Let me tell you what a great experience I had leasing my car. Brett my salesman was fantastic its not easy to buy a car in 2021 but Brett made it easy. I lost out on a few cars but Brett kept going and found me what I wanted. He was amazing telling everyone if you car a car go to Kelly in woburn great customer service and my new Nissan is beautiful

The staff is always nice and helpful. The most important thing is the honesty of Nissan Company. I never feel myself cheated at Nissan service they never try to create a problem to charge more money.

This is for service. I scheduled an appointment but when I get there for about 10-15min no ones seems interested in attending to me. Finally I am told they are backed up and won’t be able to get to it till closing time so now I have to leave the car. Ok fine, so can I get a ride back home since now I have to leave my car? Nope. So you’re expecting me to Uber back or wait for 4 hours till closing time? Sorry not coming back here for anything.

Had my maxima in for a check engine light, they ended up doing a full diagnostic and found other things going on I did not know about and easily explained the importance of each. The cause of the check engine was actually a simple fix that the previous mechanic just did not do and was not honest about. Super pleased and will continue to bring my vehicle to Kelly for service.

Kelly Nissan is an excellent place to purchase or lease a car. The sales staff is great and the service department always does an excellent job. I highly recommend Kelly Nissan.

I went to lease a vehicle and the salesman Brett Desrosier did an excellent job explaining the terms of the lease as well as every one of the vehicles features. I couldnt be happier with the customer service I received and I love the car I got.

Everyone is so professional and so kind. They made me feel comfortable and helped me with every detail. I would highly recommend! I will defiantly go back in the future!

They told me 1 hr for an oil change, inspection sticker and a recall. It took 2 hours and 40 minutes and I had an appointment. Seriously? Do you think I have all that time to waste sitting in a waiting room? Instead of a lunch break, I had to take vacation time. A turtle could have done the work faster. Im really not sure if they did the recall. Nothing was mentioned on the bill.

Great customer service. Katelyn was great. Once home, I realized I didnt pay. I called, explained what happened, we both laughed. I paid over the phone. Katelyn called back to let me know I had a complimentary oil change, and I didnt have to pay. I will use it on my next visit.

Brandon was my service manager and was fantastic, customer service oriented and friendly from beginning to end!He made a stressful experience of my Nissan Rouge transmission repair almost stress free. He wa responsive, and a perfect representative of the brand! I would recommend Brandon to anyone.

Brandon always giving an excellent services.! It’s always on time. Would highly recommend this place for oil change.

Super bad experience, car wash not done properly! Even though I have offer for oil change and I showed it to them, still I paid high price for the service!

We did not have a good experience at this dealership…. Be careful - they are dishonest .. switched prices … did not stand by verbal agreement. Very old fashioned way of doing business. Unhappy potential customer.

1st time been there for service. Brandon was very helpful. He did his best to help me out, according to my convenience. Planning to go there again.

Being a first time car buyer I was nervous going in but from the minute you walk in the door everyone made you feel calm and confident in your choice. Sales team was wonderful to work with and got me the best deal they could for my new car.

We love Kelly Nissan! We’ve been leasing vehicles with Dan Sicari for over 10 years! He’s trustworthy, super responsive, and a pleasure to work with! We won’t be going anywhere else!

Jomar and James were incredibly informative, fast and efficient. The most hassle free car buying experience thus far! Would definitely recommend

Mike Sullivan was just plain ole awesome. Great young man to communicate with (im 68 yrs old). Truly down to earth kinda guy. My friend Joe (Sonny) was with me at the time and my friend was so impressed with Michael that he went ahead and leased a brand new car too. So, Michael made two deals, back to back in 4+ hours. To me, that speaks volumes. Please keep that in mind when its time for a raise. Well spent money !!!

I just leased my first car with Jim. He was awesome and went over everything with me. I highly recommend going to see him. I will definitely will be going back!

Terrible customer service. They never called to provide an update on my car. I called several times and was told to leave a message. Called back at the end of the day and was informed they closed and everyone left for the day. Horrible communication!

Even though there is an auto shortage, Kelly Nissan still had a great selection of cars and I was able to find what I was looking for with ease at a good price. There was some issues with the submission of the paperwork, and after finding that I was without a car the manager Arys Pena gave me a loaner to use until we got it figured out and checked every day to make sure I was good. They really cared about making it right for me. I am very glad I decided to go with Kelly Nissan.

I got to my service appointment a little earlier than expected.As soon as I drove into the service area, Phi came out of his office to greet me, asked me how I was doing, and what we need to get done with the car.They found a nail in my rear driver tire, replaced my wipers, and did a hood latch adjustment, all in about an hour. Phi would occasionally come out to the waiting room and keep me updated of their progress, which is always appreciated.Ive been booking my 2015 Altimas service appointments with Phi for 5 years now, and he is always friendly, knowledgeable, and professional.Alex Z.

I was extremely impressed with Brett, the salesperson I dealt, with during my most recent visit to Kelly Nissan of Woburn. Three years ago, when I first visited Kelly of Woburn, I had a much different experience, and ended up taking my business to Kelly Nissan of Lynnfield.I had no intentions of turning my car in this week and only stopped by to see the new Rogues. Brett was definitely a game changer on that thought, and I left the facility with a car I love. He is the epitome of what a good salesperson should be - respectful and knowledgeable - without the arrogance.

Car service, I will says since I bought my car at nissan Woburn, i am very satisfy with my car service and the price to compare to on nissan dealer I when close to my house humm. I will always do my service at nissan Woburn. Other than the service the staff is very professional and kindThank you

Best Experience, Mike Sullivan was very helpful, has bast of knowledge on everything about the Car, fast paper work. Im so happy with my deal. Very recommended 👌.

Well the man I dealt with, Fifi (spelling?) was out of this world from the phone call to the finish, customer service means everything to me, so because of him I will absolutely be returning for service and probably buying my next Nissan there.

I had a great experience at this location. The oil change was quick and the facility is clean. Holli took my car right in and explained everything to me when we were walking to check out. Holliane and the rest of the staff are always welcoming and accommodating.

Nice friendly people out there and close to my area. Happy about the service.

The service was great in and purging the exact time I was quoted. Great experience.

Needed a few things fixed....all work got done....had a loaner for the day.Smooth process.

Always professional and polite. Easy like Sunday morning!Thank you!Marily

I was recommended to come here and Im glad I did. Holliane was amazing as she provided great answers to my concerns. She ensured that I only received maintenance for things I needed. I strongly dislike going to dealerships as I always think they will take advantage of me. However, Holliane was very genuine and eased my concerns.

They did a great job of recognizing the problem and fixing it. Would absolutely go back if needed.

I did a walk-in into Kelly Nissan after seeing a slightly used car online. I brought my boyfriend, because he in all honesty, cares about cars more than I do. Thankfully he knows how to spot a good deal too. There was maybe 3 people working there since it was mid evening on a Tuesday and we were helped immediately. Jim Delmolino said he could help us shortly but had another client nearby (in our view). We test drove the car quickly and were impressed. I got a good deal on a rouge and they accepted my trade in which helped me and my wallet a lot! Jim was consistent and nice and I put money down on the car and picked it up two days later. It was a great experience and I had actually been at the same dealership 7 years earlier and had liked them and stated Id come back. All round great experience and appreciated their easy going, non-pressured atmosphere. I will go again but hope I dont need to soon!

Great experience. Joe was wonderful to work with.

Excellent service. Nice waiting area where I could log in and work.

Michael Sullivan was an excellent Sales Manager. Took care of everything as I wanted in a timely manner.

Not only will I not go to a different dealership, I wont go through anyone but Dan Silari (sorry if I spelled it wrong). He is straight up, no bull etc and does whatever it takes for the customer. He is just the best salesman Ive ver dealt with.

My car was fixed quickly and correctly.

The car buying process was quick and painless in day and age of finding it difficult to even find cars. Kudos to Kelly

Every time I have my car service I am always met with the greatest customer service… From service representatives making me feel like part of the family to making sure I am comfortable to making sure my experience was a positive one

Good amd quick service on affordable price. Will ise again.

Nice staff, so helpful. Enjoyable experience!

My experience at Kelly Nissan was a wonderful experience, My sales guys James Delmolino was the most absolute patient guy i have ever met. My old car was in bad shape, and James took the time to focus on what i had wanted in a new vehicle. Went over some of the options and found my car that was in my budget lol. Test drived it and started paperwork that was done so quickly. If you wanna purchase ur vehicle, go see James Delmolina

From the service writer to the mechanic I had a great all around experience.

Awesome .. I pulled up no appointment and was out in 40 minI love itJust didnt get to finish my coffee

Plug tire had a small nail - thank you Alan in service for your help!

I brought my car in for service, it took days longer than they said, was over charged for the part based on the MSRP, and it took two weeks to actually speak to the service manager who did nothing. Never buy a car there and never bring a car there for service. Truly horrible experience.

There is an open recall for my Nissan Rogue, it should be done before delivery the car

My service representative, Phi Phi was excellent.

I called to ask if the service department could look at the peeling paint on the hood of the car. Was told absolutely and it would be covered by warranty no appointment necessary. On arrival, I should have made an appointment and was told they dont do paint, I in fact needed to go to an auto body shop. Also was told that sometimes the person that answers the phone doesnt know all the information. I was also having a hard time starting my car with the fob, getting a message that the key id was incorrect. They changed the battery, which did not fix the problem. The car is 6 years old on 57K miles, the paint is chipping and the key doesnt work. None of which is covered by Nissan. I will NEVER buy or recommend a Nissan ever again.

Had a clock spring diag & replaced . All went smooth, couldn’t be any happier .

We were very happy with our Salesman Brett - he went up and beyond, he was very knowledgeable on the Rogue and extremely helpful with helping us choose the right model. He is the best Salesman we have ever had with any car and we will definitely be asking for him next time! Much better than our last experience with Nissan 5 years ago.

My service advisor Kate was exceptional very friendly and informative. Was beyond my expectations.

It was such as an incredible experience buying my car. Great service great attention. Great numbers. Great help. Nothing to regret but a lot to thank. I strongly recommend Mike Sullivan. He is an awesome guy who would do anything to help you out.

Great service by Brandon; he was very knowledgeable of the issues with my Rogue and very helpful, he went above and beyond and vacuumed my car; so nice of him.

I would like to know if there is anyone who speaks Portuguese ??

Oil change on 5/1, The service advisor Brianna was impolite and unfriendly when I ask a question. I was there for 3 hours.she dont service to customer with any update status. She has no idea whatwas done with my car. I dont got any inspection report this time.Very disappointed .

12/25/2020I purchased a used vehicle from them. A day after picking it up, I complained about a humming noise on the front right wheel. I bright the vehicle in to be checked and your technician said it was the left wheel bearing and He replaced the part which it was unnecessary. . I picked up the vehicle and after only 2 minutes of driving it, the humming noise was still there.I called and was asked to bring the vehicle back but nothing was done to remedy the noise.I decided to check the noise for myself and found that the tire was cupped. I rotate the tire front to back, back to front and the humming noise was gone, from the front at least. Now I hear it the back.After discussing it with my service advisor (Phi) he told me it would be up to Sales if they wanted to replace the tire or tires because not sure if other are bad as well.I was told NO, basically go away and too bad. I will escalate this complaint to Nissan customer care.This was my first experience with Kelly, I’ve been a Commonwealth Customer for over 12 years and I regret not going there, they would have taken care of the issue right away with no questions asked.

I brought my car in for the first service and they were very thorough and did a good job.

I would not recommend Nissan in Woburn. Every time I go here I’m very much unhappy with their customer service. I was shocked when I called them on 04/19/2021 to schedule an oil change for my lease and they said I needed a ball point inspection as well. When I asked what that was, the employee said, “I don’t know, I don’t work in service.” Not sure why someone who consistently answers the phone for customers that need support cannot answer such a basic question. Or even seek the answer from someone who does know. When I checked out I also had a question about my bill. I was then told “to go out back and ask him myself” I assume she meant the person who serviced my vehicle. Very sad and unprofessional.

Brandon helped me out and was friendly and professional. These guys are the best I wouldn’t go anywhere else! Always super quick too.

The Dealership and Service is great. It is a nice place to go to the get the service and information you need.

The service here is exceptional. Very helpful, no pressure service. Alan has been helping me today and he is phenomenal. But theyre all great. I wouldnt go anywhere else for my Frontier.

Had back to back appointments for our 2 Rogues. Greeted by Brandon each time. He explained everything, called with estimates and when the cars were ready. Polite and efficient. I was more than pleased with his level of service

My credit was hard pulled when I came here for test driving a car, and I just asked for the possible financing price. This is so bad — they hard query my credit even without my permission! I am so angry about that

I have to add I agree with the previous customers comment that you cannot call them and get any answers, you have to physically go there yourself. It is a hassle for me when I dont live nearby. The girl who answers the phones and sits at the front desk is not shy in letting you know she is not educated in sales or cars AT ALL.

Took my requirements and found me the car that I wanted. Special shout-out to James Delmolino. Give that man a promotion ASAP. Gave me the best car on the lot.

Daniel H was very nice, patient and helpful during the process.

Excellent service.. knowledge staff...clean facilities...will definitely get all of my service here

I bought my lease from Brett six years ago. I came back to him to get my third lease this time. I will be back to see him again in three more years. I shopped several dealerships the first time around before buying from Brett. The process of buying was painless, he got us into exactly what we wanted only a little outside of our intended price range then introduced us to service and got our first oil change set up.

I stopped in before Christmas 2020 to look at leaf and see what electric was all about. I met with Brett and he showed me a car to test drive. He was very informative, reviewing the features of the car with me before the test drive. It took awhile for us to make a decision and unfortunately had a really bad experience at another dealership. I cannot tell you how much I appreciated Bretts honesty, transparency, and knowledge. Other dealerships after you make an appt dont have the car ready or the prices listed are using offers not everyone qualifies for. This wasnt the case with Kelly nissan and Brett. With Brett we felt our questions were answered and there was no doubts about our decision. I will feel comfortable coming here for service too.

Great dealership. No pressure. Nice salespeople.

Service was prompt & well done..it ran a little longer than estimated, but the free car wash was most appreciated. Holliane was very personable & friendly & kept me posted on the progress of the work! Thanks again.

Brett, the salesman, is an honest guy that cares about people. He just gave us the sweetest deal and we couldnt be happier. The icing on the cake was Rick, the business manager. He is so down to earth and easy to talk to. We will DEFINITELY continue doing business with them.

Due to covid and the fact I am extremely compromised I was unable to safely stay in waiting room for a couple of hours for my car to be serviced and could not leave it. When I contacted service manager Alan Teyssedou and explained my circumstances he went above and beyond to work with me to have car services. Also want to compliment Katelyn who worked with me on her patience, politeness and kindness.

Great experience all around here; from the initial email inquiries all the way through to the sale! The sales consultant that assisted me, Shawn Crowley, was very informative and patient with all of my questions. The finance manager, Rick Legier, was also a pleasure to work with! He was super thorough and made me feel really comfortable from beginning to end. You can tell these guys truly value the happiness of their customers. This was my first leasing experience with Nissan, and I have nothing but positive things to say!

Phi phi is one of your best employees. My 79 year old mother went in to have service done on her car and Phi Phi took great care of her. She will not talk to anyone else, she feels cared for by him. He listened to her and did the best he could on price! We will be back again!

The lady who worked on my car was super friendly and informative. She gave me all the best options and I managed to remove my check engine light at a fair price.

Phi Phi was very helpful in helping me get what I needed for my vehicle

It was a fast and easy.

It was seamless, A truly great experience.

The Service Department receptionist/assistant was extremely friendly and made the whole situation very pleasant. She was very knowledgeable, and I just appreciated the great customer service. Also, the parts were received and the service was done ahead of schedule which was an added bonus. Thank you so much for a great experience.

Amazing people, from the sales people and their managers to service department all the way to the parts dept, not forgetting the best finance team in the industry! I could call them family! Recommend them for all your automobile need, from start to finish. Kelly nissan of Woburn makes it happen....Quality, honest people conducting Fair, Quality work!!! Thank you for making it easy! I LOVE my new Maxima!

The staff was very courteous and knowledgeable. We were able to get our car serviced in a short period of time. Great customer service!!! 5 stars!!!

I came in with interest in the Rouge Sport, coming out of a lease with Kia. I met with Jomar who was excellent! He took the time to listen to my wants and needs for a car and found the perfect match for what I wanted. I was VERY impressed with how efficient Jomar was with going through his inventory to match my needs and price range. Jomar was also very knowledgeable about what the cars had to offer, including safety features, engine capabilities and added features. His knowledge base put me at ease throughout the entire process and helped me to feel confident moving forward. I will certainly continue with Kelly Nissan of Woburn for all my future automotive needs!!

Brett is amazing! End of story.

It was not OK that while I was there I witnessed no less than 6 employees walking around in customer areas not wearing a mask. We are in the middle of a pandemic and this lack of consideration for customers is appalling. I mentioned it to my service advisor, Phi, who was wearing a mask, and he said he would mention it but when I went back later in the day to pick up my car, nothing had changed.

The salesman Shawn Crowley was very informative of the vehicles I was looking at. And I felt comfortable with him and the dealership itself. I never felt any pressure from them when I was looking at their vehicles. I would recommend them to anybody looking for a vehicle. First time owner of a Nissan and the ride is incredible.

Quick easy

I had a really good experience here for a 10,000 mile service. They gave me all the options and assumed nothing. Nice facility. I came here after every time being disappointed by my local Kelly dealer on Rt. 1. Go to Woburn, trust me.

Always have a great experience. Hollianne is a service advisor and is amazing...So efficient! Have worked with her several times! Never have to worry about things getting done promptly as its always done. Phi Phi was so very helpful! He checked in with me during the day and kept me informed. Seriously Ive been going there for years and have always been pleased plus its local! Win Win!!

Excellent service, gave me a quick oil change among other car maintenance services in less than 30 minutes. Very nice staff. Would come back every time.

I wish I could remember the name of the customer service person, might have been Brandon(?). He used to live in Melrose ( He didnt do too well in Fantasy Football this year btw).Anyway, it was because of him, that I found out that the key fob can be separated from the actual car key. Never knew this! He was amazing and the communication was clear and prompt . Didnt mind waiting for the repair because I was confident that what I needed would be met.

Mr Hoang never ceases to amaze me with his spectacular service!!

Having dealt with other Nissan dealers that were not quite as I had hoped, I decided to try Kelly Nissan of Woburn, anticipating a better experience. Salesman Paul Moulaison did not disappoint. He listened and clearly understood my goals and what I was looking for, presenting me with several options and taking steps to expedite the process successfully. The finance gentleman who assisted was just as helpful and turned the transactions around in record time. Unexpectedly, a few hours later I left the dealership driving my new vehicle very happy with the whole process. Highly recommend this dealer and staff.

Every time I come Here I have A pleasant experience! Thank you

Great experience. Mike Sullivan was great to work with

Had a great time for my first car buying experience. Brett was fantastic and so friendly and really helped put me at ease. Thank you for everything Brett!

I had a great experience from start to finish, from the beginning of online shopping and email communications, right through all of my dealings with salesman Brett Desrosier. I will return again and will definitely recommend to friends and neighbors.