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Baxter Ford Papillion
14810 Crest Road, Omaha, NE 68138, United States
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Baxter Ford Papillion
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Da
Review №1

Tanner Miller = Rock star! I’ve read some previous reviews about Tanner and they were all great. I can attest to the fact that he was amazing in person. I reserved a 2021 Ford Ranger Lariat with the Tremor package for my wife in mid August with Tanner. I had another exact build on reserve at another Ford dealership. I told each place the first one to arrive wins. Baxter’s Ranger had a delivery date of one week after the other dealer. Tanner kept me posted on the status several times. He notified me the second it was in transit and again when it arrived and was still on the truck. Baxter’s Ranger arrived first. Tanner got the deal. He made the purchase process stress free. I highly recommend Tanner and Baxter Ford. He will not disappoint.

Ko
Review №2

Lindsay reached out to me after an internet inquiry. With her persuasion, I delayed purchasing a local vehicle and made the drive to Papillion to see what Baxter Ford in Papillion had to offer. Knowing the style and year I wanted, but not thrilled with the color choices they had on hand, they found exactly what I wanted in their stock that had arrived 2 days prior and had not been put out to view yet for the public. It was exactly what I wanted. Lindsay was forthright and helpful through the entire process. She drove my beautiful Snow White to me the next day with new tires on it and walked me through any questions I had with the technology that was new to me. She continued to promptly respond to my texts regarding the warranty information and the title process. I highly recommend you work with Lindsay if you want an honest, responsive car dealer helping you with your purchase.

ma
Review №3

We got some bad news on my daughter’s car three days before sending her off to college and decided to take a look at a newer vehicle. Turned out I also needed a new car for a new job I had taken and luckily we ended up at Baxter! Tanner Miller was extremely helpful and as painful an experience as buying a car can sometimes be, they made buying two even easier. Thanks again to Tanner and staff at Baxter Ford for taking such great care of us! Couldn’t be happier.

La
Review №4

Baxter was by far the best car buying experience we have ever had. EVERYONE was friendly and knowledgeable. The process was done in a timely manner with no problems. Tanner was so helpful and knowledgeable. He knew every gadget on our Ford Explorer and was very patient with me in trying to understand it all. If you are in the market for a car GO SEE TANNER!!!!! You will not be disappointed.

Al
Review №5

Sheldon was amazing he wondered through the Amazon rainforest searching for the best deal on a Ford Fusion. He was even back by dinner and even better he was on the back of a dinosaur I’ve never had such a great experience in my life!! Great deals and service!!

Al
Review №6

My husband and I just purchased a Dodge Durango, we worked with an incredible team that consisted of Tony Moreno and Sean Thies. They were very straightforward, caring, and easy to get along with. No-pressure sales all the way and made sure we got the best bang for our buck. They went above and beyond to make our dream of owning a sick ride come true.

Se
Review №7

I was in the market for leasing a mid sized truck, due to covid and having to work from home I was able to take my time and thoroughly test out most makes. Finally settled on the new Ford Ranger and it wasnt a hard choice, the closest competitor was the Tacoma and I found the Ranger beat it in almost every category.The team of Kyle, Abby and Brett at Baxter Ford did an outstanding job through the process, and like the vehicle they beat out all the competition hands down. They went above and beyond to find the vehicle I wanted at the price point I needed. They were professional, friendly, knowledgeable and at no time did I feel pressured or that they were trying to take advantage of me.Thanks team Baxter and you have a decided advantage on my next purchase.

Al
Review №8

Worked with Tanner Miller he was great to work with. Answered all my questions fast and never made me feel like I asked a dumb question. He found me a vehicle I had not even considered but I fell in love with it. Everyone there was nice and engaging. Great experience!!!

Cr
Review №9

We went into Baxter knowing exactly what we were wanting to purchase! We got the privilege of having a very knowledgeable sales member (JT) help us find the car of our dreams. With the low new car inventory we looked at what was available and did get to test drive. We decided it didn’t have quite all the features that we would love so we went ahead and ordered a car to our liking. We were told 20 weeks and our car arrived in 7. We were so excited! JT helped us through the whole process. Was very knowledgeable in deciding what features we wanted and helped us in the ordering process from start to finish. When our car arrived he helped us set up all the features inside. Showed us how to program everything that needed to be and helped us set up our FordPass too! He was very polite, answered any questions or concerns we had in a timely manner and would highly recommend him to helping you purchase your next car.

Cu
Review №10

Upon arriving, as an out of town guest from Clay Center Nebraska, I was greeted in a friendly and professional manner in the parking lot and escorted inside. I had contacted the dealership days prior and they thought they found a vehicle that would serve me well. I could tell everyone there was doing their upmost to give me the best customer service possible. I met with Brett Rennels and Ian Rennels. They rolled the red carpet out and made me feel at home. They listened intently on what I was looking for and found a vehicle I thought I could only dream about. I highly recommend this dealership, their staff and their inventory to find out what best suits you in a welcoming and friendly environment. Brett, Ian and Mitchell ‘s attention to detail had me leaving exponentially better than I had arrived. I am truly grateful for their service and will definitely go back in the future!

Ro
Review №11

When it comes to past experiences at dealerships, most have not been great for yours truly. But Brett Rennels and the squad at Baxter Ford Papillion were able to help me out. After experiencing months of frustrations trying to find a vehicle in this crazy market, Brett was able to come through and get me into a new truck. Im loving it and will definitely be in touch with Brett again whenever it comes time for another new vehicle. Thanks!

Br
Review №12

Mike was incredible, beyond words. He made the process from start to finish absolutely seamless. I would highly recommend him for anyone interested in looking for a new car or trade-in, he’s got your back!

Je
Review №13

What a wonderful experience. My heart was set on a new car and these guys made the process happen quickly and smoothly. Ian was phenomenal. He made sure all of my needs were taken care of, all while providing impeccable customer service. Mitchell and Andy assisted with the finances and ensured I got the best interest rate. Ben and Cole answered all of the in and outs regarding my new car purchase and were very knowledgeable about the details of the car. Overall, these gentlemen provided a 5 star experience for buying my new car. I will be sure to go to Baxter in the future for any other car needs!

Ma
Review №14

We had the opportunity to work with Brett Rennels and Luke, the sales manager during our purchase this week. They have made the process simple and easy. Brett took the time to get to know our children and is certainly not your stereotypical car salesman. If you dont want the pressure and stress of buying a car but are in need of something new or used, I encourage you to stop in to meet Brett and Luke. Thanks for the great service, we will be back!

de
Review №15

We came in after our car was deemed a total loss from an accident. We had a 2009 ford escape and were curious about seeing newer models. We set up to see a 2020 ford escape.they delivered.Our salesman, Tanner, was at the door ready with the car we asked for. They had one in stock for a very good price. he worked hard to get us under the payment we wanted. he wae never too pushy. The rest of the sales team was wonderful to work with as well.the appointment was last minute for 1pm and we drove off with our new car at 5pm.4 hrs for looking over the choices, doing the test drive and all paperwork complete, keys in hand. I would call that exceptional service.to be clear, they would have had us out faster but we haggled hard. They were a great team.

Ry
Review №16

Baxter Ford Papillion and their salesman, J.T. Engelbart, could not have been more helpful in my car buying process. He helped me find the best deal possible for my 2014 Honda Accord. Anytime I had questions he answered them very quickly and was very easy to communicate with. I would definitely recommend Baxter Ford and having JT Engelbart as your salesman when you need to purchase a new vehicle.

Ka
Review №17

I had such a great experience here! It was my first time buying a car, and Sheldon made sure I was comfortable and confident every step of the way.

El
Review №18

I had a great experience working with Otoniel (Toni). I would recommend you ask for him if your looking for a used/new vehicle from Baxter Papillion. He was very friendly, didnt pressure us at all, and was very knowledgeable.

Er
Review №19

Meh. I realize they are fairly new to this location. I didnt think it was very professional for 4 or 4 salespeople to just be standing near the main entrance. I thought the Lot Lizards were a thing of the past. And, maybe educate these Junior salespeople a bit and empower them to make some decisions or answer some questions rather than simply saying....Ill have to check with service or Ill need to check with my manager.

ce
Review №20

Brody the sales person was very helpful with all of the details of the cars that i test drove. He was very professional and very nice. Brody listened to what i wanted and at no point was he trying to impose another sale. Nick from the finance department worked hard and fast to get the bank approval done.I will definitely be back there for my next purchase!!!

Ni
Review №21

Absolutely some of the best customer service, and Lindsey is a great salesperson! 10/10 recommend anyone who isn’t quite sure what they want, or knows exactly what they’re looking for!

To
Review №22

I bought a car from Baxter today and Michael Pickler was excellent. Thank you so much for all your help through this it was quick and so professional yet a very relaxing environment. We didn’t feel pushed into anything and it was just a great experience. I highly recommend.

Ed
Review №23

Mike Utts was great to my family and I. He is genuine and straight forward which I appreciate. I always felt like he was doing everything he could to get us the best deal, and for that I am grateful. I hope to buy another Ford from him in the future.

Sh
Review №24

Ashley was great keeping us updated on the arrival of our new vehicle. Smooth process on new car purchase. Definitely recommend

Ko
Review №25

Tanner Miller was our sales agent and he worked hard at helping us get the deal we wanted and needed on our new Expedition. He was very knowledgeable about the vehicle we were looking at. He also entertained our 7yo which is a job in itself! Thanks Tanner!

Dy
Review №26

My fiancé had a fantastic time here. Sheldon was the one who helped her and he didn’t hesitate to answer any questions or concerns. He really went the extra mile would recommend for any car purchase.

Cr
Review №27

Had been looking for a gray Edge for several months. Tanner Miller helped tremendously in finding my new Edge! Tanner made things stress free when purchasing. He also was able to find my mom an Edge as well! Thanks Tanner and Baxter for all your help!

Sa
Review №28

Mayte was kind and professional and helped me find a car in my price range. The whole process was smooth and effortless! I totally recommend this dealership!! Even her manager Ian came over and introduced himself. I could tell he cares about his employees and customers so another reason I would come back here!

Se
Review №29

Had to come here for a part for my company. Worst choice ever!!! Will definitely pick another Ford dealer in town next time. I have never felt like such a nuisance giving a company business in my life. Grumpy, disregard for my presence, no hello, no goodbye no nothing. I wont even review my regular good bad and ugly truth here...Do not shop at Baxter Ford!!! Is all I can say

An
Review №30

Brett did an amazing job helping me find exactly what I wanted. There were a few questions I asked that he didn’t know, so he admitted he didn’t know and got the answer for me in a timely manner. Recommend Baxter Papillion.

Ch
Review №31

Beautiful dealership. Great Coffee. Great Service. Ben Adams was my sale representative and he did a great job! I got a fair trade for my old car and felt like I got a good deal on a new F-150.

Al
Review №32

Bought myself a brand new 2021 Ford Bronco from Michael Pickler and it was the best experience buying a new vehicle! Kept me right at the payments I wanted, didnt haggle with me, and got me the exact car I wanted. Definitely ask for Michael Pickler if you are interested in purchasing a vehicle!

Ki
Review №33

This dealership had been taking care of my warrior mustang for years now and havent let me down at all. Great pricing while answering all of my questions and not giving me the runaround. I plan to keep using them for all of my needs for my 1 of 27 unique car. Highly recommend!

Ti
Review №34

Came in with a concerning grinding sound in my truck. Turned out be be something small. After a quick fix, I asked how much. Free. Definitely will go back if I have any other issues. Thanks.

An
Review №35

Had an awesome experience being a first-time buyer with Baxter. Michael Pickler was my sales rep and he was above and beyond and helping me choose and obtain the right vehicle. Make sure you ask for him whenever you stop in!!

J
Review №36

Vehicle serviced on time and in a timely fashion. Did only what was requested. Appreciate the efficient and professional experience.

Th
Review №37

There were several representatives that went above and beyond. Andrew, Mike and Kyle did a great job I felt well taken care of. Thanks again!

Sh
Review №38

I recently purchased a vehicle from Baxter Ford Papillion. I had the pleasure of working with Brett Rennels. He was extremely helpful and knowledgeable. I felt like he had my best interest at heart. I was very happy with the time and effort he offered. He treated me like he appreciated me as a customer.That being said, I was disappointed with the used car manager and his attitude. He was condescending and it took literally all afternoon to purchase a vehicle. Then the finance person refused to take no for an answer to an extended warranty. If it hadnt been for the diligence of Brett we would have went elsewhere to purchase a vehicle. Thanks Brett and good luck to you!

An
Review №39

I will be absolutely honest Baxter Ford Papillion along with all employees in my book is #1. We traded our 2019 Ford Escape for a 2021 Ford Escape which we think is Fantastic. We are part of Baxter Ford Papillion Family & will be a life long customer!! The deal we got & the wonderful treatment we got was EXCELLENT!! Buy your next vehicle from Baxter Ford Papillion & you wont be sorry!!Thank You!!

Sa
Review №40

I walked into Ford today on a whim after not the greatest experience with Chevy. JT met me at the door and hes made my experience today 100x better. I was able to tell him exactly what I was looking for and needed trading my SUV in for a new truck. He was knowledgeable and answered all of my questions with kindness and SO much patience. Thank you for such a smooth and quick transition!

Tr
Review №41

Mike Uttz was great, made it a very simple and fast experience. Found me what I wanted and made it happen. Very pleased

Ro
Review №42

I have bought my last two cars through Baxter Ford in Papillion. JT has been my salesperson for both and the experience could not have been any better. He is an amazing young man that is great at communicating. He never rested until we were 100% satisfied with our purchases. If you are in the market for a new or used car, call JT, you will not be sorry.Rick the GM never sleeps. Both purchases he found is the right car no matter how far he had to go to find it. Our first purchase was on their lot, the second they found in Lincoln. Rick nor JT hesitated to go the extra mile to ensure we were treated like family.I have zero negative things to say about my experience. A truly painless purchase on both. Also they blew away the competition when it came to pricing. Definitely check out Baxter Ford Papillion for your next purchase.

Ky
Review №43

I was recommended baxter by a coworker and they didnt disappoint. I had a specific truck I wanted and as soon as it rolled off the transport truck, I called. Brody Methven did a great job at handling all aspects so I didnt have to worry. Overall great service.

Do
Review №44

Ashley Embury was very professional in my car buying experience. Wasnt sure what i wanted and thru the whole process she was very helpful with suggestions and recommendations without applying any pressure to buy something i wasnt comfortable with. Ended up with a great car and a positive experience with everyone at Baxter Ford.

Da
Review №45

I have purchased a few new cars in my life and normally hate the process. I walked in and met with Sheldon and he was awesome! He made the process super easy and he knew his stuff and got me an amazing deal. I would totally recommend working with Sheldon and Baxter on your next auto purchase. Thanks!!

L
Review №46

My husband and I worked with Abby and Michael while purchasing our new Ford Explorer. Abby and Michael went above and beyond to make sure our experience was a smooth one. They are both extremely professional and knowledgable, honest, kind and trustworthy. We would highly recommend without reservation working with Abby or Michael for your next vehicle purchase.

Je
Review №47

Set up an appointment with Ashley to test drive an Expedition. We weren’t sure what to expect but were pleasantly surprise by our love for the Expedition, the low hassle drive and buy and the fun atmosphere. We will definitely be returning for our next vehicle and we’ll be looking for Ashley to help us with our purchase. Thanks Ashley and Baxter Ford for the great experience in purchasing our new Expedition.Rick and Jennifer Black

ju
Review №48

I purchased a vehicle Monday. Great service and was in and out within an hour after test drive. Thanks Kimberlynn for the great service.

Co
Review №49

Needed battery for keyless system. Staff had it replaced and out the door very quickly and friendly

Ki
Review №50

Saturday we walked in to baxter not knowing if wed find the car we wanted. Brody and Andrew(both sales guys) met us at the door and began the search for exactly what we wanted. After we were a bit unsure about what inventory they had they allowed us to take the truck we were thinking about, trucks are flying out like hot cakes. They totally could have told us no. We pulled up on Monday to return the truck and decide if we wanted it.Before we did anything Brody and Andrew the sales manager said hey we got this truck in and I think you guys should look at it! They definitely did the dang thing! I love my new F150!!!I cannot express how amazing they treated us! We had our 2 year old with us and the entire staff were amazing and helped keep her entertained from buying her cheetos and water to playing on the floor with her! We value and appreciate the family atmosphere we experienced with the Baxter family💜💜💜I highly recommend this business to anyone looking for a car in this time, but always remember to be patient and understanding as this is a hard time to be buying or selling cars.

Ad
Review №51

Baxter Ford has provided great service everytime Ive come in. Helpful and friendly staff as well, making sure Im taken care of. I typically go in for an oil change/tire rotation, and the process is smooth. There was a bit of a mess up last time I was there where I ended up being billed for someone elses vehicle. That took a few days to get figured out after not being called back, but in the end was taken care of, especially knowing that those things happen. The only complaint Id have is the struggles Ive had in the past with getting my lug nuts off. They seem to be over torqued to the point that the air compressor nor myself by hand cant get them off. Other than that, they do great work and are a reliable place to go to!

Ca
Review №52

Had a great experience with Mike and Ed. I let them know what I was interested in and made it super easy to walk in, do my test drive and sign the paperwork! Super friendly staff stopped by and said hello as well! I would definitely reccomend!

Ja
Review №53

Kimberlynne did a great job helping me find a car that was perfect for me and my family. I will be back to buy another car when our family needs another. Highly recommended.Update! Went back and bought another car for my wife. Once again Kimberlynne and the other staff were super helpful and found exactly what I was looking for. Ill tell people about how friendly and helpful this business is. Thx!

St
Review №54

I had gotten a flat tire over the weekend. Laurence was able to get me in Monday morning and replace the tire with no issues. Amazing customer service!

ha
Review №55

Great dealership. Worked with Brett Rennels made the process easy. recommend Baxters for any vehicle

Ky
Review №56

Mike Utts from Baxter Ford was absolutely amazing! He was extremely helpful in getting me into the perfect vehicle and walked me through every step of the car buying process with knowledge and honesty. I cant say enough good things about Mike and Baxter Ford!

Da
Review №57

Brett is the guy to talk too. I was quite wishy washy about the timing, with the new models coming out, the ramping of EV offroaders, the lack of inventory for all vehicles throughout the country. I bothered that poor guy about new models for a few months. Absolutely happy with my new Ranger. Brett put up with a lot, but it was obvious he wanted us to get what we wanted. If you want a place that does it right, but also treats you right, go see Brett, Mike, and the guys down at Baxter.

Ke
Review №58

JT Englebart is an amazing salesman that goes above and beyond for his customers. I plan on buying all my vehicles from him. Thanks to also Rick for being such a great friend and mentor to all who work for you. You guys ROCK!!

Je
Review №59

Baxter Papillion is the best location. Highly recommend talking to Brett Rennels and Michael Pickler they will not push you and let you just shop. No pressure shopping.

Ca
Review №60

Abby Goetz, Ben Adams, Brody Methven, and everyone else I met at Baxter Ford Papillion treated me with such professionalism, kindness and respect. They got me a great deal on a beautiful car, and I couldnt be happier. Each person I met there made me feel welcome and appreciated, as if my sale and my satisfaction were their highest priorities. I would not hesitate to recommend Baxter Ford Papillion, and definitely will go back to them with any future needs. You simply wont find a better team - and I got a pretty cool car, too!

Bi
Review №61

Enjoyed working with Brody and Andrew. They listened to what we wanted and worked hard to make the deal happen.

Fe
Review №62

I had an amazing experience being at Baxter Ford Papillion with the help of sales person Ben! I heard great reviews about Ben from my family. He was able to find me an affordable SUV and is just a generous kind person. This is my first time buying from a dealership and Ben assisted me throughout the entire process and stayed until I took my new car home. Ben is dedicated to his work and really cares about his clients because he was suppose to leave work the same time I arrived, but decided to stay and help me. I greatly appreciate his help! Give that man a raise!

Ty
Review №63

I had already picked out my dream car before I came there. When I arrived Brett tailored my entire experience to fit my needs. It was my first time buying a car by myself and he made it very easy and stress free. Of course you can find a car anywhere but I got the car I wanted and I was in and out. Hands down best experience in getting a car!

Is
Review №64

Brett Rennels did an amazing job finding a vehicle in our budget, but something of good quality. Highly recommend this dealership and this sales person!

ro
Review №65

My experience purchasing a vehicle here was amazing. I was greeted at the door and my salesman Mike made the car buying experience a fun and easy one. Which is how buying a vehicle should be. I highly recommend Mike and the whole team. Im definitely going to shop here in the future and recommend to everyone!

Ga
Review №66

I wanted one of the new Ford Broncos which are almost impossible to find on a lot right now. Luckily they had one and Tanner had it pulled up and ready to go for me when I got there. He answered all my questions, worked with me on payment options and had me in my new ride in less than a couple hours.

Jo
Review №67

With the help of Michael Pickler and his financing team they were able to get me into a great 2016 Dodge Ram. I went in with the typical mindset of being turned away but they really put in the work to find a perfect fit for me and my family and i was able to drive away in the new truck in a matter of a couple hours. Thank you guys so much for your help it was the most haslte free experience i have ever had in a dealership. I recommend anyone in the market for a new vehicle to go to baxter ford and speak with Michael he went above and beyond for us.

Sh
Review №68

Had a great experience! First time buying a car and they were all so helpful and made it a lot less stressful! J.T and Nick were the ones who went through the process with me and both of them were fantastic! Highly recommend!

An
Review №69

My wife and I were looking at vehicles in kansas and in Iowa and the dealerships were not near as friendly as the people at Baxter Ford. We worked with Travis, Luke and Mitch (I might be wrong on the finance guys name) Anyway, incredibly friendly, and gave us a great deal on both trade ins. We took all 5 kids with us and were there about 4 hours and they never made us feel like a bother. You won’t regret going to this dealership! Hands down one of the best we’ve ever been to.

De
Review №70

It was a great experience working with Ben getting me into my new vehicle.

Bi
Review №71

My salesman JT was amazing! He helped find exactly what I was looking for and was very knowledgeable with the trucks. The finance guys were extremely nice as well even though I thought we had agreed on a payment I was shocked to see that was not the final number (go figure). They were very helpful though and I am happy with where we left off! I cant say I am happy or impressed with the whole Baxter family BUT I am happy with Baxter Ford in Papillion and I would consider them in the future.

Je
Review №72

Ashely was excellent to work with and made the process as easy and quick as possible for us. My vehicle is just what I needed and I am very pleased with the entire experience! Thanks so much!

Br
Review №73

I had a great experience with Baxter Ford and my salesman J.T. He was right on top of things and very knowledgeable about the vehicles and very courteous and professional. I would recommend Baxter Ford Papillon and J.T. to everyone.

Ch
Review №74

Brett Rennels did a great job!!! Very friendly, easy to work with and very accommodating.

Am
Review №75

I highly recommend this Baxter Ford location for your car buying experience. I worked with Ben Adams and Brett Reynolds. I greatly appreciate how personable, knowledgeable, and patient they were. The entire team worked helped me find the car I wanted and beat the competitors prices! I was very impressed with the exprience and will definitely go back for our familyś vehicles.

Ch
Review №76

I showed up and the truck that I had seen online wasnt the actual truck I was shown. It had big ugly after market wheels and tires on it that stuck out really far. I was told that sometimes they use stock photos of trucks instead of showing the actual truck. I had to buy factory wheels and tires from the dealer to get it back to stock, like it was pictured. Then they couldnt find the key for the locking lug nuts and when I followed up with them to see if they had heard back from the original owner I never heard back. I had to pay a 3rd party company to remove the lug nuts the forceful way. It could have been handled much better and left a sour taste in my mouth about recommending the dealer to anyone.On top of that it was the usual experience. You talk to a sale associate but they have to go and talk to the manager 10 times along the way. The manager has to come over and pretend to come to a good deal with you. Nothing unusual but in general its a poor model for the customer.Kyle from finance was great, he was the only one that seemed to have his stuff together. Got me a great APR and came down almost $2k on the warranty. Pro tip: just keep denying the warranty they try to sell and they basically give it away.Would I shop here again? Maybe if that was the only place I could get the car I actually wanted. Would I recommend them to my friends and family? Probably not.

Ch
Review №77

Sheldon knows his stuff! He worked to get us the best deal on our new truck. They respect your time and don’t play games. We will be back in a few months when my current lease comes due.

Pa
Review №78

The resolution to my service problems is the reason for a 5 rating. Over the weekend, my 3 month old 2021 Ford Edge lost all power. The battery was dead. After 3 attempts to the dealership and roadside assistance, my problem was resolved on the 4th contact. I went to the dealership on Monday to tell them my story and met with 2 gentlemen who were extremely responsive and assured me that was not the customer service expected from Ford personnel. Their response restored my confidence in them and their service unit. Thank you to Andrew Malouf, new car director, and Mitchell Hanson, finance manager, for their concern, attention and resolution. They went above and beyond my expectation and I appreciate it.

Pe
Review №79

TJ is very knowledgeable of their cars and provided us with great customer service. As polite as can be all while keeping it professional. Would definitely recommend looking for him when looking for a new vehicle at Baxter. 10/10

Na
Review №80

Abby G. was an absolute gem. She listened and understood what I did and did not want with my new (to me) F-150. She also stayed ridiculously late and had genuine conversation with me so while the team processed my information. Their finance team worked quickly with the information I had, including my trade in. Everyone there was great but Abby was professional and did a great job at setting herself apart with her professionalism and effort.

Mi
Review №81

I went there and talked to Mike Utts in the their leasing office who was very helping and very nice to work with. We got something going for me they were very nice to work with even the finance guy Mitch was nice. I would totally suggest going to this location when you are looking for a new vehicle.

Ka
Review №82

J.T. Engelbart was wonderful to work with! The stressful process of buying a vehicle was easy. We traded in two vehicles and he helped with that process and gave us everything we were asking for. He even let us test drive our new car overnight! Would recommend to friends and family.

Po
Review №83

Let me tell you, the was the most amazing dealership experience I have ever had. Mikeil was the most helpful, thoughtful, overall greatest person I’ve worked with. Always felt welcomed, and never pressured at all. Absolutely 10/10 would recommend working with him and the Baxter team! Sean from finance was very friendly and helpful couldn’t have possibly asked for a better experience! Thank you both for all your help!

Ma
Review №84

Made an appointment 3 weeks in advance with the service department to get my car looked at. Brought it in when they opened at 7 am on the day of my appointment. Waited all day for them to tell me they couldnt diagnose it, let alone work on it. Then to be told they might not look at it the next day either and they didnt have any cars to loan. Why make appointments when you wont even make a diagnosis? Also my service advisor wasnt professional in any way and made me feel like a jerk for asking any kind of questions. Terrible service.

Br
Review №85

My wife and I purchased a new to us Explorer from Brody and the team at Baxter Ford and couldnt be happier. We went to several other car dealers in the area and our experience at Baxter Ford Papillion was by far the best we had. Brody was very helpful and responsive through our whole search process and I would highly recommend paying him a visit for your next vehicle purchase.

Mi
Review №86

Recently purchased a 2021 F350 from Ben. Ben is extremely attentive without being pushy. Ive bought many cars in the past from Baxter but this experience was by far the best one. I appreciate all of Bens help. If youre in the market for a new truck make sure to see Ben and work with Mike for all your accessory needs. Mike was able to get Xpel paint protection film applied which was fantastic.

as
Review №87

Brett Rennels got me into an amazing Subaru and at an amazing price! Super helpful and great price since Im a college student :) Hes also super knowledgeable and was determined to get me the best price he could get. Definitely will get my next car through him! The coffee was good too!

Kr
Review №88

Paul the service manager and Mike Hare have really been such a help in getting my truck fixed up. Mike had to work weeks of calls and emails to get things right, but he accomplished it. I am a very happy service department customer!

Br
Review №89

We had a great experience working with the team at Baxter Ford Papillion. Ben was attentive, helpful, and easy to talk to. We did not feel pressured or overwhelmed at any point of the car buying process. In fact, we were often very impressed with their customer service and attention to detail. We would definitely recommend Baxter Ford Papillion to all our family and friends.

Ke
Review №90

Good dealership to work with. Sabaen was great to work with. Always followed up and was thorough.

Pa
Review №91

Love the people here. Jt is the best at helping me on my car searches

Ka
Review №92

Matt at Baxter Ford Papillion was so incredibly helpful. He made sure to cover all the bases with me to ensure I would get into a car I would love. This was my first time car shopping on my own and while I have to admit I was nervous at first, Matt made this experience as easy as possible for me. Awesome group of people working here!

Je
Review №93

Great people at Baxter very helpful and very caring loved my experience there

Ma
Review №94

As always, excellent service from the entire staff. I never feel like I am being pressured to do anything. Brett was an exceptional sales man. Very knowledgeable in the features of the vehicle I was looking at. Made sure all my questions were answered and worked diligently to get me what I wanted in the price range I needed to be in. Again, I never felt like I was pressured or rush to make a choice. This is my second vehicle purchased here, and I will continue to come here.

Jo
Review №95

First time Ford buyer and first time to this dealership. I was fortunate enough to have JT as my Sales Associate and the guy was incredible. He worked hard to find me a used vehicle based off my requirements. Great communicator and listener. Highly recommend JT when you are out shopping for vehicle at the dealership. Very accommodating and overall wonderful experience. Nick was great on the Finance side. Thanks JT and Nick!!

Sy
Review №96

Sabean Reed helped us find our Jeep Grand Cherokee and was nothing but amazing help for us! Highly recommend having her help you find your next vehicle!

Sa
Review №97

I just bought a car from this location. I worked with Ben who was wonderful! Very kind when we walked in. I did a trade in and Ben was very helpful with making sure I left happy. I would 1,000% working with him/this location. Super happy with my new car and help I received with purchasing it.

Na
Review №98

My car buying experience at Baxter Ford of Papillion was great! The salesman that worked with me, Ed Schlegel, was very nice and easy to talk to. He had the car cleaned and ready for me to test drive right when I got there. He wasnt pushy at all, and he didnt try to haggle me on numbers like some salesmen tend to do. He made the process very easy and very pleasant! The finance guy, Sean, was also great to work with! He was able to get me a better rate than my own bank offered! Overall, I had a wonderful experience and would definitely return to this dealer in the future.

Br
Review №99

JT made buying our new Bronco simple and painless. He’s not pushy, and he’s very knowledgeable. He took time to make sure I was comfortable with the Bronco’s features before I left. Mitch wasn’t a typical ‘finance guy’. He didn’t try to sell us things we didn’t need and didn’t rush us through just to get to the next guy. These guys are the reason we’ll be going back to Baxter Ford for all of our automotive needs. Thank you for treating us well and making this process enjoyable!

Ta
Review №100

We showed up on Saturday looking for a preowned vehicle. Matt Morrison greeted us when we got there. He was super awesome to work with! We will definitely be back to buy more vehicles from him!! Thank you Matt!

Information
100 Photos
100 Comments
4.6 Rating
  • Address:14810 Crest Road, Omaha, NE 68138, United States
  • Site:https://baxterforddealersouth.com/
  • Phone:+1 402-896-6000
Categories
  • Car dealer
  • Ford dealer
Working hours
  • Monday:9AM–6PM
  • Tuesday:Closed
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–8PM
  • Saturday:Closed
  • Sunday:7AM–6PM
Offerings
  • Oil change:Yes
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