Really great customer service. I was calling about a book that I needed ASAP. I casually mentioned I’d be on my way and when I arrived, I was pleasantly surprised to find the cashier had it at the front waiting for me.They had bright pink short hair. I’ll be back for sure!

Helpful, friendly employees. I wish the store was a little larger to have more inventory, but Im sure theyll stock up when back-to- school season comes around.

Hunter customer service skills are amazing! Im huge on that and he provided. Its so rare these days

One of my favorite music stores! I go there almost everyday

SCAMMERS. We rented an instrument for school. When Covid hit and schools went online they would not give us a chance with the instrument payments. They kept unfairly charging us while everything was on hold. Many calls to the store did not help. These people are scammers. Do not buy or rent from them They dont care about the customer.

This rating is in no way regarding the store itself, but pertains more to the on-line side of the business overall. I placed an order for a cleaning kit through Music and Arts on-line store for my son days ago and have yet to receive the product. When I called customer service for an update this week I was told the kit was on back order and no update was available as to when it would be completed. I called again the next day for an update and again. I was told they didnt know when the order would be completed and that they sent an email to the Associate handling the issue which should take a day or two for a response. Its now day 3 and I have yet to hear from anyone. What concerns me the most is that I never received communication the order was on back order day one and that its now day 3 and I have yet to receive a call from a Supervisor or the business with an update. I placed the order online initially thinking it would arrive to my son whose away in college sooner than it would take me to purchase it in store and pay for shipping. Now, Im having to drive to their store which is more than an hour away, purchase the kit and pay for shipping. Its going to cost me more in gas, time, purchasing the product and pay to ship it myself. I would advise ANYONE to buy from this business online. The customer service is very poor!

I have taken violin lessons with Mrs. Kathleen for almost 5 years now. I have learned so much that I know I would not learn anywhere else. Mrs. Kathleen is also very funny. My sister is also taking lessons, for a shorter time than I, and is progressing fast too. Also, the people here are very nice. I recommend anyone to come here and take lessons!

Great place! A chain with the feel of a small-town music store. Great selection in-store and helpful staff who can look up and order an item for you if they don’t happen to have it at the time.

Words are not enough to express my gratitude and happiness! I had the chance to meet Caley on the phone and she took good care of me. She was very patient, loving and caring! I was concerned of not getting a copy of my receipt and she went back all the way to October to help. I really appreciate her and Pioneer Music Store. Thank you very much!

Both of my boys have taken lessons here for years and weve always had a great experience! Brandon for guitar, Brian for percussion, Joe with the rock band - all very talented and invested in helping my boys become great musicians. Doug, who originally owned this place as Ponier Music, is so personable and easy to work with. We love it here and recommend you try it too!

Thank you for a wonderful experience. First time customer. Everyone was extremely friendly and helpful. Prices were reasonable and I was offered lessons before I checked out. Will definitely be back.

My sons violin string broke and I went in to purchase a replacement. Doug found the string I needed, restrung the violin and tuned it for me...all for the price of the string. Doug was super helpful, answered all my questions about music lessons, let my busy twin sons play the drums and gave us a tour of the music lesson rooms/area. It felt very much like a small town music store. We will be back!

I cannot thank the teachers and staff at Music and Arts enough! Brandon Reeves and Judy Fountain are absolutely wonderful and the staff in the store upstairs are awesome!I really thought when we moved to GA from TX after trying a few teachers my kids would lose their love of playing. They are back to loving their instruments and we have Ponier Music to thank for that!

Great music teachers, great store! Anyone involved with orchestra here knows Katheen Jones is the best string teacher in the area!! She is very knowledgeable and professional. Our daughter took lessons from her for 12+ years and became very accomplished on the violin at the college level. She was always 1st or 2nd chair in orchestra, winning competions, and excelled with her music due to Kathleens top teaching methods. Shes very caring with her students, and brings out the best in them! Thank you for many years of teaching excellence, and shaping our daughters future!

Cailey was so nice! I thought the store was an antique shop when my husband and I visited a while back and after she told us it was a music store with all their clearance items we couldnt help but to look around. Very friendly and helpful staff even to us non-musicians, and you cant beat a good deal! Will definitely recommend to others and will be back! 5 stars!

The young lady named Cailey that works at the counter is extremely helpful. Its hard to find excellent customer service. Ill definitely be back again, and highly recommend this location for anyone looking for musical instruments

Been renting my daughter flute from here and had to get it service. Received excellent service from Cailey from beginning to end. We were able to leave with a loaner and return with a week for our instrument. Very pleased with service, knowledgeable staff, and cost.

The service at this location was great. Cailey was very knowledgeable of what i needed for my son. I really appreciated her help.

Amazing store, with amazing deals, with amazing people. Especially Doug, he got me a great deal on some pretty cool stuff. Awesome service, thanks Doug

Love this store. Love the teachers! Joe and Brian are great teachers. CAILEY is great very helpful!

Every time I here, no matter who is on shift, the staff is always very helpful, thorough and incredibly kind! I love this place!

How do you run a business by closing for lunch with no return time listed on your away sign?! Took my business to Ken Stanton instead. Poor business practice made you miss out on a $300 sale.

Staff were very knowledgeable and kind. I learned a lot and got what I needed. Fantastic place.

The service was amazing and they provided us with such helpful information, really helping us find the best deals for our budget. Ms. Cailey was a great help and going to this location was overall a great experience

This company is great! Check them out!Great sales, great sales people!

Helped with getting a clarinet. Answered all my quesrions. Very helpful.

Victor and Cailey at the West Cobb location gave me a tremendous amount of help while I was purchasing multiple string instruments for my young students. I needed advice on the best brands, ease of use for small hands, tuning, carrying case and more. They listened well to my needs for my beginner students and my budget. They helped me feel comfortable picking out the instruments for my school, Kennesaw Mountain Nature Preschool. Not everyone understands that young Preschool children deserve real instruments, but they did and made me feel proud to present the various beautiful wooden instruments that I chose given I was on a budget. Thanks Victor and Cailey!

They were all very helpful, and it was a fun experience.

What a find! So many good items on clearence. Will be back.

Daughter got mouth piece stuck in trumphet. After going to the chain store I purchased the trumphet from, we were told they could not help us, but recommended this store. After arriving, with trumphet hanging out of the case in hand, we meet Doug in the parking lot. He stated, let me guess, your mouth piece is stuck. We went in and he removed it in less than a minute . Thank you for your help!!!

Cailey was very helpful when I was looking for for a part for my gutar. Also joe my gutar teacher is amazing if I am struggling with something he helps me figure it out.Brian my drum teacher is very nice he ask how I am doing every time I am there. Over all there is a really good staff, and there coustmer Service is really good.