Actually undecided on how I feel about how the place operates after you purchase a vehicle through the auction. Titles really take their time getting to where they need to be which isnt very cool because you have 30 days to license a vehicle after you purchase it you shouldnt have to wait on a title to do so if the car is at auction the title should be there as well and ready to go! Other than that its fast paced and awesome

Great service, great employees, great selection! Been going to this auction for many years never had any issues where I wasn’t treated fairly. The negative reviews are just from individuals who think they know how the business works but unfortunately don’t and have to learn the hard way. Then those individuals want to blame the auction staff for their own mistakes not knowing how things work because they didn’t ask questions or take time to read through the policies. Take responsibility educate yourself on the policies before you get into a business you don’t know enough about. If you do know a little be respectful when you have an issue and they will be fair and do the right thing for you.

They have a ton of nice vehicles to choose from at the auction every Thursday.

Biggest crooks out there. You can buy vehicles with rusted through frames, not given notice or a frame arbitration, and they stick you with it. They have guarantees on their engines on some sales but that only works if the engine is completely blown. What a joke. Stay far away!!!!

Despite the fact that we were bailing out a towed car that had been moved to Manheim for lot sale by another company, Manheim was very easy to work with in figuring out the costs, and took good care of the vehicle, even clearing snow off as we had received 6 inches of snow during the towing adventure. Customer service was great, and we had the car back on the road in less than 15 minutes.

Manheim is awesome a wonderful place great people I love being there

Dealers only access at this auction.Good selection with smaller inventory.If youve got patience your deal is here.

This location is the worst. Bread( manager) is the worst person to deal with

Great place to work. Very much enjoyed it and would have stayed if we hadnt move to another state.

This place is TERRIBLE! They run this auction like crooks! If you buy a car you will keep it even if engine is LOCKED! I would recommend you do yourself a favor and stay away from this place!

Easy to get around and find vehicles service is always ready I come here quite a bit

The security who works on 12/04//18 have no clue why he standing there and what his job aboutTerrible customer service. Everyone slowGood luck w your business

Very clean and respectful people there, I hey run cars though very quickly and are very efficient and helpful in any way great place to buy cars

Your van #19 almost nailed me, then honked, and sped up over 90 on the interstate afterwards. AWFUL AND DANGEROUS.

PLEASE READ THIS : We buy hundreds of cars and trucks a year on OVE but this auction has by far been my worst experience. Two times did they pass trucks psi that needed over $3000 and $5000 worth of work. The second time they kept saying they would either buy it back or reimburse us but kept stalling until the grace period of the “green light “ purchase had expired. Both purchases were from Woodhouse Ford. My recommendation to you is even if it looks like a good deal don’t buy it from these guys specially if the seller is Woodhouse Ford. I believe they are working together on this but that’s just my opinion. If you lije to gamble try them out.

ONLINE BUYERS AND OVE BUYERS STAY AWAY AT ALL COST! THIS IS THW WORSTE EXPERIENCE DEALING WITH AN AUCTION AND ARBITRATION DEPARTMENT EVER.I bought a car from this auction that I got with no catalytic converters and no EGR and other repairs that exceed $5000 and after avoiding my emails and phone calls, one month later they told me you are keeping the car. Their arbitrator told me twice I am getting the car Greenlight and then they changed their mind. I am huge cox auto fan and use all their products such as Vauto, manheim, auto trader etc and have always had good experiences but escalating this issue up to the General manager I have learned this auction does bad business from the top down. They will lie and say whatever you need to hear to make the deals happen, and then If you find any issues its on you. This is the most dishonest company I have ever Dealt with, starting with Steve Robinson(GM) to Bret(arb manager) and his minions. ONLINE bidders stay away at all cost.

I work there

Nice Cars. But Just Pay attention to your purchases...

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. Theres no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadnt been paid for!! I was told theyd do some research and get back to me shortly. Irritating but I wasnt worried. A few hours later theyre calling back. I am told Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! Its clearly an error that a gate pass was issued and title was mailed. WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my paid cash receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the SALVAGE-YES OR NO line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if its sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a notation as salvage/prior theft recovery in the Separate-window-opening Seller Comments button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesnt matter one bit that the MAIN summary page showed SALVAGE-NO, so its *MY* problem now. BTW: the car brought clean title money. Thats a nice little trick to offload a salvage vehicle for clean title money, right?!C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldnt bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY won the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didnt get the car. Wow!D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESNT EVEN RUN!! Wow!Im furious. And Im not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasnt running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars dont EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Lets try again next week... Lol.Its laughable, truly!!!

In addition to those, Ive had numerous other smaller problems - such as but not limited to: floor prices not being put in at all/or put in at the correct amount, condition report or lack of condition report requests being put in incorrectly (ie in reverse of what I want), additional fees being charged WHICH ARE INCORRECT and not accurate (so keep an eye on your invoices or youll probably pay a bit extra), evening gate hours being changed randomly so when you show up to pick up a car you have to come back the next day instead, occasionally cars on their property being messed with, andddd the list goes on....!!!!Do I really need to come in and HOLD ALL THE EMPLOYEES HANDS, making sure they do their job properly??? What a disgrace!!! Its mind blowing how much stuff theyve got wrong for me (more than has been right, I can assure you of that!) and thats JUST ME - what about the other thousands of dealers nationwide??But, when Manheim makes A KILLING charging Buy + Sale Fees on every car, Condition Report fees, Sale Day Wash Fees, an additional Internet Satisfaction Fee (for internet sales - BOTH to buyer & seller!!), PSI Fees, Cash Payment Fee, etc, and contracts out the auctioneers to minimize employees & overhead - plus plays favorites with large new car stores and high volume dealers, they simply dont care about customer service or ANYONE -- just the bottom line profit margin. Which is sad really!!! Shame on you Manheim!!And now, Manheim wants to focus more on digital sales - so buyers cant even see & inspect the cars theyre supposed to be spending money on??? HAHAHA WHAT A JOKE!!! NOPE, NEVER DOING THAT!!!While I will say: to deal with them is basically a necessary evil as theyre the largest auction nationwide, and most dealers dont have much of a choice - it would sureeeee be nice if they upped their customer service & attention to detail immensely!! I guess thats my dream for the future, similar to Martin Luther King Jrs dream I guess.... maybe one day....Until then: I wonder what the next fee they will come up with will be?? Perhaps like the commercial, a fee fee. Or possibly a fee to enter the premise on sale day/an entrance fee. Or maybe start charging to park in their lot to attend the sale? Only time will tell which way this goes....Thanks for reading and be careful dealers!Note: these experiences above have been at several Manheim locations across three states, not just one location in particular.

Buyers beware! this auction is a snake pit! auctioneers use every dirty trick in the book to run up bids, by calling fake bids then when you stop and get out bid and they see you arent bidding anymore they retract their higher fake bid and hang you with a car for thousands over the worth! Green light and 14 da post sale mean nothing as they look for every phony BS excuse to favor the seller! and sellers bringing cars from New York to dump at this auction, ask yourself, why does all DM cars come from New York and why bring them here to sell instead of New York?? too much unethical things to list here!

Great selection, but fees are high

Awesome and helpful people

Good customer service. Recommended

Dealer auction good selection friendly staff.

Great auction. certainly deal with rust from vehicles up north.

The staff is outstanding!

Dishonest place, GM and arb manager will not treat you good

Long wait to get cars, but helpful employees.

Great staff always a lot of inventory

Easy to get to and the employees are always polite and helpful

Run away from this auction. Management is a joke and they pass cars psi that need major work then say they won’t assist or take it back. Manheim corporate have been involved now. These guys are giving Manheim a bad name.

Very nice to work here.

Poor customer service would not recommend

I work there as a temp worker for People Ready hired for moving cars during auction and cleaning car interiors as well as parking cars for pickup from buyers.

Sheryl and the staff are great to deal with.

Great deals on Wheels

Good enough.

Very accommodating staff

Spend your money somewhere else

Helpful staff.

Worked there for 2 years bunch of users, was overworked and underpaid.

Terrible, call bids and run up cars with ghosts.

Always good

Fast and friendly

Good people

Local dealers auction

Wonderful experience

Great people

Great place

Ok place

Ok

Limo

Nebraska

Many cheap cars

Very good