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Boost Mobile
63 W Mercury Blvd, Hampton, VA 23669, United States
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Boost Mobile
Comments
Wy
Review №1

Theres only one ( 1 ) customer service person, however ; they do their best to assist you with your needs

mi
Review №2

The people are nice but it always smells like weed

Di
Review №3

Everything went very well. My wife and I got everything we were looking for and more.

Ma
Review №4

So far I have called 3 different boost mobile stores, at least the numbers provided by goodle search results, and I left 2 messages at one store left 1 message at another store and there was no answering machine even set up for the third store so 0 out of 3? Seriously?

Cu
Review №5

Very rude customer service

Mi
Review №6

Very bad customer service. Got me out of $200. Talked into buying 2 phones came home and they did not work at all. Then was told it is nothing they do about it. The lies they tell just to get money out of people is ridiculous. Even through this pandemic they still choose to rip people out of their money.

Ea
Review №7

Still undecided about my rating here. I think service and small things that are truly BIG things to customers whove been around like myself anticipating better offers. Sometimes the questions asked on the phone or in person can be good then, other days it leaves you frustrated that they have no clue what youre talking about. Could be due to constant changing of the staff....🤔

Ch
Review №8

Great Prices!

Te
Review №9

Awful thats why Im changing companies .

Pa
Review №10

Trashy store. Very small (think about 4 cubicles put together). There were 2 customer service guys in there, both looked pretty rough but were polite, and one asked if I needed help which I didnt. There was 1 other customer in there who looked like a very large homeless man and he talked with the other rep.My purpose of the visit was to look at model phones to see which ones performed best, but sadly the store only had 2 available to look at. Both were iPhones. Both of them were very dirty and scratched up, and one of them was dead while the other one shut down within 2 minutes of using it.There was also a piece of paper taped to the front door that said there was a special offer on iPhone and we needed to ask customer service. We asked, and was told the offer was no longer available (why wouldnt they just take down the flimsy piece of paper off the front door?).I felt a bit dumb for driving 25 minutes and not being able to try really any of the phones and accomplishing nothing, so I figure Id spend a few minutes to share my experience so that it had some meaning.Overall this is by far the most ghetto phone store Ive ever gone to and hopefully will ever go to. I cant comment much on the customer service because we didnt speak to them much, but they did seem eager to help and were friendly, but seemed a bit unprofessional (no traditional greetings, how may I help you, have a nice day, etc etc etc)

Ja
Review №11

Clean excellence service

Ch
Review №12

As good as other low end service providers

Ju
Review №13

I need to find out who is the property manager . Because this store will open at 11:30 am, when it says open at 10 am . They put signs up today saying gone to lunch will return in 30 mins . That was an hr and a half ago . And counting .. This past Sunday, I went to the location and sat out there for an hr for them to open . Customers were also waiting . Then leaving . Hrs had passed . So I left and kept calling all day to see was anyone gonna work and answer the phone . So I decided to call boost Customer care . Which was also unhelpful because they called the store also . But said they have no idea why the store isnt open . And they have no say so over boost stores .. So they end up opening around 2:30/3:00 oclock Sunday . I got to the store and asked the lady ( what time did yall get in today ? N she replied ( we opened at our regular time ! . I said really ? She said yes, we were open because I was helping a customer w his phone ! She lied to my face bad! I told her, I was here w other customers and you werent in here ! So I gave her my phone and told her bout the problems I was having . So she takes my phone delete my call log, n tells me problem fixed . Only to have the problem happen again 5 mins later ! This place is doing that shopping center no good ! The customer service is horrible and this place is open when they decide to open !

Ma
Review №14

Free phones when you lay for the first months service of unlimited plan

Pa
Review №15

Very rude bought me a phone here and it dont work took it back they said nothing they can do bout it

Ki
Review №16

Nice staff, clean facility! Also a pokéstop!

Do
Review №17

Good service, good rates

Ba
Review №18

He was very rude from the beginning! He doesnt like for customers to ask him ANY questions.

Ra
Review №19

Not customer friendly. Personnel in store seem not to care for customer.

Jo
Review №20

Ok place

De
Review №21

Good service and very friendly

Ma
Review №22

It was under reconstruction so no comment.

H2
Review №23

Bad service

Information
3 Photos
23 Comments
3.6 Rating
  • Address:63 W Mercury Blvd, Hampton, VA 23669, United States
  • Site:https://boostmobile.com/stores/offers?utm_source=google&utm_medium=lastmile&utm_campaign=0018000000kt0JVAAY
  • Phone:+1 757-722-0333
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–8PM
  • Friday:10AM–8PM
  • Saturday:10AM–8PM
  • Sunday:10AM–8PM
Health & safety
  • Mask required:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
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