Stopped by yesterday to get a new phone . Despite it being a little bit over an hour before closing Cervante (sorry if i butchered your name !!) was great . He was knowledgeable about the products they have in store and extremely patient with me asking 1000 and 1 questions. I highly recommend asking for him as he provides excellent service.

I visited this store on yesterday to port my # from another carrier a day begin service w/ Verizon. I also had purchased a hot spot device and wanted to get a data plan for that. . I got there at 1100 and left at 1:15pm without any Verizon service. While the reps in the store were very nice and attempted to help me they were just not knowledgeable enough to get what I thought we be a simple task done. Even the managers who I thought would be senior level folks that could provide guidance and direction were not knowledgeable. I ended up putting my sim from my old carrier back in my phone and returning to their service. Then when I asked for a refund, they couldn’t even process that. So now I have paid for Verizon service that I can’t even use. After discussion w/ manager he and I felt disputing transaction on my credit card would be best since he couldn’t process refund. Again great group of folks but they need training. Now I have to figure out what to do. Do I try to move forward w/ Verizon or do I choose another provider.

If you go here you have to know which phone you want! They dont have the specs displayed on each phone and when I asked I was told its on the phone.... Nope each phone just displayed phone plans. So I went to another Verizon store! The store on Warwick Blvd by Todd Stadium, that store has specs and enough staff and they are actually knowledgeable!!

I called Verizon for a technician. He stayed for about 20mins checking out my router. Told me there’s nothing he can do to fix my WiFi and to call Verizon back. I’m tired of calling Verizon smh. Can anyone help me Verizon. If I could go to cox cable I would but the neighborhood I’m in only accepts Verizon…

Good service always. If I have any issues with my phone I take it there. Thanks for your patience.

Been a Verizon customer for 11 years. Bought a new phone in 2019 and purchased the insurance. With less than 3 months left, I found out I had damaged my phone. Asurion, the insurance provider, refused all claims and refused to help for over a week. I then went to the store and was refused help as well. I asked about upgrades or promotions but was told I couldnt see them until I paid off the remainder of my phone. I went across the street to AT&T and was given an excellent deal on a new phone and treated excellently. Verizon doesnt care about you, they just want your money. I highly recommend not wasting your time with them, the reputation they held as the best Wireless provider has long since passed.

Employees in store are not as knowledgeable as the Verizon 1-800 number customer service reps and sales reps.The folks in store are helpful as far as purchasing accessories go but if youre looking to make changes to your plan, upgrade phones, add a line, obtain the most discounts and be made aware of all incentives and specials, then I suggest calling the 1-800 number.

I used to be a member of the church.i left because there had become too much drama with a former employee. I dont like drama, especially negative drama in church.I have been looking to return because everyone needs a home church to be planted and grow.

This is a review against something that happened in the store. My 2 year old used their hand sanitizer dispenser and the thing shot out directly in her eyes. She was standing out directly at a safe distance and her face wasn’t anywhere near the dispenser. When it happened I yelled to the lady who worked there saying that the hand sanitizer shot out in her eyes and the lady working there just nodded and didn’t do anything. She knew that it shot out. So I ran to the bathroom with my toddler to rinse out her eyes and came back and she had the decency to ask me if she was ok. I said no she had hand sanitizer shot into her face. And I turned the dispenser around to face the wall so it couldn’t shoot anyone else. They knew there was a problem and didn’t do anything to fix it or help out.

Slightly confusing operation to see customers. You can drive up as a walk in but I sugest an appointment. The salesman was very helpful with my options despite me ordering on line after the model I picked was out of stock. Explained the difference between the models I was interested in and how 5G worked in out area right now. .

This store was amazing. Thank you to Kenisha for taking care of me. I ordered wireless service on July 28th and was told that my SIM cards would be shipped to me because all the stores in my area didnt have any in stock according to the online chat rep. I was supposed to receive the SIM cards in two days, so that would mean July 30th delivery date. By Monday, August 2nd I still didnt have any SIM cards. I tried calling Verizon multiple times but could never get a live person. At one point I was listening to music for over 40 minutes. I went to the online chat again and the rep there said my SIM were marked for store pick and that they allegedly went to this location. So Tuesd morning August 3rd I went to this location as soon as they opened. They didnt have my SIM cards but Kenisha was able to get it all figured out and walked out of the store with service. Thank you Kenisha.

Patty needs a bit more training asap

Purchased my phone online, needed to transfer everything & get it setup due to our family Geek squad being out of town lol. Rep Jason was awesome!! He was friendly, explained wait time, all my options, etc. Even after asking addtl questions he didnt get upset at my lack of knowledge w/ tech stuff. Ill most definitely be back & appreciate all of his help. Good customer service is hard to find nowadays. Take notes AT&T. Thanks again 😁

Very friendly service but no help whatsoever

Great service very informative

Very little wait! Great service.

Customer service was great. Helped my Aunt to get a newer phone.

Waited an hour ONLY to be told 1 person ahead of me. Then told its appointment only day....they are short staffed. Very sad customer service.

Fast and very friendly

I recently got an iPhone 12 Pro from this store in-person. The guy who helped me in-store was Tabish and he was a really laid back, personable, and helpful dude however I had a ton of issues getting my old number transferred over to my new phone for reasons that I don’t fully understand or remember but either way I ended up having to go back to the store the very next day at the referral of Verizon support over the phone after trying to take care of the situation myself at home.This is where this store 100% stood out. Another worker in the store, Kenisha helped me after I explained the situation and she ended up having to call Verizon herself over the phone to help with my case. She was persistent and determined to help me in that moment to ensure I did not have to leave and come back to the store over and over again for the same issue. I could tell she was having a hard time with Verizon in the store but due to her diligence she was able to get the situation completely resolved. These days seeing someone care about their job and customer service in that way is rare and I had to leave this review just to say thank you.

Was not able to resolve a billing issue in person at the Verizon store. The phone in service never allowed me to talk to anyone in billing. Going to Better Business Bureau next

Angie was great really helped me fix my phone 🥺

Very helpful staff, patient and kind. Answered all of our questions and were super nice the whole time. Will be coming back. Thanks Shannon :)

Pmt with electronic teller No Human contact

It was great. Safe, clean and speedy service

Seems you have to stand outside to be escorted inside.... even if you want to browse....just another sale tactic... when you just want to look... can you imagine being escorted into Walmart/Target or even a Drugstore....

Absolute terrible experience at this store. I’ve been a Verizon customer for 12 years and this is by far the worst store I’ve ever visited. Poor customer service, absurdly long wait while staff was sitting down laughing. They didn’t even know the terms of their own promotion and they upgraded my account without asking me. Seriously, one of the worst experiences in any retail store I’ve ever had in my life. If you need to go to a Verizon store, drive a little farther to avoid this one at all costs.

We were there getting a new phone for my husband. We worked with Kennie and she was great!! His phone was giving her so much trouble, but we were so thankful she was patient and able to transfer all his data. It took her a long time since his phone was so old. Thank you again, Kennie! Youre a life saver!

Impossible to get help on the phone. Dont try it

Again fantastic customer service at this store!A gentleman named Shannon assisted me today and the service and experience could not have been better. Thanks 👏👏👏

Very quick and professional even with this pandemic going on. The manager is running a very smooth establishment.

Always my favorite Verizon to go to, people are always polite and speed is very efficient.

“Jason” (GBM, long untrimmed grayish beard) treated me NASTY today! He constantly belittled me about my knowledge of my iPhone and the settings. He condescended me using a phone and “not reading the owners manual”! His arrogance is duly noted. Then he saw my LGBTQ rainbow sticker on my ballcap and referred to me as “one of the fat ones, huh?” You know, this incident warrants a letter to Verizon Wireless’s CEO without question!

This is horrible. I was supposed to have a SIM card delivered overnight and its been 3 days. Now they have no record of it. They sent me to the store and Ive been waiting out here for over an hour and a half in the parking lot. This is after being on the phone with them for 2 hours today getting passed around. Absolutely horrible customer service. in the past once you get a hold of someone they usually can help you rather quickly but here lately its horrible.

The staff here wasnt very helpful.

Had to wait for 45minutes to get inside. Then because u carry total protection on my Phone, I got a new replacement phone ordered at $0.00 cost.it will be mailed to me.

It was ok. Couldnt really help us at all. We had to do everything ourselves. Then when we selected to pick up at the store, got an email that our thousands of dollars phones had already been picked up. When we asked about it, the curly haired employee said that it was being worked on. This total visit time was 2.5 hours with half an hour of it waiting in the parking lot to receive what we paid for. Why did we have to wait half an hour for something that is in the store that we already paid for to be given to us? The employee we worked with, Robert, was very nice, but was not able to help us port the numbers or get any of the discounts we were eligible for because of lack of knowledge on the new machines.

I went in to see about switching my family’s service from AT&T. I was greeted when I walked in and was told there were two people in line ahead of me, which is fine. I waited for half an hour when I noticed the people who walked in and were immediately helped. I guess my business isn’t important enough for them to help me.

Vince provided outstanding customer service. He answered all of our questions clearly and completely. In our 25 years of service with Verizon this was truly one of our best experiences.

I am usually overwhelmed and dread going into any tech store. Today I needed help setting up phone after a factory reset. Patrick Wall made the experience today so easy. He was professional, sympathetic, and efficient. Best Verizon experience I have ever had!

Use kiosk to make payment for cellphone.

Stopped in to pick up an online order. Despite being Black Friday and relatively busy I was promptly greeted by an associate. My items were retrieved and after quick verification I was on my way. A quick, hassle-free experience is all one can ask for.

I did not have an appointment so had to wait for a long time. But my complaint is I was told there was only one employee and this was a business day. I was not the only person sitting in a car, waiting, waiting, and waiting. Calling Verizon on the phone is not better, you still wait & wait.As much as you charge I would think you could hire some employees.

Had me in and out in 15 minutes, be sure to make an appointment.

You decline the extended protection and they add it on anyways beware!!! They say it’s for your own protection and they can’t help you if you were to walk out the door with out it. Who are you to add services to my account I clearly declined sales person was Tabish! I know the risks I am taking not going with your “quality” insurance! By the way this isn’t the first time this happened to me nor the second try third time!

Excellent customer service!! Specifically the associates that worked the afternoon shift on 08/02/18. After having the worst customer service experience at another Verizon location this store in Hampton was a breath of fresh air.I purchased a new Samsung Galaxy S9+ with the screen protector less than a month ago. The screen protector cracked so I placed a claim and got a replacement. I was in the Jefferson, Newport News area so I decided to go that location to replace screen. They basically told me that I needed to put on the screen myself. I wrote a review for that location so Ill leave out the details.However, this location in Hampton was very friendly helpful, and best of all professional. The associate who helped me was amazing!. She was prompt in acknowledging me when I walked in the store and appeared to have been happy to help me. I commend your store for the superb customer service I experienced at this location.

Excellent service and quick to ne helped.

As a military veteran having been stationed in many states throughout the country I have not once had a problem with Verizon service. As for this location I have been to multiple times and not once had to wait as they are very welcoming when you walk in and eager to help which is nice. To make it better I was able to shave a ton off my bill with discounts that I didn’t even know I was entitled! This place will take good care of you if you’re a military member or not they treat everyone with respect.

Always had a pleasant experience here. Generally have an extended wait but have always been recognized and treated fairly.

Went in to just check out size of new iPhone 11 pro - salesperson was chatting with another customer while just leaning against display counter in front of phone I wanted to look at. She asked if I had signed in to which I replied that I just wanted to physically examine the phone. She rudely told me to sign in she was looking at the phone with the customer which she was not at the time. Bad attitude in my opinion.

Other than a bit of a wait, the service here is excellent as are the results. Not cheap, but nothing is these days. Verizon has excellent coverage, that makes all the difference.

They were very helpful. I was just getting accessories for new phone and they helped me right away. Apparently it was quite a longer wait for any specific account services.

The only reason i am putting 2 stars is because of the wait time. The wait time is tremendously horrible. If you absolutely have to go to this place, clear your schedule. The wait time is like 30 min to a hour and more than likely longer than that. Dont expect to come here and think you are going to be in and out. I went there to simply turn a phone in or get more info, and it took a hour for them to just notify me i was next in line. Nothing against none of the employees, but, They would want to do better with the wait time. Also put better knowledgeable people in the front that puts u in line to get seen. They need to know whats going on besides just adding you to the roster. Ive be with verizon for 10 plus years.

Had to buy a new phone as mine was stolen. Even though it was almost closing time I still got quality service. They did not rush me one iota.

Upgraded my cell phone. Staff was reasonably helpful. I did feel like i was rushed and didnt get a real good feel for my phone before leaving. I get the feeling they are commission based and need to get as many sales as possible

As i write this, my wife and i are in the store, being helped by Keith -- i cannot remember ever being helped by a customer contact person in any establishment with a more disinterested attitude -- he exudes not WANTING to help us -- he is, of course, helping us but a more cavalier attitude cant exist and still be employed -- i havent seen him smile yet (weve been here 10 minutes or more) -- he hasnt even made eye contact with my wife since they sat down -- he just plain doesnt want to be here, at least not to help us -- hes spent more time looking at his own device(under the table) than at anything/anyone else -- the man severely needs retraining in how to make a customer feel appreciated

Tab and Angel are awesome these 2 gentleman made the process for my upgrade smooth and fun .....Thanks guys

Decided to visit to see what all the reviews were about. Theyre accurate. Was greeted by two girls sitting on the table, not too friendly. One girl helped me and mid-conversation, started singing to the radio out loud. Nice looking store, nice modern feeling atmosphere, however, shame about the employees.

I went in for some help with my new phone, Debby helped me with that. She was awesome and very helpful, it took a long time but she never complained. If you need help with your phone I would suggest Debby if she is working that day.

While at the Verizon center, I only needed a replacement protector for my phone. I had to be signed in, waited nearly an hour as I watched employees watching TV. When I approached one, I was told I would have to wait my turn of whoever signed me in, plus he was busy with a customer. Once it became my turn, I was not asked if I had a preference for a protector cover....was sold the most expensive. Was told I needed to wait until another employee was free to place it on my phone. I would think that all employees would have to know how to do this. Not happy with price or worthless service from 3 separate employees. And to think I have been a loyal customer for years....

Not very helpful. Customer service told me to go into the store for an issue I was having. Store stated they only sell phones. Youd think for the money we are spending every month, these people would know what they are doing.

Verizons okay. A little pricier than others. I use consumer cellular now. Very happy

Never had a problem at Verizon except sitting for 30 plus minutes only to get a short answer on something I could have been helped with very quickly.

RUDE!! First I called in to see if they can fix my issue. The lady on the phone told me to come in to the store and hung up on me . Went to the store and they couldn’t fix my issue. They don’t care about your issues if they can’t sell you anything

Make sure you absolutely want something before you buy it. I went to the Mercury Blvd store for technical support on a new phone I purchased. The technical support was fine but they insisted I try a Hum device and if I didnt like it, I could return it within 14 days. I never took it out of the box and after two days I decided I really didnt need it. When I took it back (after only two days) they said I had to pay $50 if I wanted to return it. I spoke with Kaitlyn (a manager) about it and told her I should have been told it would cost $50 to return it within the 14 days. She said pay the $50 or keep the device. She was too busy to argue with me about not being told of the consequences of returning the Hum. I have 4 phone lines with Verizon wireless but will not be a customer much longer fter dealing with someone like Kaitlyn. It was horrible customer service.

There is no centralized way to tell how many people are waiting ahead of you. They are emulating an Apple store. Lots of people walking around with tablets, hard to tell who is helping customers and who is just hanging out. I havent had any issues with customer service, once I got waited on. The store is new and clean. Comfy couches and chairs to sit and wait in. Free WiFi for Verizon customers. They have all of the latest doodads and smart stuff. Workers seemed knowledgeable and helpful.

WORST SERVICE. WILL NOT RETURN. we had to wait FOUR HOURS TO PURCHASE A PHONE!!! The associate left our payment on the counters THREE TIMES. Never had such bad service. Verizon is pricier then most service Carriers and this store ISNT worth itDo you even bother to TRAIN the people you hire???!?!?!

A good experience as always ! The representatives take care of the reason you are there swiftly and professionally. The location is also in superb condition as far as how it is set up, clean and customer friendly.

Staff is nice and helpful, Ty especially. Could use a larger size staff for the volume of customers for this particular store but they make do with the staff and handle things pretty quick.

They tried to ruin my credit, after I terminated my service with them, had no contract with Verizon, they reported me delinquent each mo. for the next 26 months.Even though I have not had service with Verizon for over 26 months!!!! Still working on trying to straighten out the mess Verizon.I would not recommend a dog to get anything from Version. When I terminated Verizon, I went to Republic Wireless... $22.87 a month. Verses $83.00 a month. Thumbs down to Verizon.

Went into Verizon husband lost contacts on your phone the representative was wonderful put them back and had a nice attitude I give it a thumbs up

Shannon was extremely helpful and patient with all of our questions. Thank you for getting us the better deal.

Wife had her new phone activated and she was well pleased and less than a ten minute wait.

Great Service. They were patient and very helpful.

Great place, super friendly and happy staff, they answered any and all my questions!

The fact that there are as many one star reviews as 5 star reviews tells the real story. These are a bunch of ghetto jerks with no respect for their customers or their customers concerns. Expect at best a lazy maybe I can help you attitude and more realistically active disrespect and attitude that you dont matter at all. Even when the sales reps were rude and I asked to speak to a manager they refused, and the sales rep wouldnt even tell me her name so I could report her to corporate. The person I did speak with, whoever he was, never introduced himself, never identified himself, no business card, no apologies for his co-workers crappy attitude, nothing. Pick a different store.

Had to wait in line to get in.

Been here for 30 min and havent been even checked in, the layout is just so confusing there needs to be one corner where people are placed to wait. Even coming for a small question can take over 30-60min. Every time I come in its the same a long wait for just even checking in.(Updated: Ive seen people walk in and get signed in after a lady got my name and yet they have been served before me I now and wondering if the lady added my name to the check in at all she just got my name)

If I could give half of a star I would. The staff was very rude and more interested in talking and playing around with each other then helping customers. The lady that helped us was very very rude with my husband. I do not recommend this location to anyone. At all.

They are so nice and they take the time to explain everything to you even extend their help after we left the store

Waite was too longSales person act like he had a attitudeTransfer new phone to my iPad and was unable to make callsJust left Verizon after my iPhone Xs was not turned on properly after paying almost $1500 for phone and iPadAfter waiting almost 45 min the sales staff started waiting on person who had just came in after I didThat was very poor serviceNow I have to go back to get my NEW phone workingNot a happy clientVerizon needs to hire decent staff

Very supportive and detailed info on new phones

Would be better if no plans were in play. Pay as you go is much better.

Terrible customer service Walked in for a new phone purchase and was told 15 mins and was sitting for 40mins. While half of the employees were just sitting around doing nothingAll that money I spend for customers service and get treated like I don’t matter.

Excellent customer service! Great atmosphere! Absolutely love it! Awesome experience!

I had about a 10 minute wait, which isnt too bad for a cable or cell phone store in my opinion. Technician made every effort to recover my phone and info. Was unsuccessful with phone but I didnt loose too many pics and contacts. Was very helpful with phone choices, and after all said and done, I walked out with a new phone and a lower bill.

T.f he service is good.but theyre all about that money!

I went in with my car charger thinking that I was going to have to get a form to have it shipped back myself when the representative told me I got this Ill help you out and I walked out with my car charger very happy that I didnt have to be inconvenience of waiting for one I would highly recommend this store for any Verizon services

Great customer service. Someone who didnt just read from a sheet of paper.

They say I gave them red flags and denied me service until I called customer service smh. Needless to say, I dont have Verizon!

Horrible customer service and Maria has the nastiest attitude, it is never okay to dispute the customer in regards to your error. Especially when they are well aware of the product that they are in search of. Very laid back unprofessional atmosphere.

Friendly staff. Got in and out with everything in a timely manner

Verizon I am so done with Verizon. They wouldnt know good customer service if it came automatically. Time to switch

The people there are friendly and very helpful in assisting me in getting the devices I wanted.

I dont think they had the staff to handle the customers. But, minus that, staff is friendly and helpful.

Normally they are helpful but not this time. This time I was made to feel like a burden. Not sure I even want to have their service anymore

Does not accept FiOS equipment will refer to the store that does. Question answered quickly.

This retail center for Verizon is very nice, open and cheery. Employees are very helpful, knowledgeable, and willing to help with questions, problems, and equipment.

Always great customer service, could be a little more cost competitive

New store but customer service is horrible. Unfriendly service. The employees dont even know some of the phones proper names. Recommend going somewhere else.