I just purchased a used car from Colonial Cadillac. I can not say enough amazing things about this company. Not only did they treat me like i was buying a brand new $100,000 car they led me through the buying process with such ease. If that wasnt enough they maintained and cleaned my new car to a almost brand new state even though it was almost 8 years old.And this brings me to Dennis and the team at Colonial. Dennis was my sales rep, he stayed late along side 2 others to ensure that my car buying experience was everything it should be. Dennis feed my children which kept them happy AMAZING and walked me and my husband through all the steps need to purchase this car with no stress or pain. Not your average sales guy or sales team by no means. Big thank you to Dennis, Alex and the Colonial team for the BEST car buying experience EVER. Highly Recommended !!!!!!!! 5 Stars

John in the collision department was excellent to me. He was very organized from the very start. He helped me with a rental so they came to the showroom to pick me up. I was very impressed with the work and the courtesy I was shown. I would highly recommended getting work done there.

Colonial Cadillac of Woburn is a fantastic to purchase a car or have it serviced. Everyone is very friendly and knowledgeable. You dont feel pressured into buying anything.

Brendan and Steve were so helpful! This was my first time purchasing a car and they provided all the information and support I could have asked for. They made this a very good experience for me and I highly recommend them for anyone purchasing a Cadillac!

Great experience at Colonial ! Our deal was wrapped up in a very short time with sincere and pleasant folks. My new car was waiting for me in short notice looking beautiful with no issues no surprises . This my second car from the Colonial group and I hope to have the opportunity again in the future.

We went in to view a vehicle they had on their lot. Working with Dennis Morin was very easy. He helped make the buying process 3asy. Was up front about the details. Alex Rogers was also very helpful in buying process as well as the finance team. There was no pressure for any add on features, services, pricing. It was all made smooth and easy. They had it ready with the registry and insurance before we went in to pick up and got our inspection sticker done before we left. I would go back again and recommend them to anyone looking to buy a new or used vehicle

John S. was amazing. He made me feel like was in good hands from the start to the end. The body work done on my vehicle was impeccable. I would recommend Colonial Cadillac Body Shop to anyone who asks!

Cadillac service team communicated details of work and met deadline of timeline to have car ready. Very satisfied with work done by Service Adviser Renata and work done in past has also met expectations.

Bought my car here in 2018 and was extremely happy with the quality of the people that work here. Helpful, informative, no pressure on the sales floor, no surprises throughout the process. As far as service goes, top-notch all around. From the reps that make communication easy to the techs who are efficient and thorough, I cant say enough good things about this business.

Dennis offered the best car buying experience I have ever received. I gave him my budget for the cts-v I always dreamed of owning and he made it work. I would recommend seeing Dennis if you want a pain free buying experience and an extremely personable salesman that will get you in the car you want, for the price that you want!

We recently bought a car at your dealership. Dennis the sales rep was very professional and helpful. We would highly recommend their dealership. The sales manager Steve was also great. He made our experience worthwhile.

Ive been going to this location for several years. The service manager Christian is always top notch super polite gets the job done even if he has to do it himself!! I recommend them for a new vehicle or even stopping for an oil change.

My wife and I recently purchased a Cadillac CT5 from Colonial Cadillac of Woburn. We couldnt have asked for a better experience. We were clear with what we wanted with both our trade in and the vehicle that we wanted to purchase. The exchange was both business like and friendly. It ended with the purchase of our new vehicle and we couldnt be happier. Thanks to John for his help in the purchase and for making it a pleasant experience.

My wife and I recently visited Colonial Cadillac in Woburn. We dont have much time during the week so finding out they had Sunday appointments to test drive a vehicle made it easy. We worked with Dennis and it was a pleasure. He made us feel very comfortable with no pressure to purchase. He was attentive to our wants and needs. We ended up buying a vehicle from Colonial Cadillac and would highly recommend them to anyone. Walter O.

I recently took my 2013 Cadillac CTS-V in for an oil change, rear diff service, and front brakes and rotors. Colonial was strongly recommended to me by a fellow CTS-V owner. Denise was my service advisor and she was totally awesome. She hooked me up with a loaner for the weekend while they worked on my car. And kept me in the loop the whole way through. The whole service department, from my experience there, was totally cool and welcoming. Very friendly and very helpful. I highly recommend these guys for your Cadillac service needs, based on my fantastic experience there.

They were very nice at the beginning but once you sign the paperwork thats it. No more contact

Thank you for taking the time to inspect my vehicle and giving me the assurance that it was safe to drive.

NEVER TAKE YOUR CAR HERE FOR SERVICE.Here is a list of issues Ive experienced at Colonial Cadillac following my Cadillac being hit in a parking lot on 5/17/21.1- By the time AAA would have been able to deliver the vehicle to Cadillac of Woburn, it would have been after hours. I called to ask where the late-night drop off was and I was told Mahoneys Garden. I relayed this to the tow truck driver. Apparently they meant to say McCues Garden.2- The next morning I called to confirm that the vehicle was on site. I was told that they did not have it, even though I explained it was an after hours drop off. I panicked. They then went over to McCues and saw that it was there. Luckily, the tow truck driver used his judgment and dropped it off at McCues instead of Mahoneys. What if he took it to Mahoneys? Who would have been liable if it was damaged or towed?3- Separate from the damage from the hit and run, my cruise control stopped working. I was going to pay to repair the cruise control out of my own pocket . The cruise control button lights up on the steering wheel but does not engage. I made this clear on the phone and in writing. Yet, Service Manager Christian Aylward insisted that I needed a camera, part number 23393373, which is for the lane departure system that would cost $748.44 and would need to be ordered, delaying the repair. I called service at a different MA Cadillac location and they said that part is not for my cruise control. I forwarded that conversation to Christian. He said I should take it elsewhere to fix the cruise control.4- Now, the worst part. Christian told me on 5/28 that the vehicle was ready to be picked up. I did not have a rental, so I took the T and then an Uber to get there. Billing mistakenly let me leave without paying my deductible. They pulled the car up. It was filthy, and the vehicle still had damage from the accident! The body shop was not finished, even though Christian told me to pick up the vehicle. I was not able to take my car that day.A front desk person told me the wrong drop-off spot. Decisions the service technicians made at Woburn confused technicians at other Cadillac locations. The service manager told me to pick my car up when it was not ready. General Manager Alex Rogers ignored me when I brought all of this to his attention. Billing did not charge the proper amount. As you can see, from receptionist to General Manager and everywhere in between, Cadillac of Woburn is a disaster.It took me over two weeks to finally get my car back after sustaining what was estimated to be $1,000 worth of damage. I figured taking it directly to Cadillac, even though they are not a Geico preferred partner, was best. I was very wrong. If you are getting nothing but body work done, feel free to work with the body shop. But DO NOT DEAL WITH SERVICE.

What could brighten up your day better than a new Cadillac? I am so pleased with my new XT5 and the compliments keep coming in almost every day from people who see me in it.I strongly recommend this car and Colonial Cadillac!

Pretty terrible all the way around. The morning after I picked the car up, I was pulled over for a bad brake light. After way too many calls and texts, they sent me the replacement. They didnt send me my registration when they said they would. No explanation until I called and emailed multiple times. I took it to my mechanic to check it over and it has blown shocks front and rear. I dont think they ever even looked at the car before selling it. Its kind of like dealing with car salesmen from 1982. One star is too many.

I live in New Hampshire and went back to Colonial Cadillac in MA for my services. They are a very professional dealership and clearly care about there customers. My service advisor Renata was exceptional. Very personable and knew what she was talking about when explaining what needed to be done. I highly recommend this dealership for your car services.

Christian was great on the follow-up appointment for a recall. All is well now thank you

We went to Colonial Cadillac to shop for a new car for my wife we met Alex Rogers and Randy king.They made the shopping process and purchase easy no pressure. They were highly professional knowledgeable and friendly. I was so impressed I purchased not only a car for my wife but one for myself as well. Randy was very personable patient and informative. They made the buying experience a pleasure.

Have had issues in the past and shared them with Randy and he took great care of me. Can see some real improvement with GM Alex in charge. I stopped by without an appointment and Denise was able to get me in and out fairly quickly. Highly recommend you make an appointment and will do so in the future.

My husband and I went to Woburn Cadillac yesterday and worked with Dennis Morin. He was very easy to work with, did not pressure us to do anything and worked with us to stay within budget. Everything about the experience was positive! We were able to take our new car home same day with no issues! We highly recommend Dennis and look forward to working with him in the future!

Great service they provided a loaner carwhile my car was being serviced.The work done was excellent . Im glad Ipurchased my car from Colonial.

Salesman Dennis Morin was extremely professional helping my daughter & I to pick out the right vehicle. I was very pleased with the service I received.

I just purchased my first Cadillac (CTS) and had a unbelievable experience at Colonial! I worked with Dennis Morin and as soon as I sat with him I knew I made the right decision. Dennis took the time to understand what I was looking for and found the right car that fit exactly what I wanted. The process was smooth and the car was ready the next day. Great experience!!!!

I would highly recommend COLONIAL CADILLAC. I had poor credit and they were able to finance a 2017 XT5 in my name (no co-signer). They never pressured me and everyone was extremely professional. Thanks again, Steven Caldwell

We had a really great experience at Colonial Cadillac. Specifically with Dennis Morin. He was super easy to work with and made the whole process quick, easy and painless. I’ve never had such a relaxing experience buying a car before. There was no pressure or persuading and he got the job done quickly. As a father of three himself, he related to us. He understood our need for purchasing a bigger family vehicle that had comfort, but also quality and safety. I highly recommend sending your business to Dennis. You will not be disappointed!

Good customer service they explained what they were doing, how much it cost, etc.Nice waiting room with water, coffe and wifi computer if you needed it.However I am leasing an XT5 and the brakes squeal every morning and at other times of the day.I have brought my vehicle back several times to get this issue resolved.I was told that this brake issue cannot be resolved, so now Im driving a vehicle with squealing brakes. I have talked to several people at Colonial Cadillac of Woburn about this brake squealing Issue. It seems that nobody from Woburn or the Cadillac organization cares to or is able to fix this problem.

We had been to a few dealers looking for an XT5 to lease. Everywhere we went we were unsuccessful and were asked for ridiculous amounts of money to put down. We finally landed at Colonial Cadillac and it was by far the best and most seamless experience. They are very straight forward and 100% willing to work out a deal that suits you. We had Dennis who was amazing and extremely informative. This was crucial for us since it was the first time we leased. Don’t waste your time at terrible dealers like Herb Chambers, go right to Colonial it is worth it!

Joe was a good help and easy to deal with. Hope the same happens if there’s issues in future.

Just bought a great car from Colonial Cadillac of Woburn. The process was smooth and the staff were friendly and helpful. Alex and Brendan did everything they could to make the purchase a pleasure. They even went out of their way, opening late one evening to allow me to pick up my toll transponder which Id left in my trade in. Would definitely buy from them again.

Everything about our experience with Colonial Cadillac of Woburn was amazing. Alex and Randy helped us find the perfect car for our family while delivering truly top notch service. We really felt like family. They took care of everything for us and made the process seemless, which is pretty importantant when you have a toddler in tow. We will absolutely be recommending them to all of our family and friends. We will be back for our next vehicle thats for sure!!

Our FAVORITE dealership around !! We couldn’t be happier with our colonial family! This is the 2nd Cadillac we’ve bought through this dealership and every sale was clean cut and painless!! Unlike all our past experiences buying cars (we’ve gone through many cars- different makes, models & dealerships) over the past 12 years, and we’ve finally found a fair, compassionate and very professional dealership!! We’ve had Alex & Randy on both our sales and I will never go anywhere else! They have a great mix of both new and used cars and they don’t waste your time or play games. I have always dreaded the whole car buying process because you almost always lose a whole day to the bartering, paperwork and the financial aspect of the process, not our case with colonial..now buying a car isn’t such a painful process. Plus we’ve met some really amazing employees along the way! We love colonial and guarantee that you will feel the same. So in love with our new 2021 XT6 !!

I can’t say enough about the service department here. My car was just out of warranty and I needed an engine rebuild. It wasn’t my fault but it was going to be outside our budget given we just had a baby and got smashed financially by the pandemic. They pulled some strings and got the work for cost. This is a dealership with integrity. They also have great diversity with their staff. This is the kind of business you want to work with. Thank you guys.

I recently purchased an automobile from Colonial Cadillac and after a very short term found it wasnt a good fit. II went and discussed my situation to the management team and with a very short time they came up with a solution that not only made me happy but my bank as well. Im finally driving my dream car with no hassle. You deserve every bit of good life has to offer, go get it.

Very good and helpful Very good costumer service Higley recommend this place

Since becoming a Colonial Cadillac of Woburn customer I have enjoyed nothing but excellent service from the sales dept all the way through to service. The entire staff is always courteous and performance is of the highest standards. Im currently on my second Cadillac and look forward to continuing as a very satisfied customer.

Fast & Professional! They fixed my car fast & efficiently and it looks brand new! Always great service !

I went to three dealerships before walking into Colonial Cadillac. These people had my best interest at heart. I would refer my mother to John Bradley that is how good he was. Not pushy. Friendly and down to earth.

I have purchased 5 Cadillac Escalades since 2004 from a different dealer. I just had the best experience in purchasing a new 2020 Cadillac Escalade. Dennis Morin was the best!!! He was easy to deal with and very supportive of what I needed for my trade and what the I was willing to pay for the new vehicle. This was the most enjoyable experience I have ever had purchasing a new vehicle. I will now make Colonial my dealer of choice and would recommend Dennis to anyone seeking a Cadillac.

Best Cadillac dealership i have ever been to! The Friendly professional staff make you feel right at home. They dont push to fix things that are not needed . Very honest dealership

Steve was able to help me purchase my new Jeep ! He was extremely professional and truly cares about his customers. I could not of asked for a better experience and would highly recommend this dealership to anyone that is looking for a new vehicle.

Great team to work with. All the members are attentive and ready to provide the best service.

We had a perfect experience dealing with Colonial purchasing our car.. From Steve who we first met and was so kind and informative(he’s why we came back the next day to purchase our vehicle) He introduced us to Dennis Murin a salesman. Dennis was superb. No pressure and he was so happy to have our family test drive this car. He loved this car and so did we, He took care of everything for us with such ease. We just felt so confident and so special dealing with Dennis, He is a gem in your organization!!! Will always recommend him to friends. Then, he brought us to Rick the finance manager who made the process so easy, and so pleasant(something other finance managers we have dealt with over the years were not) We so appreciated his special way and great personality, Also a gem in your organization. If ever there is a perfect dealership, Colonial Cadillac of Woburn is it!!!!! Thank YouColonial Cadillac😃. Barbara Hoffman

Outstanding personnel and facilities. Prompt, professional, courteous, honest -- first rate.

Solid team @ Colonial Cadillac took very good care of me during my purchase. The overall experience was a delight due to their willingness to work out a deal and also their ability to deliver on all their promises. Thanks again to Alex and David

I like that you accumulate points for using their service department and you get to choose from their accessories. I was able to pick up few things free of charge. Friendly and knowledgeable staff!

Always a great experience at Colonial Cadillac!I highly recommend them for anything. Very professional, friendly, dealership. I bought my Cadillac there and get all my services done there. Everything is always done in a timely manner. Thank you to Renata for your attention to detail and caring about your customers!

I purchased a XT5 few weeks ago, Dennis Morin, the sales consultant made the process painless! He was extremely patient, put no pressure on me and made the decision process clear and simple. Steve Souza the General Sales Manager and Dennis worked hard together to give me the best price and finance rate to make the deal! I definitely will be back here to buy my next Cadillac.

After doing a lot of homework between Lexus, BWM, Mercedes and Cadillac; I thought the best combination of vehicle luxuriness, price and servevie was offered at Colonial

I can not say enough about my recent car buying experience. We travelled there on a Sunday and didnt realize because of covid that they were by appointment only.I gave a call to leave a message and salesman Dennis answered and said he was just heading home after his last appointment. Instead of leaving Dennis came out to let us in and gave us the keys to take a look at the vehicle we were interested in.The one we wanted unfortunately had a hold on it but Dennis took our information in case the hold was released. We told him that the car we looked at was exactly what we wanted. To our dismay the car was on hold but Dennis made a few calls and found another one just like it. The new one has less miles and a better interior!We cant thank Dennis enough for all his hard work. Working with him was breeze, zero pressure and very personable. We now know where we will go for our next vehicle and my man Dennis will definitely get my business again!

I highly recommend Colonial Cadillac to anyone interested in purchasing or leasing a vehicle. I recently signed a car lease with this dealership for the first time and it was by far the easiest and most efficient transaction. I’m from out of state and it was well worth the drive. The service is impeccable. I will be referring friends and family!

Very unprofessional, they never return your phone calls after you sign the paperwork the receptionist will put you on hold for 2 hours such a bad experience with them, they did not even know how DMV paperwork works to get the car registered I would not recommend this dealership poor customer service

I just purchased an SUV at Colonial Cadillac. I stopped in without an appointment thinking Id have a long wait or have to make an appointment. But John Bradley walked by asked if I needed help and after a few minutes discussion, John had me test driving an XT4 and I was in love with the car. He took the time to answer my questions and to gather the information I needed. Really a great experience! And then an out of state Covid19 issue was going to delay the paperwork and the transaction. Very frustrating! Just then the General Manager, Alex Rogers, walked by, introduced himself to me and asked how it was going. Really, timing is everything! After hearing our problem, Alex came up with a satisfactory solution. Thank you both!

Colonial Cadillac is quite awesome! From Alex the GM in the front office to the great Service Managers to the terrific auto techs....highly recommend a purchase here. We are on our 5th vehicle with them...

Alresdy submitted to GM directly.

Great place to buy a car Dennis was the salesman he worked with us to make it happen

Recently purchased an SRX from Colonial and I cant rave about them enough. The staff is incredibly friendly and helpful from the bottom to the top. They made me feel confident that I was not getting screwed over or that I was being pressured into anything at all. I even spoke with the GM Alex, who was very helpful and kind. I couldnt imagine going anywhere else in the future.

Just had an oil change today but their service department is the BEST in the business. Peter Casio made my appointment got me in and out like they promised. Even showed me how to use my heated seats for the winter!

On my second vehicle from this dealer and recommend them for service and sales.

I purchased a used 2019 Chevrolet Tahoe at this establishment on January 15th 2021( a Thursday ). The buying process should have been a red flag. I walked in to search for an Escalade, and the salesman IMMEDIATELY ran my credit. I was responsible for filling out the form, but I was shocked he ran my credit within 5 minutes of sitting down, and again made no attempt to ask for my permission or to make clear that he was about to run my credit. After he did that, we started discussing a monthly payment I was comfortable. I told him I was only comfortable with a 6 year long, he continued on quoting me for an 8 year. It was obvious he just wanted to make the sale by lowering the payment by stretching it out.After he saw I wasnt comfortable with the price of the vehicle he immediately starting show me full size SUVs . Being that he already had ran my credit, I felt trapped at this dealer. If I were to go elsewhere for a escalade more in my price range, theyd have to run my credit again and drop the score lower . That said, I eventually bit off in a Tahoe that he quoted me at 75 months, after I told him I was only comfortable up to 6 year. I walk out the door and they tell me itll be ready Tuesday, if not definitely by Wednesday (4 Days later) they were just doing some body works on dings and scratches.Wednesday comes and goes, and I still have no word. No call to say they need more time. Eventually Friday comes ( 8 days after purchase) and I demand to talk to a sales manager and express my concerns about how unprofessional this is. The truth comes out, they didnt have the title because they didnt pay the car off and they are going to need an additional 7-10 business days from that phone conversation. They give me a loaner after I tell them Ive been without a vehicle cause I got rid of mine timing it for when I was supposed to have my tahoe. The loaner keeps my mind off of it but everyday that does by I get more aggravated and assume foul play. Tuesday night at 4pm( 2 days ago) I call and ask for the carfax to ease my mind. The front desk agent assures me she will pass the message along Im formally requesting my carfax. Of course I get nothing, you think theyd go out of the way to help me but didnt. I had to reach about the next day direct to my salesman and he tells me he doesnt have have the car fax he is waiting for his used car buyer to get the paperwork . I personally have no idea what this means, but am outraged they couldnt provide me a carfax they are legally required to on a 50k truck I bought two weeks ago . Completely unacceptable, and will never go or recommend to anyone in the market .

Always Upscale...

Great Car, Great Service, easy purchase

We have been loyal customers for many years and usually lease two vehicles at a time.The service department has always been exceptional! Unfortunately,with all the GM changes this year we did not find new Cadillacs that we loved so reluctantly, we purchased something different.We just wanted to thank Randall King for taking such good care of us when we brought back our current ATS vehicles. He was so kind to handle every detail of the paperwork even though it was not benefiting him in any way. Outstanding customer service!!!We will definitely be back to see him in a few years when we are in need of new vehicles. If you go to Colonial, please ask for Randall! We know he will make your sales experience a wonderful one! Thank you,Randall!!!!

They cashed my check in error and now are not releasing my money back to me. It cleared the bank already and they will not release the over $30,000 that they deposited after a deal was canceled and after they assured me they would not repair my check. They did not have authorization to deposit my check but did and not will not respond to my requests to refund the money.

Better late then never.... wow what an experience!!! I purchased a vehicle 3 years ago that I found online and they were verrrrry accommodating. I live in NY, not only did they deliver my car to me, they made the purchasing process a breeze!!! This dealership also tracks service and sends reminders for such. I highly recommend them !!! Keep up the great work !!!!

Service dept horrible, if no stars was an option I would, 1st oil change oil filter loose and car ran low of of oil, 2nd oil change cap fill left off, gm argued w me that’s impossible and got angry that we were trying to get free oil change, never go there

John Bradley was great! He was always helpful and made time for me. I never felt pressured and was able to make a smart and sound decision on my own terms. Everyone was very friendly and helpful. I’m so happy with the decision I made. My 2019 Cadillac XT5 is the most amazing car I’ve ever driven (truly!) I absolutely love it! I highly recommend Colonial Cadillac of Woburn.

Great reliable servicePlenty of new and used Cadillacs if you’re buying

Efficient, right price and they went out of their way to deliver my car to NH.Made it easy for me.

Dealership team is outstanding. I always feel respected, listened to, welcomed, and valued here.

I just picked up a used 2019 Audi...yes, an Audi Q5 from Colonial Cadillac. I compared the same model with Audi dealers and the price was thousands less and I still have 39 months or 34k miles on the original factory warranty. That aside, the process was a breeze. Excellent communication with Alex. No high pressure. Paper work was done in no time. The car was immaculate. In three years I wont hesitate to see what Colonial Cadillac has to offer. Hopeully a sweet deal on a sweet XT5.

Our AC failed but was covered by a third party extended warranty. We left our Yukon while on vacation. The AC was repaired, new tires installed as requested and aligned.Everyone was beyond courteous and professional. They even washed and vacuumed the vehicle.Great service and fair prices!

We have been customers of Colonial Cadillac of Woburn for over 16 years and have always been treated with respect and courtesy whenever weve visited. Service is always done in a timely manner, with the staff always keeping us updated when issues have occurred. I would recommend this dealership to anyone in search of a new or pre-owned vehicle.

Alex and Dennis were awesome! They made my shopping experience very seamless and I did not ever feel pressured to purchase anything I didnt want to. I highly recommend you check them out before going to another dealer! You wont be disappointed.

Randy and Alex are absolutely amazing. My husband purchased his car from them and I love his car so much I am looking forward to trading in my BMW and working with them next. Top notch customer service and I can’t say enough about my husbands new XT6.

Pleasant atmosphere at Colonial Cadillac, thanks to Alex Rogers, the new gm, doing an exceptional job, keep up the good work!!! completely Satisfied!!!

This service dealer it’s truly exceptional, they didn’t waist my time like other dealers do. I was in an out in less than hour. Customer service is great. I’ll be definitely going back to service my car.

Called for service the woman on the phone was very friendly got me in that week had an oil change and my usb fixed under warranty also replacing one of my remote key at no cost, I was clean when I got it back within an hour great job Cadillac thank you for your service .

The crew at colonial was great!! I felt very comfortable throughout the whole experience, all the staff were eager to please. Hands down the best car buying experience I have ever had. Great deal all the way around!!

Had such a great experience here. Had an open and honest dialogue with Randall. Made it very simple and easy for me to understand what was going on. Never felt taken for granted. End result was a seemless and hassle free purchase of a car.

The luxe of Cadillac youve always known and loved. See Randy (King) for new sales! He wont steer you wrong.

Its always a good experience working with everyone, especially Pete, my check engine came on when I was on my way for the service and it was an issue with a wire in the harness within the transmission...they took care of it...

Had purchased a 2015 Cadillac XTS from Colonial Cadillac last year. Had a good purchasing experience. My trade in had a blown tire on trip there. The Service Department provided me with a new loaner for the weekend.Purchased a tire & rim warranty that was honored on two occasions. Nice dealership to deal with from no pressure sales to great service department.Would purchase there again.

Very pleased with my experience. Randy King did a wonderful job at helping me find my car. He went so above and beyond to help us! Thank you Randy! There were also others who helped, David and Joe (I think). Both were super helpful, kind, and caring about the customer. I will spread the word that Colonial Cadillac has GREAT customer service!!

Buyer beware. By far the most unprofessional dealership I have ever dealt with in my adult car buying life. I was quoted a price by Laurie Ann. Sent over the pictures of my trade as requested. I had to follow up several times regarding the state of my trade in price, so I went down to the dealership and saw Dave Robinson who was also unresponsive on subsequent follow ups. Alex never provided me with any of the information that he said he would. He went back on his word regarding the agreed apron price saying it was a mistake. I was given the price both verbally and in email. They have since raised the price of the vehicle online. Once they realized they supposedly made a mistake they tried to offer me a different vehicle with higher mileage. Extremely dishonest business practices using bait and switch methods

From setting up the appointment, dropping off my car and pick up, everyone I dealt with was great. I was kept informed of the status of the work, and was able to pick up my car earlier than first thought.Excellent service throughout the whole experience.

Excellent fast professional service

You can tell when you are going to get great service when you get a sense that the employees are happy where they work. Joanne (Colonial Cadillacs VIP of Service Dept) took ownership of the issue I had with my car. She coordinated the ordering of the part and scheduling required for the repair. Id recommend auto sales and services at Colonial Caddy.

Carefully inspect the vehicle before you buy. I own a limo company and buy cars every other year, but my experience with this dealership was the worst car sales experience.Thoroughly inspect the vehicle you want to buy from them.

I purchase a used jaguar from them. it came with one key They promised to get me another one but I have not. They also charge me for a sticker they never put on and never returned the money to me. Tried calling my salesman several times But he has neglected to solve the problem

I arrived from Buffalo NY on Tuesday. My check engine light came on Wednesday morning. I called this dealership and brought my car to them. They fixed my car, gave me a ride, and picked me up. Without an appointment!! Pleasant and professional, excellent service.

Superb facility, admin personnel, and technicians.

The service department at Colonial is 5 Star. I called in because I had an issue with my drivers side windshield wiper not moving and there is rain in the forecast today! They were fully booked for the week but Christian the service manager said to stop by so that he could take a look and see what the issue was. When I arrived Christian sent out one of his techs who was amazing (I forgot his name Im so sorry he deserves 5 stars.) He addressed the issue quickly and even replaced my blade right on sight! Will Highly recommend these guys going forward!

My husband Carl and I were very pleased with our experience at Colonial Cadillac. A friend referred John Bradley. John was a true professional with a lot of experience. He was also easy going and a pleasure to work with. When we picked up our SRX Matthew walked us through the computer system and helped with our preferred settings. He had a very genuine way and gave an awesome tutorial of the options and programs available. We would highly recommend Colonial to anyone.

My experience was perfect.

Donnie was great walking us through the process. Alex had the car ready for us when we showed up. We did our test drive and were in and out in less than hour. Great staff, Great people. Definitely would buy another car from this dealer