It was surprisingly hard to buy a battery and have it fitted. Costco on face value was cheaper but they dont install. TJ at Costco recommended Big O Tires and I was pleased he did.Big Os battery was same brand as Costco but was guaranteed for 6 years as opposed to 3.The guys in Big O were incredibly friendly and helpful and were able to get me in and out within 20 minutes as opposed to the allowed hour.The gents were perfect ambassadors and was a brand Id never heard of but now would totally recommend.

Hit a chunk of cement in the middle of the road on highway 680 and it blew my back tire on my Fiat. Called three different tire shops and Big O was the only one who had the tire in stock. Chris was super helpful and had a new tire on my car in about an hour. Thanks!

A broken wheel stud and ut. Not a safety issue?Just talked to store manager (Ivan) around 12p 5/25/21 that Im upset that they did NOT inform me that they broke one of lug nut and stud, which I found it at home. He said that it is NOT a safety issue and he can replace it for me. Well, It could be a simple fix for him but It is such a disappointment to hear from whom supposed to repair, not damage my wheel. Such a disappointment......I do care about my safety but it is sure to know that they are NOT.Sadly, I have to visit this location once more to get that repaired but it will be my last time.Here is some more update. (05/12/21 around 1p)Obviously, the store manager is not happy with my review. Ivan called shortly after and says he will NOT fix his damage and hung up in me. Well, I will let my insurance handle it.Im less concern about fixing itself at this point because I know it now. Through this disappointing experience, its more about being honest about your fault, giving apology, and responsible to it. They showed NONE of these.I really wish I chose other shop at first.If they are NOT caring about your safety, NOT being frank about their fault, and NOT being responsible for their own, you may end up paying more later with your time and money JUST LIKE ME.

Very respectful people, I went for an issue in my car, they gave me advice, doesnt care if I am going to fix the car in their place or not, I recommend this place, their prices as well less then other places .

People were on time, professional and honest. Ill use again.

Employees are professional and friendly. Took me around an hour to get my wheel alignment done.

Chris is awesome. They installed tires on our Toyota in May 2019 and the TPMS sensors are now going out. Chris gave me a great deal and went the extra mile to assist. I highly recommend Big O San Ramon.

I cant say enough good things about this shop. Criss dedication to exemplary customer service and taking ownership of a challenge from start to finish, keep me coming back. The prices are more than reasonable for repairs, the location is super convenient, and the big o brand tires are on par or better than big brand products. Their tires have saved me several times from my own stupidity. Ive worked with other mechanics that royally destroyed my truck but big o is reliable and trustworthy. They will always have my business and I dont think twice about referring friends and clients to them.

Without doubt the best tire and wheel shop Ive ever been to. Chris treated me like family and found the tires and wheels that I wanted!

Be aware off there inspection report .I came hear for the alignment after the work got done they did a free inspection, they recomended that I change my back brakes and resurface or replace the rotors and the xtra work will cost over 600$ I told them that my car was not to old to require new rotors they insisted so I said I will get back to them so, I took my car the next day to the Honda dealer for a inspection, I told the manager what big o tires had recommended, after Honda did the inspection Honda advise that my rodors were in good condition my car only need brake pads, and after comparing reports find out that others work that big o tires recommended was not needed.

Ivan great manager quick thorough and honest.

Very professional and courteous, went above and beyond fixed alignment, new tires and brakes on my truck. I went back for some brake adjustment and wheel balancing, they fixed the issues without any questions. The customer reps name is Chris I highly recommend Big O Tires in San Ramon, CA for all your services.

We had a flat tire. These guys were quick to fix it.. great service

It has always been great to visit Big O Tyre at San Ramon and the thing which makes it great is the kind presence of Mr. Ivan.

My go-to tire store. Fast efficient service. Good prices.

Replaced some headlights at this location. Quick and easy service. Done in less than an hour. Very nice employees and reasonably priced.

There are several reasons that this store has my business and loyalty. The straight forward honest approach of every person I have ever spoken with, the fast service results (typically ahead of the estimated time), and the information on what should be considered, and what is not really needed to be done at that time. Although I have only needed to visit another store location away from the area for alignment check, it was at no charge. So the number of locations is also a benefit. However, as I mentioned previously, I always come to this San Ramon location for all services they offer on all our cars (5 at the moment).

They say you measure service with how you perform when no one is looking. I will take that further and say, you measure service when you are not at the register buying.. I have been buying tires exclusively for all of my cars over the years at Big O San Ramon based on their great service, integrity and pricing. This past week I got a flat on the Grapevine headed to LA. Not ideal but even less than ideal with a sports suv and a 22” wheel. As we were stuck trying to find a new tire with no luck, it came to mind to call Chris in San Ramon. Not only did he pick up, but he gave us advice on a temporary solution to get us to LA and then advice on getting new tires while in LA. Our trip was salvaged and were are back home safely. Needless to say, I will continue buying tires and using Big O San Ramon exclusively(as possible) :). Thank you Chris and Big O San Ramon!

My main concern when taking my car in for service has always been Trust. Ive had my cars serviced by many different mechanics in the past and I have been ripped off so many times. Big O Tires San Ramon is the only place I will take my car. Ive been going to them for over 10 years and never ever have they tried to rip me off. my boss and his family now use them exclusively. Plus they are very fair on pricing and they will actually tell you that you dont need service. In other words they will turn away service if its not needed which is absolutely amazing. I wish I could take them with me when I leave the state next year.

Nice people, great customer service...these guys got the work done, I was in and out in 2 hrs for a flat tyre service.Highly recommended!!!!!!

San Ramon Big O Tires gets 5 stars from me. This Location is FANTASTIC.1. Super Frendly.2. Great Service.3. Competitive Pricing.4. Stands Behind ALL There Work.5. Extremely Clean & Organized Facility.I live in Walnut Creek and could go to a closer store, but instead choose to go the extra mile to Big O San Ramon.

I had 4 new tires installed about 6 months ago. I noticed one tire was low and put more air in it at the gas station. It went low again the next day. I called to see about timing to have it looked at and was told it could be done in 45 minutes. I went down to the store immediately and it was repaired within 35 minutes at no charge. Now that is great service!!!!

Chris from this store just came and picked up my dads car, drove it to the shop, repaired his flat tire, and dropped it back at their house. My parents are holed up at home because they are both elderly and high risk for Corona, and my dad is terminally ill. Chris, youre an angel. Thank you so so much for helping my parents at this time. I so desperately wish I could visit and help them but Ive had too much potential exposure and I am so grateful that people like you exist in the world to look out for them when I cant. Thank you, from the bottom of my heart ❤

Very clean and friendly service they are fast to take care of tour needs even of they have to order in a tire for you it all happened with a a few hours plus they even recounted the spare tire back under my vehicle that I had to remove. Very friendly and helpful staff i was here on a Friday afternoon and all of my needs where taken care and and out the door in under 4 hours. Nicely done and they offer good coffee and teas too.

Friendly and reliable customer service. They serviced my cars and always accommodate to your schedule to the best of their ability. Convenient location, good service.

Got us in and on the road very quickly. Good customer service. Had coffee, tea and even pulled out some hot cocoa mix for our child. I do recommend this place to others.

Very pleased...i bought one tire ( the salesman checked the internet for a lower price of one of your competitors and matched it ) it was mounted and i was out the door in 45min

I called to make an appointment for oil change 5 days before. It wasn’t clear it was first come first serve basis. Anyway a rep explained it was and eta was 2 hours. I waited and called in 2 hrs to check the status. He said another 45 mins. I had to cancel due to other arrangement.The thing is the rep was very rude on my cancellation and gave me a look. I know it’s busy day but this is not how they should treat customers. I have been using this store several times in the past. Not sure what happened but it was not the same experience I had before.

Older car with chrome wheels?• wire-brush your wheels thoroughly to avoid leak• consider new sets of non-chrome wheels• tire installation is just as important as tire quality.

I had a hard to find tire last minute before a snow trip. I REALLY appreciated the friendly and outgoing service with Cris Padagas. He was great and really was very professional. I will definitely be back with my other vehicles. Thanks again

This Big O has always been warm and professional.They ask what you need, are never pushy, and just get the job done.Best Big O in Bay Area in my opinion.

I went here because I had a nail in my tire. Not only did they not try to sell me a new tire, I knew mine could be fixed. They repaired my tire at no cost. Just to be nice! Also helped point me in the right direction for a few things I need done on my car. Best experience I have ever had at a mechanic shop! Always going here. Lifetime customer.

Very helpful forgot the guys name but he was awesome, big help. Would recommend this place to everyone

Getting my car serviced at Big O was one of the best experiences Ive had with my car. I had my car at Costco across the street getting a tire fixed (since it was under warranty there) and they had an issue getting the lug nuts off. Costco said Big O could fix the lug nut issue, and then I could bring my car back to to replace the tire. I had meetings all day long and could not leave work (down the road at Bishop Ranch) - so I prayed and called Big O asking if they wouldnt mind getting my car from Costco, fixing the lug nuts, and then returning it to Costco. I was not an existing customer, and they ended up doing this for me all over the phone. Best service ever and they saved the day for me. I had a razor in my tire and HAD to get it fixed before I drove home - but was unable to leave work early. The guys here were the nicest and were super honest. I ended up getting my next oil change with them as a thank you for the extra mile they went for my tires, and that went just as smooth. Id recommend them to anyone looking for that local, honest car mechanic. :) They seriously saved my butt!

My light keeps blinking on and they checked it out and didnt find any problems so they didnt charge me for it. I love that kind of honesty!

This location I would recommend to anyone their honest with outstanding customer service I dont no much about cars they always took the time to answered all my questions

Very nice staff, Dan was extremely helpful.

The service representative was knowledgeable and able to help me. The was done pretty quick. My model 3 tire rotation was done pretty quick.

Chris is always very helpful and has great customer service.

I had two tires replaced and all four wheels aligned. During this three out of four of my cars alloy wheels were damaged. I know this happened at the store as i was the car 48 hours before and hadnt driven it since due to the lock down. The shop took responsibility for two of the damaged wheels but not the third. I feel very let down that my car was damaged and then responsibility was denied by the shop.

This place is Awesome, very Honest, and they do great Work -i always ask for Cris he is the best - he gets 6 Stars ******

Nice store. Helpful, knowledgeable staff. Got to watch a baseball game on tv while I waited. 👍

They dont charge for tire rotation and brake inspection.Prices OK. Staff seems to be honest.Have been a regular customer.They would generally try to sell Big O brand tires vs other brands. Which is understandable.

Great customer service and I never feel like I am being sold a bunch of products and services that I dont need.

I called 30 minutes before they closed with a dead battery. They said come on over. Took me quickly and had my car in the shop in minutes. While I watched everyone busily cleaning up for the night they took care of my needs with a smile.

Super friendly on the phone not so much in person...

Ive been going to Big-O Tyres since I started driving (lets just say its been over 30 years). Always great prices and service

Lets face it, you can go just about anywhere to get your tire repaired. The main difference is the people you deal with. To me the speed of the pack is the speed of the leader and this place has an owner that cares and gets it, hence so does his team! Thanks Ivan and Cris for your professionalism!

Didnt fix the alignment on my car correctly

Shout out to Curt and team for amazing service today. Thank you for your kindness, speed, and overall amazing attitude. Fixed my tires and put a skip in my step today!

Bunch of dogs. Pull in with an old car, expect to wait for hours even youre ahead of other customers. Pull in with a fancy car, they will be tame as puppy.

I originally thought Big O were for offroad trucks n such... good thing I finally made the plunge and went in.First I brought in my wifes vehicle for full brake rotors and pad swap with new brake fluid. Significantly cheaper than the dealership while utilizing the same OEM parts.Next, I brought in my vehicle for a nail in the tire.Done professionally, done right.Thx Big O!👌

Great service and prompty done.

Chris is amazing and always take care of me and my family!!

TOUpon returning to my car, I found almost evry item that was in my middle console strewn across my front passenger and driver seat floor. They were looking for my wheel key, but never thought about calling me or asking for it before I left for lunch. The techs responsible, Bernardo Zepeda & Alejandro Nino treated me terribly, NEVER apologising. I was OFFENDED!! Owner said he would speak with them. I requested to speak with Owner, only to find out I was speaking with him. He apologized, but made no accommodations to fix the damage done to me. TERRIBLE service!!!

Chris P. (not sure how to spell the last name) is great; knows me, knows my cars, always professional, knowledgable, and friendly.

GREAT Customer Service

I have been going to big o with my problems..recently I was stuck on hiway 680..the tow truck towed my car to big o..as soon as the car arrived the crew jumped on it..they found the problem..my wife and I were driven home by the nicest person...I was home a half hour when the phone rang and chris called saying the car will be ready in a half hour!!remember now..i have a 1990 camaro...the crew has been fixing my problems for a lotta years...keep up the good work guys!!!joe Aiello..

They changed my oil, then found out my brakes were ready to be replaced. I had a mechanic (Modesto) do the brake work....Next day, I brought the car into Big O to have the brakes checked. (They felt funny)....They checked everything out...(Free). Drove away a happy customer.

Went in due to flat tire. They took my car in to repair it and I was shuttled to work. I kept getting calls from them asking for more money because this is wrong and that needs to be fixed, calling me every so often. They wanted $400, in the end. All this because I had a flat tire.Big O Tires are Big O Liars. Ill never go there again and I recommend no one else should, too.

Great place for an alignment - better warranty than the dealer and lower price

These guys did everything I needed done on this day I brought it in and even offered a free diagnostic for a problem Im currently having. I could not be happier.

Been getting my car serviced here for a few years. They are great and reasonably priced.

The customer service was great, they did me right on warranty

I came in because one tire was low on air and they water tested it, filled all my tires and got me on my way. I couldnt ask for more!

Good guys. Good service.

Great service super helpful..... Joe Profetta and the gang provided excellent service. Very hospitable..... Helped us with our tires Thursday and put on some nice yokohomas this morning saturday sept. 22 2018

We have gotten great service every time we came and I really appreciate the staff for their thoroughness and their honesty.

Very rude customer service. Had to deal with a guy called Chris who checked me in and told me it would take an hour and a half for an oil change. He then told me it was okay to bring the car back in an hour since they would not even start with my vehicle till then. The deal was that I bring the car back in an hour and they do the oil change in 30 minutes. Guess what?? When I bring in the car in 50 minutes, he tells me it will take 2 hours more since they skipped my position in the queue. RIDICULOUS!!!Very rude and sarcastic when I tried reasoning with the employees. Will never be going back and strongly recommend that folks who value their time never go to Big O tires San Ramon!!

Cris was very helpful. Weve brought our vehicles here for years without issue.

Take your business somewhere else. Walked out and went to get my tires at Costco. There is certainly a pink tax here.

Awesome service thank you so much Bernardo

The best Big o tires I went thank you

Went in for a very simple tire rotation, and was pleased by the low price and by how quickly it was finished.

Excellent service guys. Top notch organization.

So I went in here today for a flat repair, the clerk says that would take 2-3 hrs for something that takes 10 mins to do. I was considering buying new tires as well but oh well guess I will take my money elsewhere. By the way thanks Big O for letting me drive off with an unsafe tire :-/

My overall experience was wonderful.

Not very pleased.Came in for oil change. They told me 2 hours. I run errands in the neighborhood and came back in 2. I had to wait for another 1 and 20 minutes. Not coming back.

Great customer service here.

Always go here for my tires! Ivan is the best!!

Great staff. Ivan is the best and Sam caught a problem that was pretty obscure.

A little unhappy with the oil viscosity used on my truck

Service was great bathrooms were disgusting if they want to make it women friendly they got to clean up.

Everything is always great

Good service and great prices

Solid customer service. This place usually has a wait because of the volume of business they do.

Helpful staff in a crunch!

The air in my tire was a little low and they took a look and filled it at no charge.

Good deals..

Friendly and helpful staff

Love the service

Not very friendly or helpful!

One of the best places in honesty, professionalism and most importantly, that is your life, take care of your work in each car as if thinking that the same family travels, they take care. Security for the client.