JohnJohn was extremely helpful and patient with me ...someone who is unfamiliar with technology. He is very friendly, and he laughed with me. I enjoyed my experience here with him. Great personality.

John was very knowledgeable about account benefits and iPhones. He helped me maximize options for my family with keeping cost in mind. I was able to upgrade all our Phones and add additional plan options without increases to my plan. Highly recommend John for any Verizon or phone needs!

We had a wonderful experience with John. He explained everything clearly. Went out of his way to make sure we got all the necessary information. You are fortunate to have him as an employee. Excellent customer service!

We came in an upgraded 3 phones in less than 1 hour and she was super friendly!

John was incredibly helpful with setting up my new phone and transferring information. I would definitely recommend this locations and would buy from Verizon again. 12/10

Max was really helpful and accommodating. He answered all my questions and made sure everything was working correctly, since I was switching from another provider.

I had a great experience with John. I got my phone set up quickly and with no issues. John was very helpful and kind. 11/10

Rachel and John were amazing! They really helped this technologically-challenged lady get her self straightened out! I am so excited to start using my brand new S21 Ultra and take some phenomenal pics of my family! Best phone store experience EVER!!!

Rachel was wonderful. Sadly Im a little older but I didnt feel that way when I left. I was given tips and tricks to learn how to use my new phone! I feel as though the grandkids could now ask me how to do something 🤣

We had a nice experience at the store, but the bigger issue was the lack of information on rebates we purchased our plan on. We were assured by the staff that we would be eligible for $600 in rebates and after 10 weeks of battling with Verizon to get any rebate money, were ending up with $300. I am not one to scoff at $300, but when we knew we had to pay $400 to buy out our phones and make the switch, we wouldnt have signed up at the time knowing wed lose money.Be mindful of any offers they sell you on because it wont be guaranteed!

This store is one of the best Verizion stores I have been in. Rachel is super friendly, and Johnny has been such a tremendous help in all my telecommunications needs. Friendly, yet professional. Always willing and ready to help. This store will go down in the record books as an excellent store. Im glad the people at Verizion choose the best employees!

Awesome team at this location. Helped us get a great deal and were very personable.

Awesome experience. Jonathan was very knowledgeable. Thanks.

John was very helpful and efficient in setting up five phones at once. 5/5 would purchase through Verizon again.

Trevor was fantastic! Went in to see Rachel with a friend but had assurance from Trevor so we could both get done at the same time! Everything was set up for me, easy and well explained! Thank you!

Max was amazing!! Highly recommend coming to the Westfield store for your Verizon needs.

Jon was amazing & took extra time to help anyway he could. If I could give him10 stars ! Thank you Jon!

The managers was extremely knowledgeable, helpful and knew exactly what was needed to fix my issue. Really appreciate it!

Excellent experience. I have not replaced a phone in 5-1/2 years. Now I have an updated version of my old Samsung. Thanks!!!

The absolute best experience. I will not go to anyone else except Rachel and her team.

Jonathan provided great service today. Brand new phones!

Love these people!! Always great service

John was a great help in assisting us with other choosing a phone, getting everything transferred and ready to go. Thanks John

Walked in the store and was greeted by the manager, I believe her name was Rachel. She was very friendly and welcoming! When we pulled up my account she discovered a way I could save on my monthly bill and also add a tablet, I had no idea! It was really refreshing to have a sales person actually try and save me money on my bill without trying to just make money off me. She gave me a few options and in the end, I chose the Samsung Tab A 8.4 and the $10 savings. While she worked on my account, we had some good conversation which I really enjoyed. I can definitely tell why she is the manager. Id give my experience a 10 out of 10 stars if I could. Definitely going back there for all my Verizon needs.

Rachel was dope, she helped me find the perfect case for my phone!

I came in to get a new screen protector and a new phone case and the service was amazing. Rachel immediately greeted me and made sure I felt welcomed in the store. Also the store was super clean!!! I would definitely recommend coming to this Verizon, and I’ll be back again when I need an upgrade.

The best people to work with and will help with all aspects of the sale.

John was amazing absolutely recommended him to anyone

Called to get information on purchasing IPhone. Eager to make a purchase I had to keep asking questions to get sales rep to act interested in making a sale. She said she was with a customer and would call me back. I said, “please do!” I knew immediately after we got off the phone that she wasn’t going to return my call. She didn’t even ask for my name or number. Awesome customer service. Much appreciated.

Rachel is amazing. Love this store!

Stopped in yesterday to look at earbuds picked up an awesome pair. Staff was extremely helpful, store was clean, overall great environment. Ask for Olga and Evan.

Amazing customer service.

John was super helpful and so cute! We will buy all our phones from him!!

Jonathan was extremely helpful and got me what I needed quickly and efficiently with a great attitude!

Best Verizon store I’ve seen yet!! Purchased my family plan through them and switched from T-Mobile. They made the process seamless! Rachel was extremely helpful and patient with our switch over!!

The service was great and they had everything i needed. i came in to get a new case for my newly purchased iphone. Thanks for all the help!

I have always had a fantastic experience at this location! The manager Rachel, is so knowledgeable and helpful. Trever really helped me understand my device and took the time to make sure that I was ready to use the new product. Id give them 10 starts if it would let me!!

Everyone was very helpful and friendly. I was able to get all the information on replacing my phone really fast and helped figure out what the best option to do would be!

Rachel and Max were very helpful getting me switched from my prepaid account to a monthly plan. They took the time to get me all set up. Although it took 2 hours to set up my line I am very satisfied with my overall experience here. I will definitely be back.Thank you so much for the help.

Ordered a phone through Verizon and selected this store as the pickup location. They did not have the phone in stock and just decided not to tell us. Jason offered no solutions and deflected the blame to Verizon when I called to check in on the status of the order. Might be a good idea to give someone a heads up when not being able to fulfill an order in the future.

John was very personable and helpful. Verizon Westfield is the way to go!!

Trevor at the Westfield, In location provided amazing customer service today. He was very professional and patient as he walked me through a restore of previous backup as I had inadvertently lost all of my husbands contacts. I truly appreciated the help and would highly recommend him and the store. Thank you Trevor!

I went into this store during Covid to switch over from Sprint. Rachel helped me with everything and did a good job with everything. She gave me a good deal on my case and installed my screen protector for me. Thanks Verizon!

Jonathan Mendoza is very kind and helpful, very knowledgeable about products and services, definitely recommend coming to this verizon and asking to speak with Jonathan

Great location and very friendly staff

Rachel is a pro, I could not be happier with my experience!!

Went in to get a new phone charger and case, and rachel was such a huge help, the store was super clean also

6/5. Very helpful with figuring out a perfect plan and phones for my family.

I was extremely unhappy with the service or lack of service yesterday at the Westfield store. My daughter was locked out of her phone and was having issues with the phone getting hot with calls, charging etc. the male that we spoke with told us we needed to do a factory reset and call google support to see if she could get a new phone. I explained that I had no idea how to do a factory reset. After about 10 or so minutes he agreed to do the reset. When all was done he informed me that it that there was a $20 fee. I told him that he should be telling people that before hand and his response was that he was having a bad day. He did say that he would wave the fee if I agreed to buy our next phone from him. When I called the number he gave us to call it was about a pixel settlement and nothing to do with supportThis person seriously needs better training and a wake up call to provide better service.

This store was well kept and Rachel was incredible to work with! She was so knowledgable and took the time to make sure that we were in the appropriate plan for us, and received the phones that were best for us!

He’s the hottest.

I’m always greeted with a warm smile! I love Rachel! She always lets me know of any specials that are going on!!!! So glad I switched to Verizon!!!

Rachael was awesome!!! She was able to multi-task while helping my husband and various other customers in her store. I would recommend anyone going to her if they had any issues or problems with Verizon. Very friendly and funny! :)

Staff were very helpful however they assume because your purchasing a phone that they literally bring out additional items that will protect and or aid in the functionality of the phone. I felt the items were being forced on me so I declined to purchase anything but the phone. I do realize they work on a commission base so understand why they do this however I felt it rude and pushed. Id have preferred questions concerning accessories be asked then provided rather than assumed.

Had a recurring error on my steam-powered Samsung phone. Max was patient and communicated clearly what he was doing to fix the problem. After some of his artistry, my old phone is a new phone again. Thank you, Max!

Johnathan Mendoza helped me out and was great.

The guy was rude and helpless. They are good with selling phones but not good at respecting insurance policies.

Anthony was very helpful answered all my questions and I will always come back to this location to see him.

Really cool store! Rachel was fun and helped me pick out a really fun case and popsocket! Definitely recommend.

Im the new manager here and we are going to strive for excellent customer service! Ive been in the customer service industry for over 10 years and that is the one thing Ive been told in best at

Ask for Chase, he’s the best! Super helpful and patient...

John is the man! Highly recommend!

The young lady that helped us was dressed inappropriately and general appearance was poor as a representative for the verizon brand. Her pants were hung low which showed her underwear and hair was messy. The young lady kept pushing us for more expensive phones and dismissed verbally and nonverbally through eye rolling the phones we wanted to get because they were not the newest ones. She slouched in her chair while on the computer as she was relaxing at home. We were very unimpressed with our service at this store and this young lady. Her supervisor needs to address this issue and some retraining. I was so upset with her dismissive attitude, I had to leave and my wife took over. Unbelievable.

I came in with a frustrating phone issue that I was fed up with. Cole was very helpful, knowledgeable, professional and I felt he cared about helping me. He was able to provide a solution that I was very satisfied with.

E’s what happened...We went to the location below to upgrade 2 iPhones...3300 E State Rd 32 Unit BWestfield, IN46074As we were purchasing, Alexis (manager) told us they had moved stores recently and there had been problems with UPS deliveries, however we wouldn’t have to worry since it WILL be shipping FedEx. I had the tracking for both shipments... one was FedEx.. the other.. you guessed it.. UPS. On the day of delivery, the tracking stated that the UPS delivery was being shipped back to the sender due to wrong address. It doesn’t end there. first we tried calling and Trevor the employee said well, you were warned. The first suggestion was a refund, however the manager later told us we could not get a refund nor pick up the phone that was delivered by FedEx. We tried calling three times that day and each time the manager said she was with a customer and couldn’t help (guess we aren’t customers). That night, she assured us the phone will be there same night as the district manager was picking it up right now. Without calling us back, it never arrived. She assured she would call back in the morning and let us know what was happening. She never did. We called at noon the next day, she said the district manager was seeing what they can do and she called back. She never did. A day later, she said she would order another phone but didn’t know what carrier or when it would be here. Frustrated, but polite throughout the whole experience, I called customer service at Verizon. I didn’t want anything other than to file a complaint, but he offered to overnight a phone and waive the upgrade fees. I wanted to wait until a refund had been given to me even though I’ve been refused already. I spoke with the manager about this, she denied that any of these things are possible. We currently have no apologies, no phones, no tracking, and the money has already come out of my bank account. She said she would call us today, but lo and behold, she’s off. It’s been six days.Update: verion wireless customer service had us on a 3 way call and you would be shocked at how I was talked to on the phone.... issue still not resolved

Cole was very helpful in helping switch my family from Sprint. I was very happy with the service I received.

Proud to be a part of the team in this location! Come see us for incredible deals and an awesome experience for all your wireless and home solutions!

Always helpful in getting us the best deal. And will sometimes be able to fix a problem on your phone on the spot

Going to the phone store can be a “squirrelly” experience, but I had the best customer service during a stressful moment when I finally had to lay my phone to rest. Cole was very knowledgeable and fixed all phone issues in a very short time - thank you!!😊

Store was amazing! Quick friendly service.

Rachel and Trevor were stellar on their sales and service! Thanks and see them soon. XR rocks #horizontalsbetter batteries that is!

John is the most friendly kindAnd helpful young man I have worked with in a Verizon storeHe is amazing!!!!!!!!!!!!!

Prompt and personalized service when I needed to add and set up a new iPhone

Rachel is the best, really nice and knowledgeable about the phones that I was unsure about.

Wonderful staff walked me through everything I needed

Wow, lie after lie, horrible customer service. Even though the guy they got in there now is great, Verizon has been nothing but problems and lies one after the other. Go with ATT or Sprint.

Heather was an absolute pleasure. She is very knowledgeable and customer service oriented.

Rachel and than were the best!!! Helped me with everything!

This store was a great experience, very friendly staff that are very knowledgable.

Nathan is amazing, service was impeccable!!!Matt Nesbit directed me there, thanks Matt!!!

Great service, very personable young man.

Cole was very helpful and polite.

Best service with great speed

Great store with a great staff!

Sitting in my vehicle at 9:20 am on Saturday and store still not open. Called number and said voicemail box was full or not set up. Need people who show up for work on time.

Love this new store in Westfield

Great customer service!

Best in the business

Way to much for service

Okay