Everyone was so helpful in a very timely manner! Would recommend to anyone! The person who helped us ( i think her name was Ryle) was very sweet and understanding with my situation and helped me get the best deal!

Only giving 1 start because this is NOT the correct contact information for this store. I needed a tempered glass and application for an iPhone 11 Pro. Called the number listed here the girl looked it up on her computer said they have it in stock and could apply it. Get to the store and was told they don’t carry the tempered glass for the phone model. They have had multiple occurrences where people have made appointments or called the number listed only to be told no appointment was scheduled and the phones have been silent. I grabbed a business card hoping to be able to keep it to call in next time and the phone number is incorrect on it as well. Ryan gave me their direct line for next time and suggested leaving a review to correct those issue. It would likely help if the person answering the phone would say the location to avoid confusion.

Fantastic service I had broken my phone. Went to two other locations one who turned me away and hours before closing. But they help be out and stuck around after closing to be sure my new phone was working and up to date before leaving.

They are fast, experienced and very nice. Excellent visit.

Needed a replacement phone. In and out in 35 mins. Friendly professional staff. Much improved from previous experiences a few years ago.

If you are looking for a new phone I would recommend speaking with Seth. He was very helpful and knowledgeable of all the specs between the different phones that I had in mind. I definitely made the right decision. He also finds the best deal that is good for you to walk out the door with a new phone .

Seth was wonderful. He was extremely knowledgeable and made my transition seamless. His customer service skills are impeccable

Needed a phone asap for one of the guys on our crew. The associate was smart, efficient and got me taken care of in no time! Best service from a Verizon store ever. Cant remember his name...but glad he was transferred to the L-ton location!

Great friendly knowledgeable staff …..

Russell was the best. He needs a raise!

I hate I have to give a negative review. To be honest, it’s the only negative review I’ve done. But it needs to be said that this location is extremely deceptive. I bought an iPhone 12 a couple weeks ago. My first sentence to the representative was that I was only able to afford switching to Verizon if they honored my employee discount. This representative assured me, more than once, that I was eligible to receive my discount off the unlimited plan I had to buy to get the iPhone promotion, with trade in. We both did the math of how much my monthly payments would be with the trade-in, down payment and 22% employee discount. I found out tonight my employee/corporate discount is not eligible on unlimited plans and I will owe $100 per month, and not the $70, + taxes we calculated prior to me purchasing the phone. So tomorrow morning I have to return the phone for a refund, wont receive near the amount of money I have already paid Verizon, and Im entirely without a phone since I traded mine in for the promotion. I called and spoke to customer service tonight and they even attempted to remedy with this location and the manager refused to assist me in working out this issue. Honestly this whole experience is rather disgusting. I advise any prospective customer to visit a true Verizon retailer. I will respectfully update this review after tomorrows visit.***Update: I spoke to the manager in person last night, he assured me he would refund the entire amount I paid in store but will not/cannot remedy the issue of me losing out on my phone I traded in for the promotion. I offered to stay with Verizon through a prepaid plan if he could partially credit me a prepaid smartphone, he could not, since he had no prepaid smartphones available. I can no longer partake in another carrier’s trade-in promotions. So while it’s partially resolved, I’ve still been scammed and lost $260, possibly more as this location/business cannot be trusted. Brittany from Victra Headquarters contacted me yesterday afternoon and assured me they would find a resolution with this location. I was told by the location’s manager and asst manager that was a lie, they never received communication from Victra about this issue. Gotta love the facade of customer care. This review will stay.

Kevin was very knowledgeable and helpful. We truly appreciated the time he took with us. We will definitely look forward to dealing with him in our future business with the Verizon store in Lincolnton.

Excellent customer service. Ryan was excellent to work with and you could tell her definitely wanted our business because he helped us in all ways possible. Thank you for great customer service.

Russell was great today in helping me get a new phone. Ryan and the others helped answer questions and made for an awesome experience. Russell answered every question we had. Will come back for sure

I went to the Verizon store in Lincolnton today. Seth was very helpful, and super friendly. Would definitely recommend this store!

Ryan was fantastic to work with today. This is my second experience with this store and they go above and beyond to provide the kind of customer service you expect from a local business. They make Verizon look good.

Seth is awesome! Very knowledgeable about everything! Today was my first pleasant experience at any verizon store thanks to Seth. He deserves his own store and much more

Aaron was very good in dealing with all his clients. He was very knowlegeable, helpful, friendly and answer all your queries.

We had a wonderful experience with Aaron! He was very friendly and helpful! We will definitely be returning. We have found a new Verizon Guy!

Ryan at Verizon in Lincolnton,NC was the most patient and Knowledgeable agent I’ve ever dealt with at a Verizon store.

I have always found that Verizon gives the most effective reliable service and this is the first time I have actual service with Verizon and its not prepaid. I was able to get the phone I wanted with Seths help. Thank you so much to Seth in the Lincolnton store for the upmost greatest service.

Great customer service. Ryan was very helpful and nice

Great experience - knowledgeable service - left 20+ years with AT&T and came here.

We just visited the Lincolnton North Carolina Verizon retail store and purchased a new Samsung S20 plus. Our Salesman Ryan was very polite professional and very knowledgeable of the phone it was a perfect transaction all around. Highly recommended.

Was very professional and efficient. Very pleasant. Great customer service !

I bought a Galaxy S21 Ultra off them online for a store pickup and I waited 5 days for the message to pick it up. I called them and they told me that they sold one to another person after I bought it and now I have to wait for a refund to buy it again. Biggest waste of time.

Aaron Hill was very friendly, knowledgeable and helped me with my upgrade. It was a very pleasant experience with no pressure or anything the whole time. He an exceptional young man who showed the utmost professionalism from initial greeting to his interactions with my kids to telling me if I need anything to not hesitate to reach out. What a great experience!

Ryan was very professional and everything was done in a timely manner! He is also very knowledgeable.

The folks here are exceptionally nollegeble

They go above and beyond to make sure you are satisfied with all aspects of your purchase! We cannot thank Seth enough in the Lincolnton store!

My dad and I went into Verizon today to get him a new phone. Our salesman was Aaron Hill. We could not have been more pleased by the time we left. Aaron’s customer service was top notch and he was very knowledgeable on all devices!! Thank you from a very loyal customer!

Russell was super helpful in setting up my new phone. I was told it would take 2 weeks to get here but it was here in a week!

Went in earlier today to get a new phone and was out of there with an activated phone in less than an hour! Kevin was fantastic and so helpful!

Super helpful, these guys get you taken care of quickly and answer all your questions.

Seth was very knowledgeable and answered all of our questions and concerns. Thank you Seth!

Best service I have received at any cellular store in several years.

Very professional! And very helpful

My husband and I received excellent service in Lincolnton with Ryan. He was very helpful!

Kevin was very helpful and professional. Quick in and out,. Store was very clean.

I have been trying for months to have my phone bill generate on a certain day; however, nobody has been able to do this. I specifically went in to Seth and he understood and straightened it out. He is the best for any questions, concerns & sales! He really cares about the people!

Although there was a line, once I was helped, they quickly solved my issue. The employees were both knowledgeable and worked well with each other to help other customers with their devices and cellular service issues.

Very good service and very helpful and was there for about 7 mins.

Russell was great in helping me with all my questions and helping me find what I needed!

Great service at the Lincolnton location.Thanks

Quick, helpful, and knowledgeable. Thanks for the great service

This is the only Verizon I go to! I don’t care how far I’ll be I’m still ONLY going to this one. The customer service is great and there always going to get what you need done never had a hassle. And I very much recommend Douglas when you go!

This customer experience with Kevin was EXCELLENT!! He was patient with all of our questions and made sure we were comfortable with our new phones and their basic functions. We will definitely go back to this store in the future. THANK YOU KEVIN!!!

Awesome service. Great people

Kelsie, Seth and the rest of the team members that assisted us in this process were unbelievably nice and quick to answer any questions we had about purchasing my new phone. It sucked that the system went down on a very important sales day (being Black Friday) and caused a huge delay and set back to getting our purchase finalized, (as well as many others) but that was in no way this stores fault as this was a nationwide Verizon issue. Frustrated with Verizon itself of how or why this all happened, but this particular store was polite and informative - which is why Im giving it 5 stars. Yall rocked it! Thank you!

Seth was very helpful and friendly. He was very knowledgeable of the products and helped me to decide which phone and plan would best suit our familys needs. He also set up my new phone and transferred everything from the old one.

Customer service was excellent!I lost my phone and sales persons there were most helpful. Sales persons went above and beyond!

A very pleasant sales lady. She got it made. To the phone It most suited my needs. . And pocketbook! She quickly. Transferred my data from my Samsung S6 to my new phone a Samsung A10e. She quickly andefficiently handled every detail even making change. It turned out to be a pleasant experience. .

Thanks for your help today Aaron...you did great

Aaron is beyond wonderful an helping someone an making sure to find a way

Excellent customer service. Thanks Russell

Good bunch of guys. Very knowledgeable and easy to work with

Kevin was excellent friendly, confident .. very good !Ps girl on duty wouldn’t allow me to use restroom pouring rain n I’m 70 years old..Kevin was great 💜

He was awesome in getting in my service switched and answering questions

I had an amazing experience today. I had several questions and the lady that help me answered all of them and help me get settled in my new iPhone 11 pro max. I highly recommend and will return to the Lincolnton location for my phone needs!!!!

They had the item I needed, and were courteous

Very happy there. I am very happy Lindsey was fantastic, they ran out of the best phone made, the galaxy note 8 but she found me one and I got it the next day. I went to the store and Kenan was there waiting for me and now I have my note 8.This wasnt my first time in this store. I have been there at least a handful of times in the past year. I am treated very professional and have always had my issues taken care of. Thank you for the great service.Also I have to add that the manager is very responsive in taken care of any and all issues with in his ability

Victor assisted me at the Verizon store and he was a huge help. He was very courteous, knowledgeable and efficient. I appreciated his help.

Ryan was very helpful I appreciate everything he did

Best service ever. All my questions were explained. In with a total lost phone and out with a new one. Home town service. Glad I didnt go to Best Buy.

Maria was great. She was very patient and professional. I would definitely recommend this store!

Service was great, employees were nice and helpful.

So far my experience with this store has been awesome. My phone is great. I had one issue with an accessory so far and they fixed and had me back out of the store in 15 minutes! My wife and I are very please with Verizon and this location so far. Keep up the good work.

Normally I have nothing good to say about a cell store but today was very educational and helpful. Thats for taking the time to explain to us how the hotspot really works especially after being ripped off by another company

She was very intuitive about the phone I needed. Nice talking with her. Definitely go to her again

With out his help we would have never got it done. Thank you Kevin

Jennifer could not have been more helpful. I am a senior citizen and dont get along with technology. She answered all of my questions. She transferred everything out of my old phone. She set up my icons. I could not say one negative thing about my service.. I love Verizon.

Great and friendly customer service

Seth was very knowledgeable about what I needed. He was also very friendly and pleasant to deal with. I will definitely go back to Verizon in Lincolnton again...

Fast, simple, easy in and out with what I needed and on with my day

They were friendly and very knowledgeable. Much better than shelbys store

Great customer service, explained everything i asked and was getting

Fun environment and a great personality as my help, he was awesome and walked us through tons of questions and we left with knowledge and confidence about this move with Verizon. Excellent.

Great service, friendly and funny crew. Really help me out in a tight spot

Maria was very knowledgeable and courteous. It was very easy to talk to her and she chose what was best for me.

Went to this store today to upgrade my moms phone and they said the cheapest I could leave the store with a phone was 175 dollars and thats with the payment plan that they do now! Said it was taxes and fees I was paying for! We left (without a phone) cause I wasnt paying that and I called 611 on my phone and was told this is a sub store to Verizon and they can charge their on fees! So for the same exact phone I upgraded for 68 dollars with customer service! Just be careful and make sure youre not overpaying for your phones!

Patient and fast!! Maria answered all my questions and I left satisfied:)

Great support and help! I recommend this store.

Doug was AWESOME! He was professional and patient! I highly recommend this location and Doug!

Every time I go into this Verizon they always go beyond to help me. Great staff!!!

Ryan was very helpful and knowledgeable

Seth did a amazing job on helping with my new Apple Watch.

The service was great at the store

Our experience was great. Very friendly and helpful

They charged me for 2 tablets that I didnt get, and it took 3 months and so much stress to get them removed from my account and get refunded for something that never should have happened. I will never go there again. I will be finding a direct verizon store and hopefully they are competent at there jobs.

Great place. They went over and beyond expectations to get me back up and running with a new phone

Was kind and patience

It was awesome, thank you!

Great and helpful service!

Kelsie was great! And no I dont know what her name personally and she is not related to Me!!

Worse customer service Ive ever seen. The sales rep that help me was only interested in upgrading me to something that I did not need or would even use. Im sorry I even went to this store. I would not advise anyone to do business at this location, go to a real verizon store or another name brand store like AT&T.

Very professional, helped our granddaughter get her new iPhone up and running

Great experience. Customer service is great!

What a bunch of lying fake people that smile to your face, get nothing resolved and make it sound like youre an idiot for even talking to them. Not a business Ill deal with anymore.

Great customer service

The employees were nice when I went in to get my girlfriend a new phone, tried to relate to their customers, will go back the next time I need something Verizon related!