My parents and I were helped by Daniel a couple times. I was very impressed with his professionalism, along with his ability to talk to a customer like a friend. He did an amazing job of explaining to my parents what was going on with their phone and bill which I am very grateful for! Overall, one of the BEST phone experiences I have ever had to have!

Brendon Fitzgerald was just fantastic. no, better than fantastic. he was very patient, not pushy. had a lot of trouble with my old cellphone but was very professional and pleasant. i would highly recommend him

My daughter came home from college yesterday and got some water in her phone, so she went to the Verizon store today to get help with transferring data from the phone with water damage to a working one. she was helped by a salesman but was interrupted by a woman who would not look up from her phone and made snide, unhelpful comments to my daughter while she was already with a different salesperson. This woman was incredibly rude and I would not recommend going to this Verizon store if you are heaving issues with your phone whatsoever.

Great experience. Andrew was beyond helpful. Will be back to this location in the future.

Ask for Mike. Hes awesome! Much nicer people than the actual Verizon store in West Springfield. Less uptight and you dont have to have an appointment to get service.

Ty is awesome...he provided incredible customer service and answered all of my questions. He is an asset to the Verizon team.

Ty was excellent…explained things to me very well and answered all of my questions….I was very happy with my experience

Very satisfied with the way I was treated. The service was excellent

Danielle was very helpful in assisting me. Very pleasant to deal with and knowledgeable. Highly recommend making an appointment with her!!

Went in about 30 mins before closing to get a new phone after my husband and i tried to fix my 1 yr old iPhone (kept rebooting). I wasnt able to factory re-set on my mac through iTunes. Mike and Shane were GREAT! I was able to upgrade for A LOT LESS than I thought. In the future will def come back here. I was super PLEASED with how they handled everything.

Faith was great! Thank you for the help.

Young man was helpful Im very patient with me he helped me with whatever I asked him very helpful young man

Received outstanding service from Jared. We were looking to update my moms phone, and Jared was courteous, accommodating, and thoughtful. He went the extra mile to make sure that we were happy and confident in our purchases, and that my mom had no qualms about changing to a new phone. In this time of uncertainty, it was a relief to know that Jareds excellent customer service was looking out for us and making sure that we had a great experience. Jared, thank you again!

Shane is amazing over at the Westfield store super friendly and helpful! Finished everything in time nice and quick! Thank you so much!

I have always had great service at this store but yesterday was an exceptional experience. Tyler was the accounts manager that waited on me. I brought my husbands malfunctioning phone in. As we expected it was too old and outdated to be fixed. Tyler worked diligently to use credits & coupons to get the best deal for me. He was patient, professional & personable. We couldnt be happier!

Shane is super friendly, knowledgeable and the service was great! 😁

Shane was knowledgeable and a pleasure to do business with. Stellar experience.

Excellent, knowledgeable coatumer service provided by Brandon.

I went to this store with a friend of mine who has learning disabilities to have her broken phone fixed or replaced and Daniel was the sales person who wait on us and did an outstanding job. He did not push a phone that was not needed but quizzed us on what my friend used the phone for primarily and then made suggestions. The phone was replaced and Daniel spent at least 90 minutes with my friend training and helping with learning out to use the phone. Daniel is a saint because as I mentioned my friend has learning issues so he had to repeat items 2 and 3 times. Daniel is a true saint and I hope gets recognized by this review from Cellular Sales corporate. I would go back to this store any time ( as long as Daniels is there ). Great job Daniel

I would give zero stars if I could. After some horrible customer service and having to have gone in 4 times because they hardly ever had any selection of phones in stock, the phone I had to special order got dropped on the pavement before it even got in my hand. They offered to give me $100 off the cost of the phone and $100 credit on my bill. Now that neither of these things are happening, they have told me they NEVER would have said this, even though I wrote it down and have the names of all involved. Now they are completely ignoring my email requests. Typical salesmen here, just tell you what you want to hear to make the sale and deal with the aftermath. If anyone knows who the owner or manager is so I can make a formal complaint, please let me know, because they are not responding to me.Update: I called the customer service number, they wasted about 20 minutes of time on 3 separate occasions pretending they were trying to help me and ultimately told me they couldnt issue a credit to me because they werent there and didnt physically hear the salesperson promise me the $200 in credits after he dropped my brand new phone on the pavement. So basically, they let their sales staff makes promises they know they have no intention of following through with and then tell the customer theyre out of luck. I will never ever use this location again, and neither will anyone I know if I can help it. So wrong of them to do what they did to me.

I WILL NEVER RECOMMEND THIS STORE.... Went in the store, i went in looking for a prepaid phone and plan for my mother, they sold me a Phone for $149.99 that is listed on Verizon site for $99.99 and then charge me a setup fee of $45.00 with no warring.. Total $204 For a Prepaid phone an no service plan.

Changed carriers from ATT to Verizon in hopes of better service, however, we received the same run around with inaccurate pricing and service agreements. I was not given the appropriate information regarding the cancelling of ATT service and continued to be billed for months after changing service. We also were not provided with information to apply for warrantee of the accessories we purchased and needed to call back multiple times with questions about billing that were not clearly described by our salesperson.

Great place and staff is awsome they go above and beyond to meet your needs.

Getting a new phone set up.

Danielle was fantastic! Very knowledge and friendly! I woule highly recommend using her in the futute.

We had a wonderful experience with your sales rep. Seth Violette today (11-7). He was extremely patient with us regarding the activation of our new phone and the transfer of our contact information. We found him to be highly knowledgeable and willing to assist us with our many questions. He impressed us so much that we will not hesitate to return nor will we hesitate to refer others. Cellular Sales should be very proud of this young man!!

My experience was not good, no one was able to help me so Ill have to look for help elsewhere.

Ty daSilva was a great help. I had walked in with a budget / few phones in mind he was able to not only show me these phones, but was able to bring to mind a few others with very knowledgeable information of the product. I walked out with an even better phone than the one I was searching for and at a really reasonable monthly payment.

My wife and I are very senior citizens who recently visited your store to buy our first smart phones. We were assigned a sales person, Daniel Lemay who was really fantastic. Apart from being very patient with two elderly, technologically challenged individuals, he knew exactly how to explain all our options in a manner that we could understand. After we made our decision on two new iPhones, he then took the time to set-up everything for us. He also gave us his personal phone number to call him at any time if we had further questions or problems. We have used this several times, some of which were when he was not at work.If Danny is an example of the kind of service provided by Cellular Sales of Westfield, I have absolutely no hesitation recommending your store.

I went in to get a phone for my husband,and check out new phone options for myself.. I was greeted by Milosand Kevin. 2 very kind and helpful associates. Not only were they patient with me being indecisive, but they answered any and all questions we had. Very quick yet thorough service as well. Definitely would go back for any future services and purchaces!

Ty daSilva and Paul Vassallo made the experience of getting a new phone completely painless! They were both so helpful and helped me take advantage of every available promotion. Not only did I leave a new phone that was set up perfectly, but also some great new accessories. I truly appreciated the amazing level of customer service!

Daniel Lemay at the Verizon Store in Westfield was phenomenal!!! Being in the customer service industry myself, I was more than impressed with his willingness to help, his knowledge and attention to detail. Thank you Daniel!!! You saved the day!!! I will see you soon when I need to upgrade my phone and Ill be sure to spread the word. Thank you again!!! -Heather

Jared Lewis and Ty I had the best service the gentleman were so helpful and friendly and handsome. Great job Verizon thank you for my devices!

This verizon store is SO helpful. I stop in whenever I have a phone issue. Its mostly understanding how to use the phone and they are so willing to address my silly questions.

I have used this company many times in the past and have had an OK experience. I didnt have much to complain about nor cheer about until my most recent experience. They told me to buy all of this protective equipment (which I know is important and was fine spending the money on) But they never told me i had to register all of the protective equipment or the protection of my phone and refunds would be null and void... When I called for help they told me they train their techs to inform clients of registering process but when I told them no one explained this to me they gave no assistance and nor were they willing to help me. Thanks for your service, I will take my 10yrs+ of loyalty some where new...

Amy is the most calm, composed, knowledgeable representative I have ever worked with. She will hold your hand if you need her to, and walk you through every step of the process. Amy works solely on phone sales commission, but she was generous and patient with her time while resolving my customer service issue. She learned about my family’s lifestyle and suggested helpful solutions to our technology issues without pressuring me. And!!! She gave me her card at the end of the transaction, so that I can call her (on her cellphone!!) if I need her help in the future. Exceptional experience. Highly recommend. I will always go to Amy for my cellular needs.

Ty daSilva was a great salesman and took very good care of us. Took the time to explain everything with trade in and services. Very helpful.

I went to this Verizon store yesterday in search of a newer phone and to sign on to my significant others existing phone plan. We sat down and talked with Ty DaSilva who answered all of our questions and took the time to listen to what we were looking for. He was not your typical pushy salesperson and didnt rush us into making any decisions. I highly recommend this store and this employee.Edit: 7/14/2020I removed one star. The screen protectors (Steel 360 Tempered Glass) they sold us for $45 a piece (we bought two, one for each edge+) are garbage! My fiance dropped his phone once and the screen protector shattered immediately. Verizon needs to seriously consider getting screen protectors from another brand. And the upcharge on them (price was not disclosed until after the recipt was printed out) is ridiculous.

Very nice, very helpful!

Its was awful. 1 and 1/2 he wait to have the sales person say Im not a tech Im a phone sales men. Ha what a joke, people waiting almost 2 hrs, to be let down. Wow.

My salesman, Jason, was very helpful. He explained everything thoroughly and even gave me some tips on what I was paying for that I didn’t need. I highly recommend him.

I am absolutely thrilled with the stellar customer service that I received from Angela, Gabby, Jose, and Shaun at the Westfield Verizon. They all worked together to help me, a total non tech person, get a wonderful new phone, transfer all my data and pictures, understand my plan, and save me money. I was anxious when I entered the store but before long, I was laughing and enjoying each of their personalities and good humor. I thank them for all of their kind help, which took over two hours. Verizon should be proud of this group because they are top notch employees who went beyond the call of duty and earned my greatest respect.

Had an issue with a new phone purchased just three weeks ago. Danny was extremely professional and helpful. He fixed the problem beyond my expectations. Everyone in this location is extremely helpful. I walked in miserable and left beyond satisfied! Thank you Danny!!

My salesgirl, Danielle couldnt have been more helpful and patient in helping me through the process of purchasing a new phone. I am not very experienced in technology and was very worried about transferring all my information to my new phone. She knew exactly what to do and was reassuring. I didnt expect to get everything done in one day. She was very knowledgeable and helpful!

Always receive awful service and the staff is rude, unwelcoming, and unfriendly. they ALWAYS over charge you. you ask for help and they look at you as if your asking them to rip off there arm. like come on now isn’t this your job ?!?

He was very helpful and help me with my problem. I was very happy when I left.

John was an outstanding salesman who truly focused on customer service. He always made my priorities first and went out of his way to ensure I received everything I was looking for. He was able to save me money, as well as hook me up with everything I needed. He seems like an awesome guy and I will continue to do my Verizon transactions through him. Not your average salesman.

The Verizon representatives made my experience a breeze. This was no pressure to buy and when I returned my phone they made it easy and stress free. All were knowledgeable about products and terms of my plan. I would have no fear of going back and would defiantly recommend Verizon in Westfield to friends. The ease of the purchase and return will definitely keep me coming back

I cant raise Sabrina enough for the outstanding customer service that she provided when purchasing our New cell phone. She was knowlegable, informative and sympathetic with our needs. I would rate her among the highest performers among the Verizon cellular sales staff.

I went to Verizon to get a new phone and the service was amazing there. Val Moisand was the Verizon worker my mom and I spoke with and he was very easy and fun to talk to and really tried to involve us in everything and inform us of every deal or bonus we would be or could be getting. He wasnt overly formal about it all which also made the experience more enjoyable as he joked with us and talked about the fun things we could do with the phone I was going to be getting. He was also training someone named Sean, unsure as to his last name, but he was also very helpful in explaining things when Val was working on setting things up or over retrieving phones / cases for me to look at. Best service Ive had at any Verizon store.

Weve been with Verizon for 8 years and this was the best experience weve had buying,g a new phone. Be sure to ask for Angela. She was beyond helpful. She listened to what we wanted and did not try to force us into anything. Helpful, courteous,efficient, and there to help us not push a sale.

Mike and Milos were outstanding with the major change from an iPhone 6 to a LG and two days later back to iPhone 11! You guys couldn’t have been helpful and professional !

Fantastic staff!!! Made my switch from Sprint painless and easy. Its only been 3 weeks since my switch and I am thrilled with Verizon. My remaining lease and phone payments were bought out and I already have a bill credit. The staff was very knowledgable and answered all of my questions. I finally have cell service at work. Words can not express how happy I am.

I can’t say enough about Christian. He was excellent. Would definitely recommend!

I worked with Jared, Gabriella and Val and they were amazing!!!!! We had a little hiccup because of my phone but Val and Jared worked fast and efficiently to fix the problem! Gabriella sat with us and made our wait fun and informed us of our trade in values. Val even came over and showed us his various accents which was hilarious!! We were at the store for a while but it was worth it and my boyfriend and I love our Google phones! If you come in contact with any of these three people itll be worth it!

I want to commend Alex C. and Val M. for their excellent service when I purchased my phone. They were extremely patient and took their time to make sure I was satisfied and prepared before I left the store. Their extreme knowledge of technology combined with an enjoyable expirience marry me to this Verizon location as well as its reps. I highly recommend working with either of these reps, as well as going to this store for a solid experience.

I am very pleased, and grateful for the treatment I received from Alex C. at the Verizon store in Westfield. I felt he was honest and down to earth. If he couldnt answer my question he was honest about it and I found that to be refreshing! I highly recommend anyone to Alex C. for any cellular need. Also, I had my 3 younger children with me which can be challenging at times. Alex was more than accomodating which as a single mother... I really appreciated that! Im sure you will be as blessed as I was. Thanks again!

Jose did a great job helping me get a new phone. I dont know a whole lot about phones and he answered all my questions. Very happy with my service.

James, who was our salesman. Was extremely knowledgeable and he was not trying to sell us just any phone.He took what we enjoyed about our existing phones and recommended new better fits with the new appIIs and what we were looking for in new cell phones.It was such a great experience that Ive been bragging to friends and family how well he had worked with each one of us, individually. Top notch salesman. And I look forward to continuing our professional relationship in the future!Thank you James for your exceptional service, you are #1 in sales in our experiences. I look forward to doing more business with you soon.He deserves a huge thank you and major recognization for his sales abilities.

Service was great, the experience was actually fun! Got along with consultant extremely well and made the entire process a joy. Very much recommended, better than online! You will see your options and can ask as many questions as needed.

Jacob and Edwin were wonderful. Spent a great deal of time with us. We left with the phones we wanted and an iPad. Thank you very much!!!

Only good experience was the friendly woman, short brown hair. She was awesome.The what seemed to be manager came over to us while I was explaining what I was trying to do and what phone I wanted. I simply wanted the 11 in purple that’s it. Not only did they only have 1 red iPhone 11, this “sales man” proceeded to tell me there would be no chance that I would ever find a purple with the gb I wanted because it’s sold out everywhere. at this point I was so upset and felt as if he completely dismissed me and had zero skills in customer service. I’ve working in customer service for 10 years and would never treat a customer or employee the way he treated myself and the woman who was working with us. then he proceeded to say in front of me that I can change the plan and just pick it up on the west springfield store.After some thinking and horrible customer service from this guy, I said thanks anyway but for what I want I am going to west springfield.Went to west springfield, they had PLENTY of purple 11s with the GB I wanted, the man Bob was so nice and helpful, the woman on the phone who helped me transfer service, Jackie couldn’t have been nicer. So happy I didn’t settle for the westfield business.i want to reiterate than the young girl working here Sunday from 330-on was so nice and deserves to be in a better store with men who aren’t jerks because they are managers of a Verizon store. I’m sorry but that’s nothing to be a jerk about TRUST me.

Seth has been very helpful and has gone above and beyond 100% recommend

I had an amazing experience here yesterday. I walked in a complete mess because I couldnt record any videos or take any pictures of my phone. I needed a new phone but didnt think Id be able to get one yesterday so fast. I was in and out within 30 minutes and the guys in there were so incredibly helpful. Thanks guys!!!!

This Verizon store was absolutely fantastic with getting me set up with a new phone fast. Jared, Val, and Gabriella worked fast and efficiently to make sure we left satisfied with our purchase. Would definitely recommend this store to anyone.

I went to the Westfield store with a problem with the camera on my phone. I was instantly assisted by Daniel and the rest of the team. I was treated with respect, kindness and they took time to make sure I understood the process. We even ended up buying a tablet while we were there! I ALWAYS go to this Verizon store as customer service is always great. Daniel was super helpful and I plan to return to this store for all of my cell business. Thanks!!

Had a great experience at this store! All of the sales representatives were very professional and attentive. I will absolutely come back to this store for future business. Easily 5 stars.

Marty was great. Really awesome to deal with as a salesman. He helped us out quite a bit and would suggest anyone else work with him in the future. 10 stars.

I received an excellent service at Westfield location. Went in to get a new phone two weeks ago and Maria was super helpful. She did an outstanding job and made sure I got the phone I wanted with the best promotion I could get. Thanks Maria!! I will definitely be back with any other cellular needs.

First let me start with how my phone just died after an update so I had to go a whole day with out service and that was difficult. So I decided to go and stop at Verizon in Westfield Ma and they were great. Jordan was the super great sales guy who helped me. Not only was he funny and nice but extremely helpful. Got my phone upgraded and helped me retrieve all that I thought was lost. I will continue to use that store from now on. So I am telling you to go and see Jordan if you have any Verizon phone needs he is the BEST! Also I must say sorry for taking so long to post this great review.

Angela was extremely informative and very knowledgeable about phones. She engaged in fun conversation and informed us of all specials. She is bright and good at her job.

My experience today was outstanding because the two reps with me were amazing. Anthony and Angela went above and beyond to teach me how to use a brand new phone I was unsure of how to use. I was very pleased with the service today.P.s. Megan did not do as she was supposed and did not call when my phone came in. I was disappointed but thankfully these other two saved the day.Thanks

Shysters. Daughter broke my phone. Went in to see about getting a new phone, and the cost involved. Said they were running an early upgrade deal for my model. Since I couldnt send my broken phone in, Id have to pay the $150 early upgrade fee, which was OK because a new screen for my phone wouldve cost $180. Did the early upgrade, had to upgrade my plan, which shouldve wound up being the same as I was paying. Then, they gave me a FREE Ellipsis tablet, which they were giving away with new and upgraded plans. I asked them SEVERAL times, this tablet doesnt cost anything, right? I mean, when you say free, you mean free, right? I get my bill a month later... $60 for the FREE tablet, $10 a month for a new line for the tablet, and the early upgrade fee is $199 instead of the $150 they quoted. On top of that, they were promoting a shady Russian movie website to download free movies... Obviously copyright questionable.

Jared was very sympathetic to issues with my phone and voiced an honest opinion of what I should do without trying to sell me a product that I did not need. He was pleasant and diligent to get my new phone up and running before I left the store.

The people here are helpful and outgoing. We had a long wait due to systems but they treated my wife, baby and I very well during the wait. I didnt back up my phone through google and they put my old phone aside so we wouldnt lose our valuable pictures. Great team here!

Some employees there are rude and have no knowledge or ability to provide good customer service!!! Yesterday I was in a hurry I only had a few minutes to ask someone there to help me. He smiled and said no problem. Then he looked at my account and started asking questions about my account that had nothing to do with why I was there!!! I repeatedly told him and his co-worker I dont have time today I will come back another day. He and his co-worker ignored my request to just please help me with the issue I came in to get help with!!!Then he proceeded to get up and bring me phones to look at !!! REALLY!!! I had told them about 10 times repeatedly that I dont have time for this. Then he asked me personal questions. Why dont I have time? How old is your son? Does he drive? I told him no. He asked why doesnt he drive? NONE of this is your business and its bad customer service. Im so ANGRY!!!

My husband and I recently upgraded. Danny was extremely proficient and affable in assisting in our endeavor. He was very helpful in finding devices that met our needs. Dont go anywhere else. We found our new Verizon home store!

Great experience. This store really hooked me up. Steven and the staff is great and helpful!

Ty daSilva I love my new phone!

I went into the store a couple of days ago with a phone I had purchased on line. It was an unlocked and Verizon compatible phone. I have had Verizon for service for years. The salesman told me I couldnt use the phone because it wasnt Verizon compatible . Then tried to sell me a phone that would work for me. I just had a bad vibe. So today I took the phone to an independent dealer, our computer and phone repair guy. He hooked my phone up for me. It was indeed Verizon compatible. So the salesman at Verizon downright lied to me. Last time I will step foot in that store.i will go to rhe real Verizon store in West Springfield.

Service was excellent and Shaun was extremely helpful in helping me pick a new phone while keeping the costs down. I have been a Verizon Wireless customer for over 15 yrs now and I wont be leaving any time soon!! Thanks again!

Jacob and Edmond were awesome thier knowledge was helpful. Great job Your help was greatly appreciated. Dan Laprade

Excellent experience at this store! I had previously left Verizon because of customer service issues years ago but this experience completely changed my view. Mike is the best!

Val was most helpful to me through the first new cell phone purchase in 4 years. Informational and was able to get all my info loaded. Thanks Val

Quite an unfortunate experience at Verizon today! It is clear the company does not educate on the appropriate protocol for insurance claims. Recommend that the Westfield location learns the importance of customer service and positive problem solving. Very dissapointed!!!!

Great service. Danielle was so nice!

Drive to the Verizon Wireless store in West Springfield if you have the means. This place is a circus of rotating clowns that offer you plans and phones that are sure to change once reviewed by Verizon Wireless proper. I signed up for a 5th phone on my account and was told that my bill would only go up around $60 after entering a so called Family plan. I signed the contract for my bill to be around $340 (after trade ins and what not). Thanks to dealing with a 3rd party provider like Cellular Sales, my current bill jumped to $435 from $270. STAY AWAY

Great service today. Very happy with sales person knowledge of all other media and being able to help retrieve all lost contacts photos etc, thank you Verizon!

Had a wonderful experience. Was treated with complete respect. I learned about my new phone and took advantage of a deal for a tablet. Jared took the time to go over different options of phones and tablets. Went over which fit my needs. Couldnt be more pleased with the service and will always come back.

We worked with Danny. He was knowledgeable and friendly. The staff there is really great.worth thetrip.

He was very helpful answered all my questions so I could understand what my phone was doing.

Today we had the best service at the Westfield store. Ive gone for years and have not always been happy but today was a very different experience. Great service and some great promotions. Thank you Westfield Verizon!

The staff were very nice and helped us find a nice new phone at a reasonable price. I definitely recommend this store!

Had a real issue and Rep did a great job resolving the concerns and I ended up better than I thought. Thanks so much!

Very helpful courteous with my lack of knowledge of phones broke it down and bite-size pieces for me to use thank you

Decided to switch from Samsung to LG V40 ThinQ - Big Mistake!!! After the initial 14 day new purchase period lapsed, both phones began to glitch and have not worked well since. One has been returned but the replacement LG continues to fail.Not having success with this authorized retailer working with us even though we have been loyal Verizon Wireless and landline customers for over 10 years!Working w VZ Customer Service without success either... we just want to go back to Samsung... will even convert to Apple... just not LG for me!!!Less than 2 months into these $2k new phones!Just had to reboot my old Samsung bc my new LG refuses to send communications.And have been told if we did not use an independent authorized retailer, the VZ on Riverdale Road in West Springfield would have had no problem helping us.Help us if you can!Lisa

Val, my service rep was extremely helpful, informative and pleasant to do business with. He listened to my needs and solved my immediate problems. I will be back for all of my future phone and tablet needs.

My grandpas first cellphone was newer than their newest phone on display here.Ok exaggerated but dont expect to get a feel for the newer phones before buying one. Most of the displays are empty. The whole place looks dry and barren. What a disappointment because I believe Westfield would be a great place for a good Verizon store. Totally wasted opportunity by Cellular Sales.I will say the that the reps did snap to attention and were willing to help with anything.Ill find somewhere else to take my business.

Super helpful staff - not pushy at all

We had a great experience today at the Verizon store in Westfield. The woman that worked with us was very helpful. We will definitely be back for all of our cellular needs!