Have gone in the store several times with issues. The young man who is suppose to be trained to know how to help with issues, doesnt seem to know anything or doesnt want to take the time to do it. My husband received a new phone and needed help getting the phone activated and items transferred from the other phone. The young man said he did not know how. Now, he stopped by a day before, without the phone, just to see if they could help. There was a young lady in there and she told my husband to bring the phone in and she could fix him up, no problem. Whats the deal? I thought these stores were suppose to be equipped with people able to help. Undoubtedly this store does not have that.

Very good place to eat. Easy atmosphere

Stacey is great. Super polite and friendly. Came in with an issue on my bill and she helped me. She even took the time to help me on the phone with costumer service to get everything fixed. Will definitely be coming back to see her in the future. Highly recommend!

Stacey is great. Went in with an issue with my phone and she helped me fixed. She even went into my account and found me a great deal that cut my bill down almost half. Definitely will be coming back to see her in the future.

Great bunch of people excellent customer service always eager to help

Just needed a new SIM card.. super friendly staff very helpful and in and out quickly

Stacey and Aliyah are absolutely amazing. Everytime I go in there no matter what I need they always go above and beyond to help me. I am never dissatisfied when I leave. I always take whatever I need done there and will continue to do so in the future. I definitely recommend if you need anything done go to this store, they will always take good care of you!

Aliyah has to be one of the most thorough saleswomen ever. Long story short, not only did I get a new phone, but was also able to lower my bill by a third due to her input. Shes an asset. Make sure she stays on. Judging by a few of the reviews, shes a keeper.

Stacy is rude and terribly unprofessional!!! We went in there mainly because of a stolen phone in which we needed a sims card. Stacy loudly and very rudely blurted out the details of our bill while rudely asking for passwords and confidential information by violating Privacy Laws in all forms. There were several other customers in the store!! I was sadden that being a customer with over 15 years of service with AT&T I could be treated in such disgraceful manner, and we felt violated. When ask for her manager she stated she was the manager and when ask for her supervisor she said he was leaving at end of month and no one had taken his position. I advise anyone not to visit this location because clearly she lacks the professionalism to maintain her position.

Great staff. Very professional and knowledgeable. Will be coming back to this store in the future.

Went in because my phone would not turn on. The girl there helped me get it turned back on and showed me what I would have to do in case it happened again. She is such an angel and life saver. Will absolutely go back and ask for her everytime. Everyone should go see her to take care of any of their att needs.

Stacy went above and beyond to help me out with a new phone. ATT store is lucky to have someone as helpful as she was.

Terrible service, brought in 2 defective AT&T charging cables and sales persons response was I cant do anything without a receipt. No offer to check cable or phone to verify cables are bad, nothing helpful what so ever even though it is obvious these are AT&T defective products. I guess thats how they get out of honoring their lifetime warranty on the cable ! Who keeps their paper receipt for 6 months or longer, most people dont. Thanks AT&T, I will remember that next time I sign up for cell service,cable service and internet service.

Low stress, in and out in timely manner!

Im not sure what the question is asking me. The store seemed to be checking my telephone Im not sure why or if Im suppose to even talk bout it

Stacey sold me a no hassle, no pushback internet/cable bundle today. Exactly what I asked for with no hassle/no pushback. This store is representing both At&t and its customers very well. Rare, worthy of 5*****stars.

Aliyah, Stacey, and Kurt are simply some of the finest associates Ive had the pleasure of working with. Buying new cars and new phones are stressful enough so a pleasant experience was very refreshing and appreciated.

Demetrius was absolutely awesome to work with! Wonderful customer service and was very pleasant to my daughter and I! He helped us get my daughters phone set up with great ease.We are very appreciative and will be back!

Aliyah was very pleasant, did an excellent job with answering questions regarding my moms new phone. She was knowledgeable and efficient with a great attitude!

Excellent service by Aliyah and her co-worker. Very good humored and patient with a complicated process while juggling a number of tasks. Importantly, I walked away feeling like I’d been given a fair deal.

Aliyah she’s the greatest anything you need concerning your phone make sure you ask for her...

Need more help. Cant handle 3 customers and make someone wait 50 minutes to make a payment.

Always fantastic service. Jennifer is incredibly helpful and gets you the best value. Thanks Jennifer!

Thank the good lord for Kirk and Jennifer!!!I was trying to find a reason NOT to leaving AT&T after being a loyal customer FOREVER.After we just paid off our phones (S8+) and mysteriously the WIFI calling feature stopped working.Nearly 3 months of troubleshooting, countless HOURS wasted and total frustration NOT finding a solution to the problem and no one seemingly cared.Spending copious amounts of time in AT&T (corporate) stores netting nothing but a growing irritation that NO ONE could fix our problem and literally having NO ONE care.Being promised call backs, fruitless TROUBLE TICKET that promised a follow up, that never happen.Leave it to a NON CORPORATE store and the patience and dedication of Kirk and Jennifer that found a SOLUTION.When they also seemed defeated after another 60 mins on the phone with RETAIL SUPPORT alas netted NI FIX. I was starting to feel silly expecting my SERVICE that i pay for WORK as it had been for years.THANK YOU KIRK and JENNIFER!!I hope someone in the organization will recognize your caring and support.

Great store with professional and knowledgeable staff members. Would highly recommend visiting for any services from cellphones to TV!

Chase was great! I was having trouble with my phone and he helped me restore my information and got the phone working. Would recommend this store over any other!!

So Demetrius is AMAZIN!!! He is so professional and so fun at the same time!! He was so welcoming, and he took care of us!! If and when I ever need any at&t assistance, Ill be coming straight to him!! And, I reccomend yall do the same. I promise you wont be disappointed!! Thank you Demetrius for all your help!!!!

Jennifer is the best. She is so knowledgeable and helpful. Will be coming back.

Kurt runs a great staff, always helpful, this place will continue to be my go to for new phones!

I was helped so great when in the att Lincolnton location. I was assented by a gentleman named Demetrius which was fantastic with helping and showing me in detail all I needed to know with my purchase of my new phone...

I would never recommend a contract phone with any company! The rates always creep up! Best bet is go through any service and order a pre_certified used phone with the carrier you choose and then set it up on a PREPAID plan! The certified used phones come with a 90 day warranty and are brand new- literally make have just been exchanged because someone simply ordered the wrong color and now you get a phone for over 60% off!

Chase was the best, he ported our numbers over from TMobile and transferred all our data. We have lived here our whole life and didnt even know this store existed, but now we will never go anywhere else. Hands down best cell phone experience we have ever had!

Kurt and Jennifer helped us save enough money that we were able to grab two brand new phones and lower our bill. Thanks guys ! We will always shop here locally from now on.

Wonderful experience! Ethan actually stayed a little late to allow us to get there and get the phone we wanted. Super helpful and EXTREMELY courteous!

Kurt is always super helpful and i wouldnt go anywhere else

My phone had been dying out of no where when it was on 50%. I had no clue what to do so i came here for help assuming that they could help me fix what was occurring, get a new phone through my insurance etc. When i walked in both employees were helping people so i stood in the back waiting for someone to be available. While one employee was on the phone the other asked what I was there for. I explained my situation in front of everyone in the whole store to have the employee rudely tell me their is nothing that she can do to help me at all and that I need to call At&t or go online. She did not talk the time to look up my plan or even take my name. Worst costumer service that I have gotten anywhere. The store in Denver was much more helpful.

Chase is the best he helped me get my phone set up and everything is working great

Poor customer service, Ive been trying to setup internet for the last 3 months with no success. 0 stars

A good store with nice selection of phones and nice & helpful employees.

Very nice great customer service helped me very quickly

Great place service nice phones nice people!!!!

Ethen was ever helpful with picking out my new phone. He knows what he is doing and any questions you might have he is helpful.

Great service Jennifer took her time with me in my wife to explain all the details about our new phones and answered all our questions Very satisfied

Kurt was super helpful! Ask for him!

Ethan Connoly provided the best service and costumer support Ive ever experienced!!!

Under new management and owner! Great store! Helpful staff.

Cause

Ethan is a great cell phone salesman sacrificing for sales

Nice staff, prices suck. Everything is marked way up. Cheaper to buy online.

The employees get mad when you come in because that means they have to work instead of sitting around doing nothing. I will gladly drive out of town so I can deal with someone that is actually willing to help me.

Bad service. I cancelled my internet service with them in May and I keep getting billed for it and apparently my service was never disconnected. I now owe them 120 bucks. Not paying it. I even tried to call to tell them this and I was told over the phone that unless I make a payment, they will not help me.

Its. A new outlet stop in get your self a new phone buy one get one free

Tore up my driveway and can not get a call back from them

Been here for an hour and ten minutes and no one is here. 4300 generals blvd Lincolnton NC

Awesome ppl .. all issues fixed asap . Can’t get any better. A+ by me !!!

Was not able to assist me

Good signals just about everywhere.

They cater to iphone customers only!! Carry nothing for samsung at all

Helpful staff

Stacy and Jenn were great

Will not listen to the customer and will not solve a simple problem that has been an issue for 4 years.

Very rude and unhelpful. Seemed annoyed that I had something they needed to fix.

Love people there.

Always friendly staff eager tonhelp

Good place friendly people

Helpful staff.

Awesome store, good location, and great staff!

New management, seems better

Dont know more now than I did before I went on.

Very helpful employees but AT&T sucks!!!!!

Great experience

Decent service.

This is ripoff for any service

Lie about extra fees

Ethan was very very helpful

Very helpful

Ethan was awesome

Was in and out and got everything resolved.

Did not help me very much

Great people

Bad.

They are okay

Wow, it was extremely!

It is what it is

The truth is coming ... but they should lower their prices.