna work on it. Still no loaner at that point. Got my car at noon and will never be back.

Va
Review №10

I totally recommend! I worked with Eric and he helped me to get a great deal, made the paperwork much easier and is always available to help, guide and answer all my questions!

Zi
Review №11

I like this service center. They are very accomodating and friendly and the service is quick.

Li
Review №12

Great services and always let me know what I needed to fix next on my car. Sometimes my days are busy, but they always call me to let me know my oil change is due and any other things needs to be fixes.

Ll
Review №13

I never leave reviews, but after purchasing a car here and having had interacted with the stuff I feel is the least I could do. My first contact was with someone(Shannon) through text messages, and she was very quick to respond and very nice and understanding. The second person was Alex, he was great! very nice and genuine person who actually cares to help you out. One of the managers(cant remember his name) was very nice and with an easy outgoing personality to him; he met me down with a good deal for me and the dealership. The closing finance guy(also cant remember his name) although our interaction was short, he was nice and outgoing as well. My boyfriend and I came with his daughter and the stuff were nice and warming to her constantly giving her some attention--she even got some candy! Overall, the costumer service in this place is a 10/10.

S
Review №14

Wonderful experience!Highly recommend checking it out if your looking to purchase a car. Alex and Louis are excellent people to work with, they were professional, easy to talk with and are not pushy as other salesmen can be. Louis the finance manager provides excellent customer service experience and goes over all big and small details with his customers and more importantly goes the extra mile to satisfy his customers. They are extremely knowledgable.Definitely will be coming back for our next purchase!!

Ca
Review №15

Customer service is amazing. Detailed information on the visit. Staff very knowledgeable about everything about your vehicle. The communication is extremely important when service is being done. LOVE 💘 THE NEW LOCATION!Year 2 with my Nissan 2019 service is amazing thanks for the quick and efficient service thanks to the staff at Autobarn Nissan service !

Ba
Review №16

The service was excellent. Yessenia did a great job.

ha
Review №17

They did a great job and will give some suggestions. We can leave the car there for repairs, until the repairs are completed, they call us to go back.

Je
Review №18

Everything was very good. They communicated very well and met my expectations.

Da
Review №19

Very professional and courteous. The best quality, dealership warranty, maintenance and repair work.

Lu
Review №20

Vince was a great guy very welcoming and I feel so bad his boss I forgot his name worked so hard to get us the best deal that he could. But I can say my mom walked out happy and I’m glad she loves the car

Je
Review №21

My experience at The Autobarn Nissan was fabulous ! Joe Haas is great at what he does and will have me as a loyal customer ! Thank you Joe !

Ge
Review №22

I had my car looked at very quickly. The mechanic and representative honored my manufacturer warranty even though I had concerns from the previous owner. I even went to multiple other Nissan dealerships that gave me a hard time, but this one actually took the time to listen and understand my car concerns! I came to them with a clear description on what was wrong and they focused on it. I live in Indiana and drove all the way to this one!

An
Review №23

Great service! Was able to give me a detailed plan of upcoming needs for my vehicle, and a comprehensive plan for when these services are necessary.

Ri
Review №24

I have been going to The Autobarn of Nissan in Evanston since I purchased my Altima in December of 2018. They are friendly and courteous. I had an appointment for May 12 but on May 11 I found myself in the area so I called the Manager Joe and asked if I could come in today and he accommodated me right away. Work was done and I was on my way home in no time. Ill always use them.

ZI
Review №25

I recently purchased a vehicle with the help of general manager Sam. I have to say, it was by far the best experience I have ever had! I got a great deal, Sam made the transaction smooth and quick. Great customer service, very informative, patient, and super NICE! I will be referring all my friends and family, Highly recommend!! 👍🏼👍🏼👍🏼

mi
Review №26

What a wonderful car dealership to work with. I was in need of a compact car because I have high anxiety over driving so nothing too big. John, the salesman helped me pick out the best car to fit my driving needs. I’m so comfortable in the Toyota Corolla and it drives smoothly. I can’t thank him enough and I appreciate all his help, guidance and knowledge. His patience made me feel at ease. Very friendly as well!

Ch
Review №27

Had a good experience purchasing a 2018 Alfa Romeo Guilia from Autobarn Nissa of Evanston. Our salesman was Mo Allam and he worked great with us considering we were coming out of state to test drive then later buy the car. If you’re going to this dealership ask for Mo!

Jo
Review №28

Great team over there. Sam, Eric, Edis, Ryan... Completely took care of me. Came in on a Friday night just to get a value on my trade-in and walked out with a new car. They made me a great offer. Fast. Friendly. Definitely recommended!

Ne
Review №29

The repair/service center was located in the same location as the dealership in Evanston. That is no longer the case.When I called to schedule maintenance in my car I was not notified of that.I drove to the Evanston dealership and then I realized that I was going to have to chance my plans for that day as I had to drive to the repair center, the person I spoke to at the dealership could not understand why I was upset and was in fact confrontational.When I finally arrived to the repair center I had to wait almost an hour before I was given an estimate and was told that the repair center was going to be open the next day (Saturday) until 7PMWhen I returned the next day around 6PM the repair center was open, I walked into the office and the space where the cars are kept but there was nobody around. I walked back to where my wife was waiting for me in the parking lot and she told me that the website said the repair center closed at 5 not at 7.I could not get my car until Monday afternoon.I have been a Nissan costumer for over a decade. My previous interactions at Nissan were pleasant but I am very disappointed at the lack of communication. professionalism and costumer care that I experience from my latest visit at Nissan.

Ch
Review №30

Good service, transparency on recommendations and accurate (quote matched bill). Easy to work from the lobby too

Li
Review №31

Angel is an excellent salesman that goes out if his way to make sure you are extremely happy. Buying a car online was scary for me but Angel was always there to answer any questions I had.I highly recommend him (5 star service!!)

Ch
Review №32

A day early, clean, and well done. Good, accurate, friendly guys to work with. Hundred percent. Little pricey, but on the other hand a lot was covered on the warranty so we’re happy.

La
Review №33

Everyone was friendly and very helpful. I never experienced great customer service and the process moved quickly

Ji
Review №34

At every step of the car purchase process, there is a most competent agent of the dealership helping you through the process.My best experience with car purchasing yet.

Le
Review №35

I was kept informed throughout. All took great care to fix the problem ( which was quite time consuming). Friendly and polite service.

Zo
Review №36

I purchased brand new Nissan Sentra 2018 from Autobarn in Evanston.It’s been 12 months since the purchase date, and there is a rust forming with the bubbles under the paint on my trunk door above the license plate(see attached).I went to Nissan to complain about this factory error but they did everything to not plead the guilty, with the main excuse that my rusted vehicle is rusty because it has 30k miles on it.What does the engine has to do with rusted trunk????Is this supposed to happen after 12 months of purchase on every car????Here is another situation.Since my purchase for the first time I used the brand new car jack from my trunk in order to fix and replace the flat tire.The mechanism inside the jack started to bend over and the car almost fell.Luckily, my tire was on.I went to Nissan and told them about this problem and they told me I shouldn’t worry about it and there is a warranty on this type of problem.They told me that I need to bring the old one and they will order a new one and they will let me know once they have it in stock and when is ready for pick up(see attached).Today I went to Nissan and they asked me to give them an old one and offered me to seat for half an hour.What happened is, they gave me back the same one corrected with screwdriver.Most likely, I will hire a lawyer regarding the case and experience with Autobarn of Nissan in Evanston.

Ka
Review №37

I had a great experience buying my new, used suv. The buying process was transparent and I left with the car I wanted. The sales staff were friendly and knowledgeable. The atmosphere was clean and I felt safe buying a car during the pandemic.

Mi
Review №38

Bought another car from Richard Fisher’s Autobarn Dealership. This time Nissan of Evanston. My experience with Sam Mustafa were fantastic. From responsiveness to delivery, just great! Thanks again guys.

Da
Review №39

Really friendly people. They dont beat around the bush and will get you a new car with good prices.

Tr
Review №40

The sales representative Ahmad Garner and the financial advisor Lewis were nice. They answered my questions and made me feel better about my purchase.

Me
Review №41

Buying a used car at Autobarn Nissan was a super-easy and even joyful experience. Eric F was attentive, knowledgeable, and helpful in all respects. He even jumped the battery on my ancient trade-in! And Robert H made filling out the financial paperwork painless. I will definitely return for my future car needs.

Ch
Review №42

I was always told to take the cheaper route and dont go to the dealership to get your car fixed. Ive had bad experiences going to a Nissan dealership until I came here. These guys have been amazing! They gave me a handout of what I need to do to my car to get it back to top notch and Ive really enjoyed the journey. They assure me that problems are resolved and they communicate. They will continue to get my service.

La
Review №43

The service was fast, but more importantly I was helped by Joe, and he remembered what the situation was with my car from my last visit, not because of reading notes, but he genuinely remembered. Dealing with Joe is like dealing with someone at your neighborhood shop, he’s genuine and truly cares about customers. We could easily start bringing our car to a cheaper place for oil changes because our oil change package has expired, but the customer service Joe has offered us has kept us coming back to The Autobarn Nissan.

Ba
Review №44

My experience at the service was stellar and to My utmost satisfaction!

Me
Review №45

Joe is great in the service department! The repairs were very thorough! My car drives like new again!

El
Review №46

I found my new car through carfax, and spent some time at previous dealerships before I found myself at Autobarn. For a first time used car buyer, I was lucky to have Eric Fragassi there to help me. His input looking at both Honda and Nissan options was indispensable, and he was essential to me making my decision to go with a certified used Rogue Sport. Kendrick, the sales manager was also a joy to work with, and both of them made sure I was informed and understood what my best financing and benefits options would be. I didnt think used car shopping could be so pain-free, and count myself lucky to have found the rarest type of car salesmen - straightforward, trustworthy, and good-humored.

Da
Review №47

Got our first car today! Everyone was very kind, personable, and patient. They worked with us to make it happen. Thanks for the positive experience.

K
Review №48

Team was very helpful and made it easy to understand the repairs my car needed. When we realized I would have to leave early to make an appointment, the team gave me a complimentary rental car so I could go about my day. My car is already performing so much better and the team was able to find me savings with a coupon and a reminder that I actually had an extended warrantee! All in, I was able to save $550.

St
Review №49

I have had my Nissan Murano serviced by The Autobarn Nissan of Evanston several times. Each experience has been great. The staff is very friendly, communicative and professional. Its a pleasure going there and the work has consistently been solid.

Ch
Review №50

I had a great experience at Evanston Autobarn. I called about my battery acting up and was worried my car would die while out doing errands. They got me in the service dept. within the hour, gave me a fairly quick overview of what the issues were, got me a really nice loaner, (super clean,) and I got my car back the next day with no issues/no wait. AND.... they cleaned my car which was an added perk! Its the little things that make me happy!!! Very nice experience and great service center. And Brian (Bryan) was fabulous at explaining everything and answering all my questions. Thanks again!

Am
Review №51

The sales team was outstanding. Didnt try to force me to buy another car, really worked with lenders to find me the best rate 3 times. The service department there is horrid a few years ago and I swore I wouldnt go back. Then I saw a car that really fit my needs and they had the best price at this dealership. So glad I gave them another chance. Kept me in the know the whole time and never made me feel like my concerns were unimportant. Incredibly friendly and professional from start to finish. Make sure you find Juan for you sales needs, he went above and beyond for my family and made sure we were comfortable. Hes really a genuinely great guy. So glad I went here before any other dealer.

Am
Review №52

Vince was very helpful and made the process go smoothly.

Ti
Review №53

You all are amazing, the new facility is great and huge!! Service is always on point and the staff is super chill and accommodating. Will only go here to my car serviced and sometimes washed!!!!

Tr
Review №54

I had no trouble getting times for a service appointment. The staff was friendly. they were done with the work earlier than expected. My car was washed and sparkling when I left.

Sa
Review №55

Bryan was amazing. He was so efficient and helpful. He communicated clearly and regularly and allowed us to pick up the car at our convenience. I hope to work with him again.

Fe
Review №56

I stopped by the shop recently for some minor help which was immediately handled; but what amazed me was the level of expert service with humanity and understanding. Cant praise them enough!

Mi
Review №57

Thanks Autobarn Nissan for the recent service for my Murano. Appt was easy to book, the wait wasnt bad and I appreciate the text update when car was almost done. Bryan always professional and courteous. Doesnt oversell service if I dont need it yet. I appreciate that.

De
Review №58

To be clear, any person or dealership that practices and deceived customers should be held accountable and reported for predatory violations, which I have submitted already. It was my first time visiting and interacting with this dealership, and due to their handling of my visit, it was my last. I pre-arranged an online service appointment at Nissans request to have an open and unresolved safety recall addressed with my hood latch on a 2014 Altima. Along with having their complimentary 27 point inspection offered via their websites service center.Upon arriving and speaking with someone to reiterate my visit, I verbally communicated back my request to have those two items submitted online checked out and nothing more. Two hours later, after waiting in the service lounge, I received a text from this dealership stating they needed me to review and approve/deny services to be performed. Upon opening the texted link to the service report of my vehicle, it started towards the top that I had authorized for an oil change and tire rotation in the $80+ range. I walked over to the service center desk and spoke to someone sitting there and asked them why I had been charged for a service I did not ask for and was never verbally communicated to me. This person asked me did I or did not sign the iPad with my signature. I said yes, but the iPads screen was rolled down to where I could only see the sign portion, and the service person had covered up what apparently had services selected I did not ask for. I stated that I would not pay for a service that I did not expressly ask for, nor did the vehicle need as this same service had been performed back on 4/1 by another dealership.The person at the service counter who asked me whether I signed to this service said they would need to speak with their assistant manager. Some time goes by before this person comes to meet me in the service lounge and state that he himself is going to pay for the service performed and that I would not be charged. I reiterated that while I could understand him saying this, it did not address the fact that no way approved such service to be performed; no, was I liable for whatever happened. As the person walked away, they turned around and stated, well; there was no way of knowing if that dealership used genuine Nissan parts and oils, so it was of benefit to me. As if that was some form of justification for trying to guilt a customer into paying for services they did not need or want. More time goes by again, and the person who checked me in and signed me up for this service states my car is ready and hands me my key. They state that the dealership performed an oil change at no charge as a courtesy in a condescending tone as they walk away.All in all, I was there over 3.5 hours for what should have been less than 1 hour in total based on comparable service-related times and contacting another Nissan dealership. I want to note 3 other customers there who were frustrated and verbally expressed their concern about handling their vehicles to service center employees.

Do
Review №59

This was, by far, the least painful buying experience Ive ever had! From our salesman, Larry Wolfe, to manager and master negotiator Jon Fusha! To the incredible finance team - everyone we dealt with was professional and easygoing. And I walked out with a beautiful Rogue Sport! I would not hesitate to recommend this dealership. 5 Stars all around!

Da
Review №60

Great deal on 2019 Nissan Sentra thanks to Marco Vazquez and there finance department.

sa
Review №61

I had my car serviced twice there now twice and the service is always excellent.Bryan called multiple times to update me on my car and the work was done extremely fast . Thank you .

Li
Review №62

I called to make a recall service appointment. Very professional and efficient. No run-around.

De
Review №63

The employees are the best. I’ve never encountered a problem with them since the 1+ years I’ve been going there.

Pa
Review №64

I had a wonderful experience buying a 2020 Nissan Rogue from the Autobarn in Evanston. The process was quick and easy. Everyone was very helpful especially Sales Consultant John Adamidis.

Ba
Review №65

Very good personal care. Shana was outstanding in keeping me advised of my cars progress and what needed to be done. However I expected to spend a lot less than I did. Im wondering if I should have checked with other mechanics to get their price. I WILL do that next time. It is known tha dealers charge more than others.

Bl
Review №66

Alex and Lewis were great! They were professional, helpful and patient as I decided on my new car.

Di
Review №67

Thank you John you did really well and I am very happy ith my car.

La
Review №68

Last month I purchased an Audi Q5 from this lot. As I drove it home I got an oil pressure warning light. I took it back the next day, they confirmed the problem had been fixed. The other day On my way home from the car shut off on the E way Had to tow it home. Not even going to contact them again dont trust them at all.

Li
Review №69

Dominique and John both helped me with the purchase of my car. They made the process so easy. The car was waiting in front for me when I arrived and I was able to test drive it on my own while Dominique evaluated my trade in. The whole process was smooth and easy. The car was even delivered to my house and John went over all the features with me. I really appreciate when people are straightforward and respectful of my time. I would highly recommend Autobarn Nissan.

Ar
Review №70

I got an oil change there yesterday and I was happy with my experience. Brand new facility and and the lady in service was super nice! I would highly recommend

Ca
Review №71

I had been going to the Autobarn for YEARS before moving out of state for a while. But once I moved back to the Chicagoland area, my car needed service. Even though theyve moved locations, theres no other place Id go than to Autobarn Nissan of Evanston because I trust their work and their customer service is top notch.

ad
Review №72

I took my car for oil change and they found out some things that need to be fixed for $1500 plus, which I asked the mechanic (Tommy) to fix, then he spoilt the glass on driver side, it can’t come up automatically anymore after they did the repair.

Cu
Review №73

Brian and Shayla made sure I had a stress-free experience. They were very clear about what I needed fixed and even gave me discounts that brought my price lower than the already discounted price. So much more reliable and thorough than a neighborhood mechanic

Ry
Review №74

This review would have been 5 stars had I not felt so defeated by the end of my purchase. I purchased a used Nissan Murano at the end of last year from this location. The car is fantastic and the price was great too. However, when I arrived, they increased the price by nearly $2000 online while I was sitting in their office. I called it out and they showed me the website, where they increased the price. Luckily, I screenshot the price before coming in and they said that they could adjust it to come down to make the deal. I expected car salesperson upselling, but I wasnt expecting them to treat me like an idiot. I work in sales, I know greed when I see it. Had this not happened, I would have been very happy with the service.

Ge
Review №75

FIRST, I love the new facility. The staff was very nice, helpful, and informative. They took care of my vehicle and got the car back to me quickly.

Sr
Review №76

Authorised dealer for Nissan vehicles. Vast display of Nissan models in the showroom. The place also provides buy back of vehicles offering fair deals.

Ma
Review №77

Since moving into the new facility, everything is so clean and new and personnel seem happier. Thanks for thinking of the customers as they wait for their car with comfortable surroundings.

Ju
Review №78

My most recent experience at The Autobarn Nissan was wonderful. Every encounter with an employee was kind and genuine. The salesman that assisted me was John. John was patient, helpful, knowledgable, friendly, and determined to help find me my very first car. He was able to provide me facts about the Nissan Altima that I did not know and allowed me to explore the different options presented. He also made sure I would be receiving the best deal. When dealing with the finances aspect, I was able to work with Lewis. Lewis broke down the plan, warranty, and finances so I would be able to understand all aspects of what I was purchasing.I can easily say that I am so happy I have purchased my first car and Nissan at the The Autobarn. They are extremely helpful, hardworking, insightful and even made the experience swift/fun. While all receiving the best packages/plans for my big purchase. Thank you!

Ju
Review №79

Have been dealing with them since 2016 and have not had a bad experience yet. Friendly staff at both the dealership and the service center.

Da
Review №80

I continue to be impressed with the customer service experience and car care provided by the staff and management. Would definitely recommend this establishment. 👍👍

So
Review №81

I got my first car from this dealership, and I am absolutely in love with it!!! Eric got me an amazing deal on a beautiful car and I am so appreciative! I love my new car

Ti
Review №82

Excellent from start to finishvery professional, always kept me informed of status

dh
Review №83

They are super good to you once you are buying a car but forget after that. Also it seems their finance department is busiest in the world. Took 10 days of reaching to get hold of someone. Made me come to the dealership saing signatures required. Turned out nothing was needed apart from some proof that I had sent right away using email.Seemed pretty confused and not at all helpful.

Re
Review №84

This is the facility of choice for me, it is worth the drive and the time. These guys are thorough and detailed in what they do.

Ab
Review №85

I have never done a review before, because I’ve never been blown away before. I just leased a car from The Autobarn Nissan of Evanston. My salesman was Kendrick and it was the easiest most pleasant experience from a car dealer in my life. What usually is something between a drug deal, or sweating out an individual in “the box” till they just give!!! This was nothing like that. I called on the phone and spoke to Kendrick who was incredibly helpful, polite and found me the car I wanted, a 2020 Nissan Leaf SL fully loaded. My current car was a 2018 Nissan Leaf, that still had 3 lease payments left. Kendrick said don’t worry about that and a week later John delivered my new car to my office and spent an hour going over all of the new features with me. He even contacted me at 9pm at night to notify me that he got me registered on the Nissan App to control the car from my phone. My payment went down $100 per month due to a huge rebate from Nissan and I never even visited the dealership. I signed most of the documents on-line and John brought the new car to my office and took my old car back with him. Incredible... This is probably my 12th or 14th new car purchase/lease and I actually ENJOYED buying this car. Both Kendrick and John were so professional, helpful and friendly even after the sale, just so my experience was great and that’s why I spent the time to write this review. They just bought my loyalty going forward... look how easy it is to create a customer for life. Kudos to making the purchase of a car something to look forward too, and not dreaded. Oh... and I love my new car. Steve

Ry
Review №86

Learn from my mistake. Don’t go here to purchase a car. They are all friendly and profesional with you on the surface but will lie and mislead you. They used a bait and switch tactic on me, told me there was a Nissan rebate for a car when there wasn’t, and told me I had to finance to qualify for the rebate that didn’t exist. When I arrived I explained I had to leave at a certain time and they agreed we could complete the deal. But I didn’t get the car until 45 mins after the time I needed to leave... and the car had smudged windows and the tire pressure warning was on for three tires. And when I got home the roof had scratches I didn’t see before. This was supposed to be a new car.And fwiw, I really didn’t want to write this review. I reached out to the sales manager twice but never heard back. I even completed the satisfaction surveys and waited a couple weeks, but still didn’t hear anything. Don’t go here.Edit in response to dealers comments...I did not threaten to write a bad review if they didn’t write me a check. I asked to return the car or refund me the money I overpaid for it. It was not contingent on writing a review. Look, I can live with over paying. I own that. What I’m upset about is being lied to. There was no Nissan rebate for the car, as I was told. So I did not have to finance it (as I was told I had to) to receive the price that I did.And I’m glad you got my email the following day. But I never would have known that because you never responded. I did thank you the following day and wanted to follow up regarding the car cleaning you promised. This was before I checked the taxes paid and realized there was no rebate and I did not have to finance the car as I was told. That’s why I’m upset - I was lied to. This is no longer worth my time and won’t deal w you’re dealership again. I probably should have filed a complaint with the attorney generals office. At this point I’m just hoping to forget about this buying experience and move on.

Ph
Review №87

Great customer service! Lounge was comfortable, plenty of drinks and snacks available. Service was finished in a timely manner.

La
Review №88

Abaz was my salesman and was very helpful with helping me get the car that I wanted. I will most definitely will be coming back in the future.Thank you guys so much I really appreciate y’all.

Ry
Review №89

Liars, they raised price over 2000 $ after I drove an hour to get there. 700$ was for an antitheft device I did not want. They refused to budge or work with me at all. This was for a used Nissan Versa. Go to Joliet. Better prices but you still have to judge character. Was disgusted with this dealership. If I could file charges, I would. They straight lie on the website. The price will magically go up once you get there. Straight A- holes. Hey car salesman... you deserve this life. Enjoy. Im taking off December for Florida.

sh
Review №90

Always so efficient, they communicate well, and the lounge to wait is very comfortable. Bryan and Marcel are the best! Would recommend to everyone!

An
Review №91

Love the waiting space and the techs explain everything and know what theyre doing.

Ju
Review №92

Would give more stars if I could - all around great experience. There were a few Covid bumps in the road but they stepped up to make everything awesome. From John the salesman, to the delivery person, to the manager, all were great, car is fantastic at a great price! Thanks! Wont hesitate to work with all of you again in the future!

Ma
Review №93

Great customer service, really clean place and comfortable waiting area. It was not a long wait. I was really comfortable

Kr
Review №94

I walked in hoping that I would be able to buy my first car. Eric was a huge help and walked me through the process from test drive to financing and made me feel at ease. He was very thorough and attentive. I cant recommend him enough.

Ti
Review №95

Excellent personnel

Mo
Review №96

Friendly people, good selection, decent price. And with anything do your homework first. You may not want all of the bells and whistles that come with the car. Pay for only what you want.We love our 2015 Nissan Versa!

Em
Review №97

The Autobarn Nissan or Evanston is the best! They work with you and for you until you drive out in a car. This makes me wonder why people go elsewhere to buy a vehicle All things being good, would love to be there daily

Ch
Review №98

I had great service for my car. I waited in a very clean and pleasant waiting room. The auto specialist was clear and thorough explaining my car needs. I had a regular checkup, oil change and they washed the car.

Na
Review №99

My salesman was very nice, attentive and helpful. There was even a gentleman who walked me through all the bells and whistles of the car after signing. Go see John for a car leave happy.

Gr
Review №100

They were able to get me in for an oil change at the last minute, unlike other dealers in the area.

Information
100 Photos
100 Comments
4.3 Rating
  • Address:1012 Chicago Ave, Evanston, IL 60202, United States
  • Site:https://autobarnnissan.com/?utm_source=gmb&utm_medium=organic
  • Phone:+1 877-297-0752
Categories
  • Nissan dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Motor vehicle dealer
  • Truck dealer
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:Closed
  • Sunday:9AM–8PM
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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