Ducati Omaha is one of the most friendly and helpful Ducati shops I have been to! I’m new to the area, came to Ducati Omaha a few times and talked with Tim in sales. Ended up picking up a Monster 1200S from him. I’ve purchased some parts from Nick in parts and I have the guys in service do the work/maintenance on the bike! All around great crew of dudes!

My very good friend decided to travel from NYC to Cali on his Multistrada and by the time he got Midwest he needed an oil change. I messaged Ducati Omaha and they took him in last minute to service the bike. My friend said this place is extremely professional and friendly. Thank you so much for helping my traveling friend!!!

Tim is by far the best sales person I’ve ever had the pleasure to deal with. I stay 18 hours away and he answered every question I had, even on his day off to help me get my dream bike. He made me feel like I was dealing with a long time friend. Will travel to him again in the future for sure.

Great customer service. I ordered some parts for my Multistrada online and there as a problem with my order when I received it in the mail. I called the next day and the live person I spoke to looked up my order and resolved the issue to my satisfaction within minutes. No run around, no putting me on hold, just a good human doing good business. Thanks Ducati Omaha.

Bought a used Multistrada from Tim and had it shipped to Louisville, KY. Tim and the rest of the team were great to deal with. I got a fair price, the bike was better than described when it arrived and Tim was attentive and communicative throughout the sale and shipping process. I would highly recommend Ducati of Omaha.

Amazing experience every time I walk in the door. I’ve been dealing with Ducati of Omaha for almost 2 years now and because of their great customer service I am ready to buy my second Ducati from them.From Tim letting me spend 2-3 hours sitting on the right bike (even after hours), to the service department helping me with upgrade questions, my experience has been top-notch.

Cant say enough good things about Tim! If youre in the market for a new bike go see him!!! Overall dealership experience was perfect. Tim helped explain all of my financing options, and didnt pressure me into anything. You can tell he genuinely just wants to help people get their dream bike. Also very knowledgeable on the products he is selling. Thanks so much Ducati of Omaha!! Loving my 2020 Hypermotard :)

Quality Service in timely manor.Service performed, fork seal replacement, fork oil change.

Lax salesmen than let you enjoy the fine quality machines. I was not let down in being able to find a cafe racer and was in my own little slice of heaven.

Bought some pieces for my Duc V4, their service is amazing and great customer care as well. Will use them again for sure!

Id like to say Joel in the service department has given me one of the most outstanding customer service experiences. I ran into a problem with my M900, so I ended up speaking with Joel and he gladly stopped what he was doing, and kindly took some time to assist me with my obstacle. He was very polite and interested in helping me find a solution. I encourage anyone who reads this to please support this business. I am very pleased. Joel is the man!

This was my first time there. Laid back atmosphere, knowledgable staff. Great environment

I dont usually write reviews, but I cant recommend Jarel and Ducati Omaha enough.He helped me find an extremely obscure part for my Ducati Performance panniers. It was a simple part and only ended up being about $15, but Id bet the hours invested in helping me find it were worth exponentially more. Ducati North America hadnt been able to find it. Other dealers werent able to find it. The pannier manufacturers that Ducati had commissioned (Touratech) werent able to find it. Ducati Omaha went above and beyond.Ive also ordered lots of other accessories from them with a very positive experience, but this was definitely a standout experience. I have no doubt that their sales and service departments receive the same level of detail and attention.

Great store great help

This was among the best service experiences I’ve had in almost 20 years of riding. The technician, Joel, was friendly, knowledgeable, and punctual with my 9,000-mile Multistrada service. I really appreciate the attention to detail and for caring for my bike as much as I do.

Outstanding service as always.

Huge shout out to Tim who got me back on a monster after 4 years off. Very helpful staff, and the atmosphere is fantastic. Great bike selection with reasonable pricing on new and used bikes. Great place for all of your Ducati needs.

Very nice place and bikes

After a bad experience at Reno Ducati in KC I swore off dealers. I finally took the bike on a 3 hr road trip to Ducati Omaha. Most importantly, I felt welcome and I did not feel judged by having an older Ducati. Thats huge. Second I can talk to these guys and they are willing to listen and talk technical issues on my level as well as give advice. Third they fixed my problem that 2 other mechanics couldnt within days. I didnt feel taken advantage of and I feel extremely confident referring them to other people and although I hope I dont need service again ill be back if I do.

Interesting motorcycles and gear.

Ive only purchased OEM Ducati parts from these guys but they have been extremely responsive and helpful every time Ive called or emailed. All dealerships should be like Ducati of Omaha and if I ever move to Nebraska Ill be sure to buy a new bike from them! Thank you Nick.

Very knowledgable staff. Answered all my questions. Polite and patient.

Let’s me just start by saying... Tim Jacobs is the man. I walked in thinking I was just gonna buy a bike little did I know I was gonna walk out with not only a gorgeous Ducati but also amazing friend! If you are looking to buy a bike don’t hesitate to ask for Tim to help you. He will literally jump hoops just to see you happy and get the ride you have always dreamed of.Ps. If the owner of Ducati of Omaha is reading this, Tim is amazing sales person, by far the best person I have ever worked with. He deserves award or something hahah

Wow, I drove 3 hours each way and what a great place to purchase my new bike from. Made me feel at home the second I walked in the door. And what a cool store! The Owners and Tim were super friendly and knowledgeable. They answered all of my questions with complete honesty. They want your business and will earn it. I have no doubt that I will be treated the same when I come for service.Big shout out, THANKS SO MUCH!!!!P.S. Im writing this at 5:00 am . Because Im about to go out and ride my new MULTISTRADA......

So I had been on the market for a new motorcycle for myself and had been shopping for quite a while but was not able to find anything that really caught my eye. I came across this awesome 1299 on the cycle trader ads and showed that Ducati Omaha had it very reasonably priced compared to other dealers and even better than majority of the private party sales I came across. I reached out via email to see if i would get a response and Tim Jacobs answered the request. Tim provided me with all the information i would request from him and even went above and beyond and got me a walk around video showing startup and everything. Keep in mind Im 500 miles away from this shop so that really helped me in making the decision to go ahead and make the 1000 mile round trip to pick this bike up. Would definitely recommend Ducati Omaha. Staff is very knowledgeable and ready to help. Thanks for ALL your help Tim its an amazing bike and an awesome experience to match.

I purchased a track bike from Ducati of Omaha and the overall experience was great. Tim stayed late to help me wrap up the deal and answered all my questions. A few months later I take the bike in to have the suspension serviced and Ben did AMAZING work rebuilding the suspension and sourcing replacement parts that were budget friendly. He also noticed a few small safety items that needed addressed and took care of them. The bike was done before I needed it and the price was very reasonable.

Ordered oil and filter.great price,great filter wrench,the best oil,everything showed up and it was on time.not easy these days thank you very much I opened an account and continue working with you guys.thanks

Purchased a Scrambler Icon and was thrilled with the bike and Ducati Omaha. Tim was great to work with and everyone was friendly and beautiful shop. This is my first experience with Ducati Omaha and would highly recommend them. Excellent product and service.

Tim made my purchase experience pleasant and easy. Awesome guy to work with even post purchase with questions and plans for future bikes! Then Jarel has been great with any service needs and questions. Even taking time to message me outside of business hours to answer questions. Would highly recommend Ducati Omaha!

I came to Ducati Omaha because they are the only place in town that re-valves steering dampers (that I know of). Ben took great care of me, and remembered my name after only meeting me once, even after a long memorial day weekend. Fairly priced, knowledgeable staff, fantastic customer service. Many thanks!

Our first visit and the staff seemed friendly, not trying to pressure us into buying. They were having a sale on some riding boots and gloves for really good prices. The showroom is very clean. Its easy to find from the main roads.

Beautiful showroom, knowledgeable sales team. What I liked best was the no pressure sales tactic. Ill definitely go back.

Made an online purchase from here. The service I received was second to none. Every question I had was answered in a timely manner. Thought I had an issue with some of the parts I received but a call to the parts department cleared everything up for me. Even went above and beyond for my misunderstanding. Will definitely bring my business back to Ducati Omaha.

Nice staff not overly pushy. Will buy from this shop when the time comes.

Tim knows his elements. He was very helpful helping me find the bike that suits my riding style. I had my Ducati a year now and it is incredibly full of fun and reliable.I have a lot of fun riding with others when the weather is nicer.I recommend Ducati of Omaha to any demographic of rider who is looking for safety, fun and excitement.

Tim provided me with excellent service and knowledge of the Ducati lineup to help me with my decision to purchase a 2016 Monster S. You can tell from working with him that he is passionate about helping customers and knowing his product. Stewart in finance also did a very good job of providing me with my options for warranties and other coverage without being pushy or unprofessional. I look forward to doing more business here in the future.

Very friendly and super knowledgeable staff. They dont just sell the bike they ride them and enjoy them. Also a great selection of motorcycles. Something for most everyone. I would tell anyone to not hesitate to stop in and see them.

Love my new toy! Great sales and service!

First time to visit this dealership! Drove almost 2 hours to test drive a used bike they had. While test driving the used motorcycle my motorcycle was getting appraised! I loved the bike it Road awesome just waiting for my bike to get appraised. During the 15 minute time frame that it took to get my bike appraised another salesman sold the bike over the phone without talking to the first come first serve customer standing in the shop! They chose to honor the customer on the phone and tell me that the bike was sold! They easily had the next 24 hours to make the decision right and still chose not to! Would not recommend this dealership to anyone!

Did not purchase my bike here however, I ran into some repairs and the individuals from sales all the way back into the shop are very nice and helpful. My bike did take some time to repairs since parts had to be ordered but they kept me updated and told me exactly what my bike needed mechanically done. Did quote me on some cosmetics but they were very upfront of what was needed at that point in time. Matt back in the shop is awesome! Had no issues with them customer service is great!

Recently picked up my 2018 Multistrada 950. The bike is amazing! Everyone in sales, parts and service did everything in their power to make my experience the best it could be. This is not my first Ducati and it will not be my last Ducati solely because of the Ducati Omaha experience.

Beautiful selection of motorcycles. Staff are knowledgeable and helpful. Would definitely recommend this place if you want a piece of italian race engineering.

I ordered parts from Ducati Omaha on July 10 via their website. No where on their website does it reveal whether parts are in stock or not. You cant determine this information until after you pay. I was shocked to find that Zero of the Five parts I ordered were in stock for a 2008 Ducati Monster. Even common parts like air filters and timing belts are not kept in stock.So Ducati Omaha had to order everything from Italy and estimated 5-7 days. Then, they sent me an update stating it would be 10-11 days... now my parts are due to arrive on July 28. 18 days? This is ridiculous in 2020.I tried to cancel my order on July 13, but Ducati Omaha told me they would charge a 30% restocking fee if I cancelled... Restocking what? They had Zero parts in stock! Lesson learned.

Unique brand, small dealership, personal attention. Im sure issues happen with every business, but I have had a great experience with Ducati Omaha. Tim in Sales, Jen in parts and the rest of the crew were very honest and friendly. Its a different brand of bike and all they do is Ducati. It feels like a motorcycle shop not a department store. They know and ride the machines themselves. When they are busy, you wait a few minutes but then you get the personal attention the person before you did too. Its not Cycle-Mart and I like that. They know who I am when I walk in.

Staff was friendly, attentive, and knowledgeable. They were having a great Summer Sale with some great gear on sale. Many bikes available, and yes, they carry some used models too. I will be back often.

Purchased my Panigale 1199s there. Amazing bike, amazing customer service. Tim Jacobs was really helpful and answered my many many emails, as I was purchasing this from a different state I had a lot of questions. Bike was flawless and am really impressed with Ducati Omaha!

Great to deal with, was going to purchase an 1198 SP through their online sales, communicated with Tim Jacobs, unfortunately the wife told me it was not a good purchase since we are buying a home, but they definitely got me the payments and interest rate where I needed to be. Will definitely look to them in the future for my new purchase.

Stopped by to check out their Scramblers, as I wanted to compare to a Triumph Street Twin and Street Cup. Coworker and I walked in, noticed two workers sitting at their respective desks. We were there for ten minutes, not once did anyone acknowledge us, and nobody came out to ask us if we had any questions. I did have some questions, but since nobody came out to speak with us, we left. Two days later I went to Dillon brothers and purchased a new Triumph.

Unable to get parts ordered a month ago. First email said 3-5 days. Weeks go by. Given 2 different stories when I called. Finally cancelled the order. At least they refunded me no hassle.

**Must Read** March of 2019 I contacted their salesman Tim to purchase a Ducati V4S. He was completely honest, standup and willing to work out a deal to keep me the customer happy. Tim never hesitated and heard all of my questions and requests. I have never made a long distance big purchase like this before and Tim made it feel like a walk in the park. I HOWEVER ended up backing out of the deal and it was at this point when I realized he was an even better person then I originally thought. He was able to set aside personal feeling/bias refund my down payment and still be professional where others would most likely be rude. I honestly feel horrible just because of how great Tim was. Im a horrible consumer but he is a great salesman!!! If you read all of this then now you know youre in good hands with Tim at Ducati of Omaha.

Customer service was incredible and our customer will be able to make his scheduled ride this weekend. Thanks guys and keep up the awesome work!

Tim has been very helpful and knowledgeable with our purchase of a new Ducati Scrambler and a pre-owned BMW (cool bike) . We felt the prices were fair and reasonable. Ducati Omaha keeps us informed of upcoming enthusiast events and the staff is very friendly.

I have drove 2.5 hours out of my way multiple times to come here even though I have a dealership 5 miles away from me. The service here is way better. In fact the des moines shop has told me I cant get my bike worked on there anymore even though i have a warranty.Highly recommend Ducati Omaha to anyone looking for a new bad ass ride.

I have had my 2018 XDiavel S serviced twice now at this location. First one was my 600 mile and the 2nd my Termi, my after market radiator guards, and air filter. Been also told me and got me the handle bar spacer I was looking for and installed as well. Five stars hands down!! If I could award more I would. Ben back in service is awesome! It amazes me that he will stay and work long hours to keep his customers happy. Ben always does quality work and the communication with his customers is excellent! Ben never makes you feel rushed and try’s to walk you through the process and explains his recommendations if any. I highly recommend you getting your service done at this location!!

Nice shop run by knowledgeable and enthusiastic motorcyclists with a great Web site.

Great people at this dealership. They are one of the best in the nation, and definitely the best Ive ever dealt with.

Jarel and the rest of the staff are very knowledgeable. Matt in parts and Gabe in service do an excellent job taking care of the customer.

They always have what i need and service on my Panigale has always been top notch. Staff at Ducati Omaha has always been great and they spend the time with you to chat and not just push a sale. No one else toiches my bike but them and i dont worry about being sold parts i dont need (unlike some car repairs ive had).Need a bike? Need a fix? Accessories? This shoild be your first stop.

Love my new V4

Nice place

The guy that helped us was AMAZING!

Very helpful

Found them online while searching for a new DUCATI. Flew out to nebraska to pick up the bike and drive it back to the east coast. Hop on the bike to leave and service light comes on. I was notified that they had performed the 600 mile service prior to my trip... Knowing that I have close to 30 hours of travel ahead of me on the new bike I expected everything to be perfect, not to mention this is a $20,000 street bike. Mechanic works on it for an hour says the oil sensor has issues on these bikes. Meantime while Im waiting around the sales staff does everything they can to talk you into buying more and more.I made it to Chicago and my bike decides I no longer start. Mechanic at DUCATI superstore in town says whoever messed with the oil sensor must not understand the system and that DUCATI uses the braided line as a ground... For some reason Ducati omaha swapped to a rubber hose which was sending error codes. I was going to call and talk to Ducati omaha but whats the point... I dont need to get into a arguement with someone not accepting fault, when I emailed them to explain I was stuck in Chicago they told me to call Ducati wArrenty. All in all Id avoid this place like the plague .

Very satisfy with my purchase, customer service is friendly, all my questions were answered. Tank you Tim

Love these people!

Broke a chain for me at no cost

30% restocking fee for a new, unused item.

Amazing bikes!

Cool