Outstanding customer service and purchasing experience! Worked with Christy and she did an amazing job helping me through the ordering process. Took delivery a few months later and had all the paperwork ready to complete in less than 15 min. Also very happy w/ my E450 wagon!

I had an issue with a lease return and called here spoke with Greg the GM and he went above and beyond to help! I did not buy this car from here but I would definitely next MB purchase!! Thank you for all your help when I was getting nowhere! Highly recommend!

Leanne from MBTC treated me like I was family. She went out of her way to help me with my situation and make things convenient for me. She was great!!!

Its a car dealership, and it is a good one. I cannot say I had any issues with the place here. Overall, a decent place and would highly recommend it.

Great buying experience. Everyone was very easy going, very friendly, and informative. Couldn’t have asked for an easier transition.

The owner must be very proud to have a staff as great as this. A mechanic, Al Smith took his lunch hour off to help us get back on our way. Old school friendly caring people work here. A five star plus dealership in my book.

Most outstanding service & professionalism! I own a local business and I can’t say enough good about our experience. Christy went above & beyond expectations. We never stepped foot in the dealership. She drove it to our shop for the test drive & delivered it today! They did all the leg work. My wife, couldn’t be happier.Huge kudos!

Working with Christy and Greg at Fox Mercedes was great. They made every step of my experience, the best and as easy as possible. They took care of issues that were presented on the vehicle, explained every process to me, and answered any questions that I had. They made us feel welcome and part of the family feeling. It was far different from working with any other dealership around. They really care and make it very personable, and you are not just another sale to them.We had a no hassle situation and they worked with us on every aspect of the purchase and made it so easy. We were disgusted from the service that we received at nearby dealerships and took a chance coming there to even purchase a vehicle that was not a Mercedes.We are so glad we did and will continue to go there when we are ready to seek out another vehicle even though we would not be getting a Mercedes. The team can still seek out other vehicles throughout Fox motors etc.

Ive found that this dealership does excellent work.Car is always washed and cleaned, never any grease or dirt on my seat like other places Ive had my car serviced. The service staff are always very friendly and helpful and the service manager does a great job and is very friendly too. I feel, very strongly, that I can recommend this dealership to my friends and co-workers for any work they need! Keep up the good work!Thank you,Dan

Friendly and efficient. Great no touch service and access.

This dealership is why I drive Mercedes. Your team is smart, efficient and customer-focused. They worked with me, around my difficult schedule to get my car fixed properly and returned to me. It was a difficult fix and they handled it with professional efficiency. Everyone, there was polite and helpful and worked with me in every way.

Another outstanding dealership from the Fox Motors Group. Exceptional, customer-centered staff, immaculate facility, dedicated well trained service technicians, and great product.Mercedes Benz of Traverse City truly lives up to the Fox and Mercedes combined selling propositions: Only the Best or Nothing!I am proud to be a loyal customer.

Where do I start? Yall are amazing! From the moment I walk in and am greeted by gorgeous women who tend to my every need, to the time that my vehicle is completed and delivered back to me clean and awesome!

The Traverse City service department had always been more than happy to take care off all of my needs. They are so quick and pleasant to work with!

Christy Petrini has been my guide into Mercedes Benz ownership since 2010. I retired a wonderful BMW E34 M30 and bought a C Class. Really solid automobile and good service. It’s valuable to me to have a loaner vehicle for routine maintenance. Fox always brings a car right to my home, then I drop the loaner off on my way home at days end. Terrific! Two C Class sedans (W203/204), and now a pristine GLK. Really the best automotive engineering, with reliability and quick service department that manages the expected and unexpected equally as well. Go see Chisty

My husband and I had moved from out of state and needed a car soon after we arrived. Christy P. was efficient to provide me with the specifications I was looking for in our vehicle and was very kind and professional when we met. Joe C. helped to get all our paperwork in order and got us out of the door in a reasonable amount of time. We certainly will be back next year for another Benz. Thank you both for the excellent service we received.

I cant get over how wonderful the staff at this location is! Great people! Wonderful experience!

Mercedes-Benz of TC has been great to work with! The service department is very professional, helpful, and friendly.

Mercedes Benz of Traverse City is best! The service department there is the best to work with in town. Ill be for sure going back!

Mercedes of TC is awesome. They are always so friendly and the service department is great!

Service was great and the staff at the Traverse City dealership are awesome to work with 🙂.Always feel like family.

I am very pleased with the service I received at this dealership. They had me in as promised, provided a loaner car and actually repaired the vehicle before we left the area for home. Everyone was extremely helpful a pleasant and I would highly recommend this dealership for any repair service.

Ashley is the most friendly and helpful person that we have ever worked with! She is so knowledgeable and informative. Dealing with her makes servicing our car a pleasure! The entire team is top quality!

Exceptional service staff, they continuously go above and beyond. Would highly recommend

Great experience at this dealership when purchasing my new vehicle! Christy and the Greg were fantastic to work with.

The service at Traverse City Mercedes Benz is exceptional. whether you are buying a car or having one serviced, the staff is always friendly, helpful and above all, never pushy or hard sell. They give you plenty of time to consider your options and always listen to your concerns. I always leave feeling satisfied with the work performed and the price paid. I love the fact that my car is cleaned, too, thats just part of the service! Most often, I make an appointment for service, so there is a car available for my use while my car is serviced but occasionally, I just drop by for a minor issue and I wait in the clean, comfortable waiting room where I help myself to coffee, bottled water or tea. I will definitely buy another Mercedes and I will buy it from MBTC and have it serviced there too!

My car had a small oil leak from day I bought it in another state. Dealerships from other areas repaired the obvious problem without really understanding the actual cause. MB of Traverse City refused to give it a half-hearted attempt and instead took a we-will-not-be-defeated attitude. Problem solved. My wife loves her car and theyve earned another loyal customer. Great experience from a smaller market dealership.

Eric makes sure my car is always in its best shape (2003) . Plus shuttle driver seems to love his jobThanks Fox Ford

Last weekend, my wife an I purchased a CPO Mercedes CL 550 from MBTC. It proved to be a very pleasurable experience. The CL price was excellent and we received a fair amount for our trade-in vehicle. These guys were friendly, courteous, and helpful.Although we live in Southwest Ohio, they made it worth the time traveling to Traverse City. Of course, we thoroughly enjoyed the ride home in the CL 550.

We have been dealing with MB for many years( since the 70s when they were located in Acme!) and will continue to do so as long as we are driving our MB which we love. The entire staff is very friendly, professional, and go out of their way to make your experience The Best! Our S500 is always in tip-top shape Thanks to them!!

I am very unhappy with the service at this location. I explained the problem clearly and asked them if they could fix the issue. Later, they told me that they dont have the parts in stock anymore and I should try to find it in a junk yard! Meanwhile, they charged me for the diagnosis about which I had already informed them in advance. What they claimed as diagnosis caused additional problems. Very disappointing repair and customer service. I am going to write to the MB US customer service regarding this. I do not recommend this location.

I continue to be impressed by the helpfulness and courtesy of the service staff. I live 70 miles from the dealership, and my periodic maintenance has turned into an enjoyable trip to Traverse City for my wife and I with the generous use of Foxs loaner. Thumbs up!

Very experienced and professional! Would highly recommend!

I came to this workshop to have them replace some components of the AAC system in a W221. I have worked on this vehicle for years but with the summer fast approaching and my limited schedule it was a job I did not want to do. Repair cost was just short of a few thousand dollars, which is understandable. The work by the mechanic was done correctly and very well, at least on the AC portion. The problem arose when I noticed a lack of power steering as soon as I pulled out of their lot. I pulled over and checked the reservoir which was overfilled. The shop was now closed and I didn’t want to keep the workers there any later, so I headed home. Upon inspecting the vehicle at home, I noticed a leak in the power steering system. After removing the engine splash shield I noticed that the pigtail for the speed related power steering solenoid was hanging, and appeared to be sheared off. I later called and spoke with the staff about the issue, as the power steering system was working properly when the vehicle was dropped off. I was invited back to the shop to discuss the issue. A few days later I came and spoke with them regarding the problem. The staff stated that “when we lifted the vehicle, we saw that sensor hanging there.” The problem is, in the original report that lists vehicle faults, this was not mentioned. Furthermore, due to the engine splash shield covering the rack and pinion which houses the solenoid, disassembly would have been required before they would have been able to see the sensor. Finally, I live hours away from this workshop, and I would not drive there and make something like this up just for fun. They then told me that the vehicle has aftermarket parts allover it – I was not quite sure what that statement had anything to do with what my issue was, nor were there that many aftermarket parts fitted to the vehicle, minus the driver side headlight and one lower control arm. They then proceeded to tell me how the driver’s side SAM had “aftermarket wires going everywhere.” This is not true, as the wiring and the relative SAM at the time were original – all marked with a MB part number and the tri-blade logo. This was also an irrelevant statement, and I believe they were trying to convince me that the vehicle was not functioning properly due to these “aftermarket parts.” They also mentioned that the vehicle appeared to have been hit which probably cause the issue - although the vehicle was damaged underneath a long time ago, the solenoid was intact and again, it was working when I pulled the car directly into their shop. There were more statements made which I believe were not accurate and made up so they could deny responsibility. They then told me that they could look at the car and diagnose what the issue was for $125/hr, even though the issue was very clear as evidenced by the broken solenoid. The interesting part is, I was not that concerned for the broken part, or the few minutes it would take to fix (in fact, I already took care of it myself). I was concerned for their lack of respect – making inaccurate statements to deny responsibility and making a customer feel irrelevant. I have wrenched on this car for years (and previous generations of the S class that I have owned), so I know what condition it was in when dropped off. They would have certainly earned a better review if they would have simply just apologized to me in person at that time I was there. Their tactics are very concerning to me.

Quick Lube group is fast and efficient but they dont like deviation from the norm.

Grest service. Knowledgeable staff. Comfortable waiting area.

Been working with the staff at MBTC for 20 years. The 2015 staff is absolutely wonderful to work with. Best in 20 years. Liked Paul a lot, but Dan is awesome as the new service manager.

Just bought my second certified pre-owned Mercedes from them. Stacey and Greg are just great guys to do business with.. They do what they say they will and go the extra mile to make sure the customer is happy.. Highly recommend

Staff is always friendly and helpful. Always give me a car to drive or a ride while my car is being worked on. Car is always given back to me clean inside and out and warmed up in the winter. Very honest about work my car need done.

My E350 was having an issue that needed attention. My home is in TC yet I’m not in town much. I was home in late June and made an appointment for June 27. I brought my car in at 8am and made it clear I was only in town until July 5. Ashley, who I found to be awesome, took good care of me. At the same time I asked Ashley for a “Full Detail” on My Car. I left with my loaner car but moments later I realized I had forgotten something in my car that I needed. I returned to the dealership and saw my car was already on the lift. I spoke with Stewart, the technician, and asked if he could see the issue. Yes sir he replied. He stated the clamps holding up my muffler had broken off. He stated it was a quick fix. He told me I would hear from Ashley on when my Car would be done. Great I thought and left. BTW Stewart was awesome also. Hmmm that’s when my experience turned bad. I waited to hear from Ashley but the call never came so later that day I tried to call. I got her voicemail and left a message. About an hour later still no call back, maybe she was busy, I will reiterate, I think Ashley is awesome. Finally I decided to text her as she told me I could. About 15 minutes later I received a return text explaining the issue with my car and the estimate and to please review. I needed “4 Clamps”. The Estimate a “diagnosis fee” a fee for the repair and for labor which came to $1000 plus the $300 “Full Detail” fee which came to $1300. I figured it’s a Mercedes so of course it’s gonna be pricey lol so I accepted the estimate. I then called Ashley again to find out when my car would be ready. She answered this time. She said the “parts would be in on Friday, which was the next day, and my car would be ready Saturday! Great I stated and again told her that works for me because I was flying out of town early on Wednesday so it would give me time to enjoy my car before I left. Well I never heard from anyone on Saturday. I was ok because I had a loaner. I figured it was because I requested a “Full Detail” so it was taking a little longer. Well Monday came and still no call. I tried calling Ashley, voicemail again. I finally heard from Ashley. She told me they were extremely busy and now my car wouldn’t be ready til Tuesday. I then again made it clear I was leaving early Wednesday morning. Now comes Tuesday and no call. I called Ashley and she told me she would call me back shortly. She returned my call only to tell me the parts came in 1 clamp short and my car wouldn’t be ready until Wednesday. This is when I started to get frustrated. This was Tuesday, I was leaving Wednesday morning, the parts were supposed to be in last Friday and your just finding out the parts came in short. So my car has been sitting there for 6 days, the “Full Detail” still wasn’t done and I’m leaving town in the morning. Ashley asked if there was a place they could drop my car off. I said sure but I’m not gonna pay for it until I see that my car is fixed and a “Full Detail” was complete. That of course wasn’t possible. So I stated that they would have to keep my car until I returned in 4 weeks. That too wasn’t possible. So I stated what am I supposed to do? It’s my last day in town. Traverse City is packed because of the Cherry Festival and the 4th of July. You’ve had my car for a week on a “quick fix” it sat there the whole time with no attention andnow you’re telling me the parts came in short and it needs another day, are you serious!!! I then called Dave at Traverse City BMW, he’s the GM there. Thanks Dave, you Rock! Dave got them to find the part that was missing (a clamp) locally and told me my car would be ready by days end. Ashley texted me at 4:00 to tell me my car was ready. So I drove through traffic on my last day in town at 4:00pm to finally pick up my car. I paid the bill in full ($1350) received no apology for the run around and left. Oh and the $300 “Full Detail” must not include vacuuming the trunk or cleaning the sun roof because neither was done!

Bought new Ranger truck love it.Great salesperson. Good service department.

My first experience with the maintenance organization starting with Lisa Monson was exceptional and professional. She took extra time to explain the operation of the parking and fog light system which I thought was faulty. I feel that the C300 is in good hands.

Always a good experience; from initial purchase to parts and maintenance. All staff are knowledgeable, great communicators, and just plain nice.

Very happy with the service I received. Friendly professional staff, good price on a decent vehicle. Would shop this business again.

I tend to switch cars every year and hop from brand to brand. The sole reason Im still with MB is the service of the Traverse City dealership. They picked up my car from the airport parking lot - while I was on a business trip to LA - serviced it and returned it to the very same lot before I had landed again. It was extraordinary and very welcome in the pre-christmas time crunch.

Once again staff at Mercedes-Benz of Traverse City made it easy to get my GLK 350 serviced. Picked my car up from the airport for me and had it serviced and ready to go when I got home. Great service, never a glitch, never a problem. Thanks to all!

Friendliest sales staff in Northern Michigan!

With our E-350 Sedan, having problems with damage to rims due to poor quality roads & highways around the country. Low profile tires / rims on this vehicle seem more susceptible to damage when you cannot avoid potholes & rough pavement surface while driving. The Fox Motors Mercedes-Benz group in Traverse City, Michigan are awesome.Always there to help and accommodate with a second auto so you are not stranded. The service department addresses the problem quickly. Thank you all.Steve Harrigan

Had a check engine light on my E350. MB of TC scheduled a pickup the next day, left my wife a loaner and fixed the problem. According to the tech, the initial scans didnt indicate a fault, but he kept digging and tested a part and found an intermittent fault. Great job.

A little disappointed in their follow up and the fact most European imports have no remote start. Ultimately we bought a brand new VW that we are very happy with, and some VW do have remote start.

Easiest car buying experience ever. Thanks again

My 1985 300D Turbo named Silver Bullet is always returned to me cleaned on the interior and exterior. The service begins promptly and ends as expected.The staff are very friendly and accommodating

I am fairly new to Mercedes-Benz, purchased a 2012 C300. I have been more than satisfied with the service at Mercedes-Benz of Traverse City. The staff is very friendly, they have a loaner ready (even warmed up in winter) when you show up, the work is done in a timely manner and the car is cleaned (inside and out) when you pick it up.

As a repeat internal customer, I have always been treated as a valued client. Lisa Monson and Mel Eman do a fantastic job of running the department with friendliness, speed and efficiency. Thank you ladies!

Great Customer Service and communication. Friendly team members.

Awesome staff, great place to buy a car and great place to have work done!

I like that the General Manager, Greg Hozak, and the sales person I worked with, Stacey Wyler, coordinate their outfits each day before leaving for work. I think they might be twins that were separated at birth.

Good place to buy parts to fix your Mercedes.

This testimonial is a NO-BRAINER...I live 250 miles from this dealership...and I wouldnt deal with another if it were just down the block! My sales professional, Christy Petrini, is the greatest! I started working with her a year before I got my 2nd car from MB/TC and she covered all the bases...and home plate. Seriously, the 2 main reasons I shop there (this is my 3rd Mercedes, 2nd from Christy) is not only because of the deal (better than any in the Detroit market), but because of the SERVICE DEPT!!! Im in and out...no surprises...and NEVER a problem!!!! Ive driven a MB/TC Mercedes since 2008....and I have never experienced 1 problem/issue!!! Try them...youll like them!Mike PetersWhitmore Lake, MI

Great dealership. Customer first should be their Moto.

Great service, friendly people, up-front estimate for service. I drove 70 miles to have my car serviced there and Id do it again.

Went here with my grandfather to help him find a car. Nobody came out to help us in the 30 minutes that we were there. May have been the fact that we showed up in a ten year old Honda. Little did they know he may have drove off the lot in a new car had they gave us the time a day.

Awesome customer service - No matter what day you go in, everyone always seems to have a smile on their face and a willingness to help with whatever you need. Favorite dealership to visit.

Great experience so far

Fantastic people working there.

Friendly staff, easy to work with.

Very nice people.

Good service nice cars

As usual...Promises made, promises kept!

Best service department in town!!!!!

Always outstanding service.

Great service with wide variety