A little bit of a wait. Staff was very helpful helping me choose a new phone.

Every visit to this location turns into a nightmare. DO NOT WASTE YOUR TIME! i ordered a phone and the representative lied about the shipping date multiple times! AND THEN anytime i need account help im sent off! WORST TMOBILE EVER! and i used to be a tmobile representative so i know they are not doing their jobs correctly 🙃

The guy was really nice and he fixed my phone at my watch and thank him

My phone became possessed & the agent was able to fix it! Thanks!

Service was great, I was asked if I could be helped and if I had an issue with my phone. I told the sales associate my issue and he assisted me by fixing my issue. It was a in and out type of deal!

Everybodys Nice And Very Helpful. 😊

Very slow getting help maybe from staff shortage

Love the guys in there. Always friendly & helpful

Love T-Mobile. Been with them for years. Great customer service.

The manager, Hieu, helped me with getting our 3phones and an iPad switched from Sprint to the T-Mobile system. The company would eventually convert all Sprint customers but I decided to do it now. Hieu took care of everything and helped me choose a plan appropriate for my family. We will actually be saving about $40/month!

Some of my issues with my phone were resolved but I still had trouble with another issue.

Worst experience ever!!

Im glad im with AT&T!

They were very nice and helpful, they did what I wanted them to do.

My mom is 81 years old and she wanted to move from Android to iPhone. Our visit to this store was Sunday 9-20. I live in Florida and my two sisters live here in New Albany so they would be able to help her with the iPhone because they also own iphones along with her niece and nephew. So, she would have the needed help transisting from Android to iPhone iOS. First off, the sales people did a wonderful job assisting and explaining all details. They got her in a iPhone SE with a rebate. My mom and myself wanted her to keep her existing phone number which is no problem to have ported over. The salesman informed us it could take anywhere from an hour to 72 hours. When we got home I noticed her Android phone had already lost service and was thinking this is great, but her iPhone from this T-Mobile store would not work. This was Sunday around 4:30pm. I really wanted to get this phone setup for her since I was flying back to Florida on Thursday. Well, we waited patiently the remainder of Sunday, all day Monday, all day Tuesday and a half day Wednesday and still no service from T-Mobile. At this point I was getting very upset and made a call to this T-Mobile store about this issue. The phone was returned and it was found the orginal salesman never activated the sim card. This caused a lot of frustration for myself and my 81 year old mom knowing she could have been using her phone in a matter of hours instead of waiting 3 1/2 days had he activated the sim card. Again, the sales staff were wonderful, but this should have never happened.Edit. Justin the store manager reached out to me about this issue with the sim card not being activated. He has credited my moms account the extra days we had to wait. Just want to give a Big Thank You to him for doing this. Just goes to show there are still businesses out there who still care about their customers. Outstanding customer service.

Cesar from T - Mobile was amazing. He helped me and my spouse get our phones set up, helped us with the Veterans program, and made sure we had everything taken care of before we left the store. We actually left the store on Blackiston Mill Road due to a gentleman named London stating he could not help us with anything, and we would need to call 611 to establish new lines, etc. Cesar gets a 5 star rating. Thank you so much for making our T- Mobile experience pleasant. This is a long overdue review, but since I didnt get one from T - Mobile to complete, I wanted to make sure all the customer base knows that Cesar will take care of you and make sure all your phone needs are met. T - Mobile, you are lucky to have such a wonderful representative supporting your company.

I know I was just there for a free Tobile neck pillow, but please have a little more courtesy. I stood there for 10 minutes while the clerks were MILDY busy. Neither one acknowledged my presence, till they were good and ready. They couldve at least said well be with you in a minute. I love Tmobile, but Im glad their actual phone service isnt as bad as their store clerks sometimes

Been waiting an hour just to buy a charger. Come on....

Great service at the store and great phone service. We have had Sprint, Verizon and T-MOBILE. T-MOBILE is the best of the 3 for us.

Caesar was absolutely the best. Very well versed, knowledgeable & patient. He shared information with us in a way that was understable. Great customer service skills.

They always do a great job answering questions and solving issues, but sometimes there is a wait to speak to a sales rep.

I particularly had very good experience. Kerry was attending us. She is a very nice and friendly representative. We were in the store for almost 90 mins and she was answering our every questions with a smile. She helped us compeltly in our phone setup. I was very happy with the customer service there. Store was not very crowded on saturday and seemed well managed.

This place offers some of the best customer service and great deals on Bluetooth speakers and headsets!

Good company been with them with for 18 years

Definitely know why i left T-mobile after about 20 years. Would never go back or recommend them again!!!!!!!

Outstanding service. Knew I was going to switch fro m AT&T the second I walked in.

The service was great!!! All my question answered.

Knowledgeable, friendly. Never had a problem.

They always do a great job here

It was a nice trip love the sights

Great, beats AT&T hands down

Friendly, and always ready to help if you have problems with your phone,

Very helpful, and very patient.

Excellent service from knowledgeable staff

Super nice people.

Always great customer service

Good info!!

Awesome

T-mobile sucks

Good service.