We had an absolutely amazing experience buying a new iphone with djacks he was amazing and stayed after close to make sure my daughter got what she needed !

Service was great overall good experience. The Reps. are very helpful. But the company GIVES CUSTOMERS THAT SWITCH BETTER DEALS . SOME MORE THAN 60 PERCENT CHEAPER THAN THE CUSTOMERS. THE PHONE I UPGRADED TO AFTER A YEAR WAS 175 DOLLARS. A PERSON SWITCHING WOULD GET THE PHONE FREE AND PAY ACTIVATION. SHOULD BE SAME PRICES FOR BOTH. THAT DID UPSET ME

My phone started acting real weird and it was stuck on talk back. It wouldnt do anything right. No calls, texts or anything. I had to walk a long ways to get to my home store on State St. in New Albany. But it was worth it! The young man working there was courteous, funny, and very knowledgeable about how to get my phone working again without a reset. Ive been with Metro for over a year and have no complaints. Theyre great😊

Yesterday our family went to State St New Albany metro. We spoke with a young lady that was very nice and so helpful. Today we went to same store but a different person said she cant give us what the other lady quoated us and gave is double the quoat. They just lost all if us(15 lines) SHE WAS VERY RUDE AND NOT HELPFUL AT ALL. SHE SUPPOSEDLY IS THE BOSS AND WOULD NOT GIVE ME HER BOSSES NUMBER. THAT IS 15 PPL THAT THEY JUST MISSED OUT ON. IF I CAN TALK ANYONE ELSE WE KNOW INTO LEAVING THIS COMPANY I MOST CERTAINLY WILL💯💯💯😠😠😠

Manager was rude and unwilling to listen. Needed to update my information and security information. He kept inturrupting to say I should upgrade when I clearly told him I was not interested in upgrading at this time.Left without updating anything. They werent even busy.Great provider, just bad customer service at this location.

Got a call from them today. Said I better bring them 100 or they was going to call the police on me for giving them a fake 100 bill.Problem is...... I paid with 20s.Was told that the owner and police was coming up there and the cops will be at my house to pick me up.So.....I went up there. Where I was asked if I brought the box to my phone. I said no,..... I want to see the video of me paying with a 100 bill.They said only the owner have that!So..... I went home, called the police and asked them if they can get the video.The police said they believe they was trying to hustle me. And not to give them no money or phone.Since I am positive without any doubt at all.... I paid in 20sSo beware of this store. I would suggest you not to deal with them at all. Apparently,..... Im not the only one who they tried to hustle.I will be calling corporate and the better business bureau first thing in the morning.Til then, I give one star only by force

My husband needed a new phone, the guy was fast and friendly. Was a great experience. Will be back.

Emma Metro customer wants us to the to the office talking to the ladies there theyre very polite and nice I have never had any problems I love the deals in the specials

This store is never open. The employees do not show up on time they are always late and they never stay the full shift. You never know when this store is open. That is my only complaint.

Awesome employee and service .... I love the black guy that works their 😌😌

They added an accessory to my purchase that they said was mandatory if earphones which wasnt true, plus they added a phone protection plan I didnt agree to I had to get customer service to refund ..the pH was 10.00 w a new line..plus activation and my month the three staff there ..they all seemed a bit off

Would give no stars if that were possible. Received terrible service from the representative. She was on her personal cellular device almost the entire time. When she actually did communicate with me all of her responses were very short answers. Not helpful at all as well as unable to put information into the computers. Failed to update the information to port my number over and caused days of unnecessary stress.

Fast but pay ur bill on line its free that way if u pay in store they charge you

Good prices and decent staff but payment process doesnt always work and they charge you extra to pay your bill in store

I mean it aint perfect but everytime i go its pretty good for me

Refused to refund or exchange my accessory purchase with my receipt. Do not shop here.

Strange

Lady didnt know what a gyroscope was.. Was rude and hung up on me. She has no business working in customer service or touching a phone for that matter.

The next bihh that disrespect me and hang up in my face gone get there unprofessional ass slap plus I called back six times no answer even if you were with a customer you could of answer in put me on hold better than not answering the phone

Cool employees and good deals

The sales person is not friendly. And she lies to get you to spend more money.

Workers are so rude. No help at all.

Lady working there is always rude and I switched service after 2 months due her and the crappy service

Ad good as sprint

Wasnt very helpfull

So far so good!!!

Great service

I came I conquered I left

Never been there

Love it