The service department has always treated me well. They are often able to schedule thing like oil changes last minute. They are great at communicating during repairs. All in a good experience.
We bought a brand new truck from Westpointe a couple months ago. It had an issue that is apparently common and we were bringing it in to be taken care of. When my husband scheduled the appointment, he asked about getting a courtesy vehicle since he works at Tinker. Two different times my husband talked to the service dept and verified that they would provide a courtesy vehicle. He dropped his truck off, said he was told he would he provided a rental, and is instead offered a ride to work. At this point he felt that was his only option to get to work so he accepted the ride. Their drivers cant get on base, so they have to drop off at the gate. Due to an appointment in the afternoon, we really needed my husband to have a vehicle to ensure our son would be picked up on time this afternoon. Thankfully a coworker offered to help.We spoke with David, the service manager, and he did try to help. He said they could bring him a vehicle to the gate at Tinker, which my husband politely declined as he had already arranged for a coworker to leave early and give him a ride. They will provide a rental if his truck is not done this afternoon. Its frustrating because David is who my husband spoke to the 2nd time he called and as the service manager he should have had this set up ahead of time, not trying to fix it after the fact. However, he has been kind and is trying to fix the situation, which is appreciated.
Friendly service. No pressure. Just taking care of an oil change.
Went just for oil change and tire rotation. In and out in reasonable time. The staff was informative and friendly.
My experience was A-1 these guys are very helpful and kind as well as professional!!!,two in particular was ARMONDO when I say he good at what he does thats just what I mean,thanks bro! And Mr.chris very smooth and quick with it!!!,I really appreciate you guys GOD BLESS!!!
We loved it armondo was great.